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ArcSight Logger vs CrowdStrike Observability [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 26, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ArcSight Logger
Average Rating
7.6
Reviews Sentiment
5.8
Number of Reviews
32
Ranking in other categories
Log Management (31st)
CrowdStrike Observability [...
Average Rating
8.0
Reviews Sentiment
4.9
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

MA
Sr. Cybersecurity Consultant IT/OT at EJADA
Compliance and cost-effectiveness have improved while critical infrastructure security adapts to evolving needs
ArcSight Logger fulfills compliance requirements and passes audit requirements. It is one of the Aramco standards requirements and is recommended by Aramco for any implementation. Aramco, SABIC, water companies, and electricity companies are critical infrastructure with air-gapped networks. In an air-gapped network, there is no communication going out from that network area to the outside world, even to the corporate network. ArcSight Logger is installed on minimal resources with minimal requirements. There are not many upgrades or new features that come up frequently, though they do occur occasionally.
HectorRios - PeerSpot reviewer
IT COMMUNICATIONS AND NETWORKS at Américas BPS
Has provided reliable alerts and helped identify infrastructure issues through detailed reporting
The best features of CrowdStrike Observability include the way they show issues to the client or agent, and their data collection method is interesting because they use an agent-less approach in some cases, collecting data from infrastructure such as firewalls. Additionally, they have the agent, but the presentation in the management console is excellent as we have observability end-to-end with the servers and all the services configured in the use cases. The intelligent alerting feature is excellent and configured on our console, being highly effective as it detects real alerts and just warnings or real issues. Identifying performance bottlenecks is important because they collect numerous MD5 or hash keys including movements or playbooks. The way they organize that in the console is excellent, allowing you to have reports detecting issues, which not only includes detection but also provides solutions to those issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ESM use cases are the most valuable; it enables us to use the big data collection inside our company, and we are able to create use cases for whatever it suits and I find that the most interesting part of any SIEM solution."
"As the name suggests, it's a brilliant log collection tool, and it can handle hundreds of thousands of servers in a single shot to ingest the data."
"It benefits the organization by identifying the threats ranging from the most basic ones to many advanced ones."
"The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive."
"The most valuable feature is the search capability, which is simple to use."
"The technical support team is good...It is a scalable solution."
"I would definitely say to go with this product as it's the best in the market, but before opting for this product your perform solution-sizing because otherwise you might end up digging your own grave in fixing it."
"The machine learning is a good feature."
"The intelligent alerting feature is excellent and configured on our console, being highly effective as it detects real alerts and just warnings or real issues."
"I find the most effective feature of CrowdStrike Observability to be its cloud vision and attack surface vision, which enhance network traffic analysis."
"CrowdStrike Observability is a signature-less solution where you don't need to update your endpoints or the CrowdStrike Observability agents regularly, and it is completely based on AI and ML search engines."
"In the logs and the trajectory, it shows detailed information about where the source of infection comes from, how it travels, and how to reach there."
"The intelligence database provided by CrowdStrike is very impressive."
"CrowdStrike Observability offers strong predictive analytics capabilities, and the intelligent alerting system helps minimize noise and optimize IT resources effectively."
"The log aggregation and correlation of data are notable features that enhance our operations."
"The dashboard and user interface of CrowdStrike Observability are quite good, and the support is responsive."
 

Cons

"HP needs to work on the stability as it is mostly dependent on Java and there are console-related issues."
"The platform is quite expensive. They should reduce its cost."
"We find that the search and access functionality is quite slow."
"Apart from that, it's a very complex tool and is not easy to implement and maintain."
"I would rate the technical support only 5 out of 10. The technical support is not satisfactory."
"I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this."
"They are migrating to Splunk because ArcSight Logger doesn't have those features for user or customer behavior analysis."
"Overall, it is a good system for what we use it for, but some licensing parts are really annoying."
"The areas of CrowdStrike Observability that have room for improvement include the approach towards customer issues, where resolution takes time."
"Integration with Huawei should be more straightforward."
"The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM regions such as Peru and Colombia require local language support, which is not currently provided."
"From the different deployments I have worked with, the shortcomings of CrowdStrike Observability are often because of what clients are able to share with CrowdStrike."
"The pricing is very high and small companies cannot afford it. They should reduce the price because the backend infrastructure is the same."
"For reporting or log management, having a longer duration for backup without needing to purchase a paid subscription would be beneficial. Currently, there is a default ninety-day backup period."
"We had some difficulties at the beginning, but at this moment they are improving, so probably in some months I will give them a ten."
"Technical support received a rating of 4 out of 10."
 

Pricing and Cost Advice

"We have a lifetime license, so we don't pay a monthly fee."
"It's not cheap at all as it's a big product and has been in the market for quite some time now."
"ArcSight is an expensive solution."
"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."
"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
"The pricing is quite harsh."
"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."
"I would rate the product a seven out of ten since it's an enterprise product."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Construction Company
10%
Comms Service Provider
9%
Healthcare Company
8%
Computer Software Company
16%
Construction Company
13%
Financial Services Firm
11%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise9
Large Enterprise17
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What needs improvement with ArcSight Logger?
This decision is made by higher management as they don't want to have multiple solutions for one solution. ArcSight Logger themselves don't provide good support, but companies such as ours provide ...
What is your primary use case for ArcSight Logger?
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight Logger and Splunk because we are dealing with projects related to these solutions. We...
What advice do you have for others considering ArcSight Logger?
As a department head, my staff uses my credentials and contacts everywhere. Only ArcSight Logger with Splunk was implemented in Aramco, not in other organizations. I rate ArcSight Logger 8 out of 10.
What needs improvement with CrowdStrike Observability?
From the different deployments I have worked with, the shortcomings of CrowdStrike Observability are often because of what clients are able to share with CrowdStrike. If there are limitations in wh...
What is your primary use case for CrowdStrike Observability?
We are currently using a complete suite of anti-malware software and other security products in our company. I have worked with both the on-premises version and the cloud version, but I am more fam...
What advice do you have for others considering CrowdStrike Observability?
I am probably familiar with CrowdStrike Observability. I first heard of CrowdStrike Observability a couple of years ago, and I only really started looking into it about a year ago. I cannot comment...
 

Also Known As

Micro Focus Arcsight Logger, HPE Arcsight Logger
No data available
 

Overview

 

Sample Customers

China Merchants Bank, Bank AlJazira, Banca Intesa
Information Not Available
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