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Automation Anywhere vs Broadcom Service Virtualization comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
641
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Broadcom Service Virtualiza...
Average Rating
8.2
Number of Reviews
97
Ranking in other categories
Service Virtualization (1st)
 

Mindshare comparison

Automation Anywhere and Broadcom Service Virtualization aren’t in the same category and serve different purposes. Automation Anywhere is designed for Robotic Process Automation (RPA) and holds a mindshare of 5.5%, down 10.0% compared to last year.
Broadcom Service Virtualization, on the other hand, focuses on Service Virtualization, holds 26.7% mindshare, down 33.3% since last year.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere5.5%
UiPath Platform10.2%
Microsoft Power Automate6.7%
Other77.6%
Robotic Process Automation (RPA)
Service Virtualization Mindshare Distribution
ProductMindshare (%)
Broadcom Service Virtualization26.7%
Parasoft Virtualize25.7%
OpenText Service Virtualization15.9%
Other31.700000000000003%
Service Virtualization
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
DM
Senior Project Manager at Infosys
Can be used for the virtualization of TCP/IP protocols for third-party terminal insurance
We use it for the virtualization of third-party APIs for performance testing. Our second use case is related to the virtualization of TCP/IP protocols for third-party terminal insurance, which is used for insurance clients In the case of the virtualization of TCP/IP protocols for third-party…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Most of the features are valuable."
"Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks."
"From my perspective, the most valuable features in Automation Anywhere are the ability to connect to different systems of records."
"In one of the use cases, we used to have around 300 tickets per month which has been reduced to almost zero now."
"I think that one of the coolest features that what Automation Anywhere has come up with is AI Sense. I see an immense potential there. Using AI Sense, we can automate outside Citrix. That's going to remove the client dependency or overall automation journey, and that can give lot of optimization, cost saving, and the time to market."
"The ability to automate repetetive tasks and processing that should not require human intervention."
"It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data."
"Business users utilize Bot Insight dashboards to get analysis."
"Yes, I have used similar solutions from two other vendors but love the UI, and ease of use of CA Service Virtualization."
"We have saved a lot of money and testing time by using CA SV."
"Clients were able to save $700k and three million GBP in the first year of using the solution."
"CA technical support and DevTest community people love to respond and come up with a number of suggestions, which is really appreciated."
"We are able to quickly scale our requests. We have tested across thousands of requests. We have had no problems so far."
"This helps my team in virtualizing responses so we are not dependent on the systems when they are down."
"Thus it saves a lot of my time and if I am using any third-party services, then it saves me money as well."
"Service Virtualization provides a different world of opportunities in SOA testing, which helps us to provide a better SOA solution to clients."
 

Cons

"They will need much more support, because it is a new thing and it’ll never fail because of productive partners. It will fail if people on the “gemba” don’t adopt it."
"We face issues when we need to increase volumes. Currently, it is failing for some reason, and we don't know the reason. It fails or stops, then we need to see what is going on. We have to fix that, then our developers need to rerun it. These are mostly practical challenges for our team who uses it on daily basis."
"There is room for improvement in terms of costs and procurement considerations."
"The regional distribution in Turkey can be improved."
"With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale."
"Moving away from client-server architecture to web-based deployment compromised developer experience of app reliability offered by 11.3.X flavors. Desktop app experience >>> Web experience, developers are not pleased."
"The main request I have for Automation Anywhere is to focus more on technical demonstrations."
"The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that."
"Parsers, look and feel need improvement."
"The solution required a lot of CPU memory, but using enough PC OZU fixed the problems."
"Further integration into non-CA test suites will be beneficial."
"I would really like more relevant online documentation."
"There were problems where it doesn't support the technology. We have to write custom functions ourselves."
"In terms of stability, I have to restart it every day. We set it on job and we just restart it every day."
"It is difficult and requires a lot of manual effort to debug/troubleshoot any virtual service."
"We have had issues when they moved it to a newer platform of a base platform a couple of releases back."
 

Pricing and Cost Advice

"If you are looking into Automation Anywhere, get the Community Edition and play with it."
"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."
"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."
"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."
"The major reason that we selected Automation Anywhere was the licensing model."
"Yearly, our licensing costs are about $90,000 to $100,000. There will be additional licensing costs when we add more Bot Runners to our infrastructure."
"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."
"The cost of this solution is a little bit high, but it is worth the price."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
"There are additional fees for advanced-level technical support."
"I don't have the exact dollar amount, but we have spent close to $1,000,000 for a three-year agreement, for an enterprise level."
"There is a yearly licensing cost, and I would give it a four out of five."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
12%
Manufacturing Company
11%
Computer Software Company
7%
Financial Services Firm
19%
Construction Company
15%
Marketing Services Firm
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise8
Large Enterprise98
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
ITKO LISA, CA LISA, CA Service Virtualization
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Union Bank, Swisscom, Autotrader, KPN, ING Bank, Best Buy, American Family Insurance, TESCO, Telefonica, Molina Healthcare, California DMV, Aktia, City Index, Con-way, DirecTV, GRU Airport, Liquidnet, NAB, Nordstrom, T-Mobile, TIM Brasil, 
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: June 2026.
900,838 professionals have used our research since 2012.