Cisco Webex Experience Management is a comprehensive solution designed to help organizations enhance customer experiences. Its primary use case is to collect and analyze customer feedback across various touchpoints, such as surveys, social media, and online reviews.
The most valuable functionality of Cisco Webex Experience Management is its ability to provide real-time insights and actionable recommendations. It leverages advanced analytics and AI to identify trends, sentiments, and customer preferences. This enables organizations to make data-driven decisions and improve their products, services, and overall customer satisfaction.
By capturing and analyzing customer feedback, Cisco Webex Experience Management helps organizations understand their customers better. It allows them to identify areas of improvement, address customer pain points, and deliver personalized experiences. This ultimately leads to increased customer loyalty, higher customer retention rates, and improved brand reputation.
Moreover, Cisco Webex Experience Management enables organizations to engage with customers proactively. It provides tools for targeted surveys, sentiment analysis, and social media monitoring. This helps organizations identify potential issues before they escalate and allows them to respond promptly, ensuring customer satisfaction.
| Product | Market Share (%) |
|---|---|
| Cisco Webex Experience Management | 1.6% |
| Salesforce | 4.9% |
| Genesys Cloud CX | 4.1% |
| Other | 89.4% |
Cisco Webex Experience Management was previously known as CloudCherry.
HDFC, PUMA, Dessert School, Caratelane, MYA, Tata Steel, Titan, University of Essex, Voonik, Fasttrack, Yatra, Central, MakeMyTrip
| Author info | Rating | Review Summary |
|---|---|---|
| Senior Advisor at a legal firm with 1,001-5,000 employees | 3.0 | We use Cisco Webex Experience Management for virtual meetings and communication. It is stable and useful without any technical issues, though it could be less expensive. We haven't considered alternate solutions or specified a cloud provider for deployment. |
