Box - Intelligent Content Management vs Conga Composer comparison

Box - Intelligent Content Management vs. Conga Composer

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Helped 909,153 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Box - Intelligent Content M...

Ranking in Document Management Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (10th), Cloud Storage (10th), Digital Asset Management (4th), Content Collaboration Platforms (8th)

Conga Composer

Ranking in Document Management Software

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

Document Automation Software (1st)

Mindshare comparison

As of August 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 5.4%, down from 7.6% compared to the previous year. The mindshare of Conga Composer is 2.4%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Document Management Software Mindshare Distribution
Product	Mindshare (%)
Conga Composer	2.4%
Box	5.4%
Other	92.2%

Document Management Software

Featured Reviews

Chirag Morajkar

Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees

Structured cloud storage has streamlined document collaboration and automated workflows

The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.

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Skumar Skumar

Salesforce Application Support Specialist at Vectra AI

Document creation has become faster and more accurate but complex templates still need improvement

In terms of improvements for Conga Composer, we did start seeing a lot of requests related to customization, which were initially difficult. As people got to know that it's very easy to customize it, we started to get those more and more, and we saw fewer errors. Earlier, there were many requests to manually adjust the contract value, which was not possible with the CPQ quote documents. With Conga Composer, we can customize it to some level. For exception cases, we can modify the template and generate the contract in a way they want it. While we did not record any metrics, looking at the overall tickets and the reduction in errors we used to see, I think it has improved efficiency by a lot, and our stakeholders agree. However, I would say that despite being easy to set up these templates, there are limitations around looping. Some functionalities break when dealing with large templates, around 30 to 40 pages long. We jumped on their support, but we could not come to a resolution, so we ended up reducing the overall complexity of our template. I think Conga Composer could improve its adoption for Conga Composer Sign. Right now, the adoption is not very great. People use Conga Composer mainly for document generation and then go separately for DocuSign. To get a better hold of the market, Conga should definitely invest more into Conga Composer Sign.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."

"It is really easy to load files to and from this solution."

"Most amazingly its integration with Office 365 (online) is one of the best features it has other than integrating with other apps like Salesforce, etc."

"You can upload your bin, upload your files quickly, and download your files quickly, and you can use it on your own, on an iPad, or on your mobile phones whenever you wish to."

"Sharing and collaborating across files and folders has been a massive game changer."

"Customer service is top notch with having a dedicated customer success manager assigned to the account."

"We can provide controlled access to documents using the product."

"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."

More Box - Intelligent Content Management pros

"The main benefits I have seen from using Conga Composer are that while Salesforce provides features to build documents or cases that function as quote summaries, they have limitations, and after choosing Conga, we discovered that it already has many features that enable us to easily build complex templates and it works perfectly with our business use cases, which is why we selected it."

"Once you understand how to build the templates, it's a pretty straightforward process. It allows you to create both Word and Excel documents."

"In my 2.5 years of experience with Conga Composer, I can say that it was one of the best document generation tools that I have used in a very long time."

"I find the Conga email template creation and the document template creation features very useful."

"Conga Composer offers extensive customization and flexibility, that allows us to create documents that perfectly align with our branding and specific business requirements."

"As an implementer, what stands out for me is that I've been on it for more than ten years now, so I kind of saw some change in the UI, and it's very nice."

"I like Conga Composer because it's simple and flexible. I can manage complex formatting and queries easily and integrate it with other tools like DocuSign for the signing process. I’ve used it in Salesforce by installing the Conga Composer package, creating Conga solutions, queries, templates, and using different parameters. Integration with DocuSign allows me to send documents for signatures with just one click, which has greatly improved workflows. By automating processes, such as generating quotes, it has reduced human errors significantly. I also find the ability to generate documents in various formats like PowerPoint, Excel, and Word very useful. However, I haven't worked with its AI capabilities yet."

"I have never faced any issues with stability."

More Conga Composer pros

Cons

"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."

"The solution's data security should be improved."

"Collaborative editing was challenging if multiple people were in a document at once."

"Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box."

"I find their API to be quite complex and it could be more straightforward."

"I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISVs."

"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."

"In future releases, there could be encryption, to have better security."

More Box - Intelligent Content Management cons

"I had only one minor issue, which was resolved quickly due to their prompt assistance."

"The debugging skills could be improved as we need to stay alert for issues."

"Honestly, when I was a consultant, Conga Composer was okay, but then when you went a bit outside and wanted to take Conga Sign, which was called Conga Sign back then, but maybe they changed the name now, all those things were getting very expensive."

"It would be better to have a custom button that automatically sends a document to the client's email and sends it for a signature with a single click."

"The biggest area where Conga needs improvement is its documentation. The documentation is good but not up to par with other platforms like Salesforce, which has extensive documentation and a helpful community."

"The only improvement I'd like to see is the ability to hide a single column within a grouped table, which I couldn't figure out how to do."

"However, it is not user-friendly. The UI is a little confusing."

