

BeyondTrust Remote Support and BeyondTrust Password Safe compete in the IT support and password management categories respectively. User data suggests BeyondTrust Password Safe holds an advantage in security features despite its higher cost, whereas BeyondTrust Remote Support is favored for affordability and reliability in IT support tasks.
Features: BeyondTrust Remote Support integrates seamlessly and supports various devices and operating systems, enhancing remote troubleshooting. It also offers reliable day-to-day IT support interactions. Meanwhile, BeyondTrust Password Safe provides robust control and auditing for password management, securing user credentials effectively and supporting comprehensive security protocols.
Room for Improvement: BeyondTrust Remote Support could improve reporting capabilities, enhance intuitive access permissions, and refine user interface elements. BeyondTrust Password Safe users suggest better integration with third-party applications, a more efficient update process, and additional customization options for user-specific needs.
Ease of Deployment and Customer Service: BeyondTrust Remote Support offers smooth deployment with minimal issues and receives praise for its customer service. Although the setup for BeyondTrust Password Safe involves a steeper learning curve, it provides responsive support once deployed, allowing users to get accustomed quickly to its functionalities.
Pricing and ROI: BeyondTrust Remote Support is perceived as cost-effective with a strong ROI due to its efficiency in troubleshooting tasks. BeyondTrust Password Safe, although requiring a higher initial investment, delivers substantial value by effectively securing sensitive credentials, which many users consider worth the expense.
Next year, we may add another BeyondTrust element because the overall experience has been good.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
The tickets for minor issues have been resolved efficiently.
One person gets aligned for troubleshooting and maintenance activities during their downtime, and within an hour, they complete these tasks.
The support and maintenance from BeyondTrust are commendable.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
If using the built-in database, it requires good knowledge in Microsoft SQL, which could complicate scalability.
BeyondTrust Password Safe is scalable and stable from my perspective, as if you increase your CPU and RAM, you can use as many user licenses as you want on a single platform.
In my experience, the scalability of BeyondTrust Password Safe is also a nine.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
In BeyondTrust Password Safe, the upgrade activity can take longer, and I have occasionally experienced being stuck during appliance version upgrades.
The solution is very stable.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I have never seen any downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
This feature would allow PAM to check the credentials of privileged accounts, indicating if they are correct or not, showing if the heartbeat has failed if they are wrong.
This would help in identifying suspicious activities immediately when users log in.
There are limitations when accessing or creating connectors for each application.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
The pricing model is more affordable with the option of going for either unlimited devices or users.
Pricing is managed by a different team, however, I know it's less expensive than CyberArk Privilege Access.
My experience with the pricing, setup cost, and licensing of BeyondTrust Password Safe is good because we have an asset-based license, not a user-based one, allowing us to add many clients with privilege access.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
BeyondTrust JIT (Just-in-Time) Access helps minimize risks in the organization by allowing privileged accounts to be provisioned temporarily, granting users elevated access only for the required duration.
The flexibility of the licensing model is significantly better as it offers both unlimited users and unlimited devices, unlike Delinea, which is based on the number of users.
The features I find valuable in Password Safe include password retention and management, session privilege monitoring, live monitoring and recording, and the use of PS automation scripts for creating connections.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
| Product | Mindshare (%) |
|---|---|
| BeyondTrust Password Safe | 2.3% |
| BeyondTrust Remote Support | 1.3% |
| Other | 96.4% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 5 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 29 |
BeyondTrust Password Safe is a robust Privileged Access Management tool designed to secure access to servers, databases, and applications. It automates onboarding, rotation, and integration processes, enhancing efficiency and compliance with advanced security measures.
BeyondTrust Password Safe offers a comprehensive approach to managing privileged accounts, integrating smoothly into organizational frameworks to bolster security protocols. Its standout capabilities include session recording, Smart Rules for onboarding automation, and sophisticated auditing tools that support compliance and real-time monitoring. While it exhibits high availability and facilitates seamless usability, enhancements are needed in management console integration, documentation, and installation processes. Users benefit from its password rotation and policy enforcement, despite facing challenges with authentication sync times and session disconnects.
What are the core features of BeyondTrust Password Safe?In industries with stringent security demands, BeyondTrust Password Safe is employed to safeguard privileged accounts, ensuring compliance with regulatory requirements. It is crucial for sectors like finance and healthcare, where access to sensitive data must be tightly controlled and monitored.
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
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