Fortinet FortiMail and Abnormal Security reviewers are generally happy with the solutions' email security capabilities. FortiMail is praised for its customizable filtering options, and reliable performance, while Abnormal Security stands out for its behavioral AI engine, advanced threat protection, and strong protection against phishing attacks. FortiMail users highlight the lack of advanced features as areas for improvement, whereas Abnormal Security users mention the need for better integration options and interface usability. Both products offer competitive pricing and satisfactory customer service.
The summary above is based on 44 interviews we conducted recently with Fortinet FortiMail and Abnormal Security users. To access the review's full transcripts, download our report.
"Microsoft Defender for Office 365 is a stable solution."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"The initial setup was easy."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"There are several features that I consider valuable."
"The good part is that you don't have to configure it, which is very convenient."
"Defender for 365 is a comprehensive cloud-based solution. The value of the cloud is that you aren't alone. Threat intelligence and analytics are shared in the cloud. We don't have to find the solution alone. If you face an unknown threat with traditional solutions like Trend Micro and Symantec, you need to open a case and send your information to them to analyze forensically and identify the source of the attack."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"I have never encountered any stability issues with Abnormal."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"The most valuable aspects of this solution are that it protects us from spam and phishing attacks. We had a lot of attacks coming in and then we deployed this solution and they stopped. We no longer have any spam or phishing issues."
"The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution."
"The most valuable features are the endpoint defense features, it is very secure."
"The key benefits of this solution are its user-friendly interface and clear instructions, as well as the wealth of online resources and helpful health community available for support. These features make it easy for users to navigate and utilize the solution effectively."
"They have a feature called CDR, Content Disarm, Reconstruction, click protection, and DLP for encryption purposes."
"Troubleshooting is very simple because you can see where the email was not delivered and why it would be considered as spam."
"The solution can scale."
"I am satisfied with both the scalability and the stability of this solution."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"The product must provide better malware detection."
"The company should focus on adding threats that the solution is currently unable to detect."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"Several simulation options are available within 365, and the phishing simulation could be better."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"The biggest pain point for us is the lack of support for on-premise email systems."
"The pricing for academic institutions and student mailboxes is challenging."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"I would like to have the ability to customize the auto-remediation feature."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"One feature I'd love to see is outbound scanning."
"What's missing in Fortinet FortiMail is some sandbox information for some of the emails. It's probably configuration-based, where it could be configured on some emails. For example, there was malware in some emails that weren't detected in some of the Fortinet FortiMail sessions, but it should have been configured from my company's end to better catch scam emails, but overall, the solution is okay. At the moment, my company is okay with the current Fortinet FortiMail offerings, but in the past, because of a lack of understanding, my team wasn't able to quickly implement the geographical IP blocking feature. It was time-consuming to implement that feature, but that wasn't a fault of Fortinet FortiMail. The issue was from my team's end, but just by emailing the support team, that issue was resolved, so right now, there isn't any additional feature I'd like added to Fortinet FortiMail."
"The Ui isn't that intuitive."
"The product's cybersecurity features could be better."
"Such kinds of things, raised from the point from the objective actually, we are using Fortinet FortiMail. We don't find any kinds of challenge or difficulties, but Fortinet FortiMail is more efficient and more effective for us. I don't know for other client, but for us, Fortinet FortiMail is very effective Like, for instance, if it is possible, let's say some kind of high threat is actually encountered if it could be possible to SMBs in our smartphone, or mobile apps, kinds of thing, if Fortinet FortiMail is available to monitor the thing using from our mobile phone from our smartphone. If such kinds of things are truly included, it will be more or good for us."
"Sometimes, authentic emails get blocked by the solution's firewall."
"I think they need to look into it and improve their signatures. This will help with blocking incoming spam emails."
"It would be nice if we could manage the solution from the cloud so I could handle things off-site if necessary."
"Fortinet FortiMail's technical support team has shortcomings and needs improvement."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Abnormal Security is ranked 9th in Email Security with 8 reviews while Fortinet FortiMail is ranked 5th in Email Security with 55 reviews. Abnormal Security is rated 9.6, while Fortinet FortiMail is rated 8.6. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Fortinet FortiMail writes "Good GUI and configuring security policies is easy but the pricing needs improvement". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Cisco Secure Email and Darktrace, whereas Fortinet FortiMail is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway, Fortinet FortiMail Cloud and Check Point Harmony Email & Collaboration. See our Abnormal Security vs. Fortinet FortiMail report.
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