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Blue Prism vs HelpSystems AutoMate comparison

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32,698 views|15,917 comparisons
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2,164 views|1,453 comparisons
Comparison Summary
Question: RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
Answer: @reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Featured Review
Find out what your peers are saying about Blue Prism vs. HelpSystems AutoMate and other solutions. Updated: January 2022.
565,304 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There are simple things you can put in place that help you understand workflow and how implementation acts.""The automation on offer is great.""The most valuable feature is that people with zero coding knowledge can use Blue Prism very well.""It works very well for batch processing at the backend. Scalability-wise, it is very robust. It is also stable.""The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool.""The support is good.""The new features that have come out have been great.""Blue Prism has a lot of flexibility to integrate with other enterprise applications"

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"The most valuable features for my client are timing and scheduling.""I actually quite liked the no-coding functionality.""The solution is continuously adding more integrations to help with workflows and bot and task creation.""The interface is simple, user-friendly, and very intuitive.""The most valuable feature is the drag-and-drop interface, which is very Windows-like.""This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.""The pricing is excellent. I would give them perfect marks in that regard.""The licensing of the product is very good. You only need to license it once and then you have it forever."

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Cons
"The activities that we do are a bit difficult to do in Blue Prism as compared to UiPath. UiPath provides create activities and create packages related to AI analytical skills. This is something that Blue Prism doesn't have.""It's not very easy to use. There is some learning curve that you need to manage as an individual.""The OCR capability, along with the connectivity with some of the legacy tools, needs to be improved.""We would like to have something, not particularly within the tool, that gives flexibility to the end-users to schedule the bots themselves. There should be some kind of control room flexibility so that they can go in. We don't have to always keep that centralized with us. We would also like to have inbuilt scheduling and resource pooling to distribute the bots on servers from within the platform. I should be able to distribute or orchestrate them internally so that if one bot takes a little longer than planned, it automatically shifts to another server. We would also like its price to be lower.""Technical support is in need of improvement.""If that bot is running 24/7, we have to allocate people 24/7, 24 hours a day. The cost of support can be quite high.""It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system.""The reporting system, specifically the system admin reporting could be improved."

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"They do not encrypt passwords, so this is an issue with HIPAA compliance.""The technical support could be better. We suffer from language barriers, as we are in Argentina.""The solution has a very weak knowledge base.""The OCR for Hebrew text needs to be improved.""Some companies have asked for voice integration. This is likely part of the roadmap.""The interface could be more user-friendly and easier to navigate.""The documentation is not that great.""The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

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Pricing and Cost Advice
  • "The pricing is really good for an enterprise-level solution. It's quite scalable and it's quite comparable with the market."
  • "Our licensing fees are approximately $5,000 USD per year."
  • "The licensing fees are low compared to other tools."
  • "Blue Prism is less expensive than some of the other RPA solutions."
  • "We have a three-year contract that is paid on a yearly basis."
  • "With Blue Prism, there are no additional fees"
  • "Blue Prism has a really simple licensing model, where the licenses are not confusing and there are no hidden costs the way there are in UiPath."
  • "Blue Prism is quite costly."
  • More Blue Prism Pricing and Cost Advice →

  • "I like the way this solution is priced because you can buy a license, or you can buy the software outright."
  • "It comes with a package that costs approximately $20,000 USD per year."
  • "While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
  • More HelpSystems AutoMate Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    author avatarreviewer1137633 (RPA Lead Architect and Manager at a financial services firm with 501-1,000 employees)
    Reseller



    For any RPA tool it required have a generic /universal governance model where 


    1. sponsor or Head of RPA implementation


    2. Business analysts


    3.Architects(solution/technical)


    4.Developers ( Full stack - Build, Test and SIT)


    5.Scrum master or Sprints head or Project manager


    6. QA ( Test automation) - optional


    Above generic governance model/structure roles for handling any kind of RPA process.



    One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following:



    1. Drive RPA in the business, training teams, and increasing awareness of RPA in those.

    2. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices.

    3. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met.

    4. Follow and report the main development stages.

    5. Guarantee the execution of established governance processes.

    6. Guarantee the continual improvement of processes and tools.



    Business Continuity Requirements:


    To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters.


    For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing.


    This will helps in business continuity.



    Questions from the Community
    Top Answer: 
    Hello Netanya, it depends on your needs and your expertise.  In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to… more »
    Top Answer: 
    I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadership… more »
    Top Answer: 
    The automation on offer is great.
    Top Answer: 
    We have found the pricing to be very reasonable.
    Top Answer: 
    We pay the licensing fees on a yearly basis. The pricing is good.
    Top Answer: 
    The OCR needs improvement. The solution needs image recognition to integrate front-end and back-end workflows. They need to offer better organization of image capturing for image recognition. The… more »
    Ranking
    Views
    32,698
    Comparisons
    15,917
    Reviews
    42
    Average Words per Review
    640
    Rating
    7.5
    Views
    2,164
    Comparisons
    1,453
    Reviews
    7
    Average Words per Review
    716
    Rating
    7.7
    Comparisons
    Also Known As
    AutoMate
    Learn More
    Overview

    Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

    With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

    “Workforce of the Future”

    Blue Prism’s all-in-one intelligent automation platform consists of:

    • Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
    • Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
    • Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
      1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
      2. Visual Perception - The ability to read, understand, and contextualize visual information.
      3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
      4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
      5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
      6. Collaboration - The ability to seamlessly work with both people and systems.

    Reviews from Real Users

    Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. IT Central Station users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

    Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.
    Offer
    Learn more about Blue Prism
    Learn more about HelpSystems AutoMate
    Sample Customers
    Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
    Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
    Top Industries
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm17%
    Energy/Utilities Company10%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider19%
    Financial Services Firm10%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider20%
    Government7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business17%
    Midsize Enterprise6%
    Large Enterprise77%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise17%
    Large Enterprise67%
    REVIEWERS
    Small Business60%
    Midsize Enterprise20%
    Large Enterprise20%
    Find out what your peers are saying about Blue Prism vs. HelpSystems AutoMate and other solutions. Updated: January 2022.
    565,304 professionals have used our research since 2012.

    Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 45 reviews while HelpSystems AutoMate is ranked 12th in Robotic Process Automation (RPA) with 9 reviews. Blue Prism is rated 7.6, while HelpSystems AutoMate is rated 7.8. The top reviewer of Blue Prism writes "Helps us with quality-control, compliance, error-avoidance, and time-savings". On the other hand, the top reviewer of HelpSystems AutoMate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". Blue Prism is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Pega Robotic Process Automation and Kryon RPA, whereas HelpSystems AutoMate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Red Hat Ansible Automation Platform and WinAutomation by Softomotive. See our Blue Prism vs. HelpSystems AutoMate report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.