We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable features of the solution are alert management, alert generation, and event management."
"It works irrespective of the operating system we’re running."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"We can verify uptimes as another source of keeping devices in compliance."
"I believe that the ease of use and UI is great"
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The most valuable features are the dashboards and tracing."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The monitoring so far has been good and we are happy with it."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The most valuable feature is the ability to manage the application flow."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The product must provide more AI capabilities."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution needs to have staging."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"It would be nice if there were pre-made dashboards."
"We have had issues with our agents going offline."
"The connectivity between legacy and newer cloud applications is not great."
"New Relic needs to improve is the user data schema."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability and Grafana. See our BMC TrueSight Operations Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.