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ABBYY FlexiCapture vs WorkFusion comparison

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Buyer's Guide
ABBYY FlexiCapture vs. WorkFusion
May 2022
Find out what your peers are saying about ABBYY FlexiCapture vs. WorkFusion and other solutions. Updated: May 2022.
598,116 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It saves us a lot of manual work.""The most valuable feature of ABBYY FlexiCapture is the ability to create your own template on the fly. You can train and classify, you can work with those different templates without the need to do special programming for it or with minimum programming. Additionally, the solution is supporting the Arabic OCR, both of these combined features are the most important for us in the Egyptian market.""Its OCR Engine is very successful, and it is the leading OCR Engine. It also has NLP support.""There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool.""Time-saving with increased levels of accuracy.""The initial setup is not difficult. The vendor provides technical documents to assist with deployment.""The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have. It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time.""Identifies and extract relevant elements from a document."

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"The solution is stable, we have not had any glitches or problems.""We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution.""A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending.""For automating mundane activities, I can recommend WorkFusion.""WorkFusion's SAP integrations are really good.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

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Cons
"The solution needs more web or cloud-based development.""Quite complex, particularly for those who are not tech savvy.""Occasionally, we found the Machine Learning feature to be not working as per our expectations. Sometimes, it also failed to extract details from a PDF. It would be great if training batches work with 100% accuracy. I don't see any other major concerns with ABBYY FlexiCapture.""ABBYY FlexiCapture could improve the performance. We are looking for better performance because it can be a lengthy capture process and the accuracy needs to be enhanced when it comes to Arabic.""Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market.""Could be simplified, particularly the UI.""They should improve the RESTful API side of this solution. Currently, fully RESTful API is not available in the on-prem version, which is really a problem, and we have to work around this limitation. The cloud version already has a fully RESTful API, but the on-prem version doesn't have a fully RESTful API, which is a big mistake. It is easy to solve, but they aren't solving it quicker. They are taking a long time. Nowadays, most people don't go to the interface. They like to use RESTful API.""They say that they have invoice training or document training where if you put in a certain number of documents of the same type and you fix it once, twice, or a few times, it'll automatically be able to read the same document perfectly without you having to create a layout for it to follow. That has never worked properly for any project, so I just stopped recommending it completely. We spent time trying to test and getting a bunch of invoices to test it with, and in the end, it just didn't do what it needed to. If they fix that or if they can improve on that, that would be great. It will save a lot of time for a lot of people, and it will allow people with less experience with ABBYY to be able to use it."

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"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts.""The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""The user experience could be better both from an RPA perspective and from a business perspective.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

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Pricing and Cost Advice
  • "For us, the price is reasonable."
  • "The price of this ABBYY FlexiCapture is a bit expensive and the price is based on how many documents have been captured. For example, one or two million captures."
  • "Its price is a little bit high and can be lower. Its licensing is very expensive. I don't remember exactly, but for each page, it is about four or seven cents, which is too expensive."
  • "Most of our customers have purchased an annual license and if you have multiple developers from other companies, you can assign the license on a monthly basis to developers."
  • "It is expensive as compared to UiPath. We pay for the licensing and the page count."
  • "It is more on the reasonable side as compared to the competition that I am aware of. I'm not an expert on pricing schemes for all sorts of things, but when we offer them a solution, we like to say we're agnostic. So, we offer more than one solution when possible. Amongst the ones that we've offered, ABBYY usually is the more reasonable solution on a big scale. On a small scale, they're all pretty similar. As far as I understand, you pay a license for a number of pages, and that's pretty much it. It has just the rate per page, and it decreases as you scale."
  • "Its price should be a little lower. It is a lot higher than the competition, and if they just break the gap a little, then more people might jump onto their product. Their price is definitely a deterrent in the few cases that I remember. They have monthly and yearly options, and if you want, they also have per project and per page options. They do charge extra for different types of installation. They have the standalone, which is pretty straightforward and a lot cheaper than the server installation. Server installation gives you a lot more, and it gives you control over the environment."
  • "The price of ABBYY FlexiCapture is better than some competitors, such as OpenText."
  • More ABBYY FlexiCapture Pricing and Cost Advice →

