BMC Remedy Reviews

We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.

It has some good features for tracking. They also have a cloud and a mobile access feature. 

Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.

I've been working with BMC Remedy Asset Management for about ten years.

BMC Remedy Asset Management has been there for a while, and it's well-adapted. It's definitely stable and reliable.

BMC Remedy Asset Management is a scalable solution.

Technical support is good. They provide both online and offline support. I keep hearing about their good service and support.

The initial setup has become easier. We can set up and deploy within two weeks, but it would be better if we could do it within a day or even within two minutes.

I would tell potential users that this is a good and reliable solution. It's a solution that has stood the test of time. Not something new that hasn't been used extensively. Many Fortune 500 companies use it, and it's definitely a good solution.

On a scale from one to ten, I would give BMC Remedy Asset Management a seven.

I currently work for a telco client, and in this particular situation, the solution is mainly used to manage the telco asset, like cell towers and nodes. I'm a contractor and ITSM consultant. 

The client is mainly trying to use the asset management as a repository more than an asset management tool, and not all the features are currently being used, so it's more like CMDB. When I use it for other clients, I actually like the peer sharing module and receiving assets - those are useful features. I also like their software asset management, that's a great feature.

I think the way the Software Asset Management is designed makes it kind of complicated. It could be more user friendly for admins to manage. It would be helpful if someone who didn't have complete knowledge about the back end forms could manage this feature.

I've been using this solution for close to eight years. 

The stability is good in this solution. 

Scalability of the solution is quite good. There are 20 users for now and most of the assets are created using integration tools. The user only has access to update these assets in the system, in case of any changes and for creating CIUs. 

The customer support is great, maybe that's because I'm with a big client. They really are very good. 

The setup is straightforward, it's fine, but maintaining the compliance reports and the software library is kind of complicated. One admin would be fine for maintenance, it depends on which area of the asset management tool, but the level of knowledge and skills needs to be a little more advanced. 

I believe licensing is quite costly but I don't have the figures. 

I would suggest making an effort to utilize all the available features, because asset management is kind of tricky. It has the connections with other applications in your organization, such as finance, but once you have an ITSM Suite and Asset Management, it's all part of the ITSM Suite, so it's better to have it as a central asset management tool, because you need to connect it with other applications, like incidents and changes and knowledge. I would encourage anyone implementing ITSM Suite with Asset Management, not to use it just as CMBD. Try to explore the features and have it as a centralized asset management tool in your organization.

I would rate this solution an eight out of 10. 

BMC Remedy offers a valuable feature for service desk agents or support teams, allowing them to manage incidents seamlessly. It requires endpoint monitoring and application installations. This feature enables agents to handle tickets efficiently by providing the option to connect to destination PCs remotely for issue resolution.

The Smart IT interface of BMC Remedy looks especially good, particularly for its advanced features. An advanced catalog license allows access to an extensive service catalog, albeit at a higher cost. The interface boasts attractive capabilities for the service catalog, making it a compelling option for end users.

BMC Remedy has undergone significant transformations, transitioning into a containerized application. While SMAX also adopts containerization, the deployment process for BMC Helix is notably more complex than SMAX. This complexity has led to challenges and complications during on-premises deployment. Previously, Remedy was a classic on-premises tool with a straightforward installation process, similar to other tools. However, deploying Helix on-premises has become more intricate with the shift towards containerization.

I have been using BMC Remedy as a partner since 2000.

We work with with with with Helix Discovery and Atria. There isn't a parallel approach to deployment. The old versions are based on container platforms.

BMC Remedy is designed for complex environments but comes with a high price tag, which may not be suitable for startups or small companies. For such businesses, there are more affordable options available that can still fulfill their needs. As your company scales, you can consider upgrading to more robust tools like BMC Remedy's enterprise editions or similar solutions.

BMC Remedy is competitive. It excels more in maintenance than in identity management. It is highly customizable and allows for tailoring, which is advantageous for IT consultancies like mine. This flexibility enables me to evaluate various processes and address business needs efficiently.

