Ayehu NG vs Jacada Intelligent Agent Engagement comparison

Ayehu NG is an intelligent IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, Ayehu acts as a force multiplier, driving efficiency through a simple and powerful, web 3.0 automation platform for IT and security operations. Ayehu helps enterprises, save time on manual and repetitive tasks, accelerate mean time to resolution by 90%, and maintain greater control over IT infrastructure. As an agentless platform, Ayehu is easily deployed, allowing you to rapidly automate tasks and processes, including interoperability across disparate solutions and systems, all in one, unified platform.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.