AWS X-Ray vs OpenText Business Process Monitoring comparison

Amazon Web Services (AWS) and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #18 with an average rating of 7.4, while OpenText is ranked #42 with an average rating of 7.5. Amazon Web Services (AWS) holds a 1.3% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

AWS X-Ray

Read 11 AWS X-Ray reviews

4,768 Views
4,577 Comparison Views

90% willing to recommend

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

1,324 Views
1,284 Comparison Views

100% willing to recommend

AWS X-Ray

OpenText Business Process M...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and AWS X-Ray compete in business process monitoring and tracing. AWS X-Ray seems to have the upper hand due to its seamless integration with AWS services and efficient tracing capabilities, whereas OpenText shines with its comprehensive monitoring features.

What features are offered by OpenText Business Process Monitoring in comparison to AWS X-Ray?

OpenText Business Process Monitoring provides detailed business process insights, comprehensive monitoring capabilities, and is favored for its depth in business process analysis. AWS X-Ray features seamless integration with AWS services, efficient tracing capabilities, and ease of use within the AWS ecosystem.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to AWS X-Ray?

OpenText Business Process Monitoring could benefit from a more intuitive design, better third-party integrations, and a simplified navigation system. AWS X-Ray needs enhanced support for non-AWS services, stronger debugging features, and improved documentation for newer users.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to AWS X-Ray?

OpenText Business Process Monitoring has a more complex deployment process and mixed reviews on customer service responsiveness. AWS X-Ray has a smoother deployment owing to the AWS ecosystem and is generally seen as more efficient in customer support.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to AWS X-Ray?

OpenText Business Process Monitoring has higher setup costs but significant ROI due to its detailed monitoring capabilities. AWS X-Ray offers competitive pricing, clear ROI through easy integration and effective tracing features. OpenText's higher ROI potential contrasts with AWS X-Ray's cost-effectiveness and pricing structure.

To learn more, read our detailed AWS X-Ray vs. OpenText Business Process Monitoring Report (Updated: April 2026).

Buyer's Guide

AWS X-Ray vs. OpenText Business Process Monitoring

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS X-Ray

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS X-Ray is 1.3%, down from 3.4% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
AWS X-Ray	1.3%
OpenText Business Process Monitoring	0.6%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Allan Møller

Consult Manager at Conscia

Provides quick insights into service interactions and identifies bottlenecks effortlessly

The challenges we faced with AWS X-Ray were that some of the AWS services we were using did not support it, which we discovered at a later stage. This was potentially a design consideration we should have known about, requiring us to redeploy some services in another SKU version to get it functioning. This is the only challenge, as AWS X-Ray is relatively new. It is important to consider that not all AWS services support it out of the box. My recommendation for AWS X-Ray would be broader support. We have been working in a relatively small area of AWS, using approximately six or seven services, so I have not explored all other available services. In general, the more services it supports, the better it would be. AWS X-Ray should be able to support more services for improved functionality.

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Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."

"I would give AWS X-Ray a nine out of ten overall."

"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

"It is a very scalable solution."

"The error analysis capabilities of X-Ray are really good."

"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."

"The most beneficial feature is that it shows a dashboard for performance intervals, which reveals latencies."

"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."

More AWS X-Ray pros

"Ability to monitor multiple application protocols."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The stability has been very good over the years."

"The solution is very good at showing users ways to use a user action on a website and to see the performance."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Product allows business analysts to create the application with very little software development time needed."

Cons

"It should have X-Ray SDKs for different languages like Node.js, Python, or Java."

"Sometimes, the collector agents are confusing to configure initially."

"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."

"Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts."

"If you have a small team, it's probably overkill."

"They can improve how traces are sent to other providers."

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

"A significant downside is that it is very expensive."

More AWS X-Ray cons

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"Customer support is pretty average and can use some improvement."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."

"Product documentation is lacking, and sometimes, incorrect."

"The solution should offer better integration with other tools from a service management perspective."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"The product has been discontinued."

Pricing and Cost Advice

"The solution is a bit expensive."

"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."

"The pricing for AWS X-Ray is a six out of ten."

"On a three-year license package, it was a good deal."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

11%

Performing Arts

10%

Outsourcing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for AWS X-Ray?

While I have not compared it with GCP or Azure ( /products/microsoft-azure-reviews ), AWS generally offers cost-effective services. Some services, like Athena ( /products/odyssey-software-athena-eo...

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What needs improvement with AWS X-Ray?

See all answers

What is your primary use case for AWS X-Ray?

