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Box - Intelligent Content Management vs M-Files comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Document Management Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Enterprise Content Management (10th), Cloud Storage (10th), Digital Asset Management (4th), Content Collaboration Platforms (8th)
M-Files
Ranking in Document Management Software
12th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 5.4%, down from 7.6% compared to the previous year. The mindshare of M-Files is 3.7%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box5.4%
M-Files3.7%
Other90.9%
Document Management Software
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
LN
Director of IT at JH Kelly
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"File/Folder collaboration has allowed our users to work together, eliminate silos and reduce unnecessary email."
"Box is very simple and effective, so I prefer Box."
"Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications."
"For basic file storage and a little collaboration, the product is fine."
"Box thinks of features before I realize I want them!"
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"The system's performance is impressive, and file sharing is notably straightforward."
"M-Files licence model is very flexible. You have the choice of Named User, Concurrent, or SaaS. This gives the business so much room and flexibility to implement new projects whilst maintaining costs and maximizing production."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
 

Cons

"The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
"It could be cheaper."
"Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"Tasks and comments could be easier to see, report, search, and manage."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"If you want to delete something in Box, you have to do it manually, one by one."
"My biggest problem with Box.net is the lack of a free desktop syncing feature."
"The integration with other products needs to be improved."
"Technical support is probably the weakest part. We had a number of authentication issues and support has been very slow to respond and get us solutions."
 

Pricing and Cost Advice

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"I believe Box is cheaper than SharePoint."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"Box's pricing is excellent."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
Comms Service Provider
9%
Computer Software Company
8%
Construction Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
Ask a question
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Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Find out what your peers are saying about Box - Intelligent Content Management vs. M-Files and other solutions. Updated: August 2026.
909,153 professionals have used our research since 2012.