We performed a comparison between BeyondTrust Password Safe and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BeyondTrust Password Safe has good reporting and Smart Rules which makes it convenient. Though Smart Rules are convenient, those who do not have much experience with such things may find it difficult to understand how these things work. Otherwise, I find Smart Rules very convenient to work with."
"One of the most valuable features is that this is a product designed with enterprises in mind."
"The performance is good."
"Its number one feature is discovery. The discovery engine in BeyondTrust is off the charts. When they perform a discovery, you know everything there is about a server, including what software is installed. For example, if you want to group all of your database servers together, you can do that by using discovery and Smart Rules. If a server has Microsoft SQL installed, it gets put into a group based on a Smart Rule. It makes it very easy to determine what is what in your environment. As organizations grow or acquire other companies and merge, they lose track of what they have. BeyondTrust can help you throw a rope around it very rapidly."
"The CI/CD and REST API are also satisfactory; the solution has a full PAM feature set and they all work well."
"The ability to manage privileged account passwords is the most valuable feature."
"It is very easy to deploy. It's easy to use. That's the major thing I like about it."
"The product has improved security and login due to the system recordings. In case, there is a doubt that someone has done something which they shouldn't have been doing, we can just go back and check what the user actually did."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We are able to be more effectively connected to computers and servers all over the world."
"It has allowed us to quickly address the needs and issues of our end users."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"Solution has a good UI."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"If there was one thing, it would be having the documentation standardized. They should keep the documentation consistent. For example, when BeyondTrust updated one of their admin guides, they left out the information on the discovery account requirements, and then over a period of time, we ended up having to search multiple different documents to put together a string of information for a specific topic, which was problematic. It was minor, but it was problematic. Standardized documentation would be the one thing I would suggest."
"There is a limited capacity on the appliance, which I wasn't informed about when I purchased the product. I can have a maximum of 150 rules per appliance; any more than that and rule processing becomes very complex, especially regarding password revision. Hitting a capacity limit you don't know about can be problematic. Ideally, we would not have a limited capacity, allowing us to be in a completely managed state with password rotation for every service account, not just the highly privileged ones."
"There are multiple features that have issues, although they could be specific to our environment. What we have seen is that whenever a user gets added to the authentication store, the sync between Password Safe and the authentication store, which is generally easy, takes a lot of time. It does not occur immediately."
"The pricing is not cheap, but it could be better."
"We don't have much control over the appliance. When anything happens in the backend, we have to depend on the support team. We need to raise a case so that they can update the appliance. If we have control over it, we would be able to troubleshoot easily."
"It has crashed on us in the past."
"The database instance onboarding should be simplified. The problem is that you can scan the assets and databases inside a server, but you cannot onboard them or manage them with the smart tools. It has to be done manually. I think they should try to include more custom platforms."
"We weren't aware that the Password Safe virtual appliance runs on a Windows server. As part of our monthly patching process, we ran into an issue. BeyondTrust Password Safe wasn't compatible with the patching we used to put on our server."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks some kind of voice communication option."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The possibility to integrate a chatbot would take this product to the next level."
"Technical support for this region can be improved."
BeyondTrust Password Safe is ranked 7th in Privileged Access Management (PAM) with 19 reviews while BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews. BeyondTrust Password Safe is rated 7.6, while BeyondTrust Remote Support is rated 9.0. The top reviewer of BeyondTrust Password Safe writes "Allows us to automatically rotate passwords, set the complexity, and enforce password policies on privileged accounts". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". BeyondTrust Password Safe is most compared with HashiCorp Vault, Azure Key Vault, LastPass, BeyondTrust Privileged Remote Access and CyberArk Enterprise Password Vault, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro. See our BeyondTrust Password Safe vs. BeyondTrust Remote Support report.
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