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Avada Software Infrared360 vs NETSCOUT Network & Application Observability comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
74th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (34th)
NETSCOUT Network & Applicat...
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
92
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (29th), Network Troubleshooting (12th), Digital Experience Monitoring (DEM) (11th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.3% compared to the previous year. The mindshare of NETSCOUT Network & Application Observability is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
NETSCOUT Network & Application Observability0.8%
Avada Software Infrared3600.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
HT
Newwork And Collaboration Supervisor at Nafeza
Monitoring has improved bandwidth insights and application diagnosis but setup and costs still need work
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time. This needs more improvement. I believe it is expensive. They need to reduce its budget a little bit. Comparing to other solutions, it is very expensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."
"Monitoring that ties into our incident management system"
"Administration, Monitoring, and Delegation are the most valuable features of the solution."
"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."
"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."
"It has role-based access to queues, giving us more insights into problems."
"I highly recommend Infrared360 for an all-in-one IBM MQ tool."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It has versatility to correlate different traffic types and performance management statistics."
"The solution's technical support team consists of good engineers and technicians."
"The ability to troubleshoot customers' connectivity has been very beneficial."
"Visual TruView helped our network team respond to potential issues before they became larger ones."
"The system's ability to prevent downtime represents a significant return on investment, but I do not have specific numerical data."
"When we have mobile operators who are signal partners, where one is the roaming host and another is the roamer, we are able to see their traffic. Their packets are able to detect if any faults to develop, and at what point they fail."
"The ability of the dashboards is useful for discover, mapping and understanding of application behaviour."
"When we can get the data into the tool, we absolutely see a decrease in mean time to know and mean time to repair, and similarly for overall troubleshooting time."
 

Cons

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We definitely need a better overview in terms of a dashboard giving us insights."
"We have faced delays in data retrieval and the lack of support due to the product being out of service."
"The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase."
"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM. I don't like when devices go end-of-life on us so quickly. If we can get more of an advanced notice of when an end-of-life is brought up, because our certification process within the organization takes a while."
"The solution could do more for security. It should offer more security-related features."
"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."
"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."
"Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade."
"NETSCOUT nGeniusPULSE is not integrated with SolarWinds. They work in different ways."
 

Pricing and Cost Advice

"Start small, then increase licensing later as per your demand."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"The scalability becomes very expensive quickly."
"It was pretty modest because you could get it in different ways. I think the six licenses, at that time, were about $1,000 each. But then again, I work for a school and educators tend to get discounts on things. So maybe it cost us about five or six hundred a copy."
"The license becomes cost prohibitive very quickly."
"We have a premium customized contract for the solution."
"The price is only for acquisition; it's not a licence."
"If you are able and you are willing to use everything that Netscout provides to you, it's probably a relatively fair price. The problem is that it's such a large and such a complex tool that I'm not sure that many companies would be able to use it entirely, the way it's expected to be used."
"It is very expensive, but it's well worth the money."
"I rate the price of NETSCOUT nGeniusONE a four out of five."
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Top Industries

By visitors reading reviews
Construction Company
15%
Financial Services Firm
13%
Comms Service Provider
10%
Outsourcing Company
6%
Outsourcing Company
11%
Financial Services Firm
10%
Construction Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise13
Large Enterprise59
 

Questions from the Community

Ask a question
Earn 20 points
Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
What needs improvement with NETSCOUT nGeniusONE?
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like ...
 

Also Known As

Infrared360
NETSCOUT nGenius, NETSCOUT nGeniusONE, NETSCOUT nGeniusPULSE, NETSCOUT vSTREAM, NETSCOUT InfiniStreamNG, TruView
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Cerner Corporation
Find out what your peers are saying about Avada Software Infrared360 vs. NETSCOUT Network & Application Observability and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.