

Atera and Qualys Patch Management are leaders in the IT management software sector. Atera gains an edge with its remote management and cost-effective pricing model, whereas Qualys excels in detailed vulnerability management.
Features: Atera provides robust remote management tools, including efficient task automation and alert systems, increasing revenue and operational efficiency. Additionally, it supports unlimited endpoints per technician at a fixed cost, appealing to MSPs. Qualys focuses on risk-based vulnerability management, utilizing comprehensive data to prioritize patching tasks. It offers robust asset visibility, integrates with vulnerability findings, and manages numerous devices efficiently.
Room for Improvement: Atera could enhance customization, reporting capabilities, and mobile device management. Users also seek better integration with mobile devices and a refined chat support system. Qualys needs improved integration capabilities and reporting features, along with expanded application support. Users have noted issues with agent communication reliability and the need for a streamlined patch deployment process.
Ease of Deployment and Customer Service: Atera is deployed on public and on-premises platforms with easy setup and quick support response. It offers comprehensive customer service, including live chat and technical support. Qualys deploys across hybrid cloud environments, catering to extensive enterprise needs. Its customer service is responsive but varies in engagement depending on query complexity. Atera benefits from community-driven development, while Qualys provides detailed deployment guidance.
Pricing and ROI: Atera's fixed per-technician rate and unlimited endpoint policy appeal to businesses, avoiding costs associated with per-device pricing. Users report high ROI due to feature comprehensiveness and manageable costs. Qualys Patch Management, though robust in functionality, can appear expensive, particularly with additional modules. It remains cost-effective for vulnerability management but poses scalability challenges in smaller environments.
With Qualys, we can save around 70 percent of time and between 30 to 40 percent of money.
We have a 50 percent return on investment due to reduced operational complexity and increased efficiency in patching and detection.
In the past, it took us seven to ten days to close critical patches, but now we manage to address them within forty-eight hours, while high-priority SLAs can often be resolved within seven days.
The support team is experienced and responsive.
The support team is responsive and provides detailed information.
Whenever we raise a request and mention the priority of the ticket, they respond immediately via email or call.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
Qualys Patch Management is a globally scalable product, easily handling increasing workloads and users.
If a client has purchased licensing for ten thousand assets and exceeds that, Qualys continues to scan those additional assets, which ensures the client's coverage.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is impeccable.
Overall, it is reliable.
Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive.
There is a limitation where Qualys may not always offer solutions for remediation, particularly for end-of-life or end-of-service applications.
It would be better if Qualys Patch Management identifies whether the process has failed at the first instance and provides a retry button or retry mechanism, allowing retries for failed patches.
For critical options, they could make them red, green for medium, and blue for less significant options.
We get many more features at the same price as other solutions such as Microsoft SCCM.
However, it can be a bit expensive sometimes, and I think clients can be shocked when they see the price.
The pricing is reasonable and less expensive than the previous tool.
Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint.
We can run commands such as PowerShell, batch scripts, and implement automation.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
We have been able to apply workarounds for zero-day vulnerabilities efficiently.
It provides insight into the organization's security posture and keeps databases updated with new CVEs.
| Product | Mindshare (%) |
|---|---|
| Qualys Patch Management | 2.8% |
| Atera | 3.3% |
| Other | 93.9% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 33 |
Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.
Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.
What are Atera's key features?
What benefits and ROI should users consider?
Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.
Qualys Patch Management offers asset visibility, risk-based prioritization, and automation to enhance security. It integrates with VMDR for vulnerability prioritization, ensuring efficient patch deployment and reduced manual effort.
Qualys Patch Management focuses on automating patch deployment and bridging the gap between vulnerability identification and resolution. It supports Windows and Linux servers, providing real-time assessments and comprehensive reporting. The integration with VMDR prioritizes risks efficiently, promoting collaboration between IT and security teams. Organizations benefit from streamlined workflows, improved vulnerability response times, and enhanced remote management.
What are the key features of Qualys Patch Management?
What benefits can organizations expect from Qualys Patch Management?
In industries like finance and healthcare, Qualys Patch Management is pivotal for maintaining stringent security standards. It helps organizations quickly address vulnerabilities, crucial in sectors that handle sensitive data. The ability to integrate with existing systems ensures minimal disruption and maximizes resource efficiency.
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