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BMC TrueSight Operations Management vs New Relic APM comparison

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Buyer's Guide
BMC TrueSight Operations Management vs. New Relic APM
July 2022
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and other solutions. Updated: July 2022.
621,703 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the event management part.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""BMC TrueSight Operations Management is easily scalable.""The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.""Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."

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"The VPN is one of the solution's most valuable features for us.""The most valuable feature is application monitoring.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""The simplicity of the dashboard is very good.""The monitoring so far has been good and we are happy with it.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The stability of New Relic APM is very good.""We like the performance of the product."

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Cons
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time.""There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.""The solution is overly complex.""The UI for the end users could be improved and more flexible than it is now.""It would be better if the initial setup and deployment were more straightforward."

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"How granular I could go down at looking at certain data, especially related to the operations, is limited.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""It would be nice if there were pre-made dashboards.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""It is very difficult to award the service level cycles at an endpoint level.""They should bring the pricing down to be more competitive.""I haven't come across any features that are lacking."

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Pricing and Cost Advice
  • "Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
  • "The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
  • "BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
  • "Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
  • "They have changed the licensing fees."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • More New Relic APM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:BMC TrueSight Operations Management is easily scalable.
    Top Answer:I'm not familiar with it. They have changed the licensing fees.
    Top Answer:The dashboards could be better. The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:The monitoring so far has been good and we are happy with it.
    Top Answer:While we do pay for the solution on a monthly basis, I can't speak to the exact cost of the product. There might also be some additional costs on top of the licensing, however, I can't say with… more »
    Ranking
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    10,554
    Comparisons
    6,341
    Reviews
    6
    Average Words per Review
    421
    Rating
    8.8
    Views
    16,534
    Comparisons
    13,410
    Reviews
    9
    Average Words per Review
    474
    Rating
    8.6
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    New Relic Mobile
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Offer
    Learn more about BMC TrueSight Operations Management
    Learn more about New Relic APM
    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Healthcare Company18%
    Manufacturing Company18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider13%
    Financial Services Firm10%
    Government8%
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider17%
    Financial Services Firm12%
    Retailer5%
    Company Size
    REVIEWERS
    Small Business42%
    Midsize Enterprise13%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    Buyer's Guide
    BMC TrueSight Operations Management vs. New Relic APM
    July 2022
    Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and other solutions. Updated: July 2022.
    621,703 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 8th in Application Performance Management (APM) with 9 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 11 reviews. BMC TrueSight Operations Management is rated 8.8, while New Relic APM is rated 8.4. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, Zabbix and Broadcom DX Application Performance Management, whereas New Relic APM is most compared with Dynatrace, Datadog, Azure Monitor, Splunk and SCOM. See our BMC TrueSight Operations Management vs. New Relic APM report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.