We performed a comparison between BMC TrueSight Operations Management and Kaseya Traverse based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows our operations team to have one single application to reference when investigating issues in our environment."
"I believe that the ease of use and UI is great"
"It works irrespective of the operating system we’re running."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It is a very stable product."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"Most of the features are pretty good and the solution is user friendly."
"It's a simple and humble tool."
"It is a pretty stable solution...It is a pretty stable solution."
"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."
"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."
"The remote support and data collection features are great."
"Everything is running seamlessly on the solution, to the point where you don't see any gap."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"More modules for less popular applications and better documentation."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The solution is overly complex."
"BMC's online documentation is often incorrect or incomplete."
"We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."
"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."
"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."
"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."
"The tool needs to have some AI capabilities, which it lacks currently."
"Reporting is tedious and not organized in the way customers expect."
"Reporting is a bit difficult."
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BMC TrueSight Operations Management is ranked 17th in Cloud Monitoring Software with 48 reviews while Kaseya Traverse is ranked 37th in Cloud Monitoring Software with 7 reviews. BMC TrueSight Operations Management is rated 8.2, while Kaseya Traverse is rated 6.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Kaseya Traverse writes "A stable network monitoring tool requiring an easy initial setup phase". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Kaseya Traverse is most compared with LogicMonitor, Auvik Network Management (ANM) and PRTG Network Monitor. See our BMC TrueSight Operations Management vs. Kaseya Traverse report.
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