BMC TrueSight vs ITRS Geneos comparison

BMC and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC is ranked #34 with an average rating of 7.5, while ITRS is ranked #33 with an average rating of 5.0. BMC holds a 0.7% mindshare in APM, compared to ITRS’s 1.2% mindshare. Additionally, 86% of BMC users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

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1,606 Comparison Views

86% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,081 Views
3,102 Comparison Views

96% willing to recommend

BMC TrueSight

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and ITRS Geneos compete in IT infrastructure monitoring. Based on feature integration and support for complex environments, BMC TrueSight seems to have the upper hand, but for real-time capabilities and financial services focus, ITRS Geneos is favored.

Features: BMC TrueSight offers an integrated platform with event management and wide support for various monitoring tools. Its knowledge modules facilitate seamless integration across hardware and software layers, consolidating alerts effectively. In contrast, ITRS Geneos excels with its robust real-time monitoring, customizable dashboards, and strong performance in financial services, supported by extensive plugin capabilities.

Room for Improvement: BMC TrueSight's complexity and resource requirements are areas needing refinement, along with more streamlined deployment and improved cloud integration. Users call for enhancements in reporting and root cause analysis. ITRS Geneos users desire stronger cloud monitoring features, better documentation, and dashboard flexibility improvements, also pointing to a steep learning curve and lack of a mobile app.

Ease of Deployment and Customer Service: Both BMC TrueSight and ITRS Geneos are primarily on-premises solutions, with deployments seen as complex and needing significant resources. BMC's technical support is generally solid but inconsistent, while ITRS Geneos also presents deployment challenges but is praised for its real-time capabilities. Customer service feedback is mixed for both, hinging on individual support representatives' effectiveness.

Pricing and ROI: Both products are costly, yet provide value for specific requirements. BMC TrueSight pricing is influenced by its comprehensive features and scalability, offering ROI through reduced IT operations costs and tool consolidation. However, licensing complexity remains a concern. ITRS Geneos is equally expensive but deemed valuable due to real-time monitoring and customization, offering cost-effectiveness across applications despite being considered costly compared to rivals. ROI largely depends on user case and industry.

To learn more, read our detailed BMC TrueSight vs. ITRS Geneos Report (Updated: August 2025).

Buyer's Guide

BMC TrueSight vs. ITRS Geneos

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in IT Infrastructure Monitoring

40th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Cloud Monitoring Software (28th), AIOps (5th)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Ranking in IT Infrastructure Monitoring

47th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (68th)

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.7%, down from 0.8% compared to the previous year. The mindshare of ITRS Geneos is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.2%
BMC TrueSight Operations Management	0.7%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."

"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."

"We can verify uptimes as another source of keeping devices in compliance."

"It is very helpful to be able to apply rule-based routing to alerts."

"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."

"It works irrespective of the operating system we’re running."

More BMC TrueSight pros

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The great advantage of this tool is real-time monitoring."

More ITRS Geneos pros

Cons

"The solution's support service could be better."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"The product must provide application or service monitoring features."

"The dashboard and performance graphs should include a way to automatically schedule and export reports."

"It would be better if the initial setup and deployment were more straightforward."

"The pricing could be better."

"The UI for the end users could be improved and more flexible than it is now."

More BMC TrueSight cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"The main feature that needs work is the Dashboard designer."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

More ITRS Geneos cons

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

"They have changed the licensing fees."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"We did a five-year, multimillion dollar deal."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

More BMC TrueSight pricing and cost advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Government

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

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Compared 21% of the time

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Compared 14% of the time

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Compared 13% of the time

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Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 7% of the time

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Product Reports

Buyer's Guide

BMC TrueSight

August 2025

Download BMC TrueSight product report

Buyer's Guide

ITRS Geneos

August 2025

Download ITRS Geneos product report

Also Known As

ProactiveNet, TrueSight Operations Management

Geneos

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

BMC TrueSight vs. ITRS Geneos

August 2025

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