Automation Anywhere (AA) vs Pega Robotic Process Automation comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Automation Anywhere (AA) and Pega Robotic Process Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Automation Anywhere (AA) vs. Pega Robotic Process Automation Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but when we have, we have received a good response.""I utilize all the commands provided by Automation Anywhere, such as all the recorders. I use these commands to develop my processes and bots.""Using this solution has freed internal operations employees to do more "human value-add" work by removing mundane manual tasks.""We have been able to reduce the amount of repetitive tasks completed by operations, allowing individuals to move onto tasks which cannot yet be automated.""The core RPA service that it provides and the stability that it has in maintaining that as a cloud service solution is a key enabler for us. Its stability is good, and the low-code/no-code setup that it has is very user-efficient.""It has streamlined many manual processes, eliminating errors and inefficiencies. It has also allowed us to introduce metrics, so we can generate operational reports and improve our overall business.""It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing.""We have seen AA bringing immense value to the clients once operational. Bot deployment is easy and controlling Access is easy with RBAC With Recent additions. User groups and user management is on par with tools like Blue Prism & UiPath."

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"Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great.""The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful.""Using the tool actually ends up teaching you about making workflows more efficient.""It is a scalable solution.""They are leaders in the same industry.""The workflow system is very intuitive.""It is really flexible in what it can do.""It was very smooth and very seamless to create automations."

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Cons
"The error handling command on this solution still needs improvement, especially when compared to other platforms that are doing very well.""If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas.""Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it.""Some of the machine learning (ML) components are still in development. They deployed many of them, but they are doing some improvements on the machine learning part.""I would like to have the ability to schedule bots by whichever one is available.""Extracting customer addresses from Google that are not in a standard URL format is a challenge for Automation Anywhere.""We have been looking at processes which can easily transition into a large scale environment, where you can have cloud or hybrid model. However, being a bank, some of our processes are critical and we would like to hold those on-premise. This limits us with our usage of Automation Anywhere.""When I change the name of a variable in the Variable Manager, I would really like it to change in the code."

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"It is still a niche skill and resources are scarce in the market unless big IT companies are involved.""I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements.""The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things.""Pega Robotic Process Automation scalability is too low.""In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX.""There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate.""The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.""The OCR capabilities of the solution could be improved."

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Pricing and Cost Advice
  • "Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."
  • "Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."
  • "Automation Anywhere is costlier than the general competition. That is aligned with the share of the market it has."
  • "They're very flexible around pricing and licensing."
  • "They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."
  • "We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases."
  • "If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."
  • "It's cheaper than other similar solutions."
  • More Automation Anywhere (AA) Pricing and Cost Advice →

  • "​I was not involved in licensing and pricing, but it is worth the cost​."
  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • "In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
  • "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
  • "I would rate the product's pricing a nine out of ten."
  • "The licensing cost is too high."
  • More Pega Robotic Process Automation Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team that… more »
    Top Answer:From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applications… more »
    Top Answer:It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
    Top Answer: The solution's automation handling capability has positively impacted the overall automation process in my experience.
    Top Answer:I would rate the pricing a six out of ten, with ten being expensive.
    Top Answer:It's a good tool, but I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements. While it's technically sound, it could be… more »
    Ranking
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    28,210
    Comparisons
    16,108
    Reviews
    69
    Average Words per Review
    860
    Rating
    8.1
    Views
    3,623
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    2,700
    Reviews
    12
    Average Words per Review
    609
    Rating
    7.5
    Comparisons
    Also Known As
    Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
    Pega RPA, OpenSpan
    Learn More
    Pega
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    Overview

    Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation.

    Learn more at http://www.automationanywhere.com/.

    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    Sample Customers
    Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
    eBay Enterprise, M&I Bank
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm22%
    Manufacturing Company11%
    Pharma/Biotech Company6%
    VISITORS READING REVIEWS
    Financial Services Firm14%
    Computer Software Company13%
    Manufacturing Company10%
    Comms Service Provider6%
    REVIEWERS
    Computer Software Company45%
    Financial Services Firm27%
    Comms Service Provider9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Financial Services Firm26%
    Computer Software Company13%
    Manufacturing Company9%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    REVIEWERS
    Small Business13%
    Midsize Enterprise17%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise9%
    Large Enterprise77%
    Buyer's Guide
    Automation Anywhere (AA) vs. Pega Robotic Process Automation
    March 2024
    Find out what your peers are saying about Automation Anywhere (AA) vs. Pega Robotic Process Automation and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Automation Anywhere (AA) is ranked 3rd in Robotic Process Automation (RPA) with 483 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Automation Anywhere (AA) is rated 8.4, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Automation Anywhere (AA) writes "Automation Co-Pilot enables us to present details from CRM for business management on one page". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Automation Anywhere (AA) is most compared with UiPath, Microsoft Power Automate, Blue Prism, IBM Robotic Process Automation (RPA) and AutomationEdge, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Microsoft Power Automate, Pega CRM and Salesforce Sales Cloud. See our Automation Anywhere (AA) vs. Pega Robotic Process Automation report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.