Arcserve Cloud Direct vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Cloud Backup category. Arcserve is ranked #63, while OpenText is ranked #45. Arcserve holds a 0.6% mindshare in CB, compared to OpenText’s 1.3% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution.

Arcserve Cloud Direct

Read 1 Arcserve Cloud Direct review

1,334 Views
987 Comparison Views

0% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

3,673 Views
2,204 Comparison Views

100% willing to recommend

Arcserve Cloud Direct

Carbonite Server

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Arcserve Cloud Direct and Carbonite Server based on real PeerSpot user reviews.

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Buyer's Guide

Cloud Backup

July 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve Cloud Direct

Ranking in Cloud Backup

63rd

Average Rating

5.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (19th)

Carbonite Server

Ranking in Cloud Backup

45th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Backup and Recovery (58th)

Mindshare comparison

As of July 2026, in the Cloud Backup category, the mindshare of Arcserve Cloud Direct is 0.6%, up from 0.3% compared to the previous year. The mindshare of Carbonite Server is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Mindshare Distribution
Product	Mindshare (%)
Carbonite Server	1.3%
Arcserve Cloud Direct	0.6%
Other	98.1%

Cloud Backup

Featured Reviews

reviewer1321896

Junior Service Desk Operator at a cloud solution provider with 11-50 employees

Good backup retention but it is not a reliable platform and it doesn't giving any sort of alerts that things are not working

StorageCraft wasn't getting full backup coverage. It was backing up around 1 to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working. The majority of stuff wasn't backed up, so we really weren't happy with them. That's when we went on the look for a new solution.

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Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup retention was pretty good, and being able to archive users who had been backed up is good functionality because even if they've been deactivated it'll keep the backups and keep them protected."

"It seems reliable and easy to use."

"Technical support handled all our issues quickly and effectively."

"It does not slow down your computer or use a lot of resources as it works."

"The efficiency and convenience are excellent."

"I find the BMR/image and the recovery pieces are valuable."

"This solution is very simple to use and I will recommend it to anybody."

"The solution is a free engine to help work with the container."

"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."

More Carbonite Server pros

Cons

"StorageCraft wasn't getting full backup coverage. It was backing up around one to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working."

"In the next release I would like to see an improvement in the auto failover option."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The support for object storage isn't quite there yet; its public cloud support can be improved."

"The stability has room for improvement."

"When you have to restore it, Carbonite takes a lot of time."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"The Hyper-V backup has room for improvement."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

More Carbonite Server cons

Pricing and Cost Advice

Information not available

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

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Top Industries

By visitors reading reviews

No data available

Comms Service Provider

10%

Computer Software Company

Construction Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

Comparisons

Veeam Data Cloud for Microsoft 365 vs Arcserve Cloud Direct

Compared 20% of the time

Veeam Data Platform vs Arcserve Cloud Direct

Compared 16% of the time

HPE Zerto Software vs Arcserve Cloud Direct

Compared 15% of the time

Veritas System Recovery vs Arcserve Cloud Direct

Compared 10% of the time

Azure Site Recovery vs Arcserve Cloud Direct

Compared 10% of the time

More Arcserve Cloud Direct Competitors

HPE Zerto Software vs Carbonite Server

Compared 5% of the time

Veeam Data Platform vs Carbonite Server

Compared 5% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 4% of the time

SugarSync vs Carbonite Server

Compared 4% of the time

Carbonite Safe Backup vs Carbonite Server

Compared 3% of the time

More Carbonite Server Competitors

Product Reports

Buyer's Guide

Cloud Backup

July 2026

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Buyer's Guide

Cloud Backup

July 2026

Download Carbonite Server product report

Also Known As

StorageCraft Cloud Services, StorageCraft Disaster Recovery Services, StorageCraft Cloud Backup, Arcserve Cloud Services, Zetta Cloud Backup

Carbonite Recover Backup

Overview

Arcserve Cloud Direct offers comprehensive cloud-based backup and recovery services, designed to address the critical data protection needs of enterprises with scalable and efficient solutions.

Arcserve Cloud Direct enables businesses to secure their data seamlessly in the cloud, offering an intuitive platform for backups, disaster recovery, and data management. It meets the demands of businesses looking to protect valuable data assets with ease and reliability. The platform integrates with multiple IT environments, providing flexible data protection without significant infrastructure modifications.

What are the key features of Arcserve Cloud Direct?

Scalable Backup: Allows businesses to adjust storage capacity as needed, offering flexible data protection.
Fast Recovery: Ensures quick data restoration to minimize downtime and operational disruptions.
Centralized Management: Provides a single interface for overseeing multiple backup and recovery operations.

What benefits and ROI can users expect?

Cost Efficiency: Reduces expenses by eliminating the need for costly hardware and maintenance.
Enhanced Security: Offers robust data protection features, safeguarding critical business data against loss.
Improved Reliability: Provides dependable data backup and recovery, ensuring business continuity.

Arcserve Cloud Direct is widely implemented across industries such as healthcare, finance, and manufacturing, where data protection is paramount. It supports regulatory compliance and helps these industries maintain data integrity and availability in a dynamic business environment.

Arcserve

Carbonite Server offers robust disaster recovery and data protection, with efficient features for restoring and managing complex server environments.

With capabilities like Bare Metal Recovery and SQL granular restore, Carbonite Server supports AIX and AS/400 Series, making it versatile for different platforms. Its efficient replication and failover processes are particularly beneficial for maintaining business continuity. Users appreciate the straightforward setup, responsive technical support, and automatic updates. There is room for improvement in areas such as instant recovery, more granular user permissions, and enhanced cloud integration. Managed service providers find it useful for offering reliable cloud and on-premises backup solutions.

What are the key features of Carbonite Server?

Bare Metal Recovery: Simplifies full system recovery with minimal user intervention.
SQL Granular Restore: Enhances precision in database recovery operations.
Platform Support: Compatible with AIX, AS/400, VMware, vSphere, and vSAN.
Efficient Replication: Facilitates swift disaster recovery and data transfer.
Automatic Updates: Ensures current software status with less manual effort.

What benefits and ROI can users expect?

Disaster Recovery: Quick recovery processes improve business resilience.
Easy Verification: Simplifies compliance and data integrity checks.
Resource Efficiency: Minimizes system resource usage, enhancing performance.
Reliable Support: Access to responsive technical support mitigates downtime.
Data Protection: Comprehensive solutions for cloud backups and data security.

Industries leveraging Carbonite Server enjoy its ability to support cloud backups, off-site data protection, and complex server restoration, especially in virtualized environments. It is widely used by managed service providers to deliver backup services and ensure application consistency in data transfers.

OpenText

Sample Customers

Lion

INLINE Commercial Construction, Hamilton County

Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Commvault and others in Cloud Backup. Updated: July 2026.

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