Atera vs Pulseway comparison

Atera and Pulseway are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 10.0, while Pulseway is ranked #14 with an average rating of 8.0. Atera holds a 6.9% mindshare in RMM, compared to Pulseway’s 2.3% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

Atera

Read 15 Atera reviews

5,154 Views
1,649 Comparison Views

93% willing to recommend

Pulseway

Read 6 Pulseway reviews

2,465 Views
493 Comparison Views

100% willing to recommend

Atera

Pulseway

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Executive SummaryUpdated on Jan 2, 2025

Pulseway and Atera are competing products in the remote monitoring and management space. Pulseway leads in user satisfaction regarding pricing and support, yet Atera's comprehensive features make it a preferred choice in functionality assessments.

Features: Pulseway provides real-time monitoring, mobile management capabilities, and a user-friendly interface. Atera combines RMM, PSA, and remote access within its integrated solution, offers robust automation tools, and features comprehensive monitoring.

Room for Improvement: Pulseway could enhance its feature set diversity and integrations to match its competitors. Expanding on automation and providing more advanced analytics options would be beneficial. Meanwhile, Atera could refine its mobile app functionalities and user experiences for more intuitive navigation. Improving system response times during high demand and offering more flexible customization options are also areas worth considering.

Ease of Deployment and Customer Service: Pulseway is lauded for its straightforward setup and rapid deployment, allowing users to swiftly integrate it into their workflow. It offers responsive customer service, which is especially valued. Atera provides an easy setup process as well, coupled with a focus on detailed customer support, making it a fit for businesses requiring extended service interactions.

Pricing and ROI: Pulseway is viewed as cost-effective, with its pricing structure allowing for quick ROI thanks to its efficiency and ease of use. Atera’s pricing is on the higher side, justified by its all-in-one comprehensive feature set, which aligns with a longer-term value and ROI for businesses needing integrated solutions. While Pulseway offers an immediate cost advantage, Atera's sustained value can justify its higher initial outlay.

To learn more, read our detailed Atera vs. Pulseway Report (Updated: April 2026).

Buyer's Guide

Atera vs. Pulseway

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Network Monitoring Software

34th

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (11th), IT Infrastructure Monitoring (38th), IT Service Management (ITSM) (11th), Patch Management (11th), AIOps (18th), Agentic Automation (8th)

Pulseway

Ranking in Network Monitoring Software

48th

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (18th)

Mindshare comparison

As of May 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 6.9%, down from 9.2% compared to the previous year. The mindshare of Pulseway is 2.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Atera	6.9%
Pulseway	2.3%
Other	90.8%

Remote Monitoring and Management (RMM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"All of the features of Atera are valuable because they allow the customers to achieve their goals; it is easy to use, has good collaboration, and has zero maintenance."

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"The savings have been astronomical."

More Atera pros

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"It has made life a lot easier for the administrators."

"The setup is simple."

"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."

"So this solution allows for 24/7 support and is very handy."

"They provide a lot of features; it's good and easy software."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"It gives you remote control and has a mobile app."

More Pulseway pros

Cons

"I would like to see more mobile device management. iPad is a big one."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature."

"It will be interesting if Atera can integrate all kinds of products."

"The chat solutions need improvement because we first need to connect to the customer."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The one thing that could do with improvement is the reporting."

"Having more freedom to perform identity access management would be great."

"The solution is scalable. However, in the past, we did have some issues."

More Atera cons

"They have good technical support but it's not excellent."

"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."

"The solution does not allow you to make a script for just one customer."

"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"They have good technical support but it's not excellent."

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

More Pulseway cons

Pricing and Cost Advice

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"As an internal IT, it's gold right there. It is money in the bank."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"The solution cost approximately $200 Canadian per month."

"Atera happened to have the best pricing model."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Construction Company

Performing Arts

Construction Company

13%

Comms Service Provider

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

May 2026

Download Atera product report

Buyer's Guide

Pulseway

April 2026

Download Pulseway product report

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

Pulseway is a comprehensive IT management tool offering critical functionalities such as integrated dashboards, automation, and remote support. It supports seamless IT operations across multiple platforms, providing ease in monitoring and management.

Pulseway provides a robust platform for IT teams seeking to efficiently manage their infrastructure. With its capabilities in system monitoring, remote control, and mobile app accessibility, users can effectively oversee endpoint performance and receive timely alerts. It simplifies the management of server workflows, software deployment, and updates, catering to diverse IT environments. Its compatibility with multiple platforms ensures convenience in network monitoring, password updates, and administration access, allowing IT support to function across locations. There's room for improvement, particularly in enhancing remote session performance, graphical interface, and adding features like Remote Desktop Assistance for Mac.

What features does Pulseway offer?

Integrated Dashboard: Centralizes monitoring for better visibility.
Automatic Windows Updates: Ensures systems are up-to-date automatically.
Remote Script Execution: Facilitates task automation remotely.
Advanced Reporting: Provides detailed analysis for informed decision-making.
Mobile App: Offers 24/7 accessibility and support capabilities.

What benefits do Pulseway users experience?

Enhanced IT Efficiency: Streamlines operations and reduces manual tasks.
Cross-Platform Support: Adapts to diverse IT environments and needs.
Improved Remote Support: Facilitates responsive and effective help desk capabilities.
Scalable Management: Supports expanding IT infrastructures seamlessly.

Pulseway is utilized across industries like healthcare, finance, and education, providing essential IT support. It enables organizations to monitor critical systems, ensuring minimal downtime and optimal resource usage. Cybersecurity teams benefit from its deployment for tracking disk space, memory, CPU usage, and installed applications, enhancing overall network security and operational reliability.

Pulseway

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

Atera vs. Pulseway

April 2026

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