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Azure AI Foundry vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Azure AI Foundry streamlines implementation, boosts efficiency, and delivers ROI, though financial impacts vary, especially for non-profits.
Sentiment score
6.2
Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.
Each one we've carefully measured ROI and been able to demonstrate significant ROI with them.
AI Practice Director at a consultancy with 201-500 employees
The biggest return on investment for me when using Azure AI Foundry is the savings in cost for implementing our own observability, visibility, evaluation, and building our own infrastructure to do proof of concepts.
Assistant VP, Architecture (Engineering & Director at a financial services firm with 5,001-10,000 employees
The playground is where you can deploy the model and test, and guardrails serve as the protection mechanism.
Advisory Specialist Master at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
5.3
Azure AI Foundry support receives mixed reviews, citing both quick responses for some and delays and challenges for others.
Sentiment score
7.2
ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.
I evaluate customer service and technical support positively because we have the enterprise license, which allows us to prioritize serious issues, ensuring that Microsoft support responds quickly.
Manager, Data Science at a outsourcing company with 10,001+ employees
On a scale from one to ten, I would rate customer service and technical support as a nine.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
I am receiving full support due to our partnership with Microsoft and because we are in the evaluation phase.
Sr Director at a tech vendor with 10,001+ employees
They generally know what they are talking about.
Associate director at Accenture
 

Scalability Issues

Sentiment score
5.5
Azure AI Foundry offers seamless scalability, though GPU availability and organizational readiness can affect expansion and deployment.
Sentiment score
7.8
ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.
Azure AI Foundry scales with the growing needs of my organization very well.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
The platform expands to all of our needs without us really having to do anything, so scalability is definitely there.
Staff Software Developer at a tech vendor with 1,001-5,000 employees
I've had a couple of times where I've had to get to the VP level of Microsoft before I could get the capacity I needed for my customers.
AI Practice Director at a consultancy with 201-500 employees
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
6.9
Azure AI Foundry is stable with high user satisfaction, despite occasional issues due to broader Azure service outages.
Sentiment score
8.1
ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.
I have not experienced any downtime, crashes, or performance issues.
Directeur Des Ventes at Ited
Regarding stability and reliability, I've had zero downtime with Azure AI Foundry, and it helps fix itself.
IT Manager at a manufacturing company with 1,001-5,000 employees
I would assess the stability and reliability of Azure AI Foundry as very good.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
ServiceNow Now Platform has improved it since then.
Assistant Manager at Wipro Limited
 

Room For Improvement

Azure AI Foundry needs improved integration, usability, transparency, governance, and tool support to enhance user experience and adoption.
ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.
Providing data on the internal workings of Azure AI Foundry would help customers like us feel more comfortable adopting it.
Assistant VP, Architecture (Engineering & Director at a financial services firm with 5,001-10,000 employees
What did not work well for us regarding Azure AI Foundry includes the security piece, being able to identify how to deploy to multiple regions, reducing latency, and managing tokens per minute.
Azure Cloud Architect at a manufacturing company with 10,001+ employees
With code, you know what the binary result is, but with prompting, it is a lot harder.
Senior Director, Data Orchestration Ai & Helix Practice Advisor at Connection
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
The user interface could be modernized and made more attractive for users.
Product Owner at a computer software company with 51-200 employees
 

Setup Cost

Azure AI Foundry pricing varies by user, with mixed views on cost justification and competitiveness, prompting some to seek alternatives.
ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.
Regarding the pricing, setup cost, and licensing of Azure AI Foundry, I would say it is fair, but I think it gets more expensive.
Assistant VP, Architecture (Engineering & Director at a financial services firm with 5,001-10,000 employees
the pricing, setup costs, and licensing for Azure AI Foundry are very expensive, but still cheaper than hiring an additional position
Manager, Data Science at a outsourcing company with 10,001+ employees
It was difficult to get an understanding of how we could model out our pricing and cost over time without talking to someone.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
 

Valuable Features

Azure AI Foundry streamlines AI integration with quick testing, centralized hosting, enhanced security, and efficient deployment features.
ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.
Some examples of how its features have benefited my organization include ease of access, being able to see what's functioning, what's not functioning, why it's not functioning, and when it stopped functioning, and to maintain visibility on day-to-day operations.
IT Manager at a manufacturing company with 1,001-5,000 employees
The feature of being able to pick the right models has been the most beneficial for enhancing our customer service because some AI models are more expensive but slower, while others are faster and cheaper, allowing us to pick the right model for the right task that we are trying to solve.
Manager, Data Science at a outsourcing company with 10,001+ employees
The feature that has been the most beneficial for enhancing customer experience is the one that allows you to compare multiple models to one another and see how they perform against each other.
AI Practice Director at a consultancy with 201-500 employees
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
 

Categories and Ranking

Azure AI Foundry
Ranking in Low-Code Development Platforms
10th
Average Rating
8.0
Reviews Sentiment
5.7
Number of Reviews
16
Ranking in other categories
AI Development Platforms (7th), Integration Platform as a Service (iPaaS) (10th), AI-Agent Builders (3rd)
ServiceNow Now Platform
Ranking in Low-Code Development Platforms
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
Rapid Application Development Software (14th), No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (14th)
 

Featured Reviews

Sudhakar Pyndi - PeerSpot reviewer
Data, Analytics & Ai Senior Director, Enterprise Architecture at a comms service provider with 10,001+ employees
Document processing has accelerated contract reviews and enabled rapid development of AI-driven supply chain solutions
With regard to security, compliance, or governance features in Azure AI Foundry, this is something that we have started looking into, primarily using Microsoft Purview for our governance, data governance. There is this new module called DSPM for AI, and we are exploring it while trying to operationalize it with different policies and so forth, but we're still not where we want to be on the governance, AI governance side. It's a process and a path, and we are trying to work through that right now. Azure AI Foundry can be improved from the governance perspective, as a lot can be done. The promising part is the recent announcement on the Foundry control plane. A couple of days back, there was an announcement regarding it bringing in some of the gaps that were on the platform, so it's a really positive direction in terms of where it's going. More governance is what is lacking, but the control plane will really play a big role there.
Mayur Patil - PeerSpot reviewer
Assistant Manager at Wipro Limited
Has supported day-to-day operations through reporting, ticketing, and automation features
I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Government
9%
Manufacturing Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise13
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise34
 

Questions from the Community

What is your experience regarding pricing and costs for Azure AI Foundry?
I would need to ask my technical team about my experience with the pricing, setup costs, and licensing.
What needs improvement with Azure AI Foundry?
The platform's effect on my management of privacy, performance, and compliance across different regions is quite complex because Azure AI Foundry does not make it very clear how to deploy. We set u...
What is your primary use case for Azure AI Foundry?
My main use cases for Azure AI Foundry include deploying AI applications to perform document comparison, translation services, and a chat feature, helping the digital AI team at our company. Curren...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...
 

Overview

 

Sample Customers

Information Not Available
experian, beachbody, health partners
Find out what your peers are saying about Azure AI Foundry vs. ServiceNow Now Platform and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.