Remedy is an endpoint monitoring application. This application targets devices such as desktops and laptops. Users install an agent on these devices to monitor, discover, and access various features. One of these features is the ability to remove the stock.

I'm satisfied with the customization, but it's much easier in SMAX. However, I'm also satisfied with NDC.

I recommend opting for BMC Remedy as a SaaS solution in the cloud rather than deploying it on-premises. This approach eliminates many deployment challenges associated with containerization and ensures smoother customer operations.

Overall, I rate the solution a nine out of ten.

We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.

Remedy is very complex. There is room for improvement with the monitoring server area.

In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.

I have been using BMC Remedy Asset Management for four months.

The solution is stable.

Remedy is a scalable product. We have over 50 users.

The initial setup of BMC Remedy Asset Management was complex.

The solution offers some very good features, however, it is very complex. I recommend Remedy, however, it depends on the needs of the company.

Overall, I would rate BMC Remedy Asset Management an eight out of ten.

I am using BMC Remedy Asset Management for assent and license management.

The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.

BMC Remedy Asset Management could improve by adding intuitive dashboards.

I have been using BMC Remedy Asset Management for a few months. 

The stability of BMC Remedy Asset Management is good.

BMC Remedy Asset Management is scalable and easy to do. 

I have not contacted support.

The setup of BMC Remedy Asset Management is easy.

We did the implementation and provided the maintenance using approximately five specialists.

The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand.

BMC Remedy Asset Management is a good solution.

I rate BMC Remedy Asset Management an eight out of ten.

• Management of assets
• The lifecycle of an asset.

Visibility and more control. It was hard to get reports unless by contacting the developer.

Financial aspects, and handling of the life cycle.

Improve the user experience.

BMC Remedy monitors and manages complete IT infrastructure and application management solutions. It is one of the top three solution providers in this space.

The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations.

Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market.

I have been working with the product for 20 years. 

I rate the product's stability a seven out of ten. 

I rate the tool's scalability a seven to eight out of ten. Our clients are enterprise businesses. 

I'd rate it about five on a scale of one to ten for initial setup ease because deploying the solution's not that simple. BMC Remedy is traditionally an on-premise solution, though they now offer a cloud option. Deployment typically takes at least a quarter plus for implementation.

Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow.

I rate the overall solution a seven out of ten. 

I have used it for checking our customer's needs, and that's going to be on most of our types of plans, from Downco, pharmacies, VIP companies, etc.

On the product, they have a number of stability, development, and networking features. You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.

The integration could be improved. 

Another significant area of improvement is UI. The UI is not very intuitive, and it can be difficult to use for some people. It is quite outdated, I also have a lot of customer complaints about the user interface.  

I also think the pricing could be a bit lower.

We've used it for a long time. I've been using it for around 14 years. We use updated version 208.

I would rate the stability a nine out of ten. It's stable, but for a customer, you can customize the system. In addition to my desktop authorization, they are not programmed to the endpoint, which can affect the stability of the system because they can break down the database, and such.

I would rate the scalability an eight out of ten. We have around 12 to 14 customers using BMC Remedy. 

Customer service and support is about the application and the license. They open cases. Depending on the priority of the case, they can be very helpful. But if it's a lower-priority case, it takes some time. Let's say for the customer.

Neutral

We previously worked with a different product. The other solutions weren't as good. Maybe they were just prototypes, like mocktails. They weren't set up correctly, so now we've switched to BMC.

The initial setup is quite straightforward. Everything is done through the website, based on the server. 

The deployment model depends on the client. We use both on-premises and cloud solutions.

We are the system integrators. It usually takes about an hour, depending on the size of the deployment. For example, to set up one server, it takes one hour.

However, maintenance is handled by another team. There are four engineers on the team.

There are costs based on the product and the number of licenses. They also offer some subscription technologies that you can subscribe to. They have multiple products, each with different types of maintenance. They provide testing for you. Generally, a subscription is a good prospect for a device.

Overall, I would rate the solution an eight out of ten.