Avantra vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Avantra and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Avantra is ranked #54, while ServiceNow is ranked #15 with an average rating of 8.1. Avantra holds a 1.2% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 100% of Avantra users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Avantra

Read 5 Avantra reviews

6,283 Views
3,142 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,291 Views
4,367 Comparison Views

95% willing to recommend

Avantra

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Avantra and ServiceNow IT Operations Management compete in IT management, with Avantra leading in automation and cost efficiency, while ServiceNow is recognized for integration capabilities and a comprehensive feature set.

Features: Avantra offers advanced automation for SAP systems, focuses on efficiency, and aims at cost reduction. ServiceNow, however, provides integration capabilities, a wide range of IT management tools, and scalability.

Room for Improvement: Avantra could enhance integration options, expand feature sets beyond SAP, and offer more extensive scalability. ServiceNow could improve deployment simplicity, streamline some complex processes, and focus more on cost efficiency.

Ease of Deployment and Customer Service: Avantra offers straightforward deployment with responsive customer support tailored for SAP systems. ServiceNow presents a more complex deployment process with extensive support and documentation to aid implementation.

Pricing and ROI: Avantra is acknowledged for lower setup costs and quicker ROI due to efficient process automation. ServiceNow, despite higher initial costs, is valued for delivering significant long-term ROI via extensive capabilities and enterprise integration.

To learn more, read our detailed Avantra vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

Avantra vs. ServiceNow IT Operations Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avantra

Ranking in IT Infrastructure Monitoring

54th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (52nd), SAP Service Providers (11th), Server Monitoring (29th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Avantra is 1.2%, up from 0.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
Avantra	1.2%
Other	97.7%

IT Infrastructure Monitoring

Featured Reviews

Mani Velayudhan

Manager, SAP Basis at The Scotts Miracle-Gro Company

Useful automation capabilities, scales well, and simple implementation

We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities. Looking ahead to future releases, I would like to see more advanced automation features. As a long-term goal, I am considering the possibility of automating SAP system upgrades. While this would not be an easy feat, advancements in technology may make it feasible in the future. Overall, a key feature I hope to see in future releases is increased automation capabilities.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It prevented two major failures in our SAP production systems."

"It's just very user-friendly, and it's very easy to monitor the servers using Avantra."

"It's very easy to manage and use."

"I definitely recommend this solution, it provides good value for money."

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."

"Deployment was amazingly short and simple; I do not think I have seen any SAP-related product installs ready to work so fast, and out-of-box it included most of the functions and settings that we needed."

"You can customize alerts based on need."

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"It is easy to use and simple to learn."

"It is very stable and reliable; there aren't bugs or glitches, it doesn't crash or freeze, and it offers good performance."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"I like the tool's discovery feature."

"I like the solution due to the fact that it's scalable."

"ServiceNow IT Operations Management is a stable product."

More ServiceNow IT Operations Management pros

Cons

"The machine-learning is lacking and should be improved."

"The dashboard needs to improve."

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."

"A downside of Avantra is that it comes with predefined values."

"The dashboard needs to improve; it's not so clear right now and we need it to be more usable so we can have all of our reports in one easy-to-access place."

"I think they can improve their UI, while very intuitive, I would like to see graphic updates."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"Service mapping is pretty limited."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"There is room for improvement in the stability of ServiceNow."

"At times, it got cumbersome from the project management perspective."

"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"There are not enough apps in the app store to expand functionality. There should be more made available."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

Information not available

"The solution offers yearly licenses and a subscription model for add-on features."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The price of ServiceNow IT Operations Management is expensive."

"The cost of ServiceNow is much higher."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"It has different subscription models."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

19%

Construction Company

12%

Manufacturing Company

10%

Comms Service Provider

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Product Reports

Buyer's Guide

Avantra

October 2026

Download Avantra product report

Buyer's Guide

ServiceNow IT Operations Management

September 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Avantra is an industry-leading platform designed to automate SAP operations for enterprises. It optimizes SAP landscapes, ensuring efficient performance management to meet the demands of large-scale environments while reducing manual tasks.

Avantra automates SAP operations, providing tools that enhance efficiency and reliability. It assists enterprises with advanced monitoring, performance optimization, and predictive analytics, crucial for managing complex SAP landscapes. By integrating seamlessly with SAP environments, it offers comprehensive insights and automations that lead to improved operational control and reduced manual intervention. Businesses benefit significantly by bridging IT operations with business objectives, thereby facilitating more effective resource allocation and decision-making processes.

What are the key features of Avantra?

Automated Health Checks: Conducts daily system analysis for consistent performance tracking.
Predictive Monitoring: Uses AI for early detection of potential SAP issues to prevent downtime.
Customizable Dashboards: Offers a clear view of system performance with customizable metrics.
Integration Capabilities: Seamlessly fits into existing workflows with robust integrations.

What benefits or ROI should users expect?

Increased Efficiency: Automation reduces the workload on IT teams, freeing up resources.
Cost Reduction: Minimizes downtime and resource wastage, leading to cost savings.
Improved Decision Making: Real-time data insights enable better strategic planning.
Enhanced Performance: Boosts system stability and enhances user satisfaction.

Avantra is particularly beneficial in industries with heavy reliance on SAP systems, such as manufacturing and finance. It helps streamline operations, providing rapid responsiveness to market changes and regulatory requirements, ensuring that businesses remain competitive and compliant in their respective fields.

Avantra

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Avantra vs. ServiceNow IT Operations Management

September 2026

Free Report: Avantra vs. ServiceNow IT Operations Management

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