Avantra vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Avantra
Ranking in IT Infrastructure Monitoring
45th
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
Application Performance Monitoring (APM) and Observability (39th), SAP Service Providers (4th), Server Monitoring (20th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Number of Reviews
35
Ranking in other categories
Event Monitoring (2nd), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of June 2024, in the IT Infrastructure Monitoring category, the mindshare of Avantra is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.8%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
Unique Categories:
Application Performance Monitoring (APM) and Observability
0.3%
SAP Service Providers
3.3%
Event Monitoring
18.8%
Cloud Management
1.5%
 

Featured Reviews

Arunpandiyan M - PeerSpot reviewer
Oct 26, 2022
User-friendly, simple to set up and easy to configure
We are using Avantra for monitoring servers, like our source servers that are using CPU disk memory.  It's mainly a server monitoring tool. We employed it with ServiceNow. While we add the server and the rest of it, we can have the data reflected in the Avantra monitoring tool. It will generate…
FL
Mar 20, 2023
Useful integrations; helped us communicate better with teams in other time zones
I usually use two open objects that I need and if any requests come in, I request that the IT guys do it for me As my security department colleague is based in Australia, talking can be difficult because of different time zones. The way this solution has helped us is that it improved our…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very easy to manage and use."
"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."
"You can customize alerts based on need."
"It is flexible. You can tune it, more or less, as you want."
"I like the solution mostly for CMDB discovery."
"Provides everything in one solution."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"You can improve integrations of the operation with the solution."
"It helps streamline management and processes."
"I like the tool's discovery feature."
 

Cons

"The dashboard needs to improve."
"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."
"The machine-learning is lacking and should be improved."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The solution’s licensing cost could be improved."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The tool can be improved by including more detailed information to assist new users."
 

Pricing and Cost Advice

Information not available
"It has different subscription models."
"There are additional costs, you have to pay more for everything."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
15%
Financial Services Firm
13%
Real Estate/Law Firm
4%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Avantra?
The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it.
What is your experience regarding pricing and costs for Avantra?
I don't have any access to the pricing, so I can't speak to the cost.
What needs improvement with Avantra?
We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Av...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Avantra vs. ServiceNow IT Operations Management and other solutions. Updated: June 2024.
787,779 professionals have used our research since 2012.