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Bigin by Zoho CRM vs IFS Cloud Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
27th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in CRM
29th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
Customer Experience Management (11th), Field Service Management (2nd), Help Desk Software (16th), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (9th), IT Asset Management (13th), IT Service Management (ITSM) (14th), License Management (2nd)
 

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.6%, down from 1.0% compared to the previous year. The mindshare of IFS Cloud Platform is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Bigin by Zoho CRM0.6%
IFS Cloud Platform0.8%
Other98.6%
CRM
 

Featured Reviews

Vivek_Kumar@ - PeerSpot reviewer
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
Has supported lead and deal tracking for small businesses but lacks deeper customization options
The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages. For example, when a lead enters a system, we can automatically generate welcome emails. Once any modification in the lead is done, such as when it's qualified, we can send them qualified emails or acknowledgment emails based on the business pipeline. This user-friendly interface has helped my customers adapt quicker to Bigin by Zoho CRM as, after customization or completion of the project, I will make a Loom video to train the clients through the sessions, and through the Loom videos and SOPs, they can adapt easily to Bigin by Zoho CRM. They can also adapt to all the applications.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages."
"With Bigin by Zoho CRM, we spent about a week for setup and within 15 days it was operational, requiring less than a month total for implementation."
"We can add users and products to the workflows."
"I rate Bigin by Zoho CRM nine out of ten."
"We applied the ISO 20000 standard using Assyst."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Our ROI is 4.5 times our investment in 18 months."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."
"Apart from the pressures of meeting 14 go-live dates, this has been a very positive experience and has led to a streamlined and effective business."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
 

Cons

"Bigin by Zoho CRM is a very limited application; we cannot customize it as we want."
"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."
"Zoho CRM needs to incorporate HRM."
"Their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner."
"Documentation-wise, they need more."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"Customization needs to be improved."
"The solution needs to improve its documentation and user-friendliness."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"The customer service is not good as expected but we can say its fair."
 

Pricing and Cost Advice

Information not available
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"There are varying license levels that you can purchase."
"There's an additional yearly cost for support."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"We pay for a license to use the solution, which is not very expensive."
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Top Industries

By visitors reading reviews
Construction Company
29%
Comms Service Provider
13%
Outsourcing Company
7%
Computer Software Company
5%
Manufacturing Company
12%
Construction Company
10%
Financial Services Firm
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
 

Questions from the Community

What needs improvement with Bigin by Zoho CRM?
With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales repres...
What is your primary use case for Bigin by Zoho CRM?
In my previous organization, we used Bigin by Zoho CRM for vendor onboarding, payments, and everything. In the present organization, we are only doing the billing. Since we are a very small organiz...
What advice do you have for others considering Bigin by Zoho CRM?
We are currently working on integrating Bigin by Zoho CRM with other applications, particularly an HR HRIS system, though this is planned for 2026 end. Bigin by Zoho CRM saves considerable time com...
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer si...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management. When I open IFS Cloud Platform, the first thing ...
 

Also Known As

No data available
IFS Applications, Assyst, IFS Cloud
 

Overview

 

Sample Customers

Information Not Available
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Find out what your peers are saying about Bigin by Zoho CRM vs. IFS Cloud Platform and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.