The challenge is that they charge you per resource. We had an issue where Google Cloud was generating secrets for our application configurations by the hundreds, which we would be charged by Bridgecloud. Our price would have surged to an insane amount due to the automatically generated secrets that we don't even use for anything, which isn't part of our security concern. What we would like to know is if there is a way that we could exclude those from our resources so that we're not billed for that. We don't monitor that. They ignored me for a month through four emails asking about that. They were just totally unresponsive. Then after a month, I said, "I guess you don't want our business." And they responded, "Oh, we're sorry to hear that." I'd say "You're sorry to hear that? Why didn't you respond to any of my emails?" If you're trying to pay them less money, then they want to get rid of you. They don't want to talk to you. That's what it came across as. It's not like we weren't looking at spending thousands of dollars a month with them. We just weren't looking at spending $8,000 versus $2,000. That was a bit frustrating. Generally, I do like their product. It's a useful product. It's good. We wanted to use it. However, since they blew us off, it left a bad taste in our mouths. Their sales team needs a little bit of a jostle to get themselves together. We'd like to see better monitoring and the ability to deny certain resources from being scanned.
