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Apiiro vs ServiceNow Security Operations comparison

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Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (3rd)
Apiiro
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
Static Application Security Testing (SAST) (24th), Software Composition Analysis (SCA) (14th), API Security (15th), Software Supply Chain Security (7th), Risk-Based Vulnerability Management (17th), Application Security Posture Management (ASPM) (6th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Reviewer6233 - PeerSpot reviewer
Works at a healthcare company with 10,001+ employees
Has become an indispensable tool in our cybersecurity arsenal
While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.
Kunal M - PeerSpot reviewer
Capability Center Leader, ETRM Platforms at Shell
Comprehensive risk analysis helps identify key performance trends but report access needs improvement
My first feedback for Apiiro is that it is very slow, extremely slow. The moment I select from the entire list of repositories in my vertical, which is almost more than 400 repositories, it takes a lot of time for me to load the report. Sometimes it fails. I do not have Role-Based Access Control (RBAC). It's only given to the application security team, and Apiiro as a vendor does not have the rollback access control enabled for the clients, so that would have given me access to the reports tab, which would have made my life easier. Currently, I have to go to the risks tab to pull out all this information. I started exploring dashboards with Copilot. I need to reach out to the Apiiro teams to see if I can get an access token so that I can pull out a Power BI dashboard. I think Apiiro definitely has its own capabilities, but if there are access tokens that teams can use to build a custom dashboard, that would be great. This might already exist, but that is something which will ease the vulnerability management day-to-day activities.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to see the real risk of a vulnerability on our environment with our security tools."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran is an excellent tool."
"The positive impact I have seen from working with Apiiro for my company includes the metrics that we get from Apiiro, which have been extremely helpful."
"Apiiro's secrets detection feature has saved us several times, which we appreciate greatly."
"The workflow automation is likely the best aspect of the solution."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It's stable."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"User management is a little bit clunky."
"I would like support for our self-hosted Git server, other than GitHub, just regular Git."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"There is room for improvement in terms of developer support and documentation."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
 

Pricing and Cost Advice

Information not available
Information not available
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Computer Software Company
8%
Outsourcing Company
6%
Computer Software Company
19%
Financial Services Firm
13%
Outsourcing Company
9%
University
8%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What needs improvement with Apiiro?
My first feedback for Apiiro is that it is very slow, extremely slow. The moment I select from the entire list of rep...
What is your primary use case for Apiiro?
My only use case is the reporting, which is correct. My role is limited because this is an additional role that I do ...
What advice do you have for others considering Apiiro?
I haven't explored Apiiro's advanced risk analysis features. I have not used the compliance monitoring feature of Api...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Also Known As

No data available
Apiiro Control Plane (ASOC), Apiiro API Security (SAST), Apiiro Open Source (SCA)
No data available
 

Overview

 

Sample Customers

Information Not Available
Morgan Stanley, Rakuten, Jack Henry, SoFi, Colgate, Navan
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Apiiro vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.