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Broadcom DX Application Performance Management vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Broadcom DX Application Per...
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
162
Ranking in other categories
Container Monitoring (6th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Broadcom DX Application Performance Management is 0.7%, up from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Broadcom DX Application Performance Management0.7%
OpenText Real User Monitoring0.4%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

MarioGomez - PeerSpot reviewer
Improve application performance management by deploying easy-to-use dashboards but face challenges with support access
The main areas for improvement include making dashboards and interfaces easier to understand. Our version might be a bit old, and we may need to upgrade it. It is also difficult to access the right person in support, and sometimes incidents need to be escalated, taking several contacts to resolve.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool"
"Standard available reports provide us with an automatic insight into the top ten situations to watch. It would have been extremely difficult to program such a report ourselves, and to my knowledge no other competitor can match this functionality."
"Service maturity when you can retrieve the normal metrics for every major aspect of each module and delivering this info to the correct eyes."
"We did the setup for a new datacenter, and that was pretty straightforward."
"We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems."
"I have found Broadcom DX Application Performance Management to be scalable."
"For the most part, we run constantly without any issue at this point because of APM.​"
"Helps the development team to fine-tune and proactively manage the application."
"It offers near-real-time analytics, which is helpful."
"Real User Monitor has improved our productivity."
"Very easy to implement."
"The technical support is good at resolving issues."
"The reporting feature is good for us."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"It is a good product."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
 

Cons

"Documentation needs to be centralized."
"The support could be better. It is difficult to access the right person, and incidents sometimes need escalation."
"I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead."
"The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first.​"
"However, ten years ago, the solution was better, and now there are many competitive options."
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this."
"There are several areas that could be improved in Broadcom DX Application Performance Management. One of the main areas is user experience monitoring, which is currently not available. Additionally, they need to develop a solution that is compatible with OpenShift 4, as their current solution only works when an agent is installed within the image, which is not possible in OpenShift 4 as it removes the agent."
"The product needs more R&D to make it easier and more compatible with other software."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The solution's technical support presents a lot of issues with too many delays."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Some issues with login errors."
 

Pricing and Cost Advice

"I'm unable to give information on Broadcom DX Application Performance Management licensing costs, but all Application Performance Management products have expensive pricing. This means that it's not only Broadcom that's expensive, and it would be an advantage if the cost would be a little bit cheaper."
"The pricing structure should be based on memory or CPU usage rather than the number of agents, as it makes the solution more expensive for us."
"All discounts are case by case to accommodate the client's budgets."
"On pricing, CA is very competitive. I think that's going to help in the long run."
"Depends on the size of the product you need."
"Setup costs are quite competitive relative to other solutions, and simpler."
"Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." CA APM is a bit lower in price than either Dynatrace or AppDynanics... In my opinion, if you can afford it, go for AppDynamics instead of CA APM."
"Althougth it is a bit expensive, it is really worth it"
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Performing Arts
16%
Manufacturing Company
12%
Financial Services Firm
12%
Recreational Facilities/Services Company
8%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
11%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise24
Large Enterprise124
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What do you like most about Broadcom DX Application Performance Management?
Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application.
What is your experience regarding pricing and costs for Broadcom DX Application Performance Management?
The initial pricing is reasonable and competitive compared to other solutions. The challenge arises during annual renewals, as the price increase can be significant, around twenty percent or more, ...
What needs improvement with Broadcom DX Application Performance Management?
The first area for improvement is the discovery feature, which should be enhanced to collect comprehensive information from applications and services. This includes using agents or scripts to gathe...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Broadcom DX Application Performance Management vs. OpenText Real User Monitoring and other solutions. Updated: September 2025.
869,883 professionals have used our research since 2012.