Avada Software Infrared360 vs Catchpoint comparison

Avada Software Infrared360

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Executive SummaryUpdated on Jul 24, 2024

Catchpoint and Avada Software Infrared360 are both powerful monitoring solutions preferred by tech buyers. Avada Software Infrared360 appears to have the upper hand thanks to its comprehensive functionalities, convincing users of its value despite higher costs.

Features: Users benefit greatly from Catchpoint's extensive monitoring capabilities, flexible alerting options, and real-time analytics. Avada Software Infrared360 is noted for its comprehensive monitoring, seamless integrations, and advanced automation which are particularly valuable for complex environments.

Room for Improvement: Catchpoint users indicate a need for better documentation, enhanced customization options, and refined processes for advanced features. Avada Software Infrared360 users suggest improving scalability, user training resources, and better user interface design.

Ease of Deployment and Customer Service: Catchpoint is praised for its straightforward deployment process and responsive customer service. Avada Software Infrared360 offers flexible deployment but has mixed reviews regarding ease, with some users finding it complex, though its customer service is well-regarded.

Pricing and ROI: Catchpoint's setup costs and ROI are generally considered appropriate with some calls for more cost-effectiveness. Avada Software Infrared360, while more expensive, is viewed as delivering excellent ROI due to its robust features, justifying the higher investment according to user reviews.

To learn more, read our detailed Avada Software Infrared360 vs. Catchpoint Report (Updated: June 2026).

Avada Software Infrared360 vs. Catchpoint

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

17th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (21st), Cloud Monitoring Software (14th), Digital Experience Monitoring (DEM) (6th)

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. The mindshare of Catchpoint is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Catchpoint	0.9%
Avada Software Infrared360	0.5%
Other	98.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

Role-based access to queues, giving us more insights into problems

* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

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Chethan Premsingh

Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees

Proactive monitoring has reduced downtime and now identifies traffic issues before customers notice

I think Catchpoint can be improved because it is competitively a little costlier. I understand that Catchpoint provides the best solution, but comparatively, if I compare it with Uptrends, New Relic, DataDog, and ThousandEyes, Catchpoint does multiple things, but it comes with a cost. That is one of the areas you can leverage use cases based on customer requirements and come up with a better pricing model. The existing ones are good, but for our use case from Zoom, we were just looking for our endpoints to be monitored every minute, and that cost us a lot compared to the existing tool that we were using. That area is something to look for improvement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."

"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."

"It has role-based access to queues, giving us more insights into problems."

"I highly recommend Infrared360 for an all-in-one IBM MQ tool."

"Administration, Monitoring, and Delegation are the most valuable features of the solution."

"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."

More Avada Software Infrared360 pros

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"My advice to others who want to start using Catchpoint is that it's more useful for eCommerce businesses, and if you want to use it, it's a very, very helpful tool because it captures data from end-to-end."

"We previously tried using Dynatrace, but it was really expensive for us, and when we discovered Catchpoint, we fell in love with it."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"Catchpoint has impacted my organization positively by speeding up the process in detecting issues much earlier, even before the business reaches out."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"After using Catchpoint, we were close to 90 percent, where out of ten incidents, just one incident came from a customer, and the remaining were detected by internal sources, especially with Catchpoint."

More Catchpoint pros

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"We definitely need a better overview in terms of a dashboard giving us insights."

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"For some larger workflows, I think the product could improve in a few areas."

"I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"Currently, Catchpoint is migrating to a new user interface. My colleagues and I feel that the old user version was better, it was more user-friendly."

"I would love to have RAM monitoring available in Catchpoint, which would be a nice feature for both synthetic and real user monitoring, and it would be an amazing tool that I would love to have, complementing each other."

"The old user version was better, it was more user-friendly."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

More Catchpoint cons

Pricing and Cost Advice

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"Start small, then increase licensing later as per your demand."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"In terms of licensing fees, I believe they were slightly higher."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The solution's pricing is comparable to the last tool we were using."

