BMC FootPrints Service Core and LiveChat both compete in the realm of customer support solutions. Despite BMC FootPrints' strong process automation abilities, LiveChat's direct communication features provide an advantage for engaging customer interactions.
Features: BMC FootPrints Service Core offers IT service management capabilities, process automation, and customization options, while LiveChat provides strong chat functionality, ease of use, and engaging customer interactions.
Room for Improvement: BMC FootPrints could enhance user-friendly deployment, advanced chat capabilities, and speedier setup processes. LiveChat might improve integration capabilities, expand process automation, and provide more detailed IT management features.
Ease of Deployment and Customer Service: BMC FootPrints Service Core has a complex deployment process but offers extensive support and seamless system integration. LiveChat features straightforward deployment, immediate interaction benefits, but lacks deep integration.
Pricing and ROI: BMC FootPrints Service Core has higher setup costs justified by long-term automation ROI. LiveChat presents a more affordable price point with immediate engagement benefits and quicker returns.
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
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