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Act-On Software vs MoEngage comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Act-On Software
Ranking in Marketing Automation
14th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
MoEngage
Ranking in Marketing Automation
12th
Average Rating
7.6
Reviews Sentiment
8.2
Number of Reviews
3
Ranking in other categories
AI Customer Experience Personalization (21st), AI Sales & Marketing (86th)
 

Mindshare comparison

As of April 2026, in the Marketing Automation category, the mindshare of Act-On Software is 1.9%, up from 0.9% compared to the previous year. The mindshare of MoEngage is 0.7%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
MoEngage0.7%
Act-On Software1.9%
Other97.4%
Marketing Automation
 

Featured Reviews

it_user82449 - PeerSpot reviewer
Business Systems Manager at a consultancy with 501-1,000 employees
The adaptive nurturing, segmentation, multiple lead scoring rules, and simple CRM integration stood out the most.
The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall. Act-On Anywhere is a nice feature for general users, but the tracking in CRM is lost, and Marketing team subject lines do not carry over on the email templates.
Vyas Shubham - PeerSpot reviewer
Product Analyst at a consultancy with 51-200 employees
Targeted lifecycle journeys have boosted engagement and have improved retention continuously
There is definitely room for improvement in MoEngage. A few challenges and pain points I have experienced include the learning curve for advanced features. Although the basic interface is user-friendly, some advanced capabilities such as complex segmentations, journey logic, and event configuration can present a steeper learning curve. Our new users require training to fully utilize the platform, and debugging complex journeys is not always intuitive. Improvement in guided workflows or more interactive onboarding would help us make better use of MoEngage. While the platform provides solid analytics, there are limitations regarding deep customization and advanced reporting, with limited flexibility in creating highly custom reports. We have noted that exporting and combining data for deeper analysis sometimes requires external tools, so enhancing analytics capabilities or offering more customizable dashboards would significantly add value to the platform. Additionally, we have observed minor delays in real-time data syncing when managing large user volumes, and event-based triggers may occasionally face delays. While these are not major issues, improving real-time responsiveness would strengthen time-sensitive campaigns on our platform. One improvement would be UI/UX enhancements in campaign management because, while the UI is generally clean, managing multiple campaigns and journeys at scale can feel slightly cluttered. Navigating between campaigns and flows can be optimized, and better visualization for complex journeys would help us significantly. A more streamlined interface for large-scale operations would enhance usability. I believe one area for further development could be more advanced AI-driven automation. For example, smarter recommendations for campaign timing, audience selection, or next best actions would be beneficial. While the current predictive features are useful, further maturity would make the platform even more proactive and reduce manual optimization efforts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our organization was operating blindfolded before implementing Act-On."
"It is now much easier for us to send and segment emails, analyze our results and make smarter decisions."
"Before I joined, my company used a larger, more expensive but more popular software, and after switching to this, my team can still do everything it needs to for cheaper."
"Act-On has an outstanding customer support team and they escalate issues to their technical teams before the frustration level."
"Act-On is simple to use and it makes campaign development a breeze."
"MoEngage is not just a messaging tool but a strategic product growth platform that significantly enhances user engagement and retention when used effectively."
"MoEngage is a really good and reliable tool for patient retention and engagement, as it helps us maintain constant communication with patients."
"Around 40 to 50% of my work has mentally transferred to this particular tool, helping me in more structured follow-up."
 

Cons

"The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall."
"One area of improvement would be ability to use dynamic content fields. It is available, but not to the fullest extent where it would help me."
"Though MoEngage is a really good product, as we are using it on a basic level, one area of improvement is the ease of use for some of the advanced features."
"An area where MoEngage can be improved is by adding features through more in-depth onboarding tutorials, since a new user may take time to get used to the wide range of features."
"While the platform provides solid analytics, there are limitations regarding deep customization and advanced reporting, with limited flexibility in creating highly custom reports."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise1
No data available
 

Questions from the Community

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What needs improvement with MoEngage?
There is definitely room for improvement in MoEngage. A few challenges and pain points I have experienced include the learning curve for advanced features. Although the basic interface is user-frie...
What is your primary use case for MoEngage?
My main use case for MoEngage is to primarily focus on driving user engagement, retention, and lifecycle optimization. MoEngage has been a highly effective platform for enabling data-driven custome...
What advice do you have for others considering MoEngage?
As an experienced user, my advice for others considering MoEngage is to define their use case early. Before implementing MoEngage, they should clearly identify their key goals, such as optimizing u...
 

Overview

 

Sample Customers

NYU, Tableau, Xerox, ASPCA, Lego Education, Hoopla, Avery Dennison and SolarWorld.
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Find out what your peers are saying about Act-On Software vs. MoEngage and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.