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BeyondTrust Password Safe vs BeyondTrust Remote Support comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Password Safe
Ranking in Privileged Access Management (PAM)
7th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
24
Ranking in other categories
Enterprise Password Managers (6th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
 

Mindshare comparison

As of May 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Password Safe is 2.8%, up from 2.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Gary Jolley - PeerSpot reviewer
Their discovery engine is off the charts, and the ease of administration and implementation they talk about is for real
It starts with discovery. Its number one feature is discovery. The discovery engine in BeyondTrust is off the charts. When they perform a discovery, you know everything there is about a server, including what software is installed. For example, if you want to group all of your database servers together, you can do that by using discovery and Smart Rules. If a server has Microsoft SQL installed, it gets put into a group based on a Smart Rule. It makes it very easy to determine what is what in your environment. As organizations grow or acquire other companies and merge, they lose track of what they have. BeyondTrust can help you throw a rope around it very rapidly. Its user interface is really nice. It is very visual. When you first log in, based on your job role, you see what you have access to when you look at the screen. As an administrator, I see the configuration screen where I can go in and modify Active Directory and authentication connections. I can set up SAML, or I also have access to create Smart Rules. The access is based on the role that you have when you log in. I have six boxes or six categories of administration items, whereas when an admin user connects, he would only have one or two. So, based on your role, you see what you have access to. It is not like you click something and then it fails because you're not an administrator at that level. You actually see what you have access to, and BeyondTrust is very good at that. BeyondTrust provides the ability to connect by using not just the web interface but also the admin tools such as MobaXterm, PuTTY, or a lengthy list of other types of tools. You can use the connection string and connect through BeyondTrust, and it will be session recorded, keystroke logged, and highly available. When you bring up MobaXterm, you probably bring up one of the most complex ones because MobaXterm has the ability to have two, three, or four concurrent connections, which makes BeyondTrust Password Safe ideal. It is very easy to integrate session management into existing business processes. To make it easy for the engineers, we created templates of the connection strings and then used, believe it or not, Microsoft Excel to create custom strings for each of the engineers. We exported them to a text file that they could then import. In the case of PuTTY, because PuTTY stores the connections and the credentials in the registry, we had to do something different there, but the connection string is customizable enough to make the job fast and easily repeatable for all the other engineers. You don't have 20 or 30 engineers spending two or three days creating all these connection strings. I can create them in a matter of minutes with a Microsoft Excel spreadsheet and then save them to a text file or a CSV file. It is awesome. We are able to integrate session management without disrupting business processes. One of the niceties about BeyondTrust is the ability to integrate it with ticketing systems. For example, as per Sarbanes-Oxley, we have to have a reason for why an administrator is performing something. The integration with a ticketing system is ideal rather than manually typing the reason in the reason field through the GUI where most engineers, after a while, end up just typing in Work. They don't put in enough data to make it clearly visible why they connected. The integration with the ticketing system is ideal for that. Ticket-driven access makes the work very quantifiable.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I rate BeyondTrust Password Safe as nine out of ten."
"It provides integrated password and session management in one solution, which is important for us because, from an auditing standpoint, we are accountable for the type of access being used. We need to ensure that accounts are securely stored and there is the right type of accountability around who is gaining the access. After gaining it, how they're using it, where they're using it, etc."
"It simplifies your compliance and tracking to benchmark other credentials and analytics."
"Overall, I rate the solution ten out of ten."
"The solution protects organizations from internal and external threats."
"The actual innovations offered by the vendor stand out to me. They are quick to respond to market demands and the changing environment of privileged access management."
"The technical support and customer services are phenomenal."
"The performance is good."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"It has allowed us to quickly address the needs and issues of our end users."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"Offers a secure method of access without having to install agents everywhere."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"I would rate the product ten out of ten."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
 