I have been using AWS X-Ray for creating insights to our applications we have developed. It is used to correlate different services in AWS when a transaction happens, allowing us to see the flow of...

See all answers

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

See all answers

What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

See all answers

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Compared 6% of the time

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Compared 17% of the time

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Compared 14% of the time

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Compared 12% of the time

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Compared 10% of the time

IDERA Precise vs OpenText Business Process Monitoring

Compared 8% of the time

More OpenText Business Process Monitoring Competitors

Product Reports

Buyer's Guide

AWS X-Ray

May 2026

Download AWS X-Ray product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Also Known As

No data available

Micro Focus Business Process Monitor, HPE Business Process Monitor

Overview

AWS X-Ray offers comprehensive visibility into service flow, aiding in error tracking and regulatory compliance. It enhances performance tuning and real-time tracing, allowing users to effectively analyze, debug, and monitor microservices environments.

AWS X-Ray is leveraged to correlate data effortlessly and analyze logs, providing insightful service flow visibility. It aids in debugging and meeting compliance standards. Users rely on it for identifying bottlenecks, real-time issue tracing, and monitoring latency and endpoints via performance dashboards. While integration is smooth, enhancements in navigation and broader AWS service support are needed. Improving log filtering, KPI visualization, and integration with external APIs would benefit deployments. Costs and configuration complexities also present areas for improvement.

What are the key features of AWS X-Ray?

Error Tracking: Correlating data automatically for streamlined error identification.
Service Flow Visibility: Comprehensive insights into service interactions and performance.
Performance Tuning: Identifying bottlenecks and optimizing application performance.
Real-Time Tracing: Effective tracing of requests and issues in real-time.
Latency Checks: Monitoring latency across services to ensure prompt response times.

What benefits should users look for in AWS X-Ray?

Efficient Debugging: Streamlined debugging leading to faster issue resolution.
Compliance Support: Assistance in achieving regulatory and security compliance standards.
Insightful Metrics: Access to trace metrics for detailed analysis and decision-making.
Performance Monitoring: Comprehensive monitoring capabilities for system performance.
Cost Management: Analysis of costs associated with tracing and monitoring.

Organizations in microservices environments use AWS X-Ray to gain insight into system behavior by tracing HTTP requests, monitoring performance, and identifying vulnerabilities. It is integrated with other AWS tools to enhance performance monitoring and code execution analysis, ensuring efficient detection of errors and improvement opportunities.

Amazon Web Services (AWS)

OpenText Business Process Monitoring provides advanced capabilities in anomaly detection, proactive analysis, and alerts, enhancing monitoring proficiency with an easy-to-use interface supporting multiple application protocols.

Supporting organizations in identifying potential issues, OpenText Business Process Monitoring delivers compelling functionality for monitoring applications through synthetic monitoring across geographies. Its strategic utility extends to asset management in large ERP systems, focusing on complex transactions, real user experience modeling, and change management. Easy implementation is bolstered by advantageous licensing deals and limited development time, helping business analysts create applications swiftly. Stability and scalability add significant value, although improvement is needed in support response times post-HP acquisition, protocol support challenges, and documentation clarity. Concerns revolve around real-time analytics, tool integration, and enhanced monitoring configurations.

What are key features?

Anomaly Detection: Identifies irregularities to prevent issues before they impact performance.
Proactive Analysis: Assesses potential risks for preemptive action.
Automatic Alerts: Provides instant notifications on critical developments.
Synthetic Monitoring: Enables proactive alerts and performance assessment from multiple geographies.
Multiple Protocol Monitoring: Offers versatility in overseeing diverse application ecosystems.

What benefits should be expected in reviews?

Quick ROI: Fast returns on investment through robust monitoring features.
Easy Interface: User-friendly design reducing complexity in navigation.
Enhanced Scalability: Adaptable monitoring capabilities supporting expanding infrastructures.
Minimal Development Time: Rapid application creation with familiar scripting tools.
Advantageous Licensing: Cost-effective options leveraging existing tools and technologies.

Organizations leverage OpenText Business Process Monitoring to maintain the performance of both public and internal applications, predicting and preparing for maintenance needs. It serves critical roles in strategic change, complex transaction monitoring, and ERP workflow development across various industries, ensuring consistency and effective management of change.

OpenText

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Buyer's Guide

AWS X-Ray vs. OpenText Business Process Monitoring

April 2026

Free Report: AWS X-Ray vs. OpenText Business Process Monitoring

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