  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • More WorkFusion Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The advantage of this tool is that it is a proven product. A lot of other products are quite new in the market.
    Top Answer: 
    Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They… more »
    Top Answer: 
    We are an implementor and we create solutions for our clients. One of the products that we use is ABBYY FlexiCapture. We are currently implementing a use case for capturing bank statements. Using… more »
    Top Answer: 
    A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These… more »
    Top Answer: 
    The pricing is high. They should have a better pricing structure. It was not easy for me to try out WorkFusion initially. For example, if I am working on SAP, the licensing may be very expensive… more »
    Top Answer: 
    It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing… more »
    Ranking
    Views
    9,164
    Comparisons
    6,329
    Reviews
    16
    Average Words per Review
    850
    Rating
    8.2
    Views
    6,300
    Comparisons
    3,088
    Reviews
    17
    Average Words per Review
    1,038
    Rating
    7.6
    Comparisons
    Also Known As
    FlexiCapture
    Learn More
    Overview

    ABBYY FlexiCapture is an intelligent platform for capturing meaningful data, relationships and insights from documents, forms, and correspondence to improve business outcomes. It transforms documents into business value by capturing and validating information in any format at its point of need. Intelligently digitizing documents and automating document processes, FlexiCapture helps organizations remove risk and cost while accelerating revenue and driving competitive advantage every day.

    With ABBYY FlexiCapture You Can:

    • Easily remove manual processing friction from document intensive processes
    • Feed content-driven business applications
    • Help your organization focus more on customer service
    • Gain a competitive advantage
    • Leverage customer-provided data to accelerate transactions
    • Easily train the system to use ongoing machine learning for continuous improvements and cost control
    • Reduce your document handling costs

      ABBYY FlexiCapture Includes:
    • Multi-level documents classification: With ABBYY FlexiCapture, AI-based classifiers that are trained automatically help you automate the task of understanding, separating, and routing documents by using the latest machine learning methods.
    • Natural Language Processing: Unstructured documents such as contracts, leases, articles, agreements, and email can be captured with NLP technology. Business processes that require manual data entry can be automated, allowing you to make important document data available quickly in your business applications to save time, money, and labor.
    • Auto-learning: ABBYY Flexicapture’s auto-learning capabilities help to accelerate your time to production and also reduce ongoing system support and maintenance costs. Users train the system to process irregular or flexible document layouts and the administrator is able to retain full control to edit, fine-tune, or discard auto-learning results. Through this process, the system continuously learns and improves based on feedback from users.
    • Advanced document classification: ABBYY FlexiCapture gives you the ability to classify inbound communications by form and content to optimize your organization’s information-driven processes. Deep learning detects every incoming document type and sorts them by appearance or pattern.
    • Image enhancement: Images captured by mobile devices are automatically improved to optimize processing, making it especially useful for documents with complex backgrounds like transcripts, identification documents, and transportation forms. Regardless of image quality or source, ABBYY FlexiCapture offers tools such as auto crop, background whitening, and image quality assessment to create custom enhancement profiles for different image sources.
    • Handwritten ICR: Using advanced ICR technology, ABBYY FlexiCapture is able to recognize handwritten data; The technology can extract handwritten data in fields, marks, or full text in documents such as bills, receipts, medical forms, prescriptions, applications, claims, invoices, and other financial or transportation documents.

