CDW Managed Cloud Services Reviews

Name: CDW Managed Cloud Services
Brand: CDW
Rating: 5 (7 reviews)

Vendor: CDW

4.6 out of 5

7 reviews

What is CDW Managed Cloud Services?UNIXBusinessApplication
Price:

CDW Managed Cloud Services is an all-around cloud management service. This service is used to manage, integrate and migrate cloud platforms such as Office 365, Amazon WorkSpaces, and Microsoft Azure Cloud, to name a few. In addition to the cloud management service, CDW Managed Cloud Services as well helps users design and set up platforms upon request. This service helps users keep their platforms running smoothly and advises the best practices to its users. Users can lean on this service as it provides IT support and operations which helps to reduce their IT footprint and can result in both time and cost savings.

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CDW Managed Cloud Services

September 2023

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Featured reviews

Shawn Campbell

IT Manager at Bolger Brothers Inc.

Oct 12, 2021

The infamous whiteboard still has some things to deploy from my standpoint and our primary business solution standpoint. So, there is always room to grow. There are a few security things that I would like to deploy, such as single sign-on so the email address and password are the login. From my professional standpoint, I would like an app to manage WorkSpaces from my phone. I don't believe there is one right now, and I have looked. For example, if somebody comes to me, and heaven forbid I'm not in the office, my solution is to log into my phone to the portal via web, then scroll down and restart their WorkSpaces. This is assuming that I have the data, because in places like rural Pennsylvania, you can't guarantee that. They have an app for managing the servers, but WorkSpaces is where most of my day-to-day stuff ends up. This is not really under CDW, but if CDW developed an app for that, I definitely would partake in it. If you take a dive through their websites, it feels like they were all put together by different teams. I know they are changing this because I am pretty sure that we have talked about this issue with the account reps. In the two years that we have used them, the websites have improved considerably. One used to be like an old SharePoint site that was Internet-facing, and I was very scared of it. They have actually gone to custom dashboards now, but I would love to see a single dashboard for my AWS, Office 365, and all of that stuff just laid out about three-tiers deep so I don't have to dig through websites.

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Frank DiGiovanni

Systems & Network Engineer at West Morris Regional High School District

Nov 2, 2021

CDW built things from the ground up for us. We didn't have to do a lot of the work to get all the foundational pieces in place. They did everything for us and then handed it off to us and showed us how to use it. We took it from there. That freed up a lot of our summer work time because we have a lot of other projects going on in the summer. Having CDW as a second team for us was helpful and saved us a lot of time. They made sure that things were set up correctly. They know the ins and outs of the security side of AWS and we don't. They made sure that all our ACLs were in place and correct. Everything they did really took a lot off our plate. This kind of project would probably have taken us two weeks' worth of time in the summer, if we had done it ourselves. I was able to devote those two weeks to work on other things, like upgrading our firewalls and switches and access points, and prepping for the new students' Chromebooks that were coming in. I told CDW what we needed and they built it. They worked on it and they showed us how to use it and we just started using it. They handed us the keys. Overall, what CDW does for us, results in weeks of time savings, collectively, over the summer. We do most of our work in the summer. We don't do any major projects during the school year. Over the three months of June, July, and August, they saved us about half of the time we would have had to spend on projects. That means a month and a half of our time was freed up. If we had to put projectors in every day, we wouldn't get anything else done. We even had CWS Managed Cloud Services help us with some of the scripting, at the beginning of the year, to enable our students to access our AppStream, through our SAML app connection. We had to run some Python scripting to apply a certain URL to each of the students' user profiles in the Google Admin console. Without that, they wouldn't be able to click the SAML icon that I pushed to them and have it connect. I put a ticket in with CDW and gave them access to a temporary Google admin account. They went in and exported all the student info and ran the script against it. I didn't have to worry about it, and that was great. CDW listened to what our needs were, looked at what our goals were, and worked with us to meet them. They came up with a clear-cut path and plan and they achieved it. They met all the goals.

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reviewer1703610

Design Technology Manager at a construction company with 501-1,000 employees

Oct 27, 2021

When you initially engage with them, there is the idea that you will have certain check-ins on a quarterly or monthly basis. That didn't really occur until we started to reach out to engage with them. As soon as we started to touch base, it was great. We identified that there were some other initiatives we wanted to get in place. However, it was really on us to get the ball rolling on that. It would have been helpful if we had a CDW resource reaching out, saying, "Hey, what do you want to do next? How is this working for you? How is this not?" That initial engagement would have certainly helped on the professional services side. Sometimes, there is a lack of engagement that could be improved. While I am satisfied overall, there is room for CDW to reach out and be proactive with their customers, ensuring that they are leveraging all the tools available to better manage their environments.

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Pricing

"A lot of people see the cost, and they are like, "Well, that is a lot if we already have an internal IT person." It's like, "Well, you're not just getting that." You are getting access to resources and peace of mind, to say, "I don't have to worry about this server dying at 2:00 in the morning because these guys will handle it." I will wake up, and if there would have been a problem, it would have been addressed. It would have been notated and fixed."
"It is a little more complex than I would like, but I think that's more AWS than CDW. CDW actually saves us money in regards to the way they handle things. We get support without a six-figure commitment from the AWS side, and that's appreciated."
"We have used CDW’s free Recommendation Engine. That is what we use for the cost savings. It helped us find places to reduce our cloud costs."

