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Check Point Harmony Email & Collaboration pros and cons

4.4 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Check Point Harmony Email & Collaboration's automated rule cleanups and policy installs significantly enhance organizational efficiency and security.
The API feature of Check Point Harmony Email & Collaboration is highly valued for its forward-thinking advancements in the market.
Advanced phishing and malware detection features in Check Point Harmony Email & Collaboration improve email and collaboration security.
Seamless integration with popular platforms like Office 365, G-Suite, Teams, and Slack ensures heightened protection against advanced threats.
The use of AI in Check Point Harmony Email & Collaboration offers substantial enhancements in threat management and email security.

CONS

Stability remains a challenge, requiring frequent alterations and revisions, often involving prolonged communication with engineers and managers.
Technical support response time is slow, sometimes taking up to 10 days for resolution after multiple case escalations.
False positives occur regularly, causing important emails to be flagged, although improvements are made when reported.
There is difficulty in exporting reports and metric data; a lack of this capability complicates data sharing and analysis.
Integration is limited to Microsoft Office 365 and Google G Suite, requiring expansion to support additional email service providers.
 

Check Point Harmony Email & Collaboration Pros review quotes

reviewer1354488 - PeerSpot reviewer
Manager Firewall and Security at a manufacturing company with 1,001-5,000 employees
May 21, 2020
The feature I find to be most valuable is very much the zero-touch provisioning. I was able to be up, operational, and 100 percent functional in less than a half an hour.
Nasseer Qureshi - PeerSpot reviewer
Pre Sales Consultant at Redington Group
May 22, 2025
The incorporated AI capabilities are particularly notable, functioning as AI versus AI, and it has protected us from various threats with a nice dashboard that shows if anything is missed by MS 365.
DU
CISO at IMC Companies
Nov 1, 2020
It is very intuitive. It is a point and click type of deal.
Learn what your peers think about Check Point Harmony Email & Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: November 2025.
874,056 professionals have used our research since 2012.
AQ
Account Manager at iValue Group
May 17, 2025
There has been a 70% decrease in phishing emails and data breaches since implementing Check Point Harmony Email Security.
VR
Network Security Engineer - Presales at a tech services company with 201-500 employees
Dec 9, 2020
For Threat Prevention, I was impressed with this feature and the solution's effectiveness. It has been very good.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Oct 23, 2025
Check Point has made my threat prevention better; it has helped me avoid having to redo machines and has helped protect our data by not letting unauthorized items through.
RG
CTO & Co-Founder at Cyber Strategic
Jun 7, 2023
In my opinion, it's one of the best products. It does protect other things like Slack and Salesforce, which are more about communication.
SanjeevKumar20 - PeerSpot reviewer
Network Security Engineer at NTT Security
Jun 28, 2024
The email security solution boasts an exceptional success rate in filtering out junk, spam, and phishing emails while ensuring that legitimate emails reach their intended recipients. The setup process is straightforward and user-friendly
Konstantinos Mourikis - PeerSpot reviewer
Senior Presales Engineer at Odyssey Software
Jul 21, 2023
The solution has a very effective anti-phishing algorithm that detects a significantly higher number of phishing emails compared to the default Microsoft solution.
reviewer1395567 - PeerSpot reviewer
IT Security Analyst at a energy/utilities company with 1,001-5,000 employees
Jul 28, 2020
We need the phishing detection and email quarantine. Once an email is considered malicious, it stays in the quarantine where we can interrogate it. We can check out why it was quarantined and see if it should be delivered to the individual.
 

Check Point Harmony Email & Collaboration Cons review quotes

reviewer1354488 - PeerSpot reviewer
Manager Firewall and Security at a manufacturing company with 1,001-5,000 employees
May 21, 2020
if a phishing email were to get through and bypass the product — which very few do — it would be nice if, when a user clicked on that phishing email, they got a second-chance opportunity, a chance to double-check that they really wanted to proceed to that website.
Nasseer Qureshi - PeerSpot reviewer
Pre Sales Consultant at Redington Group
May 22, 2025
While the analytics are commendable, they don't provide deep dive insights. They show the overall counts of malware, phishing, and business compromise emails, but there isn't a robust ability to dive deeper into those categories to see specifics.
DU
CISO at IMC Companies
Nov 1, 2020
The NAVEX metrics that I have been using on the CloudGuard dashboard cannot be exported. If they were to add report exporting capabilities on each of metric objects on the dashboard, that would be awesome.
Learn what your peers think about Check Point Harmony Email & Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: November 2025.
874,056 professionals have used our research since 2012.
AQ
Account Manager at iValue Group
May 17, 2025
For tech people who want to dive deep into self-servicing capabilities, Check Point could improve in this area.
VR
Network Security Engineer - Presales at a tech services company with 201-500 employees
Dec 9, 2020
Other vendor support teams go after fixing the issue the moment that they join the remote session. The problem that I have faced with Check Point support is that they share the case number with me, then it takes at least two days for them to join a remote session with us, even though we have asked for this timeframe to change. Even though we have already explained the problems that we are facing or the business pain points in our network on the call or email, we have to repeat the problem statements again in the console. It can take four or five days to resolve the issue from the moment they understand the problem. This includes the time to teach their R&D or internal team whatever the issue is. I have faced timeframes as long as seven to 10 days for fixing some issues.
UK
Sr. Technical Specialist at Softcell Technologies Limited
Jun 17, 2025
Currently, Check Point HEC supports only Microsoft Office 365 and Google Sheets. In today's world, some clients are using old email service provider solutions, so it would be better if HEC also provides support for third-party email service solutions, such as IBM HCL Notes, creating more opportunities.
Derek Schneider - PeerSpot reviewer
Manager, Information Technology at a hospitality company with 201-500 employees
Oct 23, 2025
During the East Coast server outage with Amazon service this week, mail was delivered and then pulled back because Harmony wasn't working properly and needed to scan it.
RG
CTO & Co-Founder at Cyber Strategic
Jun 7, 2023
It would be nice to see them expand their collaboration capabilities to include other suites and integrate with lesser-known products.
SanjeevKumar20 - PeerSpot reviewer
Network Security Engineer at NTT Security
Jun 28, 2024
Initial Learning Mode takes a while.
Konstantinos Mourikis - PeerSpot reviewer
Senior Presales Engineer at Odyssey Software
Jul 21, 2023
I would like Check Point to extend its coverage to include more cloud applications.