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Amazon Pinpoint vs Marketo comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on May 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Pinpoint
Ranking in Marketing Management
9th
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Marketo
Ranking in Marketing Management
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Marketing Automation (6th)
 

Mindshare comparison

As of November 2026, in the Marketing Management category, the mindshare of Amazon Pinpoint is 2.5%, up from 2.3% compared to the previous year. The mindshare of Marketo is 8.3%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Management Mindshare Distribution
ProductMindshare (%)
Marketo8.3%
Amazon Pinpoint2.5%
Other89.2%
Marketing Management
 

Featured Reviews

MS
Director AWS at NeuraFlash India Pvt Ltd
Offers personalized campaigns with journey orchestrator and good support
Claiming a Pinpoint number should be more integrated with Amazon Connect. A phone number claimed from Pinpoint should be compatible with Amazon Connect. Enhancing the experience of contact centers by bringing the Pinpoint console into the Amazon Connect console, so users do not have to navigate to Pinpoint separately, would improve the process.
reviewer2391396 - PeerSpot reviewer
Engineer - Technology at a marketing services firm with 1,001-5,000 employees
Useful features, produces excellent results, with an easy setup
Some modern Marketo features could be improved. I'm quite good with the filters, and in the admin section, I can build it with many more third parties. This allows me to integrate some additional printers. Issues could be fixed rather than relying on third-party sources. While Marketo lacks a particular feature for calculating formulas, it could be integrated to allow easy calculation on forms. Right now, it only supports a single range of numbers. This feature might already be a default filter in the future. Marketo's lead scoring impacts the sales process, so improvements are possible. In the marketplace, I track campaigns and certificates, however, filter additions are needed. Having some calculated formulas in a default format would enhance functionality. Marketo filters are not very efficient, and timely updates or features could improve this aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Journey Orchestrator helps create personalized campaigns based on customers."
"From my experience, Amazon Pinpoint's most valuable feature is its ability to deploy outbound projects quickly. It is easy to use when setting up outbound campaigns, allowing us to deploy solutions rapidly. It is easy to learn."
"Marketo makes it easy to stay in contact with our base of customers, prospective customers, and partners."
"Marketo gives me the toolset necessary to create automated drip email campaigns to my customers and prospects, delivering HUGE ROI with great customer service and a relatively nimble dev team always willing to help, even in special or one-off scenarios."
"The smart campaign looks quite interesting and useful."
"One feature I like is the user interface. Compared to other tools I've used, it's much more friendly and easy to navigate. Additionally, it offers a wide range of features, which makes tasks like segmenting data much simpler."
"The most valuable features of Marketo are its ease of use and flexibility."
"Great ease of use creation for campaigns."
"Marketo is excellent in terms of hands-on usability and lead database management."
"We have a better alignment of sales and marketing."
 

Cons

"Claiming a Pinpoint number should be more integrated with Amazon Connect."
"In my opinion, Amazon Pinpoint needs improvement in several areas. It lacks many features that competitors like Genesys offer. For example, we cannot set up multiple campaign plans or switch campaigns from one set of customers to another. Additionally, reporting functionality needs to be improved."
"Revenue management, attribution, and ABM can all be improved."
"Its APIs need to be more flexible because there are some things that are not available in the API."
"I have encountered issues when I had to use filters repeatedly. It would have been helpful if I could duplicate them directly, instead of dragging them. Also, having an option to save filters for future use would have saved a lot of time, especially when dealing with multiple filters."
"Marketo filters are not very efficient, and timely updates or features could improve this aspect."
"Adobe, the parent company, needs to improve on getting more information published to allow users to educate themselves on how to use the solution."
"Marketo is still very slow."
"In terms of scalability, the more leads you have, the longer it takes to sync with Salesforce."
"Changing a campaign in progress (i.e. changing the wait period between emails) is unnecessarily complicated."
 

Pricing and Cost Advice

"Amazon Pinpoint itself is inexpensive. However, additional services that may be required in conjunction with it, such as custom reporting services, can be costly."
"The pricing is not cheap, but it's not that expensive either."
"It is expensive. We have a yearly license."
"The licensing cost usually depends on the users."
"The initial pricing was excellent, but the pricing for renewals is not as good."
"The solution is expensive compared to others."
"Marketo's pricing depends on the number of contacts and the level of features you need. Compared to other platforms like Oracle Eloqua and Salesforce Marketing Cloud, Marketo is generally more affordable. Like other platforms, it offers different packages based on your needs."
"Marketo is too expensive for a small-sized company but more affordable for a larger-sized company."
"Marketo is used a lot because it's cheaper and preferred by many firms."
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Top Industries

By visitors reading reviews
Comms Service Provider
20%
Financial Services Firm
12%
Performing Arts
10%
Manufacturing Company
10%
Outsourcing Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon Pinpoint?
I rated the pricing as five out of ten. Pinpoint is moderately fairly priced yet slightly higher than expected. Users must carefully evaluate pricing options and carrier limitations in their countr...
What needs improvement with Amazon Pinpoint?
Claiming a Pinpoint number should be more integrated with Amazon Connect. A phone number claimed from Pinpoint should be compatible with Amazon Connect. Enhancing the experience of contact centers ...
What is your primary use case for Amazon Pinpoint?
Campaigns, specifically voice outbound campaigns and SMS campaigns, are integrated with marketing CRM or ERP systems to automate and put custom solutions. They also integrate with contact center te...
What needs improvement with Marketo?
The user interface could be improved. I would like to see an updated UI for 2025.
What is your primary use case for Marketo?
As a seasoned Marketo Expert with a decade of experience and a deep understanding of Adobe's ecosystem, I can confidently say that the primary use case for Marketo lies in empowering businesses wit...
What is your experience regarding pricing and costs for Marketo?
The solution is cheaper than Alacor. That said, I do not know the exact price.
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Marketo has a customer base of thousands of companies, including Sony, Citrix, BrightTALK, Curves International, HootSuite, Hyundai, SanDisk, and Samsung Electronics.
Find out what your peers are saying about Amazon Pinpoint vs. Marketo and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.