Avantra and ServiceNow IT Operations Management compete in IT management, with Avantra leading in automation and cost efficiency, while ServiceNow is recognized for integration capabilities and a comprehensive feature set.
Features: Avantra offers advanced automation for SAP systems, focuses on efficiency, and aims at cost reduction. ServiceNow, however, provides integration capabilities, a wide range of IT management tools, and scalability.
Room for Improvement: Avantra could enhance integration options, expand feature sets beyond SAP, and offer more extensive scalability. ServiceNow could improve deployment simplicity, streamline some complex processes, and focus more on cost efficiency.
Ease of Deployment and Customer Service: Avantra offers straightforward deployment with responsive customer support tailored for SAP systems. ServiceNow presents a more complex deployment process with extensive support and documentation to aid implementation.
Pricing and ROI: Avantra is acknowledged for lower setup costs and quicker ROI due to efficient process automation. ServiceNow, despite higher initial costs, is valued for delivering significant long-term ROI via extensive capabilities and enterprise integration.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| Avantra | 0.3% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
Avantra is a highly-regarded next-generation AI operations platform for SAP automation operation processes. Avantra enables enterprise organizations to become self-healing organizations, fully able to process their complex operating systems more efficiently and productively. With Avantra, SAP clients will improve performance and compliance, redirect critical resources to enhance digital transformation, and reduce operational costs, thereby improving the overall business experience.
Avantra offers robust integrated operations for on-premises, cloud, hybrid, and SaaS options for both Build and Run operations. Avantra is a recognized, trusted solution that is used worldwide for both enterprise organizations and managed service providers (MSPs). Users can expect to consistently benefit from Avantra’s valuable intuitive processes and unrivaled intelligence to ensure their organization is able to maintain its landscape health while significantly reducing overall operational costs.
Avantra Benefits
Avantra Features
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
