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ACT! vs Pega CRM comparison

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Act! Logo
121 views|101 comparisons
Pega Logo
894 views|798 comparisons
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Top Answer:It also reduces the duration per call, and it ensures a first time resolution of the issue.
Top Answer:For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is… more »
Top Answer:The Pega CRM use case is end-to-end. You have a customer center where people are reaching out for their self-service portal, self-service request, or some change requests in their account, or they… more »
Ranking
36th
out of 69 in CRM
Views
121
Comparisons
101
Reviews
0
Average Words per Review
0
Rating
N/A
8th
out of 69 in CRM
Views
894
Comparisons
798
Reviews
1
Average Words per Review
727
Rating
9.0
Comparisons
Also Known As
Chordiant
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Pega
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Overview
Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
Offer
Learn more about ACT!
Learn more about Pega CRM
Sample Customers
American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
The State of Maine, Aegis, Aegon, AIG Japan, ING
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider16%
Financial Services Firm11%
Energy/Utilities Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise12%
Large Enterprise71%
Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: June 2022.
608,010 professionals have used our research since 2012.

ACT! is ranked 36th in CRM while Pega CRM is ranked 8th in CRM with 1 review. ACT! is rated 0.0, while Pega CRM is rated 9.0. On the other hand, the top reviewer of Pega CRM writes "End-to-end solution that reduces duration of call times and ensures first time resolution of issues". ACT! is most compared with , whereas Pega CRM is most compared with Microsoft Dynamics CRM, Genesys Cloud, Salesforce Sales Cloud, TalkDesk and Siebel CRM.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.