We performed a comparison between Automation Anywhere (AA) and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but when we have, we have received a good response."
"I utilize all the commands provided by Automation Anywhere, such as all the recorders. I use these commands to develop my processes and bots."
"Using this solution has freed internal operations employees to do more "human value-add" work by removing mundane manual tasks."
"We have been able to reduce the amount of repetitive tasks completed by operations, allowing individuals to move onto tasks which cannot yet be automated."
"The core RPA service that it provides and the stability that it has in maintaining that as a cloud service solution is a key enabler for us. Its stability is good, and the low-code/no-code setup that it has is very user-efficient."
"It has streamlined many manual processes, eliminating errors and inefficiencies. It has also allowed us to introduce metrics, so we can generate operational reports and improve our overall business."
"It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing."
"We have seen AA bringing immense value to the clients once operational. Bot deployment is easy and controlling Access is easy with RBAC With Recent additions. User groups and user management is on par with tools like Blue Prism & UiPath."
"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great."
"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."
"Using the tool actually ends up teaching you about making workflows more efficient."
"It is a scalable solution."
"They are leaders in the same industry."
"The workflow system is very intuitive."
"It is really flexible in what it can do."
"It was very smooth and very seamless to create automations."
"The error handling command on this solution still needs improvement, especially when compared to other platforms that are doing very well."
"If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas."
"Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it."
"Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part."
"I would like to have the ability to schedule bots by whichever one is available."
"Extracting customer addresses from Google that are not in a standard URL format is a challenge for Automation Anywhere."
"We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere."
"When I change the name of a variable in the Variable Manager, I would really like it to change in the code."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"Pega Robotic Process Automation scalability is too low."
"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"The OCR capabilities of the solution could be improved."
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Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 483 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Automation Anywhere (AA) is rated 8.4, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Automation Anywhere (AA) is most compared with UiPath, Microsoft Power Automate, Blue Prism, IBM Robotic Process Automation (RPA) and AutomationEdge, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Microsoft Power Automate, Pega CRM and Salesforce Sales Cloud. See our Automation Anywhere (AA) vs. Pega Robotic Process Automation report.
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