Agiloft Service Desk Suite and LiveChat compete in service management and communication domains, respectively. Agiloft holds an advantage with customization and integration capabilities, while LiveChat stands out for real-time customer interaction features.
Features: Agiloft Service Desk Suite features customizable workflow processes, robust automation, and extensive integration options, making it ideal for complex service management needs. LiveChat offers real-time chat capabilities, user-friendly interface, and enhanced customer interaction tools, providing an immediate advantage in communication.
Ease of Deployment and Customer Service: Agiloft offers cloud-based deployment that requires comprehensive setup, benefiting complex environments and is backed by efficient support. LiveChat benefits from quick and straightforward deployment, strong customer support, convenient for businesses emphasizing communication solutions. The contrast lies in Agiloft's complexity versus LiveChat's streamlined process.
Pricing and ROI: Agiloft Service Desk Suite involves higher setup costs justified by rich functionality and potential high ROI for extensive service management. LiveChat appears costly for standalone chat software but delivers quick returns through enhanced customer satisfaction and communication efficiency. Agiloft requires higher initial investment balanced by broader capabilities, contrasting with LiveChat's immediate ROI in communication efficiency.
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
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