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CA Deliver vs SAP Crystal Reports comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Deliver
Ranking in Reporting
33rd
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Reporting category, the mindshare of CA Deliver is 0.9%, up from 0.1% compared to the previous year. The mindshare of SAP Crystal Reports is 2.4%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
SAP Crystal Reports2.4%
CA Deliver0.9%
Other96.7%
Reporting
 

Featured Reviews

it_user837525 - PeerSpot reviewer
Senior Systems Engineer (Sr. level II) at a insurance company with 1,001-5,000 employees
Gives us one repository for various output formats and retention periods
A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. Much like other technology companies that have fallen into this trap, let feature and compatibly releases be controlled by the technical group, instead of the marketing and/or management people. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not. I have been doing this for 37 years and see it all too often, sometimes to the detriment of the company itself (Storage Technology Corp. and its Iceberg array comes to mind).
Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Flexibility of report configuration; allows for quick and simple amendments to definitions."
"The benefits are that it keeps their information for over 40 to 50 years, so in essence it's a digital bank for customer information."
"Extremely stable and reliable, and easy to install."
"Having one repository for various output formats and retention periods. Provides the flexibility to establish hundreds of different retention entries, based upon business need, and then group the like retention period outputs together on the same media. It is very efficient."
"Crystal Reports has a great deal of flexibility in how you display your company data."
"The ability to create reports via the GUI with click and drag at the table level as well as from SQL via Command objects."
"It is essential for our ERP reporting to function, so the value is very high."
"Creative formula construction is just one of the many tools in Crystal Reports that allows this tool to be so flexible and robust."
"Using SAP Crystal Reports had a strong impact on our organization; it saves significant time by automating routine reporting tasks and reduced manual effort in preparing customer letters and reports."
"The tool can be incredibly powerful and flexible for generating reports."
"Our reports are no longer just a static product, as our users can actually interact with the reports and we can generate a single enterprise wide report where users simply navigate to see only what is pertinent to them."
"I find Crystal Reports very easy to use, even for a non-technical person."
 

Cons

"I work with the developers so I get what I want built into the project."
"Needs ability to allow export to xls/pdf, etc. (Note: this is available in add-on product CA – OM Web Viewer)."
"A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not."
"The linking feature between tables has always been a bit buggy, which is not good because it is really the core of ensuring that the returned data is correct."
"The functionality is not evolving much over newer releases."
"Customer service is terrible, if it wasn’t for the Google community there would not be any support at all."
"It needs better support for child reports."
"However, the majority of technical support is in another country which can cause problems scheduling a contact time and can hamper verbal communication."
"I feel an improvement would be allowing users to change the font on translated fields."
"From our experience with it, we would like the ability to change reports en masse in case of backend changes."
"There could be improvements made to the analytics capabilities."
 

Pricing and Cost Advice

"​Pricing is reasonable, licensing model suitable for large enterprises."
"We pay fifteen hundred dollars as licensing fee."
"SAP Crystal Reports is a very expensive solution."
"I feel that SAP Crystal Reports is a reasonably priced product."
"The cost of licensing can be a significant factor to consider when upgrading or transitioning to a new version of SAP Crystal Reports. It's important to evaluate the benefits and features offered by the new version against the associated costs to ensure it aligns with your organization's needs and budget."
"This product costs a lot of money."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Outsourcing Company
10%
Construction Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
 

Questions from the Community

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What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
 

Overview

 

Sample Customers

ERGO
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about CA Deliver vs. SAP Crystal Reports and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.