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Apiiro vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
5
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
Apiiro
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
2
Ranking in other categories
Static Application Security Testing (SAST) (20th), Software Composition Analysis (SCA) (11th), API Security (11th), Software Supply Chain Security (8th), Risk-Based Vulnerability Management (12th), Application Security Posture Management (ASPM) (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Ryan-Murphy - PeerSpot reviewer
A great secrets detection feature, good visibility, and integrates well
The biggest benefit of Apiiro for us was the visibility it gave us into our GitHub organization, which we didn't have much of before. The benefit of adding Apiiro early is that it would be integrated into our pipeline from the start. Since we have had some of our software products for many years, we would have to do a lot of cleaning up before integrating Apiiro into our developer workflow. Integrating Apiiro early allows us to stay ahead of the curve on security issues and address them as they arise, rather than having a huge backlog for developers to fix. Apiiro's ability to provide visibility into the risk of our application components is great. This was a selling feature for us. Apiiro was a less mature product a little over a year ago when they were still early on in their development. However, they have made fantastic advancements over the last year, which has given us much more visibility into that sort of thing. Apiiro has helped prevent business-critical risks by making recommendations based on what it thinks is a high or critical issue. I think it does a pretty good job at that, but those recommendations still need a manual review from us. In general, if Apiiro flags a critical issue, it is usually pretty close to identifying whether it is business-critical or not. It is something we should review, even if we end up downgrading it. Apiiro raises valid concerns, and I am happy that it does.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"We saw benefits from Zafran Security almost immediately after deploying it."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"The workflow automation is likely the best aspect of the solution."
"Apiiro's secrets detection feature has saved us several times, which we appreciate greatly."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It's stable."
"The solution is stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The ease of use is great."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"User management is a little bit clunky."
"I would like support for our self-hosted Git server, other than GitHub, just regular Git."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There is room for improvement in terms of developer support and documentation."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
 

Pricing and Cost Advice

Information not available
Information not available
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Computer Software Company
20%
Financial Services Firm
12%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization w...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvement...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt reme...
What do you like most about Apiiro?
Apiiro's secrets detection feature has saved us several times, which we appreciate greatly.
What is your experience regarding pricing and costs for Apiiro?
My understanding is the pricing is pretty competitive.
What needs improvement with Apiiro?
Apiiro recently integrated SaaS, and we would love to see them expand on that. They provide many integrations to diff...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Also Known As

No data available
Apiiro Control Plane (ASOC), Apiiro API Security (SAST), Apiiro Open Source (SCA)
No data available
 

Overview

 

Sample Customers

Information Not Available
Morgan Stanley, Rakuten, Jack Henry, SoFi, Colgate, Navan
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Apiiro vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.