Trellix ESM and ArcSight Intelligence both compete in the cybersecurity landscape. Trellix ESM offers better support and more competitive pricing, but ArcSight Intelligence is superior regarding advanced features and worth the higher cost.
Features: Trellix ESM is known for real-time monitoring, easy integration with other tools, and strong reporting capabilities. ArcSight Intelligence stands out with advanced threat detection, AI-driven analytics, and extensive customization options.
Room for Improvement: Trellix ESM could enhance scalability and interface intuitiveness, while ArcSight Intelligence needs better documentation, lower complexity in initial configurations, and improved usability setup.
Ease of Deployment and Customer Service: Trellix ESM features straightforward deployment and responsive customer service. ArcSight Intelligence requires a longer setup time and more intensive customization efforts.
Pricing and ROI: Trellix ESM offers a more attractive pricing structure and quicker ROI. ArcSight Intelligence, though more expensive, provides advanced capabilities and robust security, justifying the higher cost with long-term benefits.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
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