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Delivery Head - Major Incidents at a computer software company with 10,001+ employees
Reseller
Provides us with phenomenal security stack features
Pros and Cons
  • "The app protection feature is one of the most valuable because it provides good security, as nobody is going to be able to look into your screen while you are sharing the screen. And if someone has installed a keylogger in your system, your keystrokes will be jumbled up and they would not make any sense to the keylogger. App protection is one of the coolest security features that I have encountered on any platform."

    What is our primary use case?

    Use cases are situations where multiple people require the use of some apps, whether Chrome or SAP, for example. We primarily use it for app launches and we deliver multi-session OS.

    How has it helped my organization?

    The solution has improved over time. For example, one of the functionalities that has been incorporated into the latest versions is the Local Host Cache. Another improvement is zones. There is also something called Local Text Echo that was introduced with version 7.9 or 7.11. These features have helped us to adapt the product within different customer organizations and within our own organization as well.

    Additional benefits the solution has provided are work from home and bring your own device. These have made us more efficient in terms of being able to work wherever we want and through whatever device we'd like to work on. Encouraging people to work from home and reducing dependency on fat clients, like laptops and desktops, and providing them with thin clients or zero clients, we'll be able to save on costs. With fat clients, the renewal cycle is around three to five years, whereas the renewal cycle for thin clients or zero clients is around seven to 10 years.

    What is most valuable?

    The app protection feature is one of the most valuable because it provides good security, as nobody is going to be able to look into your screen while you are sharing the screen. And if someone has installed a keylogger in your system, your keystrokes will be jumbled up and they would not make any sense to the keylogger. App protection is one of the coolest security features that I have encountered on any platform.

    For how long have I used the solution?

    Our company is a systems integrator and I have been using Citrix Virtual Apps and Desktops for around eight years.

    We have multiple versions, including Citrix Cloud and 7.15 LTSR (Long Term Service Release). Some customers are running with 7.6 LTSR and some are running on 1912 LTSR as well. But none of them are using the current release. In our organization we are also running on 1912 LTSR.

    Right now it is on-prem, and in the next three to six months it will be going to the cloud.

    What do I think about the stability of the solution?

    The solution is quite stable. Approximately 60 to 70 percent of the time, I find that issues belong to the dependent components, like network, storage, another profiling solution, or the cloud. Around 30 to 40 percent of the time it is Citrix that is the culprit. But it is quite stable.

    What do I think about the scalability of the solution?

    It is quite scalable and robust as well. On our platform we have more than a million users. And we are trying to increase the use cases so that we will have better penetration among all users.

    How are customer service and support?

    I'm an ex-Citrix guy. I was part of support and post-sales activities and I was involved in sales activities as well. I would not rate their support as high as I would have during the time I worked there.

    In part it's because they hire people from the market who may or may not have a complete understanding of the product. That is okay, but once you onboard them for support, you need to get them trained properly. Once they are trained, you need to understand their current skill set and level, and that may not be happening. That's the reason, when you jump on a call with Citrix support, they lack some basic understanding. Troubleshooting is an art. It is not just knowing about technical things. It is also asking the right questions. That level of understanding and knowledge only comes with a lot of practice.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    Setting up the solution was straightforward because, at the time, it was all on-prem. But today's solutions that we are deploying are not straightforward to set up. There are cloud, SaaS, and PaaS products, and different profiling solutions. Customers want the best of everything, and that makes the solution a bit complex.

    The setup time depends on the number of users. If I look at a standard of 10,000 users, it may take 45 to 60 days, post user-acceptance testing. But if you include the UA phase, the time may go up to three to four months.

    To manage Citrix for that same, standard 10,000-user environment, one that is operational 24/7, you would require one SME, two level-threes, four level-twos, and six to eight level-one people.

    What's my experience with pricing, setup cost, and licensing?

    Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix. The leadership of Citrix should really consider the pricing factor. Apart from that, they are the leader in the virtualization of desktop applications.

    Which other solutions did I evaluate?

    In our organization we have Azure Virtual Desktop and VMware Horizon. Citrix is not the only solution on which my team and I work.

    Scalability is the biggest factor, along with ease of use and the security features that we get. The kinds of features that we get in the Citrix security stack are really phenomenal, and I don't think that kind of feature set is available with any other platform. In addition, it is highly usable, even on choppy or low bandwidth. If customers have issues in their network, it works pretty well.

    What other advice do I have?

    These days, Citrix lacks innovation, so I would rate the current product stack as an eight out of 10. If they innovate more features for more business use cases, and they try to take more users from on-prem to the cloud, with reduced pricing and better after-sales services, they will definitely get a 10 from me.

    Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator.
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    Managing Director at a tech services company
    Real User
    Our clients can work from anywhere, while access according to security group makes things very secure
    Pros and Cons
    • "It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
    • "As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover."

    What is our primary use case?

    We use Remote PC Access and Remote Desktop Access. We use the solution for two of our clients. For each, we virtualized their whole workspace, so if they log in from anywhere, they get access to all the applications. 

    We've locked down their data centers, so some of the users, depending on their rights, cannot even copy stuff from the Citrix environment to their local desktops. Some users with more elevated rights are allowed to access their local. 

    It's for work from anywhere, but we had it before COVID. We've had it like this for a very long time.

    How has it helped my organization?

    One of the benefits is that our clients can work from anywhere. It's all consolidated in one environment. It makes it easy for them as things easily accessible from any environment.

    It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use.

    We've also set up access according to security group so it's very secure. We can lock down the environment completely.

    What needs improvement?

    As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover.

    For how long have I used the solution?

    We've used it since 2011.

    What do I think about the stability of the solution?

    The stability is very good. In some of our environments, we are on old versions so we're busy upgrading. On the old versions, we have to do a lot of session resets. Hopefully, on the newer versions, after we've upgraded, we won't have so many instances where sessions need to be reset.

    What do I think about the scalability of the solution?

    The scalability is good because, once you've set it up with the correct architecture, you can just add servers. It's very easy. You can't clone it because there's something with the SID that makes it difficult to clone. But with the latest version, you have that ability where you provision a server according to a template. It's very good.

    One of the environments we deployed it in has about 180 concurrent users, and the other one has about 85 concurrent users.

    How was the initial setup?

    If we upgrade or we set up a new environment, it takes us three months. We do have Citrix consultants who help us. We're thinking that we're maybe doing something wrong because it takes so long, but even with their help, it takes long. It's very complex to set up. If we set up an RDS farm, we can do it within three days.

    What was our ROI?

    Our clients have seen return on investment with Citrix in the security and through work-from-anywhere.

    Which other solutions did I evaluate?

    We use other technologies. For SD-WAN and web filtering we use TIBCO.

    We use RDS in environments where people can't afford Citrix, because Citrix is very expensive. But in terms of security, the Citrix environment, and how you can set it up, is a bit more secure.

    What other advice do I have?

    The centralized policy control and distributed enforcement is an eight out of 10. It's complex to set up.

    When it comes to the security of intellectual property when remote employees are using the solution, I would also rate it at eight. You can protect your environment, but I don't know if you've got logs or things like DLP that can assist you to see what's being moved out of the environment.

    Citrix plays a part in our clients' business continuation strategies. We will continue to make use of it as is, because it's much easier to manage the environment, the access, and upgrades. We install the applications only on the application servers. It's secure and makes it easy to work from anywhere, and it makes it easy to lock down the environment.

    My advice would be to get a Citrix engineer to assist you with your architecture and to send your engineers on training.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Buyer's Guide
    Citrix Virtual Apps and Desktops
    May 2022
    Learn what your peers think about Citrix Virtual Apps and Desktops. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
    597,415 professionals have used our research since 2012.
    Marwan Khattab - PeerSpot reviewer
    Sr. System Engineer at a tech services company with 10,001+ employees
    Real User
    Top 20
    Saves costs by allowing users from branch offices to reach centralized resources rather than needing those resources in every branch
    Pros and Cons
    • "Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources."
    • "The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."

    What is our primary use case?

    It was used to publish internal resources for our clients.

    How has it helped my organization?

    Our clients were very happy with the technology because they could continue with their work. For example, one of our customers had headquarters and branches. All users in the branches were using Citrix Virtual Apps and they were very happy because they could work from the branches. It helps the company or the environment to centralize all its resources and allows all users from all the branches to reach those resources without needing them in every branch. It saves costs, operations, and maintenance—everything.

    It's a very useful solution for on-premise environments because it creates flexibility by serving the resources and providing accessibility to users who are far away.

    In addition, when remote users are using the solution it provides security for the organization's intellectual property and data.

    The solution provides everything in one integrated platform, which is great for our customers.

    What is most valuable?

    Citrix Virtual Apps is the most valuable feature. Many customers use this feature to publish only applications, and not the full desktop. They can publish the internal resource or allow the end-user to reach a site or an application without having the full desktop. That's why they love this feature. It helps them save on resources.

    It also provides the flexibility of being used on any device. It makes for a good employee experience because they are able to log in using any device and reach the resource.

