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Apiiro vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
Apiiro
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
2
Ranking in other categories
Static Application Security Testing (SAST) (21st), Software Composition Analysis (SCA) (10th), API Security (9th), Software Supply Chain Security (8th), Risk-Based Vulnerability Management (12th), Application Security Posture Management (ASPM) (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Ryan-Murphy - PeerSpot reviewer
A great secrets detection feature, good visibility, and integrates well
The biggest benefit of Apiiro for us was the visibility it gave us into our GitHub organization, which we didn't have much of before. The benefit of adding Apiiro early is that it would be integrated into our pipeline from the start. Since we have had some of our software products for many years, we would have to do a lot of cleaning up before integrating Apiiro into our developer workflow. Integrating Apiiro early allows us to stay ahead of the curve on security issues and address them as they arise, rather than having a huge backlog for developers to fix. Apiiro's ability to provide visibility into the risk of our application components is great. This was a selling feature for us. Apiiro was a less mature product a little over a year ago when they were still early on in their development. However, they have made fantastic advancements over the last year, which has given us much more visibility into that sort of thing. Apiiro has helped prevent business-critical risks by making recommendations based on what it thinks is a high or critical issue. I think it does a pretty good job at that, but those recommendations still need a manual review from us. In general, if Apiiro flags a critical issue, it is usually pretty close to identifying whether it is business-critical or not. It is something we should review, even if we end up downgrading it. Apiiro raises valid concerns, and I am happy that it does.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"The workflow automation is likely the best aspect of the solution."
"Apiiro's secrets detection feature has saved us several times, which we appreciate greatly."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The solution is available over the cloud and is easy to manage."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Reduces time to closure and closure metrics for vulnerabilities."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It's stable."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I would like support for our self-hosted Git server, other than GitHub, just regular Git."
"User management is a little bit clunky."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The initial setup is difficult."
"The dashboard and playbook creation will need to improve"
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It doesn't interact with things very well."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"There is room for improvement in terms of developer support and documentation."
 

Pricing and Cost Advice

Information not available
Information not available
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
7%
Government
6%
Computer Software Company
20%
Financial Services Firm
12%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
I find that the pricing for Zafran aligns well with the comprehensive features it offers. The asset and user-based li...
What needs improvement with Zafran Security?
Zafran is a new startup. Features are continuously being added or improved. 1) Continued integrations with existing (...
What is your primary use case for Zafran Security?
We connect this to our vulnerability scanner as input, our security tools to better determine risk, and our change ma...
What do you like most about Apiiro?
Apiiro's secrets detection feature has saved us several times, which we appreciate greatly.
What is your experience regarding pricing and costs for Apiiro?
My understanding is the pricing is pretty competitive.
What needs improvement with Apiiro?
Apiiro recently integrated SaaS, and we would love to see them expand on that. They provide many integrations to diff...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Also Known As

No data available
Apiiro Control Plane (ASOC), Apiiro API Security (SAST), Apiiro Open Source (SCA)
No data available
 

Overview

 

Sample Customers

Information Not Available
Morgan Stanley, Rakuten, Jack Henry, SoFi, Colgate, Navan
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Apiiro vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.