"However, I would say that despite being easy to set up these templates, there are limitations around looping; some functionalities break when dealing with large templates, around 30 to 40 pages long, and even after working with support we ended up reducing the overall complexity of our template."

More Conga Composer cons

Pricing and Cost Advice

"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

"The more you dig, the deeper the level of tools, and the more expensive it becomes."

"Better sign a full year's contract to get a discount."

"Box needs to improve with their pricing in terms of licensing costs."

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."

"I believe Box is cheaper than SharePoint."

"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."

More Box - Intelligent Content Management pricing and cost advice

"It's not cheap, but it's not overly expensive either."

"Regarding pricing, I believe it’s around fifty dollars, but I’m not entirely sure. Overall, I find the pricing reasonable and am quite satisfied with the product. The value we get from it justifies the cost, as it requires minimal maintenance and is straightforward to use. The functionality it provides aligns well with the investment."

"I think the tool costs around six dollars per user."

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909,153 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Construction Company

Manufacturing Company

Comms Service Provider

Outsourcing Company

14%

Computer Software Company

Financial Services Firm

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	10
Large Enterprise	30

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	8
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Box?

I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.

What needs improvement with Box?

What is your primary use case for Box?

My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...

What is your experience regarding pricing and costs for Conga Composer?

Not Sure, As i implemented the Quote Documents as per business need but client directly buy it for salesforce

What needs improvement with Conga Composer?

What is your primary use case for Conga Composer?

One of the main use cases for Conga Composer would be to generate quote documents. We had different types of quote documents in our business process, so we used different kinds of Conga Composer te...

SharePoint vs Box - Intelligent Content Management

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Product Reports

Box - Intelligent Content Management

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Box - Intelligent Content Management report

Conga Composer

Download Conga Composer product report

Also Known As

No data available

Conga

Overview

Box offers seamless integration with third-party apps, strong collaboration tools, and secure content distribution to enhance productivity across devices.

Box is a powerful platform for file storage and collaboration, known for its security, ease of use, and advanced integration options. Supporting seamless synchronization and real-time editing, Box facilitates effective teamwork and secure sharing of content both internally and externally. Though it faces challenges such as folder-level security and collaboration speed, Box remains a preferred choice for enterprises seeking efficient document management and secure file transfers. Its robust feature set, including metadata management and customizable permissions, supports remote work and facilitates easy access to stored documents and workflows.

What are the key features of Box?

Ease of Use: Intuitive interface across all devices for efficient file management and collaboration.
Collaboration Tools: Real-time editing and robust tools to enhance teamwork.
Security Options: Strong encryption and customizable permissions to protect content.
Third-party Integration: Seamless integration with apps like Microsoft Office.
File Sharing: Efficient sharing capabilities for both internal and external stakeholders.
Metadata Management: Advanced options for organizing and managing content.

Why do users appreciate using Box?

Productivity Boost: Reduces time and effort needed for document access and collaboration.
Secure Environment: Ensures data safety through strong security measures.
Improved Workflow: Facilitates smoother operations and collaboration across teams.
Mobility: Supports remote work with easy access to files on the move.

In industries like finance, healthcare, and legal, Box is employed for secure document storage and sharing, ensuring compliance with regulatory requirements. Teams leverage its features for secure project collaboration, e-signatures, and handling large files, making it invaluable in sectors requiring strict data management protocols.

Box

Conga Composer offers a powerful document generation tool with seamless Salesforce integration and dynamic data merging, allowing users to create customized templates for efficient workflows.

Featuring an intuitive interface, Conga Composer streamlines document creation through automation, reducing manual tasks and enhancing accuracy. Integrating with Salesforce, it supports dynamic data merging and customizable templates for Word and Excel. E-signature incorporation and multilingual support provide added functionality. Despite its capabilities, users note concerns over cost, documentation depth, and integration challenges beyond Salesforce. Improvements in template management, user guidance, and debugging support could enhance its usability.

What are the key features?

Intuitive Interface: User-friendly design simplifies document creation.
Seamless Salesforce Integration: Allows for smooth data merging and document generation within Salesforce.
Customizable Templates: Provides flexibility with Word and Excel templates.
Automation: Reduces manual tasks and enhances accuracy in workflows.
E-signature Support: Facilitates digital signing processes.
Multilingual Functionality: Supports multiple languages for broad applicability.

What benefits and ROI should users look for?

Increased Efficiency: Automation and dynamic data merging enhance productivity.
Improved Accuracy: Reduces errors in document creation with customizable templates.
Streamlined Workflows: Simplifies processes through integration with platforms like Salesforce.
Enhanced Functionality: Offers flexibility with e-signatures and multilingual support.

Conga Composer is widely applied in sectors like healthcare and finance, automating document creation for invoices, proposals, and reports. It integrates seamlessly with DocuSign for e-signatures, focusing on improving document accuracy and customization for different applications.

Conga

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Arkus, CollegeTracks, Colorado Creative Industries, Davies Office, Delta Air, Depersico, Diagnostic Innovations, Digital Dolphin, Finnzymes

Box - Intelligent Content Management vs. Conga Composer