    We also utilized the centralized policy to apply things to all users or to categorize the users. Once users were categorized we could apply policies based on the categories. It was very helpful. We could allow users in category "A" to reach some of the resources, and allow users in category "B" to reach other resources, based on their requirements. For example, we could block USB for some categories and allow it for other categories.

    There is also access control based on device, location, end-user device, or application. This is a good feature because it adds to the flexibility. You can give access based on many factors.

    What needs improvement?

    The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers.

    For how long have I used the solution?

    I have used Citrix Virtual Apps and Desktops for about six years. I have done many deployments.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    It's also scalable.

    We have deployed it to companies that have between 500 and 3,000 employees.

    How are customer service and technical support?

    There are people who respond quickly, but others take a long time to solve things. They need to focus on support and to improve support procedures.

    How was the initial setup?

    The initial setup is "medium," between complex and straightforward. It still depends on an SQL database, and there are many components, compared to other solutions. Other solutions are easier than Citrix.

    On average, deployment takes one week.

    Our implementation strategy is just to follow the installation guide.

    Which other solutions did I evaluate?

    I have worked with VMware Horizon. To be frank, Horizon is easier to use because it's an endpoint solution. Horizon covers everything, one of the main points being that it covers Windows 10 for mobile device management. With Citrix, this does not exist. Many customers who are looking for this feature cannot use Citrix. At the end of the day, the customer is looking for one solution to manage everything: Android, iOS, Windows 10, virtual applications, and virtual desktop.

    What other advice do I have?

    Just follow the guide.

    Our clients used the following for protecting their environment: Citrix Gateway/Single Sign-on; Citrix Secure Browser; Web/URL Filtering; Web App Gateway; Citrix Endpoint Management; Citrix ADC.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    Michael Sadlik - PeerSpot reviewer
    Systems Architect at Conviso Inc.
    Real User
    Top 20
    Easy to set up, scales well, and is great for remote access
    Pros and Cons
    • "For the most part, overall stability is what you would expect."
    • "The user profiles could use some improvement."

    What is our primary use case?

    I primarily was in charge of implementation and support. The solution itself was primarily used for remote access.

    How has it helped my organization?

    The solution was perfect for expanding the environment to host more remote access users during the pandemic.

    What is most valuable?

    The ability to allow users to have remote access is the product's most valuable aspect.

    The initial setup was pretty straightforward. 

    The solution scales well.

    For the most part, overall stability is what you would expect.

    What needs improvement?

    The user profiles could use some improvement. They could use more stability and more functionality as well as user profile redirection.

    For how long have I used the solution?

    I've used the solution since 2002 across several organizations. I have a lot of experience with the product as I've used it for quite a while at this point. I've used the solution within the last 12 months, however, for the contract I have now, I am not using it.

    What do I think about the stability of the solution?

    The user profiles could be more stable. 

    The stability in general is pretty good. It is one of the numerous virtualization applications that have the same reliability as all the others; there's nothing different.

    What do I think about the scalability of the solution?

    The scalability of the product is quite good and you can expand it if you need to.

    It can expand into a larger organization and into an enterprise infrastructure from on-premise to a cloud environment.

    How are customer service and support?

    I've been in touch with Citrix technical support and I would describe them as sufficient. They are okay in terms of the level of service they provide. 

    Which solution did I use previously and why did I switch?

    It's my understanding that the company on my last project did not use a different solution before Citrix.

    How was the initial setup?

    The initial setup was not overly complex or difficult. It was very simple and quite straightforward. Overall, it's a solution that is easy to implement and maintain. 

    The initial deployment only took a few hours and maintenance is pretty minimal in terms of the time required. 

    My strategy was to implement it to the required specifications. 

    We had four people who handled the last implementation I did. 

    Maintenance requires tasks such as image updates, patching, and support.

    What about the implementation team?

    We help deploy the solution to our clients. We are able to handle any implementations. We don't work directly with Citrix, however, we do work with another third-party company. The experience we had with the company, overall, was positive. 

    What was our ROI?

    While I was on the project, I did not see an ROI.

    What's my experience with pricing, setup cost, and licensing?

    We had a yearly license and we did named instances which I didn't like, due to the fact that they took away the concurrent. I tend to prefer concurrent as you don't get duplications.

    The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees.

    Which other solutions did I evaluate?

    I don't have any knowledge of the company evaluating anything before choosing Citrix. 

    What other advice do I have?

    Our organization does not have a business relationship with Citrix. 

    I cannot recall the exact version number I last used. It might have been 2106, however, I'm not sure. It was likely the latest version of the product.

    I would advise those considering the solution to buy a maintenance contract alongside the solution. 

    What I've learned, not so much from Citrix, but all of the virtualization applications is no matter how well your system runs, somebody will ditch. You need to be prepared for that.

