Atera vs Pulseway comparison

Atera and Pulseway are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 10.0, while Pulseway is ranked #12 with an average rating of 8.0. Atera holds a 7.4% mindshare in RMM, compared to Pulseway’s 1.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

Atera

Read 15 Atera reviews

2,089 Views
1,400 Comparison Views

93% willing to recommend

Pulseway

Read 6 Pulseway reviews

736 Views
236 Comparison Views

100% willing to recommend

Atera

Pulseway

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Executive SummaryUpdated on Jan 2, 2025

Pulseway and Atera are competing products in the remote monitoring and management space. Pulseway leads in user satisfaction regarding pricing and support, yet Atera's comprehensive features make it a preferred choice in functionality assessments.

Features: Pulseway provides real-time monitoring, mobile management capabilities, and a user-friendly interface. Atera combines RMM, PSA, and remote access within its integrated solution, offers robust automation tools, and features comprehensive monitoring.

Room for Improvement: Pulseway could enhance its feature set diversity and integrations to match its competitors. Expanding on automation and providing more advanced analytics options would be beneficial. Meanwhile, Atera could refine its mobile app functionalities and user experiences for more intuitive navigation. Improving system response times during high demand and offering more flexible customization options are also areas worth considering.

Ease of Deployment and Customer Service: Pulseway is lauded for its straightforward setup and rapid deployment, allowing users to swiftly integrate it into their workflow. It offers responsive customer service, which is especially valued. Atera provides an easy setup process as well, coupled with a focus on detailed customer support, making it a fit for businesses requiring extended service interactions.

Pricing and ROI: Pulseway is viewed as cost-effective, with its pricing structure allowing for quick ROI thanks to its efficiency and ease of use. Atera’s pricing is on the higher side, justified by its all-in-one comprehensive feature set, which aligns with a longer-term value and ROI for businesses needing integrated solutions. While Pulseway offers an immediate cost advantage, Atera's sustained value can justify its higher initial outlay.

To learn more, read our detailed Atera vs. Pulseway Report (Updated: September 2025).

Buyer's Guide

Atera vs. Pulseway

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

4th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (11th), Patch Management (12th)

Pulseway

Ranking in Remote Monitoring and Management (RMM)

12th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (54th), Server Monitoring (17th)

Mindshare comparison

As of October 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.4%, down from 13.5% compared to the previous year. The mindshare of Pulseway is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
Atera	7.4%
Pulseway	1.5%
Other	91.1%

Remote Monitoring and Management (RMM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Naman Bali

Cyber Security Analyst L2 at a tech services company with 51-200 employees

Excellent monitoring features and great workflow

The solution has great workflow and server modules. From there, you can monitor your active directory, exchange server, Windows roles, and even Linux-based solutions. They provide a lot of features; it's good and easy software. I like the network feature which allows the addition of router switches and the ability to update variables. I'm able to build some SNMP OIDs to check on the monitoring status of network devices. At the time of patch management, you can also update your software for third-party softwares. You can select the application as well as customize your own application and install them on the PulseWay dashboard. Compared to other solutions, Pulseway is straightforward and easy to set up.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"I would say it's the number one tool for all ITMS."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

More Atera pros

"It gives you remote control and has a mobile app."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"The setup is simple."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The solution has great workflow and server modules."

Cons

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The solution is scalable. However, in the past, we did have some issues."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

More Atera cons

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"There are some bugs or glitches."

"The solution does not allow you to make a script for just one customer."

"They have good technical support but it's not excellent."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

Pricing and Cost Advice

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera happened to have the best pricing model."

"As an internal IT, it's gold right there. It is money in the bank."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"The solution cost approximately $200 Canadian per month."

"Pricing is my favorite part of it. It was per user, not per client."

"The price is reasonable for what we require."

More Atera pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Educational Organization

10%

Comms Service Provider

Computer Software Company

Performing Arts

Computer Software Company

12%

Educational Organization

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

October 2025

Download Atera product report

Buyer's Guide

Pulseway

September 2025

Download Pulseway product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.

Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.

Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.

Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.

Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.

Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.

Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.

Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.

Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.

Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.

CRM: Get the information and resources you need to focus on your customers and increase opportunities.

Project management: Receive real-time project status with details on resource usage and tasks.

Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.

Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.

Integrations: Integrate with leading solutions, including:

Pulseway PSA
ConnectWise Manage
Autotask
Zendesk
Slack
IT Glue
Kasepersky
Bitdefender
WarrantyMaster

Pulseway

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

Atera vs. Pulseway

September 2025

Free Report: Atera vs. Pulseway

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