Overall, Ably appears strong for managed real-time operations, but could improve areas such as pricing predictability. Given our finance product with millions of users, forecastable costs are challenging, and we would benefit from cleaner cost calculators, budget alerts, hard caps, and automatic throttling to avoid surprise bills. While the generic documentation is good, we seek tailored guidance for regulated applications such as finance and health sectors, and HIPAA compliance. Extensive support exists for Lambda, SQS, Kinesis, and Kafka, but we would appreciate enhanced documentation for Java, Spring Boot, NestJS, FastAPI, and other modern tools. We wish to have custom hooks as provided in React, such as for cache invalidation and context API integrations, to leverage modern coding methods with Ably's SDKs. Timely updates with React versions and providing HIPAA and SOC 2 compliance for our healthcare and finance products are important, allowing us to assure stakeholders of reliable SDK usage. More testing APIs for some services could prevent unexpected production breakages. We desire more stringent implementations regarding AI capabilities governance and security, due to the sensitivity of our applications concerning customer data and the necessity for HIPAA and SOC 2 compliance.
