BMC TrueSight Operations Management and New Relic are two significant players in the application and infrastructure monitoring market. BMC TrueSight may have an advantage in comprehensive event management and integration, while New Relic is favored for its developer-friendly approach and ease of use.
Features: BMC TrueSight is renowned for its comprehensive event management, integration with various monitoring tools, and the use of Knowledge Modules that enhance service scope. New Relic shines with its straightforward installation process, reliable server and application monitoring, and real-time performance dashboards which are highly valued in developer-focused environments.
Room for Improvement: BMC TrueSight could improve in root cause analysis complexity, scalability in on-premises setups, and cloud monitoring. Reporting and SLA management also need usability enhancements. For New Relic, data privacy controls, alerting sophistication, and user interface need refinement. Users also seek advanced reporting and integration options.
Ease of Deployment and Customer Service: BMC TrueSight generally requires significant infrastructure for on-premises deployment, reflecting a more complex setup. Conversely, New Relic, with its cloud-based model, offers fast, adaptable deployments suitable for cloud-centric environments. BMC is noted for strong support, while New Relic's support quality may vary, needing repeated interactions sometimes.
Pricing and ROI: BMC TrueSight is seen as expensive due to complex licensing but justifies costs through its monitoring capabilities reducing IT operation expenses. New Relic, while costly, offers flexible pricing for different enterprise sizes and is esteemed for delivering insight-driven operational improvements.
I would rate their technical support a nine out of ten.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
There are some complexities with deployment that could be improved in BMC TrueSight.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
New Relic can get pricey for larger organizations.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The best features in New Relic include its numerous API integrations and a good source of support.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| BMC TrueSight | 0.8% |
| Other | 94.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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