Bizagi and IBM Blueworks Live compete in the business process management category. Based on feature comparisons, Bizagi appears to have an upper hand due to its comprehensive automation and integration capabilities.
Features: Bizagi stands out with its vast array of features that include process documentation within diagrams, generating word documents, and publishing processes on the web. It also features model simulations and strong integration capabilities, including BPMN 2.0 compliance. IBM Blueworks Live focuses on simple and intuitive process documentation and collaboration features, such as real-time modeling and the ability to attach documentation. Both platforms offer comprehensive process mapping, but Bizagi is more geared towards fast process automation and flexible integration.
Room for Improvement: Users of Bizagi note performance issues, especially with large processes, and seek better documentation management and licensing flexibility. There are complaints about integration limitations and performance impacts due to feature expansion. More intuitive automation and simpler upgrade processes are also desired. IBM Blueworks Live is critiqued for limited modeling capabilities, lack of detailed customization, and absence of simulation features. Enhanced reporting and better print capabilities are also requested by users who feel the interface could benefit from improved functionality and integration.
Ease of Deployment and Customer Service: Bizagi offers diverse deployment options including on-premises, cloud, and hybrid setups, providing flexibility for different IT environments. Customer service is generally responsive, though some report delays and less satisfactory technical support. IBM Blueworks Live is typically deployed in the cloud, providing a seamless experience for those prioritizing simplicity and speed. Its customer service is often praised for effectiveness and promptness, though improvements in response times for technical inquiries are suggested.
Pricing and ROI: Bizagi provides a free version with competitive enterprise solution pricing, though recent price hikes have raised concerns. Its ROI is often highlighted for its automation capabilities. IBM Blueworks Live is seen as cost-effective with pricing strategies appealing for larger organizations, but may be less favorable for smaller companies. It offers flexibility with user-based licenses, and customers note the solution's affordability as a key advantage.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
Support deserves a rating of nine out of ten.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
IBM Blueworks Live is easily scalable, but it can be expensive to scale and there may be some limitations.
For the on-premise version, there aren't speed challenges, but sometimes the server goes down, preventing work.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Normal business users or consultants cannot perform the installation as it requires extensive technical knowledge.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
IBM Blueworks Live provides clear ROI as it saves both time and money.
| Product | Market Share (%) |
|---|---|
| Bizagi | 10.0% |
| IBM Blueworks Live | 3.4% |
| Other | 86.6% |
| Company Size | Count |
|---|---|
| Small Business | 43 |
| Midsize Enterprise | 16 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 17 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
IBM Blueworks Live is a cloud-based business process modeling tool that helps you discover, map and document your processes. It is easy to use, allowing you to learn and perform business process modeling in minutes.
With Blueworks Live you can:
Simplify business process modeling
Quickly build business processes in a straightforward, cloud-based interface designed for both IT and business users.
Improve process efficiency and accuracy
A central process repository eliminates version control and consistency issues by providing users real-time access to process workflows.
Enhance cross-team collaboration
A shared team workspace engages all business process owners, encouraging cross-team participation and continuous process improvement.
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