No more typing reviews! Try our Samantha, our new voice AI agent.

Avantra vs Splunk On-Call comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avantra
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
5
Ranking in other categories
Application Performance Monitoring (APM) and Observability (52nd), SAP Service Providers (14th), Server Monitoring (28th), IT Infrastructure Monitoring (53rd)
Splunk On-Call
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (11th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Avantra is designed for SAP Service Providers and holds a mindshare of 3.0%, up 3.0% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 3.3% mindshare, down 4.6% since last year.
SAP Service Providers Mindshare Distribution
ProductMindshare (%)
Avantra3.0%
Accenture SAP Services11.1%
Deloitte SAP Services9.6%
Other76.3%
SAP Service Providers
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk On-Call3.3%
PagerDuty Operations Cloud9.7%
Opsgenie6.8%
Other80.2%
IT Alerting and Incident Management
 

Featured Reviews

Mani Velayudhan - PeerSpot reviewer
Manager, SAP Basis at The Scotts Miracle-Gro Company
Can be fine-tuned as required, provides real-time data but lacks sufficient machine learning capability
In terms of machine learning, there are a few areas that can be improved including short terms in the SAP system. Currently, it requires a team member to manually read the short term and then assign it to a team rather than having it assigned automatically. A downside of Avantra is that it comes with predefined values. Another issue is that identical recurring problems create duplicate tickets rather than showing them as repeats. They also need to do some kernel updates which I believe they're working on but I haven't seen it yet; I'm hoping the solution will be completely automated. I would like to see more on the machine-learning front and to have some third-party tools.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can customize alerts based on need."
"It's just very user-friendly, and it's very easy to monitor the servers using Avantra."
"I definitely recommend this solution, it provides good value for money."
"It's very easy to manage and use."
"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."
"Deployment was amazingly short and simple; I do not think I have seen any SAP-related product installs ready to work so fast, and out-of-box it included most of the functions and settings that we needed."
"It prevented two major failures in our SAP production systems."
"We are very satisfied with the tool."
"My VP of Operations is ecstatic about the VictorOps product."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
 

Cons

"A downside of Avantra is that it comes with predefined values."
"I think they can improve their UI, while very intuitive, I would like to see graphic updates."
"The dashboard needs to improve."
"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."
"The machine-learning is lacking and should be improved."
"The dashboard needs to improve; it's not so clear right now and we need it to be more usable so we can have all of our reports in one easy-to-access place."
"There could be improvements with communicating an incident or alert."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"The solution can be improved by including a wider list of permissions."
"Should have more YouTube webinars."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
 

Pricing and Cost Advice

Information not available
"The price of the solution could be less expensive."
report
Use our free recommendation engine to learn which SAP Service Providers solutions are best for your needs.
900,125 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
7%
Construction Company
12%
Performing Arts
10%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games