Atera vs Pulseway comparison

Atera and Pulseway are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 9.7, while Pulseway is ranked #14 with an average rating of 8.0. Atera holds a 7.3% mindshare in RMM, compared to Pulseway’s 3.0% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

Atera

Read 16 Atera reviews

7,069 Views
2,121 Comparison Views

93% willing to recommend

Pulseway

Read 6 Pulseway reviews

3,328 Views
699 Comparison Views

100% willing to recommend

Atera

Pulseway

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Executive SummaryUpdated on Jan 2, 2025

Pulseway and Atera are competing products in the remote monitoring and management space. Pulseway leads in user satisfaction regarding pricing and support, yet Atera's comprehensive features make it a preferred choice in functionality assessments.

Features: Pulseway provides real-time monitoring, mobile management capabilities, and a user-friendly interface. Atera combines RMM, PSA, and remote access within its integrated solution, offers robust automation tools, and features comprehensive monitoring.

Room for Improvement: Pulseway could enhance its feature set diversity and integrations to match its competitors. Expanding on automation and providing more advanced analytics options would be beneficial. Meanwhile, Atera could refine its mobile app functionalities and user experiences for more intuitive navigation. Improving system response times during high demand and offering more flexible customization options are also areas worth considering.

Ease of Deployment and Customer Service: Pulseway is lauded for its straightforward setup and rapid deployment, allowing users to swiftly integrate it into their workflow. It offers responsive customer service, which is especially valued. Atera provides an easy setup process as well, coupled with a focus on detailed customer support, making it a fit for businesses requiring extended service interactions.

Pricing and ROI: Pulseway is viewed as cost-effective, with its pricing structure allowing for quick ROI thanks to its efficiency and ease of use. Atera’s pricing is on the higher side, justified by its all-in-one comprehensive feature set, which aligns with a longer-term value and ROI for businesses needing integrated solutions. While Pulseway offers an immediate cost advantage, Atera's sustained value can justify its higher initial outlay.

To learn more, read our detailed Atera vs. Pulseway Report (Updated: August 2026).

Buyer's Guide

Atera vs. Pulseway

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Network Monitoring Software

39th

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Help Desk Software (11th), IT Infrastructure Monitoring (42nd), IT Service Management (ITSM) (10th), Patch Management (12th), AIOps (22nd), Agentic Automation (10th), Autonomous Endpoint Management (7th)

Pulseway

Ranking in Network Monitoring Software

51st

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (19th)

Mindshare comparison

As of August 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.3%, up from 7.4% compared to the previous year. The mindshare of Pulseway is 3.0%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Atera	7.3%
Pulseway	3.0%
Other	89.7%

Remote Monitoring and Management (RMM)

Featured Reviews

Ning Chane

IT Manager at Telstra

Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time

The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Just because it is low cost doesn't mean it is low quality."

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"Atera saves me money on a monthly basis because my cost is a fixed price per month per technician, and it doesn't matter how many computers I manage."

"I would say it's the number one tool for all ITMS."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera has saved our organization money; we look at Atera as an extra employee that we only pay about $300 a month, which is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

More Atera pros

"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The solution has great workflow and server modules."

"The setup is simple."

"It has made life a lot easier for the administrators."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"They provide a lot of features; it's good and easy software."

"It gives you remote control and has a mobile app."

More Pulseway pros

Cons

"I would like to see more mobile device management. iPad is a big one."

"It will be interesting if Atera can integrate all kinds of products."

"Customization could be improved."

"There is definitely room for improvement with its automation capabilities."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

More Atera cons

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."

"There are some bugs or glitches."

"They have good technical support but it's not excellent."

"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."

"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."

Pricing and Cost Advice

"As an internal IT, it's gold right there. It is money in the bank."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"The solution cost approximately $200 Canadian per month."

"The price is reasonable for what we require."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

Construction Company

Educational Organization

Manufacturing Company

Construction Company

12%

Comms Service Provider

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Large Enterprise	1

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...

See all answers

What is your primary use case for Atera?

My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...

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Product Reports

Buyer's Guide

Atera

August 2026

Download Atera product report

Buyer's Guide

Pulseway

July 2026

Download Pulseway product report

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

Pulseway is a comprehensive IT management tool offering critical functionalities such as integrated dashboards, automation, and remote support. It supports seamless IT operations across multiple platforms, providing ease in monitoring and management.

Pulseway provides a robust platform for IT teams seeking to efficiently manage their infrastructure. With its capabilities in system monitoring, remote control, and mobile app accessibility, users can effectively oversee endpoint performance and receive timely alerts. It simplifies the management of server workflows, software deployment, and updates, catering to diverse IT environments. Its compatibility with multiple platforms ensures convenience in network monitoring, password updates, and administration access, allowing IT support to function across locations. There's room for improvement, particularly in enhancing remote session performance, graphical interface, and adding features like Remote Desktop Assistance for Mac.

What features does Pulseway offer?

Integrated Dashboard: Centralizes monitoring for better visibility.
Automatic Windows Updates: Ensures systems are up-to-date automatically.
Remote Script Execution: Facilitates task automation remotely.
Advanced Reporting: Provides detailed analysis for informed decision-making.
Mobile App: Offers 24/7 accessibility and support capabilities.

What benefits do Pulseway users experience?

Enhanced IT Efficiency: Streamlines operations and reduces manual tasks.
Cross-Platform Support: Adapts to diverse IT environments and needs.
Improved Remote Support: Facilitates responsive and effective help desk capabilities.
Scalable Management: Supports expanding IT infrastructures seamlessly.

Pulseway is utilized across industries like healthcare, finance, and education, providing essential IT support. It enables organizations to monitor critical systems, ensuring minimal downtime and optimal resource usage. Cybersecurity teams benefit from its deployment for tracking disk space, memory, CPU usage, and installed applications, enhancing overall network security and operational reliability.

Pulseway

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

Atera vs. Pulseway

August 2026

Free Report: Atera vs. Pulseway

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