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Apiiro vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
Apiiro
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
Static Application Security Testing (SAST) (20th), Software Composition Analysis (SCA) (10th), API Security (11th), Software Supply Chain Security (8th), Risk-Based Vulnerability Management (12th), Application Security Posture Management (ASPM) (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (5th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Kunal M - PeerSpot reviewer
Comprehensive risk analysis helps identify key performance trends but report access needs improvement
My first feedback for Apiiro is that it is very slow, extremely slow. The moment I select from the entire list of repositories in my vertical, which is almost more than 400 repositories, it takes a lot of time for me to load the report. Sometimes it fails. I do not have Role-Based Access Control (RBAC). It's only given to the application security team, and Apiiro as a vendor does not have the rollback access control enabled for the clients, so that would have given me access to the reports tab, which would have made my life easier. Currently, I have to go to the risks tab to pull out all this information. I started exploring dashboards with Copilot. I need to reach out to the Apiiro teams to see if I can get an access token so that I can pull out a Power BI dashboard. I think Apiiro definitely has its own capabilities, but if there are access tokens that teams can use to build a custom dashboard, that would be great. This might already exist, but that is something which will ease the vulnerability management day-to-day activities.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We saw benefits from Zafran Security almost immediately after deploying it."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran is an excellent tool."
"The workflow automation is likely the best aspect of the solution."
"Apiiro's secrets detection feature has saved us several times, which we appreciate greatly."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The product has a very simple UI."
"The ease of use is great."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I would like support for our self-hosted Git server, other than GitHub, just regular Git."
"User management is a little bit clunky."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The threat intelligence module needs a better dashboard."
"The dashboard and playbook creation will need to improve"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There is room for improvement in terms of developer support and documentation."
 

Pricing and Cost Advice

Information not available
Information not available
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
5%
Computer Software Company
20%
Financial Services Firm
13%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about Apiiro?
Apiiro's secrets detection feature has saved us several times, which we appreciate greatly.
What is your experience regarding pricing and costs for Apiiro?
My understanding is the pricing is pretty competitive.
What needs improvement with Apiiro?
My first feedback for Apiiro is that it is very slow, extremely slow. The moment I select from the entire list of rep...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Also Known As

No data available
Apiiro Control Plane (ASOC), Apiiro API Security (SAST), Apiiro Open Source (SCA)
No data available
 

Overview

 

Sample Customers

Information Not Available
Morgan Stanley, Rakuten, Jack Henry, SoFi, Colgate, Navan
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Apiiro vs. ServiceNow Security Operations and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.