    ABBYY FlexiCapture Features:

    • Powerful FlexiCapture functionality in the cloud: You can select the best deployment option that makes sense for your organizational needs; It can be deployed to either cloud or on-premises.
    • Proven security: ABBYY FlexiCapture Cloud has native security features, related both to infrastructure and platform layers.
    • REST API: With ABBYY FlexiCapture Cloud REST API, external systems can upload documents and also receive extraction results, and tight integrations can be done easily with your systems. The REST API feature trains FlexiCapture by providing feedback about result quality, and develops customized verification.
    • Trusted environment: ABBYY FlexiCapture leverages its security and data protection by using Microsoft Azure, ensuring a trusted environment.

    ABBYY FlexiCapture Benefits:

    • Quick start: ABBYY can automatically learn how to classify and extract data from similar documents by simply running samples of routine documents through the system.
    • Accessible anywhere: Companies can distribute and manage relevant business processes across remote locations through a responsive web interface that’s easy to maintain and can be accessed from anywhere.
    • Document classification automation: FlexiCapture offers image, text, or rule-based classification methods that can be combined into a hierarchical system to deliver the greatest straight-through processing performance and reduced manual review. Documents can be classified into different types and variations.
    • Visual model processes: Using ABBYY FlexiCapture, you can build a “digital twin” of your business processes and identify deviations from the ideal process flow to better understand exactly how your processes execute.
    • End-to-end process visualization: Gain greater insight into the flow of your work through the process stages and also visualize the cause of delays and bottlenecks.
    • Reduced time and manual effort: Deliver faster time to value by eliminating manual processes.
    • Customer journey visibility: ABBYY FlexiCapture allows you to discover your customers’ journey and processes to understand challenges and special cases, giving you all the information you need to improve customer satisfaction.
    • Cost reduction: Easily identify improvement opportunities, reducing the cost of process evaluation.
    • Compliance risk management: Ensure compliance obligations by receiving alerts when rules are broken and following up immediately.

    Reviews from Real Users

    "The whole idea of designing your own templates is pretty much the bread and butter of the product, but that's really the best part because you can design flexible templates.” - B.R., IT Consultant at a financial services firm

    "There are a lot of options in ABBYY FlexiCapture, and it is very vast. I have worked with multiple OCR tools, and I found ABBYY FlexiCapture to be the most accurate tool.” - Saamir H., RPA Consultant at a financial services firm

    "The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have. It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time.” - Mauricio D., C Document and Data For Automation at PRTi Digital

    Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

    WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

    Offer
    Learn more about ABBYY FlexiCapture
    Learn more about WorkFusion
    Sample Customers
    Banque Populaire de l’Ouest, PepsiCo
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  
    Top Industries
    REVIEWERS
    Financial Services Firm40%
    Manufacturing Company20%
    Computer Software Company20%
    Transportation Company10%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider20%
    Financial Services Firm12%
    Energy/Utilities Company6%
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider19%
    Financial Services Firm12%
    Insurance Company5%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise5%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise65%
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    Buyer's Guide
    ABBYY FlexiCapture vs. WorkFusion
    May 2022
    Find out what your peers are saying about ABBYY FlexiCapture vs. WorkFusion and other solutions. Updated: May 2022.
    598,116 professionals have used our research since 2012.

    ABBYY FlexiCapture is ranked 1st in Intelligent Document Processing (IDP) with 17 reviews while WorkFusion is ranked 2nd in Intelligent Document Processing (IDP) with 17 reviews. ABBYY FlexiCapture is rated 8.2, while WorkFusion is rated 7.6. The top reviewer of ABBYY FlexiCapture writes "Gives control over what goes through the system, lessens the errors, and saves time to allow the teams to focus on bigger picture things". On the other hand, the top reviewer of WorkFusion writes "Enables us to process double the amount of work with the same amount of people". ABBYY FlexiCapture is most compared with ABBYY Vantage, UiPath, Kofax RPA, IQ Bot and Blue Prism, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega BPM. See our ABBYY FlexiCapture vs. WorkFusion report.

    See our list of best Intelligent Document Processing (IDP) vendors.

    We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.