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Bizagi vs OpenText Solutions Business Manager comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Bizagi
Ranking in Business Orchestration and Automation Technologies
17th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
84
Ranking in other categories
Business Process Design (2nd), Business Process Management (BPM) (4th), Process Automation (12th), Rapid Application Development Software (17th), Low-Code Development Platforms (14th), No-Code Development Platforms (6th), Process Mining (7th)
OpenText Solutions Business...
Ranking in Business Orchestration and Automation Technologies
39th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Software Configuration Management (9th)
 

Mindshare comparison

As of October 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.0%, down from 8.5% compared to the previous year. The mindshare of Bizagi is 4.6%, down from 5.5% compared to the previous year. The mindshare of OpenText Solutions Business Manager is 0.3%. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere6.0%
Bizagi4.6%
OpenText Solutions Business Manager0.3%
Other89.1%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
FL
Enterprise Architect at a mining and metals company with 10,001+ employees
Intuitive toolset engages users effectively in agile projects
I would recommend Bizagi depending on the maturity of the organization. For those just starting, it's a good tool to get into business modeling. In more mature environments, I might not pick this toolset because it doesn't integrate with live systems well. Overall, I would rate Bizagi between eight to nine.
it_user713322 - PeerSpot reviewer
Works at a tech company with 51-200 employees
We've used it for traditional help desk and defect tracking endeavors
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Manual efforts have been reduced and the accuracy has increased. In the processes I have done, the accuracy has reached 100 percent, and manual load and time has been reduced."
"There are ready plugins and connectors to integrate with APIs for common systems like Oracle or Microsoft."
"Automation Anywhere has made it very easy for you to install, they've got the tools to make it very simple for you to create a quick, small application and to get out there."
"We have received 70 percent optimization using this solution."
"Bots add a lot of productivity and value to our business, because a robot can work for 24/7. They work a lot better, as compared to a human being, specifically for tasks which are repetitive in nature."
"What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere."
"The character extraction capability of IQ Bot is much, much better than the other OCR (Optical Character Recognition) engines that you have in the market today."
"It extracts what the IQ Bot does, converting it and ensuring the entire process right from the input to the output and is fully automated. It is digitizing a particular process, which is really great."
"The initial setup is super simple."
"Agility is most valuable because we can develop so much faster than other tools. We can make requirements, develop, and go out to production much faster. So, agility in the software cycle is most valuable."
"The ability to write our own code inside each activity is beneficial. Sometimes we need to create functionality that doesn't come out of the box, and this allows us to do that."
"I think the main competitive advantage of Bizagi is its user-friendly environment that allows you to drag and drop BPMN elements on its surface."
"The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
"In the past, we took from 1-3 days for a vacation request for the whole process, and now it's for 2 hours."
"The tool helps to improve business processes and have better KPIs. Also, it is easy to use. Our developers find it easy to learn."
"I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"There was a significant ROI, as the development of weekly metrics from Excel spreadsheets, Lotus Notes databases, Access databases, and some Word documents went from a two to three day affair to a process that now takes seconds."
"Allows us to automate work flows to provision IS services."
"The Composer is absolutely a magical tool, allowing you to get a fully functional app based on your process sketch in a couple of hours, without knowing BPMN notation."
"Estimates from all teams are visible in one general ticket (PFC)."
 

Cons

"There can be some options to connect to the database directly where we should be able to add some data."
"They need to improve the REST Api documentation because it is not well detailed or clear enough for beginners, and they need to provide some out-of-the-box AI and ML functions such as image classification and object identification."
"As a developer, the biggest con is the lag; it's pretty inconvenient to face that delay in things happening."
"Not all data is good quality. This presents a challenge for automation, which is important."
"Automation Anywhere is unable to connect to the database directly."
"We did use quite a bit of Citrix automation. Of course, AI Sense helps you through that. There are two big challenges that I can think of with Citrix automation. Your making multiple hops into end-to-end systems. As you are rating the screen, which is a screen within a screen, which is what Citrix automation is, the complexity increases. That is where the two things will come in: the tool's functionality and the beauty of design. These two have to come in together to make it work. If you don't have one or the other, it's not going to work."
"We need a better way of getting upgrades or defect fixes. It is creating problems for us, as we have to go for a completely new version. Maintaining and managing existing bots, then coming up with new ones takes a lot of time. We would rather have a batch fix than an installation to an installation."
"It is difficult to learn all the possibilities that the product and automation itself offer."
"It would be helpful if they added some extra features in the next update."
"However, if you are looking at building an application where 100 developers are working in parallel, you will have issues."
"Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds."
"Enhancing data generation methods for easier printing and refining the file attachment and user interface to optimize usability."
"I would improve the interface in Bizagi, mainly because it's not really intuitive and responsive."
"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."
"From a developer's point of view, an improvement in the layout would make the UI better."
"It's very difficult to contact support unless you pay for it."
"Response time could improve."
"Reporting is generally very good, but people always want more."
"User interface and links between tickets. For me, Jira is the ideal tool."
 

Pricing and Cost Advice

"I've seen the price vary by whether the client is going to scale and adopt a tool."
"It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools."
"Automation Anywhere is affordable."
"If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more."
"Its usage is expensive for us because my user base is mostly in Manila and KL. The unit cost of labor is cheaper there than in the U.S. or Australia, which puts a bit more stress on how to get a positive ROI while continuing to use it."
"Our licensing costs are setup on an annual basis."
"Subscription for Automation Anywhere (AA) is paid yearly."
"I don't deal have cost specifics but I can say it is a tool that provides value for the money."
"The price could be lower."
"It is only necessary to pay for licenses when ready to deploy applications to production."
"Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it."
"It is not expensive."
"I was using the free version."
"This solution would be expensive for a company that has a lot of users."
"Bizagi is totally free for modeling."
"The pricing model is good; I believe it's free for up to 20 users, and then they start charging. I hear the solution can get quite expensive, however."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Manufacturing Company
11%
Comms Service Provider
11%
Manufacturing Company
12%
Financial Services Firm
11%
Government
8%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise85
Large Enterprise561
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise16
Large Enterprise36
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty st...
What is your experience regarding pricing and costs for Bizagi?
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it. It was less expensive than some of th...
What needs improvement with Bizagi?
I have not explored ways Bizagi can be improved beyond creating maps. If I explore automation and integration with ot...
Ask a question
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack
 

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
400+ enterprise customers globally, including DHL, Unilever, Caterpillar, Old Mutual.
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
Find out what your peers are saying about Bizagi vs. OpenText Solutions Business Manager and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.