    I'd rate the solution at an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    CEO at a tech services company with 201-500 employees
    Real User
    Top 5Leaderboard
    Provides us with a good user experience in a very secure environment
    Pros and Cons
    • "The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop... It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good."
    • "It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."

    What is our primary use case?

    One of the things we wanted to achieve was the ability to work from home and have the same environment. We use the application virtualization capabilities, the on-premise desktop virtualization, and the cloud-hosted desktop virtualization.

    How has it helped my organization?

    A lot of people are going to a hybrid working model and they can work in the same environment, whether they're at home or in the office. They're able to work efficiently.

    Security is also of critical importance. It provides a very secure environment with several security features that can be implemented. We are an IT infrastructure company, so infrastructure passwords are very critical. It provides us with a tremendous amount of security, which is very valuable.

    Citrix also simplifies adherence to industry regulations for data protection and for compliance.

    What is most valuable?

    The most valuable feature is the desktop experience so that users don't see much difference between the remote desktop and the local desktop. Their files remain the same, so it's much easier to work from different locations. We use it for laptops and desktops only, but I believe it has the flexibility to be used on any device. If the desktop experience is good, the employees are happier. They are able to do what they want to do.

    It also provides virtualization for high-end graphics so that they can be displayed. AutoCAD can be done on Citrix. The graphics are very good.

    We also like the security features it provides.

    What needs improvement?

    It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution.

    For how long have I used the solution?

    We have been using Citrix Virtual Apps and Desktops for about two and half months.

    What do I think about the scalability of the solution?

    We have about 400 people and we have implemented it for about 130 people. We're implementing it for the other employees as well.

    Which solution did I use previously and why did I switch?

    We went with Citrix because of its security and the user experience.

    How was the initial setup?

    Deployment and management are not easy, but because we are an IT company, we are able to do it. We provide a virtual desktop service to our customers, so Citrix fits into our business model. You have to set up all the Citrix components, drivers, and Netscaler. You need to deploy three to four servers for a basic Citrix setup, as well as servers that give the remote desktop to your users.

    If you have Citrix experts, deployment should happen in a month's time. But if you don't have experts, it can take more time. Now that we have the expertise in managing Citrix on the cloud, the time it takes to get our customers on board and into the service that we are providing to them with Citrix, depends on them. We can get them on board very quickly because now we know what to do and how to do it.

    What other advice do I have?

    We haven't embraced thin clients or low-cost device computing yet. We were of two minds about whether to take full laptops or thin clients for access while working from home. We are experimenting with thin clients now, and the experience has been positive, but until now we have used only laptops. We are going to further test thin clients and then we'll be giving them to some of our users.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Daniel Aramayo - PeerSpot reviewer
    Implementation and Support Engineer at PRACSO S.R.L.
    Real User
    Top 5Leaderboard
    Extensive and compelling features, but support is sometimes a little slow
    Pros and Cons
    • "Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device."
    • "I think Citrix's support is good, but sometimes it is a little slow."

    What is our primary use case?

    We use Citrix to unite data sets for remote work and media services. Citrix is used for application virtualization as well as remote access to desktop workstations. We have 30 employees using this technology in various roles, including customer and tech support as well as accounting.

    How has it helped my organization?

    In terms of the employee experience, I would say I think Citrix is quite good. It has also helped us to comply with industry regulations on data protection by allowing us to maintain our target policy of controlling clients' access to information. 

    What is most valuable?

    Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device. It has a few security features that are interesting— actions that permit the user to access only the information they are supposed to access. It's extremely secure because all the data is encrypted. The work can be done remotely but the data never has to leave our data center.

    For how long have I used the solution?

    I've been using Citrix Virtual Apps and Desktops for about four months.

    What do I think about the stability of the solution?

    It's efficient. Because there are fewer parameters, the base application runs in less time with less effort.

    How are customer service and support?

    I think Citrix's support is good, but sometimes it is a little slow. I would rate it a seven out of 10.

    Which solution did I use previously and why did I switch?

    Compared to other desktop virtualization products I've used, Citrix has more compelling features that are much more extensive.

    How was the initial setup?

    Setting up Citrix wasn't complex.

    What was our ROI?

    The whole organization is more productive because Citrix allows us to coordinate together and share information.

    What other advice do I have?

    My advice would be to test this solution and see if it meets your expectations.

    On a scale of one to 10, I would rate Citrix a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Citrix Virtual Apps and Desktops Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2022
    Buyer's Guide
    Download our free Citrix Virtual Apps and Desktops Report and get advice and tips from experienced pros sharing their opinions.