Cons

"Its documentation can be improved. Its documentation is currently complicated, and it is not good. It needs to be better. Their technical support can also be improved. It is not bad, but it can be better."
"If there was one thing, it would be having the documentation standardized. They should keep the documentation consistent. For example, when BeyondTrust updated one of their admin guides, they left out the information on the discovery account requirements, and then over a period of time, we ended up having to search multiple different documents to put together a string of information for a specific topic, which was problematic. It was minor, but it was problematic. Standardized documentation would be the one thing I would suggest."
"Documentation is the primary area of improvement."
"The product needs to have better integration with SAP products."
"When we deploy BeyondTrust, we have to deploy our own database on a SQL server. It doesn't deploy the database. I wish BeyondTrust packages the whole solution in one and includes the MySQL database so that when you deploy it, it deploys everything for you. BeyondTrust gives you the software, but you are in charge of setting up your own database. It is a single appliance just for the BeyondTrust portion but not the database. Unless that has changed in later releases, you have to set up your own database for BeyondTrust Password Safe. I find that part complex because we then need the expertise and help of the database team to set it up, which also increases the deployment time. If they can deploy the database, it will reduce the deployment time."
"We don't have much control over the appliance. When anything happens in the backend, we have to depend on the support team. We need to raise a case so that they can update the appliance. If we have control over it, we would be able to troubleshoot easily."
"The database instance onboarding should be simplified. The problem is that you can scan the assets and databases inside a server, but you cannot onboard them or manage them with the smart tools. It has to be done manually. I think they should try to include more custom platforms."
"If they can create a single platform to create a connector, it would be better than using the RBS server."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented.​"
"Some technical aspects could be improved, particularly in product management."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Technical support for this region can be improved."
"Lacks remote support and privileged remote access in the one product."
 

Pricing and Cost Advice

"At the time, BeyondTrust was significantly cheaper than CyberArk. Pricing-wise, if I remember correctly, it goes by assets. The pricing was negotiated for our instances based on the number of assets that we onboard into the system. It is a little different from CyberArk, where the pricing is by users. So, it depends. If you have a lot of assets, it can get very expensive."
"The pricing structure is better than the competitors. It's much cheaper than CyberArk. They do the licensing on the basis of assets, not on the number of users. For CyberArk, they base the licensing on the number of users, and they have an expensive model of pricing. BeyondTrust has a cheaper model."
"I would rate the pricing a seven out of ten, where one is cheap and ten is expensive."
"The product is quite affordable."
"This solution is not cheap—it's a very expensive solution. Very, very expensive compared to the features and functions that they offer."
"We just pay for Password Safe. Session management is included, but we don't use it. There aren't any additional costs besides the standard licensing fees. We pay for an annual license."
"When you buy Password Safe and perform your initial Discovery, you have all these servers that are added to your assets in BeyondTrust, but you're not using a license until you actually start managing the systems. BeyondTrust's licensing is based on the systems when they're managed, which means when an administrator is able to connect to the server through BeyondTrust with a managed account. There would be a privileged account on the endpoint when the licensing starts. A significant advantage to that is that there are many organizations that want to evaluate their environment prior to automatic management."
"It has subscription-based licensing. BeyondTrust is three times less expensive than CyberArk."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I would prefer that it was more affordable."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"BeyondTrust Remote Support is a very expensive product."
"The cost currently according to the client is a bit high for them."
"It is not the most cost effective solution on the market."
"The solution is subscription-based and depends on the number of admin users."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
16%
Government
9%
Manufacturing Company
9%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for BeyondTrust Password Safe?
Pricing is managed by a different team, however, I know it's less expensive than CyberArk Privilege Access. BeyondTrust's pricing for the cloud platform is affordable.
What needs improvement with BeyondTrust Password Safe?
I believe one improvement could be having the last used passwords appear more automatically whenever I check for passwords associated with a frequently used system.
What is your primary use case for BeyondTrust Password Safe?
I find that BeyondTrust Password Safe is a very effective application for password management. I find it very easy to use and update.
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
 

Also Known As

BeyondTrust PowerBroker Password Safe
Bomgar Remote Support
 

Overview

 

Sample Customers

Aera Energy LLC, Care New England, James Madison University
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust Password Safe vs. BeyondTrust Remote Support and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.