Backbase vs eMACH.ai Digital Engagement Platform (DEP) comparison

People expect flawless digital journeys - provide that, or your customers will just leave. But with the Backbase platform, your bank can surpass expectations and become a beloved part of people’s daily lives.

eMACH.ai Digital Engagement Platform (DEP) from Intellect Global Consumer Banking (iGCB) empowers banks with agility and intelligence, transforming Retail, SME, and Commercial banking into digital-first experiences throughout the customer journey.

With AI and behavioral intelligence, eMACH.ai DEP accelerates customer acquisition and loyalty, leveraging digital channels as growth engines. It unifies sales, marketing, and operations in an integrated suite, enhancing collaboration and innovation in an open banking ecosystem. Built on a microservices-based, API-first, cloud-native, and headless architecture, it provides scalability and continuous innovation. Its low-code environment allows rapid journey creation, balancing security and compliance while offering connected, data-driven experiences. Reducing time-to-market, it reimagines engagement and maximizes digital interactions as value opportunities.

• Seamless 3-minute digital onboarding with video/biometric KYC.
• AI-driven personal finance management with hyper-personalized insights.
• Integrated lifestyle and loyalty features, including rewards and eco-friendly transactions.
• Instant credit decisions with AI-based behavioral models.
• Omnichannel onboarding with NFC/OCR and AML checks for SMEs and Commercial Banking.
• Unified portfolio view with multi-bank reporting and 360° dashboards.
• Flexible payment handling and automated workflows.
• Context-enabled appointment booking and paperless servicing in branches.

• Enhanced customer acquisition through intelligent, automated processes.
• Improved customer satisfaction with personalized and seamless experiences.
• Operational efficiency by unifying workflows across departments and channels.
• Scalability and flexibility to adapt to changing market demands.
• Competitive edge through innovative, data-driven strategies.

In industries like finance, eMACH.ai DEP is implemented to offer tailored banking solutions that meet specific needs, allowing institutions to maintain agility and customer-centricity. By integrating seamlessly with existing infrastructures and supporting open banking, financial institutions leverage its advanced capabilities to rethink engagement, drive growth, and enhance customer experiences.