"The solution's pricing varies based on services and licensing models."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Construction Company

15%

Printing Company

Marketing Services Firm

Financial Services Firm

19%

Construction Company

10%

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	21

Questions from the Community

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What is your experience regarding pricing and costs for Catchpoint?

My experience with pricing, setup costs, and licensing is that you just need to buy the licenses, and the team sends you the license keys, which is pretty easy. I am not sure about cost-effectivene...

See all answers

What needs improvement with Catchpoint?

I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.

See all answers

What is your primary use case for Catchpoint?

My main use case for Catchpoint is to check website availability in different regions so that we can be aware of any downtimes. A specific example of how I have used Catchpoint to check website ava...

See all answers

Comparisons

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Compared 7% of the time

IBM MQ vs Avada Software Infrared360

Compared 6% of the time

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Compared 8% of the time

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Compared 8% of the time

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Compared 6% of the time

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Compared 5% of the time

SolarWinds Pingdom vs Catchpoint

Compared 4% of the time

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Product Reports

Avada Software Infrared360

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Also Known As

Infrared360

No data available

Overview

Avada Software Infrared360 is a comprehensive monitoring solution designed for businesses to effectively manage their enterprise middleware environments, providing robust support for operational processes.

Avada Software Infrared360 acts as a powerful middleware management tool, offering real-time monitoring and detailed insights into system operations. Designed for seamless integration, it ensures users can troubleshoot and optimize their infrastructure efficiently. With its flexible architecture, users gain centralized control over their middleware systems, making it an invaluable asset for maintaining operational continuity.

What features make Avada Software Infrared360 valuable?

Real-Time Monitoring: Enables live tracking of middleware environments to quickly identify issues.
Centralized Management: Offers a unified platform to oversee all deployments, reducing complexity.
Customizable Dashboards: Allows personalization for enhanced visibility tailored to user needs.
Historical Analytics: Provides data analysis over time to improve system performance and planning.

Which benefits or ROI can users expect from Avada Software Infrared360?

Improved Efficiency: Streamlines operations through centralized and real-time management.
Enhanced Performance: Optimizes system functionality and reduces downtime with immediate issue resolution.
Cost Reduction: Decreases expenses related to managing middleware systems by improving resource allocation.
Scalability: Supports growth by accommodating expanding middleware requirements without significant re-investment.

Avada Software Infrared360 is particularly effective in industries where large-scale middleware management is crucial, such as finance and telecommunications. These sectors benefit from its robust monitoring capabilities and real-time insights, enabling them to maintain high levels of service and operational efficiency.

Avada Software

Catchpoint is a robust monitoring solution offering synthetic and real user monitoring, network performance analysis, and root cause identification. It enhances response times, reduces downtime, and improves user experience through advanced features and support.

Catchpoint provides comprehensive monitoring capabilities that ensure application availability and improve user experience. By delivering synthetic and real user monitoring, API tracking, and cloud network performance insights, it enables companies to diagnose issues, maintain service reliability, and anticipate problems. Organizations can effectively simulate user actions, monitor endpoints, and obtain actionable insights for diverse applications and websites, supporting seamless digital transactions.

What are the key features of Catchpoint?

Synthetic and Real User Monitoring: Offers comprehensive insights into performance and user interactions.
Root Cause Analysis: Identifies issues quickly to minimize downtime and improve service reliability.
Customizable Dashboards: Provides tailored views for performance metrics and test results.
Alert Notifications: Keeps teams informed of potential issues with timely alerts.
Network Performance Monitoring: Tracks cloud and local network performance for optimal operation.

What benefits and ROI should users expect?

Cost Savings: Optimizes performance to reduce operational costs and enhance ROI.
Improved SLA Management: Helps maintain service level agreements with reduced false alerts.
Enhanced User Experience: Delivers consistent and responsive applications to users.
Operational Efficiency: Automates processes for minimizing manual intervention.

Catchpoint is implemented across industries for proactive performance monitoring, ensuring digital platform reliability and superior user experience. Its tools enable companies to track application availability and network performance, utilizing global coverage to deliver crucial insights for decision-making processes.

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

Information Not Available

Avada Software Infrared360 vs. Catchpoint