We performed a comparison between BeyondTrust Remote Support and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Solution has a good UI."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Technical support for this region can be improved."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer Pilot is ranked 29th in Remote Access. BeyondTrust Remote Support is rated 9.0, while TeamViewer Pilot is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas TeamViewer Pilot is most compared with TeamViewer Tensor and TeamViewer. See our BeyondTrust Remote Support vs. TeamViewer Pilot report.
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