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Apache Guacamole vs BeyondTrust Remote Support comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune offers ROI by reducing costs, enhancing productivity, and simplifying IT management with seamless Microsoft integration.
Sentiment score
6.7
Apache Guacamole improved efficiency and reduced costs, replacing expensive alternatives and enhancing time management for better profits.
Sentiment score
5.9
BeyondTrust Remote Support provides improved assistance, cost savings, and security, resulting in quick ROI and enhanced client satisfaction.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
In our market, we were the first company to develop and distribute this technology.
Sr Backend Engineer at Singhania QuestPlus
Onboarding a new employee for infrastructure became a 20-minute task rather than a one-week round trip.
Full Stack Engineer at Datawyse
In terms of profit, it is pure profit because the solution itself costs zero.
Cybersecurity Engineer at a tech consulting company with 51-200 employees
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
 

Customer Service

Sentiment score
5.8
Microsoft Intune support is knowledgeable and effective, but service quality varies by tier and complex cases may be slower.
Sentiment score
6.5
Apache Guacamole offers community-based support with extensive documentation and forums, though users may need third-party help for priority issues.
Sentiment score
8.4
BeyondTrust Remote Support delivers responsive 24/7 customer service with knowledgeable engineers, though regional coordination outside the EU needs improvement.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
If you say a company has customer support, Apache Guacamole has the customer support of highly technical people.
Sr Backend Engineer at Singhania QuestPlus
Overall, if you want to manage it yourself, it has a slight learning curve but is nearly hassle-free.
Full Stack Engineer at Datawyse
Apache Guacamole provides sufficient information on the internet through documentation.
CEO at Exaact Solutions
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
 

Scalability Issues

Sentiment score
7.1
Microsoft Intune offers scalable, cloud-based device management with flexible licensing, centralized control, and seamless integration for diverse organizations.
Sentiment score
7.9
Apache Guacamole efficiently scales for many users, offering adaptability across infrastructures with robust autoscaling and load balancing options.
Sentiment score
8.1
BeyondTrust Remote Support scales with organizational growth, with licenses for increased usage and solutions for large deployments.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
If we add load balancing in between, we can scale it as much as we need.
Sr Backend Engineer at Singhania QuestPlus
You can have a multi-node deployment for high availability and to cover multiple sites.
Cybersecurity Engineer at a tech consulting company with 51-200 employees
In case of failures, the system can autoscale to other virtual machines.
Cloud Engineer at CDAC
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
 

Stability Issues

Sentiment score
7.2
Microsoft Intune demonstrates high reliability in endpoint management with minor sync issues, achieving user satisfaction and consistent performance improvements.
Sentiment score
8.9
Apache Guacamole is praised for its stability and reliability, consistently delivering trouble-free operation with dependable internet connectivity.
Sentiment score
8.7
BeyondTrust Remote Support is praised for its high reliability, performance, and stability, with minimal issues reported.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
Apache Guacamole is really stable.
Sr Backend Engineer at Singhania QuestPlus
Apache Guacamole is very stable.
Senior DeevOps Engineer at a tech services company with 11-50 employees
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I have never seen any downtime.
Senior Information Technology Security Consultant at Mideast Data Systems
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
 

Room For Improvement

Microsoft Intune struggles with compatibility, usability, and support issues, impacting policy management and integration with non-Microsoft tools.
Enhancements desired in Apache Guacamole include USB redirection, AI, documentation, security, UI, networking, and Kubernetes support.
BeyondTrust Remote Support needs UI improvements, performance enhancements, cost reduction, better mobile management, integration, reporting, and regional support.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
We did have some minor issues, such as there was some gap in mentioning how to install it and how to make and compile the file which they have posted on the repository.
Sr Backend Engineer at Singhania QuestPlus
Apache Guacamole can be improved in two areas: hosting, which requires a deeper understanding of the system to really set things up, and a definitive guide for setting it up neatly and cleanly, which should be updated regularly.
Full Stack Engineer at Datawyse
The highest concern from every customer we have proposed Apache Guacamole to is how we can guarantee that, because it is open source, it is as secure as other enterprise solutions such as Citrix.
Cybersecurity Engineer at a tech consulting company with 51-200 employees
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
 

Setup Cost

Microsoft Intune is cost-effective within Microsoft 365 bundles but may be costly standalone, requiring careful evaluation for needs.
Apache Guacamole offers a cost-effective, user-friendly open-source solution favored by enterprises for its affordability and flexible licensing.
Enterprise buyers find BeyondTrust Remote Support pricing mixed; cost-effective for large deployments, yet expensive for smaller organizations.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
There is no licensing or setup cost involved.
Cybersecurity Engineer at a tech consulting company with 51-200 employees
It is completely free of charge as it is an open-source solution.
Cloud Engineer at CDAC
Regarding my experience with pricing, setup cost, and licensing for Apache Guacamole, there was no license at all.
Infrastructure Monitoring Specialist at a tech vendor with 10,001+ employees
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
 

Valuable Features

Microsoft Intune offers seamless management, security, and compliance, improving efficiency and reducing manual effort with automation and integration features.
Apache Guacamole excels in remote access with ease of use, security, customization, and cost-effectiveness, enhancing organizational efficiency.
BeyondTrust Remote Support offers efficient, secure remote assistance with device flexibility, enhancing productivity and integration while saving time and costs.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
Security concerns are addressed with separate logins for each virtual machine, ensuring complete security.
Cloud Engineer at CDAC
Apache Guacamole helped us cross that boundary. Leveraging that technology, we were able to expand our product surface area and the customers we can access.
Sr Backend Engineer at Singhania QuestPlus
Whatever you would be paying thousands of dollars or millions of dollars to another company for, you can get all of that with Apache Guacamole itself.
Full Stack Engineer at Datawyse
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Apache Guacamole
Ranking in Remote Access
4th
Average Rating
9.4
Reviews Sentiment
6.7
Number of Reviews
11
Ranking in other categories
No ranking in other categories
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Privileged Access Management (PAM) (11th)
 

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of Apache Guacamole is 2.6%, down from 4.9% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.1%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune5.4%
Apache Guacamole2.6%
BeyondTrust Remote Support3.1%
Other88.9%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Deepak Shah - PeerSpot reviewer
Sr Backend Engineer at Singhania QuestPlus
Secure web access for guest users has transformed how we protect servers without device agents
Apache Guacamole can be improved as the documentation is really okay. It's written in very good detail. However, there's a problem in that it is written in too much detail and doesn't take you step-by-step. We did have some minor issues, such as there was some gap in mentioning how to install it and how to make and compile the file which they have posted on the repository. We had to figure it out, and once we got that knowledge, we were able to speed up our process. I think that the documentation wasn't that well written. There were gaps in it. It was well written but not written step-by-step. They can improve Apache Guacamole's UI. We didn't use their UI and use our own UI instead, but their UI can be improved. Simple is also good but it can be improved.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Educational Organization
15%
Manufacturing Company
12%
Comms Service Provider
11%
University
6%
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise186
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with Apache Guacamole?
Currently, I do not have anything to say regarding improvements for Apache Guacamole. The data sharing part could be ...
What advice do you have for others considering Apache Guacamole?
My advice for others looking into using Apache Guacamole is that it is a good tool. You need to have a bit of a learn...
What is your experience regarding pricing and costs for Apache Guacamole?
I am using the open-source version of Apache Guacamole and did not purchase it through the AWS Marketplace.
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metric...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Bomgar Remote Support
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about Apache Guacamole vs. BeyondTrust Remote Support and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.