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Agiloft ITSM ITIL Service Desk Suite vs IT Care Center comparison

Agiloft and IT Care Center are both solutions in the IT Service Management (ITSM) category. Agiloft is ranked #37, while IT Care Center is ranked #42. Agiloft holds a 0.7% mindshare in ISM, compared to IT Care Center’s 0.5% mindshare. Additionally, 80% of Agiloft users are willing to recommend the solution, compared to 100% of IT Care Center users who would recommend it.
Agiloft ITSM ITIL Service D...
Read 1 Agiloft ITSM ITIL Service Desk Suite review
  • 265 Views
  • 244 Comparison Views
80% willing to recommend
IT Care Center
Read 7 IT Care Center reviews
  • 337 Views
  • 256 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Agiloft ITSM ITIL Service Desk Suite and IT Care Center based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC Helix and others in IT Service Management (ITSM).

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2025).
Buyer's Guide
IT Service Management (ITSM)
October 2025
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Helped 871,829 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Agiloft ITSM ITIL Service D...
Ranking in IT Service Management (ITSM)
37th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IT Care Center
Ranking in IT Service Management (ITSM)
42nd
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Help Desk Software (45th)
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Agiloft ITSM ITIL Service Desk Suite is 0.7%, up from 0.4% compared to the previous year. The mindshare of IT Care Center is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Agiloft ITSM ITIL Service Desk Suite0.7%
IT Care Center0.5%
Other98.8%
IT Service Management (ITSM)
 

Featured Reviews

it_user536637 - PeerSpot reviewer
We use it for handling requests. It has reduced the IT staff required.
Handling requests - Technical service requests: hardware, software not working - Account requests: new/modify account requests to various systems - Software requests: of all types from our staff - IT related assets: hardware controlled by IT - All types of technical abuse complaints: ie copyright - Surveys about the follow-through of the staff to requests entered in the system
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YA
Simple and quick to implement, easy to use, saves us time and money
This is a very flexible system, which is why I chose the platform. It is flexible with respect to our company processes and workflows, and this is something that is very important to us. The system allows us to configure simple forms and flows, and we use it when new employees are hired, when one transfers from one unit to another, or when one leaves the company. These are the main reasons that I use the functionality of the forms. IT Care Center has very much helped to simplify our IT service management. I have an SLA that commits me to 85% with the company. This platform allows me to provide services at almost 92%. It is very useful from this point of view. This product has helped us to reduce the number of IT tickets because after we have worked on a problem and closed the ticket, we send the user information on what steps we took to solve the problem. With the explanation, a user knows how to deal with the problem if it happens again. The reports also help us to reduce the number of tickets that we have. We look to see what the main reasons are for incidents and look at whether the same problem is recurring. This allows us to fix the problem in basic maintenance, and it has been very successful in helping to reduce the number of related tickets. Using this solution has helped us to reduce costs in two ways, both as a result of having fewer tickets. The first is that we have fewer employees; we have reduced our staff from five people to only three. Second, we have reduced the related hardware costs. We do not need to pay for as many PCs or laptops.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise2
 

Comparisons

BMC Helix ITSM vs Agiloft ITSM ITIL Service Desk Suite Logo
BMC Helix ITSM vs Agiloft ITSM ITIL Service Desk Suite
Compared 62% of the time
JIRA Service Management vs Agiloft ITSM ITIL Service Desk Suite Logo
JIRA Service Management vs Agiloft ITSM ITIL Service Desk Suite
Compared 38% of the time
More Agiloft ITSM ITIL Service Desk Suite Competitors
ServiceNow vs IT Care Center Logo
ServiceNow vs IT Care Center
Compared 100% of the time
More IT Care Center Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
October 2025
Agiloft ITSM ITIL Service Desk Suite reportDownload Agiloft ITSM ITIL Service Desk Suite product report
Buyer's Guide
IT Care Center
October 2025
IT Care Center reportDownload IT Care Center product report
 

Also Known As

Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
IT Care Center Asset Management, IT Care Center Analytics, IT Care Center Application Delivery, IT Care Center Service Catalog
 

Overview

Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
Agiloft

IT Care Center is an affordable end-to-end platform, designed to manage IT operations from ticketing to application development and lifecycle management. The system includes a built-in rapid application development platform that helps organizations meet their specific requirements faster while continuously improving the user experience and a recognised decrease in support costs and incidents ongoing.

The solution can operate as both a cloud and an on-premise service, and it includes a simple user interface, customizable dashboards, internal and external user support, automation, customizable chatbot, SLA management & monitoring tool plus ITIL best practice workflows.

IT Care Center
 

Sample Customers

Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
Information Not Available
Buyer's Guide
IT Service Management (ITSM)
October 2025
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