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BMC TrueSight vs Grafana Enterprise Stack comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in IT Infrastructure Monitoring
30th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (27th), Event Monitoring (8th), Cloud Monitoring Software (25th), AIOps (14th)
Grafana Enterprise Stack
Ranking in IT Infrastructure Monitoring
13th
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.4%, up from 0.8% compared to the previous year. The mindshare of Grafana Enterprise Stack is 0.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Grafana Enterprise Stack0.9%
BMC TrueSight1.4%
Other97.7%
IT Infrastructure Monitoring
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
RM
Test Lead at Calpine Group
Efficient monitoring and alerting enhance operational insights
With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has provided us with a single location to host all events to be viewed/monitored by our NOC, which has greatly helped them to streamline their processes."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"BMC TrueSight Operations Management is a firefighter that will help you when problems come."
"The ability to fulfill the role as a manager of managers is fantastic."
"I believe that the ease of use and UI is great"
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"Allows reliable access to server hardware info, uptime statuses, current patching, and much more."
"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."
"The dashboards are pretty good."
"The most valuable features of Grafana for data visualization are its ability to create intuitive dashboards and its wide range of visualization options like graphs, charts, and tables."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"The most valuable features for us are dashboards; we can dashboard anything that we can think of, we can dashboard and measure."
"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."
"Grafana Enterprise Stack is a powerful open-source platform with robust capabilities in data visualizations, dashboard creations, and alerting."
"The most valuable feature of Grafana Enterprise Stack is the dashboards."
 

Cons

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"Reporting would be an area for improvement in TrueSight."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Cost is an issue with BMC TrueSight Operations Management."
"The L1 and L2 support team need improvement in terms of product knowledge, but most of the time, they're always available and always trying to help us out."
"It's a far more complex technology than I perceived at the beginning to deploy."
"Specifically around application performance monitoring, BMC is definitely not the market leader."
"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."
"The connection between metrics, logs, and traces could be improved."
"The tool needs to show only fewer updates."
"I have encountered occasional issues with false inputs or incorrect data in Grafana."
"Grafana Enterprise Stack is complex and not easy or simple."
"The solution should include integration with Power BI."
"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."
"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."
 

Pricing and Cost Advice

"The cost depends on the usage."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The tool is moderately expensive."
"Other products are more expensive than BMC TrueSight."
"It is a relatively inexpensive solution."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"I use the tool's free license."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Construction Company
9%
Outsourcing Company
8%
Computer Software Company
6%
Energy/Utilities Company
19%
Financial Services Firm
13%
Manufacturing Company
10%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
What is your primary use case for BMC TrueSight Operations Management?
I work with BMC TrueSight and have been using it for eight-plus years.
What needs improvement with Grafana Enterprise Stack?
I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...
What is your primary use case for Grafana Enterprise Stack?
I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...
What advice do you have for others considering Grafana Enterprise Stack?
We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell
Find out what your peers are saying about BMC TrueSight vs. Grafana Enterprise Stack and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.