We performed a comparison between BMC TrueSight Server Automation and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
"The policy and compliance monitoring of devices and the software deployment are most valuable."
"One of the main features of the solution is it allows the management of many devices in different ways."
"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
"At the moment, Autopilot is the most valuable feature."
"It works pretty well for us."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"Intune's feature that I have found most valuable is its auto-pilot feature."
"BladeLogic lets users view the filesystem with minimal authorization to the server."
"Compliance is also huge... By tying it to Atrium Orchestrator, our workflow tool, we'll be able to have a closed loop where we identify a compliance issue, cut CRs, get them approved, and then be able to execute these CRs and more seamlessly fix these issues on the fly."
"The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do."
"Technical support is good."
"The solution is stable."
"Can standardize patching and deployments across affiliates."
"BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues."
"Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have to worry about whether I'm working on a Linux box, or a Windows box, or the underlying OS, I can do these collections, get these results, and put them together in a uniform format which makes it easier to present back to management."
"The service desk can be configured and customized to better serve our environment."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."
"KACE’s knowledge-based articles are very good."
"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."
"There are a few security features that are not available in Microsoft Intune, when compared to other products."
"The current Intune reporting functionality could benefit from some improvements."
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"More integration with monitoring tools is needed."
"There are items that require improvements. One is the controls from iOS."
"Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."
"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
"Microsoft Intune needs to improve the initial login process."
"I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older components which they still haven't added in. Some of the APIs are there but the CLI calls are not there."
"The architecture is big, so the initial setup is not a straightforward task."
"The setup of this suite is very complicated. It needs to be simplified."
"Needs more use cases into compliance management and the remediation process."
"There is no other functionality available to patch the containers that we need to include."
"A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."
"There is no option to see all the servers we patch and we cannot find what the server status is. Of course, we can what has been completed and what is pending and which servers have failed, but we cannot find server status from the BMC tool. For example, is the RDP up or not. We are using separate scripts for that."
"Resource management on the base servers is sluggish and could be improved."
"The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"We'd love to see support for larger dependencies in the scripting feature."
"I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real management or overview on KACE where you can really see 100 percent of what is going on as well as what is going to be processed next and whether I can influence the overall process. It could really help me if I knew, e.g. exactly in 10 minutes my colleague will be supplied with this or that software. I haven't found this yet. If they could add this, that would be cool. It is still missing and I haven't yet found something like this."
"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."
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BMC TrueSight Server Automation is ranked 12th in Configuration Management with 18 reviews while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. BMC TrueSight Server Automation is rated 8.2, while Quest KACE Systems Management is rated 8.8. The top reviewer of BMC TrueSight Server Automation writes "Easy to deploy, automatic patching, and scalable". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". BMC TrueSight Server Automation is most compared with Red Hat Ansible Automation Platform, BigFix, Red Hat Satellite, Microsoft Configuration Manager and HashiCorp Terraform, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Ivanti Neurons Patch for Intune. See our BMC TrueSight Server Automation vs. Quest KACE Systems Management report.
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