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BeyondTrust Password Safe vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
BeyondTrust Password Safe is valued for quick setup, compliance features, strong security, and is favorably reviewed by executives.
Sentiment score
5.9
BeyondTrust Remote Support provides improved assistance, cost savings, and security, resulting in quick ROI and enhanced client satisfaction.
Next year, we may add another BeyondTrust element because the overall experience has been good.
Information Security Engineer at BOK
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
 

Customer Service

Sentiment score
6.5
BeyondTrust Password Safe support is efficient and responsive, with global availability, but documentation and UVM issues need improvement.
Sentiment score
8.4
BeyondTrust Remote Support delivers responsive 24/7 customer service with knowledgeable engineers, though regional coordination outside the EU needs improvement.
The tickets for minor issues have been resolved efficiently.
IT operations manager at a tech services company with 11-50 employees
One person gets aligned for troubleshooting and maintenance activities during their downtime, and within an hour, they complete these tasks.
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
The support and maintenance from BeyondTrust are commendable.
Associate Security Consultant at CyberSec Consulting
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
 

Scalability Issues

Sentiment score
7.7
BeyondTrust Password Safe is scalable and adaptable, supporting diverse enterprises with high user satisfaction and flexible deployment.
Sentiment score
8.1
BeyondTrust Remote Support scales with organizational growth, with licenses for increased usage and solutions for large deployments.
If using the built-in database, it requires good knowledge in Microsoft SQL, which could complicate scalability.
IT operations manager at a tech services company with 11-50 employees
BeyondTrust Password Safe is scalable and stable from my perspective, as if you increase your CPU and RAM, you can use as many user licenses as you want on a single platform.
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
In my experience, the scalability of BeyondTrust Password Safe is also a nine.
Contractor at a financial services firm with 5,001-10,000 employees
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
 

Stability Issues

Sentiment score
7.4
BeyondTrust Password Safe is praised for its stability, with improvements since version 21 and minor issues during upgrades.
Sentiment score
8.7
BeyondTrust Remote Support is praised for its high reliability, performance, and stability, with minimal issues reported.
In BeyondTrust Password Safe, the upgrade activity can take longer, and I have occasionally experienced being stuck during appliance version upgrades.
Associate Security Consultant at CyberSec Consulting
The solution is very stable.
IT operations manager at a tech services company with 11-50 employees
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I have never seen any downtime.
Senior Information Technology Security Consultant at Mideast Data Systems
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
 

Room For Improvement

BeyondTrust Password Safe faces integration, stability, and performance issues, requiring interface enhancements and improved analytics for better functionality.
BeyondTrust Remote Support needs UI improvements, performance enhancements, cost reduction, better mobile management, integration, reporting, and regional support.
This feature would allow PAM to check the credentials of privileged accounts, indicating if they are correct or not, showing if the heartbeat has failed if they are wrong.
Associate Security Consultant at CyberSec Consulting
This would help in identifying suspicious activities immediately when users log in.
Senior Cyber Security Engineer at TechnoNext Ltd.
There are limitations when accessing or creating connectors for each application.
IT operations manager at a tech services company with 11-50 employees
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
 

Setup Cost

BeyondTrust Password Safe offers competitive pricing with asset-based licensing, valued for its affordability and comprehensive features.
Enterprise buyers find BeyondTrust Remote Support pricing mixed; cost-effective for large deployments, yet expensive for smaller organizations.
The pricing model is more affordable with the option of going for either unlimited devices or users.
Senior Cyber Security Engineer at TechnoNext Ltd.
Pricing is managed by a different team, however, I know it's less expensive than CyberArk Privilege Access.
IT operations manager at a tech services company with 11-50 employees
My experience with the pricing, setup cost, and licensing of BeyondTrust Password Safe is good because we have an asset-based license, not a user-based one, allowing us to add many clients with privilege access.
Information Security Engineer at BOK
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
 

Valuable Features

BeyondTrust Password Safe enhances security with automated management, intuitive interface, comprehensive asset visibility, and advanced auditing features.
BeyondTrust Remote Support offers efficient, secure remote assistance with device flexibility, enhancing productivity and integration while saving time and costs.
BeyondTrust JIT (Just-in-Time) Access helps minimize risks in the organization by allowing privileged accounts to be provisioned temporarily, granting users elevated access only for the required duration.
Associate Security Consultant at CyberSec Consulting
The flexibility of the licensing model is significantly better as it offers both unlimited users and unlimited devices, unlike Delinea, which is based on the number of users.
Senior Cyber Security Engineer at TechnoNext Ltd.
The features I find valuable in Password Safe include password retention and management, session privilege monitoring, live monitoring and recording, and the use of PS automation scripts for creating connections.
IT operations manager at a tech services company with 11-50 employees
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
 

Categories and Ranking

BeyondTrust Password Safe
Ranking in Privileged Access Management (PAM)
8th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
27
Ranking in other categories
Enterprise Password Managers (10th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Password Safe is 2.3%, down from 3.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Password Safe2.3%
BeyondTrust Remote Support1.3%
Other96.4%
Privileged Access Management (PAM)
 

Featured Reviews

PawanShirose - PeerSpot reviewer
Associate Security Consultant at CyberSec Consulting
Has enabled bulk onboarding and password rotation while ensuring secure privilege management
I have faced stability issues when upgrading BeyondTrust Password Safe solution. The upgrade process can be lengthy compared to other modules. For example, upgrading the appliance and reconfiguring HA is easier in PRA. However, in BeyondTrust Password Safe, the upgrade activity can take longer, and I have occasionally experienced being stuck during appliance version upgrades, sometimes duplicating the upgrade. Regarding additional features, we have good features in BeyondTrust Password Safe compared to other modules, such as Secret Safe to secure secrets and the check-in, check-out functionality. We already have the main features, but I think it would be helpful if BeyondTrust implemented a heartbeat check feature on the privileged account level. This feature would allow PAM to check the credentials of privileged accounts, indicating if they are correct or not, showing if the heartbeat has failed if they are wrong.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Manufacturing Company
8%
Construction Company
5%
Government
5%
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for BeyondTrust Password Safe?
My experience with BeyondTrust Password Safe's pricing, setup cost, and licensing has been positive, primarily due to its asset-based licensing model. This is a significant advantage for us because...
What needs improvement with BeyondTrust Password Safe?
I have faced stability issues when upgrading BeyondTrust Password Safe solution. The upgrade process can be lengthy compared to other modules. For example, upgrading the appliance and reconfiguring...
What is your primary use case for BeyondTrust Password Safe?
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus experience working with BeyondTrust Password Safe solution, and I have hands-on, good ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

BeyondTrust PowerBroker Password Safe
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Password Safe vs. BeyondTrust Remote Support and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.