Automate vs IBM Tivoli NetCool OMNIbus comparison

The compared Fortra and IBM solutions aren't in the same category. Fortra is ranked #5 in RPA , with an average rating of 8.9, and holds a 1.8% mindshare in the category. IBM is ranked #5 in EM , with an average rating of 8.0, and holds a 10.0% mindshare. Additionally, 96% of Fortra users are willing to recommend the solution, compared to 80% of IBM users who would recommend it.

Automate

Read 28 Automate reviews

2,317 Views
1,506 Comparison Views

96% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 15 IBM Tivoli NetCool OMNIbus reviews

1,551 Views
1,070 Comparison Views

80% willing to recommend

Automate

IBM Tivoli NetCool OMNIbus

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Executive Summary

We performed a comparison between Automate and IBM Tivoli NetCool OMNIbus based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: June 2025).

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

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Helped 862,289 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (5th)

IBM Tivoli NetCool OMNIbus

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Mindshare comparison

Automate and IBM Tivoli NetCool OMNIbus aren’t in the same category and serve different purposes. Automate is designed for Robotic Process Automation (RPA) and holds a mindshare of 1.8%, up 1.0% compared to last year.
IBM Tivoli NetCool OMNIbus, on the other hand, focuses on Event Monitoring, holds 10.0% mindshare, up 8.3% since last year.

Robotic Process Automation (RPA)

Event Monitoring

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

Read full review

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Aids in network performance monitoring and management

I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management. The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Web scraping is quite good since it offers a lot of possibilities."

"The product effectively handles all the tasks we require."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"The licensing of the product is very good. You only need to license it once and then you have it forever."

"It gives us a central place to schedule tasks and run them distributed."

"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

More Automate pros

"The most valuable feature is the event management capability."

"The monitoring is the solution's most valuable feature."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."

"It is an easy-to-use solution."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

More IBM Tivoli NetCool OMNIbus pros

Cons

"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."

"The documentation for errors needs improvement as many of the error messages we receive are very vague."

"It's possible that they could use a stronger community for seeking guidance and help."

"There is a lack of good development for artificial intelligence, such as machine learning."

"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."

"The OCR for Hebrew text needs to be improved."

"I currently have three bugs open with them that I don't know if they are addressed in the new release."

"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."

More Automate cons

"The cost of the product is quite high. They should work to adjust their pricing models."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"Its technical support team takes longer to reply."

"The web portal and typical event controls are a little outdated."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"It comes with a package that costs approximately $20,000 USD per year."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"Compared to other products, the pricing model for this solution is much more convenient, flexible, and adaptable to the Portuguese reality."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

More Automate pricing and cost advice

"It is a costly solution."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Educational Organization

Financial Services Firm

26%

Computer Software Company

16%

Energy/Utilities Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

The main purpose is for automation. That has been the purpose why I have been using it so far.

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within our budget.

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

If the various HW elements are from the same vendor, a monitoring solution provided by that vendor or its partners will potentially result in lower licensing and operational costs. Moreover, for ve...

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

IBM is working on converting NetCool to NetCool Operations Insight, which runs on Watson AI. There were areas needing improvement in terms of AI, however, they have migrated the entire NetCool suit...

See all answers

What is your primary use case for IBM Tivoli NetCool OMNIbus?

OMNIbus is used for alert processing and deduplication of alarms. It is used for performing certain actions on any alarm processed through NetCool. It serves as a core component for action triggers...

See all answers

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Product Reports

Buyer's Guide

Automate

July 2025

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Buyer's Guide

IBM Tivoli NetCool OMNIbus

July 2025

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

HelpSystems Automate, Automate

Tivoli NetCool OMNIbus

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

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