Valuable Features

"CDW Managed Cloud Services has found pitfalls and various things in the infrastructure, e.g., in routes, IP ranges, and security loopholes, that didn't need to be there. They stripped it down and went to a very flat topography, making it less complicated. So, there are less things to trip over and go wrong, which means less downtime."
"Their proactive alerting is valuable. They'll try and apprise us of issues before they become problems. I find that very valuable."
"CDW has performed great from a project management standpoint. We had set up our environment with our knowledge of how to set up the virtual servers in the cloud. They came back and did an analysis to help us with our savings. This was something we hadn't thought about, but actually helped us reduce some of the costs. The cost savings was about a third of the cost over three years."

Room For Improvement

"The infamous whiteboard still has some things to deploy from my standpoint and our primary business solution standpoint. So, there is always room to grow. There are a few security things that I would like to deploy, such as single sign-on so the email address and password are the login."
"They can maybe improve the scheduling. There have been times where I wanted to schedule something, and there was a conflict on their side as to who can do it and when and why, but other than that, they have been pretty stellar."
"The pricing could always come down because cost is always a factor. Our business is always looking to reduce costs while getting the best services."

Pricing

"A lot of people see the cost, and they are like, "Well, that is a lot if we already have an internal IT person." It's like, "Well, you're not just getting that." You are getting access to resources and peace of mind, to say, "I don't have to worry about this server dying at 2:00 in the morning because these guys will handle it." I will wake up, and if there would have been a problem, it would have been addressed. It would have been notated and fixed."
"It is a little more complex than I would like, but I think that's more AWS than CDW. CDW actually saves us money in regards to the way they handle things. We get support without a six-figure commitment from the AWS side, and that's appreciated."
"We have used CDW’s free Recommendation Engine. That is what we use for the cost savings. It helped us find places to reduce our cloud costs."

Valuable Features

"CDW Managed Cloud Services has found pitfalls and various things in the infrastructure, e.g., in routes, IP ranges, and security loopholes, that didn't need to be there. They stripped it down and went to a very flat topography, making it less complicated. So, there are less things to trip over and go wrong, which means less downtime."
"Their proactive alerting is valuable. They'll try and apprise us of issues before they become problems. I find that very valuable."
"CDW has performed great from a project management standpoint. We had set up our environment with our knowledge of how to set up the virtual servers in the cloud. They came back and did an analysis to help us with our savings. This was something we hadn't thought about, but actually helped us reduce some of the costs. The cost savings was about a third of the cost over three years."

Room For Improvement

"The infamous whiteboard still has some things to deploy from my standpoint and our primary business solution standpoint. So, there is always room to grow. There are a few security things that I would like to deploy, such as single sign-on so the email address and password are the login."
"They can maybe improve the scheduling. There have been times where I wanted to schedule something, and there was a conflict on their side as to who can do it and when and why, but other than that, they have been pretty stellar."
"The pricing could always come down because cost is always a factor. Our business is always looking to reduce costs while getting the best services."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CDW Managed Cloud Services Buyer's Guide for additional reliable information.

Learn more about CDW Managed Cloud Services

CDW Managed Cloud Services Features:

CDW Managed Cloud Services has many valuable key features. Some of the most useful ones include:

Management - Manages a vast amount of services to support users’ cloud infrastructure in addition to other solutions and platforms.

Integration and Migration - Provides users with integration and migration services and support for cloud infrastructure.

Portal - This service’s portal is very accessible and logging a ticket can be done via the portal.

Expertise - CDW Managed Cloud Services has the expertise to address any question or request that may arise. If they are unable to provide the information needed, they will reach out to the first-line provider and will get any answer that is needed.

CDW Managed Cloud Services Benefits:

There are many benefits to implementing CDW Managed Cloud Services. Some of the biggest advantages the solution offers include:

Proactivity - CDW’s team will realize something is wrong within a system that they are managing before the user notices and is quick to fix the issue at hand. CDW will alert the user right away and will prevent any further damage from happening. This provides all users with the security that they need and increases operational efficiency.
User-First Outlook - CDW Managed Cloud Services provides integration and deployment services. These services are provided at the pace of the user without being limited by the availability of resources, giving the user the flexibility that they need. CDW will listen to its users and understand their goals before they start to take action.
Efficiency - This service helps to save users’ time by providing support and skills that users may not have acquired yet. By providing this support, a user does not need to spend the time required to research and learn about the issue and the remediation process. A user can easily request support from CDW Managed Cloud Services.

Reviews from Real Users:

Below are some reviews and insightful feedback written by PeerSpot users currently using CDW Managed Cloud Services.

A Systems and Network Engineer at a medium-sized university comments: “CDW's service enables us to deploy infrastructure services at our own pace without being limited by the availability of resources. It helps us leverage skills that take a long time to acquire, skills that we don't have in-house. Making use of CDW's skills in those areas saves us a lot of time.”

A System Integration Manager at a medium-sized utilities company says: “It gives us peace of mind, knowing that someone is there in case the servers go down… Their managed services team knows that something is wrong before we do and they fix it for us. This keeps us running very smoothly without issues.”

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CDW Managed Cloud Services Reviews

What is CDW Managed Cloud Services?UNIXBusinessApplicationPrice:

Featured reviews

Pricing

Valuable Features

Room For Improvement

Pricing

Valuable Features

Room For Improvement

Learn more about CDW Managed Cloud Services

What is CDW Managed Cloud Services?UNIXBusinessApplication
Price: