Automation Anywhere (AA) OverviewUNIXBusinessApplication

Automation Anywhere (AA) is the #2 ranked solution in best RPA tools. PeerSpot users give Automation Anywhere (AA) an average rating of 8.4 out of 10. Automation Anywhere (AA) is most commonly compared to Microsoft Power Automate: Automation Anywhere (AA) vs Microsoft Power Automate. Automation Anywhere (AA) is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Automation Anywhere (AA) Buyer's Guide

Download the Automation Anywhere (AA) Buyer's Guide including reviews and more. Updated: December 2022

What is Automation Anywhere (AA)?

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. 

For additional information, visit www.automationanywhere.com.

Automation Anywhere (AA) was previously known as Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise.

Automation Anywhere (AA) Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Automation Anywhere (AA) Video

Archived Automation Anywhere (AA) Reviews (more than two years old)

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Senior Analyst at Capgemini
Real User
Good automation with PDFs and has helped increase our productivity significantly
Pros and Cons
  • "The ROI on major bots has been phenomenal."
  • "Excel, Outlook, and Word automation are very difficult with V11."

What is our primary use case?

We primarily use this product for Web Applications, Outlook, and Excel.

How has it helped my organization?

It helped to increase productivity in a commendable manner.

What is most valuable?

The most valuable feature is PDF automation, where we can automate templated PDFs with almost 100% accuracy.

DOMX path support for identifying the web elements is helpful.

The Control room features, such as pooling devices, Queues, and the secure environment, are also valuable.

What needs improvement?

Commands in Excel, Outlook, and Word automation are very limited and hence facing difficulties automating complex requirements for the above applications with V11 version. 

Buyer's Guide
Automation Anywhere (AA)
December 2022
Learn what your peers think about Automation Anywhere (AA). Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
657,849 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Automation Anywhere for two years.

How was the initial setup?

Relatively the installation is complex compared to other competing technologies. Lot of things has to be worked around for Control room setup and for starting the bot development like user creation and specific roles getting assigned etc... 

What about the implementation team?

I've installed it on my own using installation guide. But a lot more things are involved while installing

What was our ROI?

The ROI on major bots has been phenomenal.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1469130 - PeerSpot reviewer
Technology Analyst at Infosys
Real User
IQ Bot helps with the conversion of semi or unstructured data to structured data
Pros and Cons
  • "Automation Anywhere has improved my organization by automating many rule-based and nonjudgmental processes in domains like telecommunications, human resources, financial services, and daily or monthly reporting."
  • "The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it."

What is our primary use case?

I have used AA to automate window-based applications like SAP, Microsoft Dynamics AX, Database, Microsoft Office (Excel, Access), CSV/TXT file, folders based operations, etc. When it comes to web-based applications, AA really shines. Automation applications Share-point, Blackline Reconciliation, Agile point submissions, and Web-based reporting exercises are in real-time.

When it comes to the database AA also works pretty well with SQL and Oracle by executing CRUD queries.

How has it helped my organization?

Automation Anywhere has improved my organization by automating many rule-based and nonjudgmental processes in domains like telecommunications, human resources, financial services, and daily or monthly reporting. The deployed bots/automation helped the organization in terms of errorless progress, meeting SLAs in time, 24/7 working hours, reducing dependencies from the human workforce, and FTE realization.

The realized FTE was deployed in more of a complex process and the employee utilization also improved. 

What is most valuable?

Out of all the features from Automation Anywhere version 11, IQ Bot, is the most valuable feature because it helps us in the conversion of semi or unstructured data to structured data which made it possible to automate a lot of complex processes.

Other than the IQ Bot, the below commands in the task bot also shine in a very useful and reliable way:

Excel Spreadsheet Commands, Database Commands, API Integration, Credential locker management feature and Workload management feature.

What needs improvement?

The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it.

They should make it more simple because a lot of times I have to go through the user manual while dealing with the Automation Anywhere Control Room.

I always wanted a python and javascript editing console in version 11, which I later found in A2019. Earlier, only Run script command was there to directly run the scripts which somehow creates one additional dependency to the solution.

For how long have I used the solution?

I am using AA v11 for three years and A2019 for the last two months.

What do I think about the stability of the solution?

Its pretty nice actually. AA is very stable with Windows-based applications.

What do I think about the scalability of the solution?

When it comes to scalability, the mini bots comes into the picture and helps us to scale the automation. 

How are customer service and technical support?

It was very satisfying.

Which solution did I use previously and why did I switch?

I have used Blue Prism as a primary automation tool but due to the limitation of commands/stages the organization considered AA as a primary tool. 

How was the initial setup?

It was very easy to install since it automatically validates if all required files are installed in the machine or not.

What about the implementation team?

My organization is partners with Automation Anywhere.

What was our ROI?

I am just a developer so I have no idea about ROI.

What's my experience with pricing, setup cost, and licensing?

I do not have that much knowledge about cost/pricing or licensing details.

Which other solutions did I evaluate?

I worked with Blue Prism also.

What other advice do I have?

I am pretty impressed with the A 2019 version.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Automation Anywhere (AA)
December 2022
Learn what your peers think about Automation Anywhere (AA). Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
657,849 professionals have used our research since 2012.
reviewer1464534 - PeerSpot reviewer
RPA Specialist at Thirdware Solution Ltd.
Real User
The flow chart view helped our customers easily understand the code
Pros and Cons
  • "It has improved a lot. We could identify a lot of manual processes that can be automated for our customers. The scope of automation by using Automation Anywhere has become wonderful. IQ Bot and AI sense are the incredible features provided."
  • "We have encountered some issues in the actions like Terminal Emulator-> Send Key -> Page Down/Up not working."

What is our primary use case?

Automation of AP 3 Way Invoice Matching Process. Details from PDF invoices with the corresponding data in terminal. This project involved applications like Outlook, Aurora Terminal, PDF reading by IQ Bot, and Excel. The current scope of the project was to process around 600 invoices per day from 20 different suppliers which has saved a lot of time for the end-user. It has been deployed in production and the customer is pretty much happy with the performance of the bot.

On-Premise installation of CR with 1 runner and 2 creator license.

IQ Bot

16GB RAM

How has it helped my organization?

It has improved a lot. We could identify a lot of manual processes that can be automated for our customers. The scope of automation by using Automation Anywhere has become wonderful. IQ Bot and AI sense are the incredible features provided.

The features and the architecture of Automation Anywhere make it easy to analyze any process and conclude good candidates for the automation. The flow chart view helped our customers understand the code pretty easily. The handover or knowledge transfer also becomes very comfortable. 

What is most valuable?

  • The most valuable features I see on the actions added have a lot of commands that were unavailable in older versions.
  • The concept of packages with the flexibility of adding our own package. The packages for running Python Scripts, different packages for excel, and it has the option to work with Excel if it is not installed in the machine.
  • Exception handling with try, catch, finally and many other actions introduced.
  • Concept of different data types.
  • The different views for writing code like Flow or List or Dual.

What needs improvement?

1) We have encountered some issues in the actions like Terminal Emulator-> Send Key -> Page Down/Up not working.

2) We found difficulties while copy-pasting commands after the end of "IF" condition and "Loop".

3) A scroll bar will be good in the "Flow" tab.

4) When any command is double-clicked, if the command opens in a popup window as we had in AA desktop versions, then that could have saved some space for development as the code writing section seems to be less which creates difficulties when there are loops in the loop.

5) Email trigger was also not working.

For how long have I used the solution?

I have been using AA for four months.

What do I think about the stability of the solution?

Currently, it is a beta version but has pretty good performance stability. There are issues in some packages. I hope with all the updated packages the solution will be much more stable.

For example: Terminal Emulator-> Send Key -> Page Down/Up command is currently not working.

What do I think about the scalability of the solution?

Excellent.

How are customer service and technical support?

Supportive but takes longer time to respond.

Which solution did I use previously and why did I switch?

I always used Automation Anywhere from version 10.5 to A2019.15

How was the initial setup?

It was easy and straightforward.

What about the implementation team?

In-house.

What was our ROI?

ROI of the current project delivered saved 4 hours of time per day of the end user.

What's my experience with pricing, setup cost, and licensing?

The setup cost is less than other solutions in market

Which other solutions did I evaluate?

Blue Prism. I personally did not like the way and features provided for developing bots.

What other advice do I have?

It's an awesome solution for automation.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1467657 - PeerSpot reviewer
Senior Software Engineer at Athena Global Technologies Ltd
Real User
Helpful customer portal, and the interface is suitable for business users without technical experience
Pros and Cons
  • "By using its AI & ML capabilities, we have solved many problems for our clients."
  • "I suggest having more ways to perform string manipulations and string operations, instead of just what is pre-defined in the V11 tool."

What is our primary use case?

We use Automation Anywhere to implement robotic process automation solutions for complex and time-consuming scenarios, especially legacy systems, SAP, & mainframes.

I have recently used Automation Anywhere successfully for a system that is very old, and didn't even have API support. In fact, the creators are no longer providing support for their product, but we successfully implemented the solution and helped the client to reach their customers.

The other use case we have implemented is for invoice processing, where there are a number of templates available. 

How has it helped my organization?

AA helped our clients to achieve their goals faster and more efficiently, also reaching ROI very quickly. We, as an organization, now have a very positive image from our clients' perspective by suggesting Automation Anywhere instead of their competitors. This product has helped them to implement RPA in their organization.

In addition to providing services to our clients, we have used AA in HR management and the payroll processes, where it helped our employees to get rid of tedious and repetitive work. Our employees are engaged in better and more productive tasks compared to the past.

What is most valuable?

Automating Mainframes, Legacy systems, SAP applications, IQ Bot, & Natural language processing abilities are its strong points. By using its AI & ML capabilities, we have solved many problems for our clients.

No other tool is as stable as Automation Anywhere, considering the ML & AI capabilities & ease of use.

Automation Anywhere's interface is pretty awesome and easy to use, even for a business user. The dashboard & Bot analytics are very clear, even for a guy without any technical knowledge. 

What needs improvement?

I still believe there is a long way to go when it comes to ML & AI capabilities, though Automation Anywhere is the leader here in the market.

A2019 is awesome with its features but I don't find it as stable as v11.

I suggest having more ways to perform string manipulations and string operations, instead of just what is pre-defined in the V11 tool. 

I would like to have a buffer-type thing where the bot should throw an exception to the production support team when it is looping through a record.

Date operations can be improved without using VS script. 

For how long have I used the solution?

I have been using Automation Anywhere for the past four years.

What do I think about the stability of the solution?

The solution is pretty stable but A2019 can be improved. 

What do I think about the scalability of the solution?

The scalability is the best of all the RPA tools that I have seen.

How are customer service and technical support?

Their technical support is the best. I always find the best solutions in the customer portal.

Which solution did I use previously and why did I switch?

I did not switch from another tool. Instead, I select AA as per my client's requirements. That said, my choice is Automation Anywhere any day.

How was the initial setup?

The initial setup is very simple and straight forward.

What about the implementation team?

We implemented using our in-house team. 

What was our ROI?

Our ROI is 70% annually.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and one can achieve ROI faster when compared to other tools.

What other advice do I have?

Automation Anywhere is your best choice if you want to implement RPA.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466973 - PeerSpot reviewer
Application Support Associate at Accenture
Real User
Easy to use, the IQ Bot greatly assists in processing data, and the Bot Store has many helpful bots to choose from
Pros and Cons
  • "I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities."
  • "I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."

What is our primary use case?

We have automated desktop applications, web applications, SAP applications, invoice processing through IQ Bot, as well as other projects. We have been achieving high accuracy with a maximum success rate.

How has it helped my organization?

The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that additional functionality can be added through the use of class libraries and APIs.

What is most valuable?

I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities. We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time. We can easily train the bot to extract the required fields, and we are processing tons of invoices using IQ Bot in a fraction of the time. This has saved our company lots in terms of both costs and manpower.

Working with Automation Anywhere is very easy in my environment. The automation is built with easy workflows and commands, which are user-friendly, even for people without a programming background.

The biggest advantage that Automation Anywhere provides is the Bot Store, where we search the existing bots and download relevant ones for our own use. These are very helpful in our automation because they are done very fast and deploy in a short time.

What needs improvement?

They bring out new or enhanced functionality on a very short cycle, which is great, although a criticism would be sometimes new features are released so quickly they can sometimes be a little buggy.

We have been faced with inconsistent error handling during the bot development stage, which is something that should be improved. The error handling is generally good, but the problem arises when developing multiple tasks within the same project. Specifically, I want to handle the error that occurs in a sub-task, as we have to ensure that all of the relevant tasks are completed properly in order to continue the process.

I would like to see a global error handler introduced, which will explicitly handle errors over the entire project.

I would like to have a Project Sharing Hub, similar to that of GitHub, but inside the tool. This would help with consolidating all of the project files at the end of the deployment.

For how long have I used the solution?

We have been using Automation Anywhere for one year.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1466931 - PeerSpot reviewer
Manager, Health Care Consulting at RSM US LLP
Real User
Reduces effort in Excel tasks that were previously done manually

What is our primary use case?

Our primary use is a bot to look up accounts from Excel to the source system and entering it back into Excel.

How has it helped my organization?

We have a bot running on a computer that is doing manual tasks that we used to do. There is an initial setup time but pays off quickly.

What is most valuable?

I haven't done anything fancy yet, but the basics work for me for now.

What needs improvement?

It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly.

For how long have I used the solution?

We have been using Automation Anywhere for one year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466970 - PeerSpot reviewer
Sap Sales Distribution Consultant at Accenture
Real User
Clean interface, image recognition works well, and it is easy to integrate with other systems
Pros and Cons
  • "I really like Screen Recording because it is used to record a task or a series of actions."
  • "Had we had access to the RPA bots in advance, we would have practiced before fully implementing."

What is our primary use case?

We have used Automation Anywhere in SAP Automation, Billing Block release, sales office creation, generating reports, and daily monitoring activities.

Regarding business flexibility and scalability, once a series of instructions are given to a software bot, as many bots as required can be quickly deployed to perform the process. This includes processes of any complexity, thereby increasing scalability and flexibility overall.

How has it helped my organization?

It has helped our organization in many ways, starting with reducing manual efforts.

We have automated reports and daily monitoring tasks. Our team and client were impressed.

We have also automated monotonous tasks. It increased the speed of our work, making us more efficient.

What is most valuable?

The most valuable features are Screen Recordings, Smart Recordings, Task Bots, and IQ Bot. I was really impressed with how MetaBots work. I really like Screen Recording because it is used to record a task or a series of actions. It was running an automated process on the same computer that was recorded.

Web Recorder is an awesome option. The way it automates processes (tasks) that involve a web application or a browser, is very good.

Image Recognition is also an important feature. It checks for an existing image within another image. It is a beautiful feature, as it specifies the minimum percentage match for the image captured.

We can quickly and effectively drag and drop commands, which is helpful. It has a clean and friendly interface.

It is easy to integrate with other systems and it plays nice with them. Users are able to create automated processes that utilize all of the lines of the business system, without a single group.

What needs improvement?

Had we had access to the RPA bots in advance, we would have practiced before fully implementing. This is something that should be changed in the future.

For how long have I used the solution?

We have been using Automation Anywhere for two months.

What do I think about the stability of the solution?

Stability-wise, Automation Anywhere is good.

What do I think about the scalability of the solution?

The scalability is excellent.

What was our ROI?

A software Bot can cost one third the price of an offshore FTE and as little as one fifth the price of an onshore FTE.

What other advice do I have?

Basically, to be frank, most of the features are awesome. Of course, we were able to understand it easily because it was neatly explained.

We have excellent business benefits and it also supports SAP, Oracle, Java Applications, Mainframe/Terminals, Unix, Email Applications, Window Applications, Legacy Applications, Google, etc.

The best thing is that the platform can be used to automate any applications.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466988 - PeerSpot reviewer
Senior RPA+Cognitive Developer at Innova Solutions
Real User
Good support, and excels in automating complex tasks involving unstructured data
Pros and Cons
  • "Earlier users were converting the unstructured data from the PDF into the structured format to process the task but now, this activity is replaced by IQ Bot."
  • "It would be great if there will be a built-in machine learning model available in the AA, so the developer can directly map it with their task and train the model accordingly."

What is our primary use case?

I primarily use Automation Anywhere for:

  1. SAP Automation using DLL MetaBots.
  2. Salesforce Automation using REST APIs.
  3. Citrix Automation.
  4. Teradata Automation.
  5. Oracle Application Automation using MetaBots.
  6. Automate Mainframe application.

Details: Salesforce Automation

Automating the salesforce application to create the case ID and update the chatter field accordingly using the API.

Through the Bot, we are processing the case number with all of the required operations and at last, changing the case status with the API.

Environment:

We are developing the Bot in the dev environment first, and later testing is performed in the UAT environment. If everything looks fine then we move it into production.

How has it helped my organization?

AA brings a lot of benefits for our organization in a number of different ways.

I could say that many of the Salesforce activities are now replaced by bots, like creating the case ID number, uploading the attachment in the Chatter feed object, and many more.

Earlier users were converting the unstructured data from the PDF into the structured format to process the task but now, this activity is replaced by IQ Bot. It reads the unstructured data from the PDF and processes the task smoothly. Basically, we are dealing more with the invoice PDF to read the unstructured data.

I believe everyone is aware of the Jira application, which is used for issue tracking and project management. Now, all the Jira activities are replaced by the bots. Whenever any user is logging any issue through Jira, the Bot automatically assigns the ticket to the respective individuals, which saves a lot of time. In a simple way, I can say the Bot has replaced our Jira monitoring team.

What is most valuable?

From my point of view, IQ Bot is the most valuable feature in AA. It is a type of cognitive bot designed to support, as well as learn from business users and enable them to experience the power of advanced artificial intelligence technologies. Integrated with the Automation Anywhere Enterprise RPA, the IQ Bot offers enterprise massive gains in productivity, as it includes competency in automating complex tasks involving unstructured data.

The REST API is also a very valuable feature in AA. Using this, we can automate the web application through the API and execute it in the background in a fraction of time.

MetaBot is also a valuable feature in AA. Using this, we can run the DLL of any application and also develop the process in offline mode. If there any minor changes in the screen then we can avail of the calibrate feature of MetaBot.

What needs improvement?

It would be great if there will be a built-in machine learning model available in the AA, so the developer can directly map it with their task and train the model accordingly. Training and testing the model can be achieved using these features.

For how long have I used the solution?

I have been using the Automation Anywhere solution for the past five years.

What do I think about the stability of the solution?

Stability-wise, Automation Anywhere is excellent.

What do I think about the scalability of the solution?

The scalability is excellent.

How are customer service and technical support?

I have had an awesome experience with the service and technical support team.

I still remember that initially, there were four or five times where I had raised a support ticket. I got the optimal solution and each time, I received a positive and quick response from the technical support team. I really appreciate their patience and effort.

Which solution did I use previously and why did I switch?

Fortunately, I have started my career in the RPA field, and that too with the Automation Anywhere tool.

How was the initial setup?

The initial setup is average in terms of difficulty.

What about the implementation team?

We implemented using an in-house team.

What's my experience with pricing, setup cost, and licensing?

I feel the cost of licensing is very high for the A2019 version. There is nothing much to say about the setup cost.

Which other solutions did I evaluate?

I have been trained in Blue Prism as well, but I feel a more friendly environment in AA.

What other advice do I have?

As of now, I am using the 11.3v of AA, and whatever improvement is required I believe it is already taken care of in the A2019 version.

We have started doing migration of bot in A2019 and have seen that many new features have been added in the latest version of AA. Nonetheless, I can say that AA can expand its features and functionalities in the Artificial Intelligence area.

Apart from licensing costs, I don't have any concerns. I would suggest everyone go with this product and avail all the features wisely.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1467651 - PeerSpot reviewer
Technical Architect Associate Manager at Sprint Nextel
Real User
Saves times, reduces errors, and decreases dependency on human resources
Pros and Cons
  • "In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process."
  • "The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release."

What is our primary use case?

The primary use case was related to automating a daily job, which involves a lot of manual effort and was error-prone. We did involve RPA to automate the job and also have a pretty useful notification system in place too.

We had a requirement of pulling in data from a location, dumping it all into some spreadsheets, and then applying logic. Once that is complete, the distribution also needs to be controlled, and we have achieved all of this by implementing RPA.

There are also use cases for us where it is still a work in progress, including tasks in finance/accounting, and HR as well.

How has it helped my organization?

AA has helped our organization to improve productivity with less manual dependence. It has come up with certain paradigms in RPA that largely reduce human efforts.

The use case that is mentioned above had a dependency on three FTE on a daily basis to process data for us, and implementing RPA has helped us save this effort. 

There have been processes that were tedious and had dependencies on resources, as well as being error-prone. The involvement of AA has reduced problems to a considerable extent.

What is most valuable?

RPA is a feature that really helped eliminate errors during the execution of structured business processes. In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process.

It has also opened doors for an intelligent notification system as well, with the help of which, we are getting the proper input from the different stages of our program.

Cognitive Automation helps by self-improving, using AI and ML for complex data.

Altogether, these important features help to form the organization as a digital force.

What needs improvement?

The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release.

This is the age of Voice Recognition where systems like Alexa and Cortana are ruling. I would love to see certain features for these.

In addition to this, there should also be a community version that will be able to provide support without a cost. This will make sure that the outreach for Automation Anywhere would increase up to a considerable extent.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The solution is quite stable. I have used it for features like RPA and cognitive intelligence and didn't find any instability.

What do I think about the scalability of the solution?

This is certainly scalable and the support is quite good too.

How are customer service and technical support?

They have pretty decent customer service support. I had reached out a couple of times and I found them decent and knowledgeable. In addition, they have a good SLA too.

Which solution did I use previously and why did I switch?

Other than evaluating UiPath, I have not used a different RPA solution.

What was our ROI?

The ROI is pretty good. I have used it in one of my use cases where I have a dependency on three FTE, and I was able to reduce it by a considerable margin.

Which other solutions did I evaluate?

UiPath was the option that I was evaluating but ended up choosing Automation Anywhere.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1464540 - PeerSpot reviewer
Software Engineer at Capgemini
Real User
Reduces operational effort and cost, excellent support, and integrates well within our CICD environment
Pros and Cons
  • "Within less time than it used to take, we can automate a complete Apex task."
  • "I feel the tool has to provide deeper insights for debugging issues, considering both internal and external factors."

What is our primary use case?

We used Automation Anywhere to create and integrate a solution that is suitable for a dynamic application. We had a business challenge where things were dynamic in terms of the environment, and we need to integrate into a CICD system.

How has it helped my organization?

It reduced cost and effort significantly. Yearly, our organization saved $14,000. The company started to save more, and increased efficiency in the field of automation then started to pioneer.

What is most valuable?

Within less time than it used to take, we can automate a complete Apex task. Being able to do this is how we managed to win the work for our client. The client was amazed and suggested the solution throughout the organization.

Complex tasks can be automated easily and reliably.

What needs improvement?

I feel the tool has to provide deeper insights for debugging issues, considering both internal and external factors.

The image recognition functionality needs to improve so that we can work faster.

For how long have I used the solution?

We have been using Automation Anywhere for one year and eight months.

What do I think about the scalability of the solution?

We were highly attracted to this product due to its scalability. This is because we started to work within a CICD environment.

How are customer service and technical support?

The technical support is excellent.

Which solution did I use previously and why did I switch?

Previously, we used the UFT solution provided by Micro Focus. It did well with us for a couple of years but as the application keeps on growing and becoming more complex, UFT has shifted from pros to cons. That's where we shifted to Automation Anywhere.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented through a vendor team and their level of expertise was excellent.

What's my experience with pricing, setup cost, and licensing?

Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup. This product will ultimately help you to innovate and excel, and we recommend it.

Which other solutions did I evaluate?

We evaluated other options like UiPath, but we got what we needed that was specific to our requirements, so we onboarded AA.

What other advice do I have?

I believe Automation Anywhere bundles everything for generic needs and in my case, everything was covered in these generic bundles.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466976 - PeerSpot reviewer
Associate System Analyst at NSEiT Limited
Real User
helped clients with cognitive capability which has increased the number of use cases for automation
Pros and Cons
  • "The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client."
  • "The inclusion of word packages would help us to extract data from Word and automate word-related activities easily."

What is our primary use case?

We have use cases that include cognitive as well as non cognitive requirements. IQ Bot is widely used across all the use cases. We are also looking forward to make use of the Excel ribbon and AARI framework. 

One of our use case needs is to extract data from KYC documents and then do the validations to submits the rejection reason.

Another use case is to read customer information for FD booking and validate the customer data with the system's data and book the FD in the specified amount of time.

Similarly we have around 12 use cases for the development/UAT.

How has it helped my organization?

AA has improved our organization in a positive manner. It has increased the productivity of our clients and reduced manual, hectic work.

It has reduced the labor work and reduced the prone to error situations because of automation.

AA has helped the client with cognitive capability which has increased the number of use cases for automation.

It has increased the client's confidence in depending on bots and reduce the workforce.

ROI for clients has increased and productivity has also increased effectively because of AA.

What is most valuable?

The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client. Integration of VB, python, and java scripts help us to make our code more reliable. Excel basic and excel advanced package with increased features help us to easily automate the Excel related tasks.

PDF package is also valuable for PDF to image conversion, encryption, decryption, and merging.

OCR package is also valuable as it helps to read the contents of Image.

What needs improvement?

The inclusion of word packages would help us to extract data from Word and automate word-related activities easily.

PDF package should have the Read from PDF option. Now we need to convert the word to PDF and then extract data.

The quick mapping between the parent and child bot variables should be available.

Different tasks should be visible at the same time. Now we need to open different browser tabs to view multiple codes at the same time.

A2019 has more features than the v11 version but some mentioned that user-friendly features should be enabled.

For how long have I used the solution?

I have been using AA for two years. 

What do I think about the stability of the solution?

A2019 is less stable than the previous versions. But hope that it will get stabilized soon.

How are customer service and technical support?

AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.

Which solution did I use previously and why did I switch?

We did not use any different solution for automation previously.

How was the initial setup?

The initial setup was straightforward, we had all the pre-requisites in place.

What about the implementation team?

We implemented this through an in-house team.

What was our ROI?

ROI has increased than earlier in much higher percentage.

What's my experience with pricing, setup cost, and licensing?

I don't have much idea on this, as I am an RPA developer. I would suggest talking to a sales person about this.

Which other solutions did I evaluate?

We had completed the training for UiPath and AntWorks as well. But we are using AA effectively.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: NSEIT
PeerSpot user
reviewer1466958 - PeerSpot reviewer
Senior Associate (RPA Developer) at Cognizant
Real User
Easy to connect with third-party applications
Pros and Cons
  • "Excel automation is one of the best features in Automation Anywhere. If we have to work with multiple excel sheets with lots of rows and columns, it gets really difficult to keep track of this is done manually. But Automation Anywhere makes it really simple and error-free."
  • "I would suggest adding more fields while calling in API. There is no option to generate Authentication token within the Bot."

What is our primary use case?

We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one, but it's automating business processes in our banking system.

We're interfacing a lot with Excel, our ERP systems, some legacy systems, the databases, file folders, text files, CSVs. It's hard to pin down one.

Through the software, we have been able to reduce the time that we spend on manual, repetitive tasks so that we can focus on activities that add value to the business or to our partners and customers. The most important things are saving time, increasing control, and increasing automation.

How has it helped my organization?

It has reduced a lot of repetitive manual work and manual mistakes that can occur while doing repeated work. This tool is very accurate. Everyone wants to automate their day to day work because of which we will be getting more and more work.

Since more and more companies want to automate their process because of the current situation, jobs for RPA developers have increased. Automation Anywhere has made tedious jobs so easy and time-saving. If the project is super automated, it can be finished in a very short period of time.

What is most valuable?

String extraction, Excel integration, and web services are the most valuable features. Because we are using web services it is so easy to connect with third-party applications. 

Excel automation is one of the best features in Automation Anywhere. If we have to work with multiple excel sheets with lots of rows and columns, it gets really difficult to keep track of this is done manually. But Automation Anywhere makes it really simple and error-free. 
Email automation is another command which is really good and time-saving. If we have to send out emails to a group and if it is everyday job, AA is very helpful

What needs improvement?

I would suggest adding more fields while calling in API. There is no option to generate an Authentication token within the Bot.

While using REST web services, we faced a lot of issues as we were trying to connect with the Salesforce application which needs an authentication token to connect. Since there was no option to create an authentication token we had to find a different solution altogether. This feature can be improvised.

Object cloning is another feature which is not very stable and this can be improved as well

For how long have I used the solution?

I have been using AA for three years.

What's my experience with pricing, setup cost, and licensing?

Cost Licensing is little high.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466952 - PeerSpot reviewer
Data Science Intern at Deloitte
Real User
Improved the efficiency and accuracy of processes and reduced manual efforts
Pros and Cons
  • "SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production."
  • "Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere. Functionalities such as maneuvering on the excel worksheets, increased capability to manipulate formulae, and other Excel functionalities will give Automation Anywhere and edge in the RPA platform category since most financial applications use a lot of Excel and macro sheets for their calculations and postings."

What is our primary use case?

Our primary use case is for building RPA automations on this platform to automate and execute business processes. There are various use cases implemented for various end-users by our firm and the environment infrastructure is complex and stretched across multiple systems. Financial processes such as journal posting, invoice processing, PO and non-PO order processing are automated with the help of Automation Anywhere across a spectrum of applications such as SAP, PeopleSoft, and many other financial applications and across various domains.

How has it helped my organization?

Business process automation has improved the efficiency and accuracy of processes and reduced manual efforts which can be utilized in value addition for the firm. Basically, when mechanical processes are automated with the help of the RPA platform Automation Anywhere, then users are able to reduce FTE hours spent on doing that work and instead can focus on driving the business growth and value addition to self and the firm. Automation Anywhere has been instrumental in helping our organization achieve this for our clients.

What is most valuable?

SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production. The Meta Bot feature is also highly useful where the Automation Anywhere platform is able to create scripts with inbuilt error handling capability and can perform the same function over and over without room for technical errors.

What needs improvement?

Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere. Functionalities such as maneuvering on the excel worksheets, increased capability to manipulate formulae, and other Excel functionalities will give Automation Anywhere and edge in the RPA platform category since most financial applications use a lot of Excel and macro sheets for their calculations and postings. This will not only help the developer in saving time to develop simple keystrokes but also make the final bot much more stable and robust. 

For how long have I used the solution?

I have been using AA for two years.

What do I think about the stability of the solution?

It is very stable and robust with the latest version.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

We have had reasonable good experience with technical support team who regularly assist us with any product issues in a timely manner and professionally.

Which solution did I use previously and why did I switch?

I have always been using Automation Anywhere.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

This information is with project senior leadership.

What's my experience with pricing, setup cost, and licensing?

Licensing is pretty straightforward with Automation Anywhere since creator licenses are unlimited and free if we select a certain package. Setup cost and pricing is also very reasonable which helped us in making all client projects economically viable

Which other solutions did I evaluate?

We evaluated options such as UiPath and Blue Prism.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1466877 - PeerSpot reviewer
Technology Test Lead at Infosys Technologies Ltd
Real User
The intelligent OCR helps with accurate form field and text field data extraction from unstructured documents
Pros and Cons
  • "Bot Insights is neatly integrated into the platform, which enables us to develop rapidly and train the learning instances using pre-defined domains over the purchase orders, forms, and invoices that need to be processed."
  • "While exporting a package, an option to de-select all the depending/referenced files should be available. Currently, it only allows for selecting all the files. Also, the views should be re-sizable as they are currently a fixed width. This would enable to view long file names easily eliminating any chances of exporting the wrong file."

What is our primary use case?

We get many banking and finance use cases e.g. reconciliation, accounts payable, etc. from banking clients which involves the extraction of unstructured data from various scanned and true PDF documents. Post this, the data needs to be validated and triaged before feeding it into SAP and Java-based applications. 

The Automation Anywhere platform has always stood out from the rest of the solutions available on the market given we have IQ Bots and Bot Insights neatly integrated into the platform which enables us to develop rapidly and train the learning instances using pre-defined domains over the purchase orders, forms, invoices that need to be processed. Post extraction of the form and data fields from the documents we post them into SAP and Java-based applications. Automation Anywhere's ease of automation with these types of applications helps to deliver consistent and reliable automation in record time.

We are currently using AAE 11.3.5.1 Client with Control Room, IQBots, MetaBots, Bot Insights, and AA2019 capabilities.

How has it helped my organization?

Automation Anywhere has and continues to help us deliver multiple complex and very complex use cases in record time. With AA2019, this ease of development and rapid time to market has improved by a great margin as virtually no setups and configurations are required. Converting prospects into leads into opportunities has never been easier. AA2019 enables us to build POCs quickly without waiting for IT guys to install AAE client as no setups are needed to build BOTs. This enables us to give demos to clients at lighting speeds and gain client confidence in the capabilities and kind of automation we can execute as an Automation CoE.

What is most valuable?

1. IQ Bot: IQ Bot makes it a breeze to classify banking documents, purchase orders, and invoices. Also, intelligent OCR helps with accurate form field and text field data extraction from unstructured documents. The easy cloud training of the already existing domains and integration with task bots is the icing on the cake.

2. MetaBots - Metabots makes capturing and re-calibrating screen controls in (offline mode as well) really easy. This enables us to make changes to the UI Assets easy.

3. AA2019 helps us to rapidly try out POCs without going through the install cycle and setting up the control room. This is a very important and critical step given we can build automation rapidly and show to prospective clients helping foster confidence amongst the business enabling growth.

What needs improvement?

Points to Improve:

1. Control Room -> While exporting a package, an option to de-select all the depending/referenced files should be available. Currently, it only allows for selecting all the files. Also, the views should be re-sizable as they are currently fixed width. This would enable to view long file names easily eliminating any chances of exporting the wrong file.

Points to Add in next release(s):

1. Availability of actions for Date and time functions in task bots, meta bots logics editor like Date Addition, calendar functions, etc.

2. Addition of Assertions activities, that can help with conditional compilations

3. Option to copy multiple variables at the same time (as selected by the developer)

4. Option to close all the task bots files in the editor at a go

5. Option to check-out multiple files inside a folder structure in a go

6. List and array should be made dynamic, as in there must not be a requirement to specify at least 1 element in the list, etc.  

7. Deletion of multiple variables in one go (as selected by a developer)

For how long have I used the solution?

I have been using Automation Anywhere for over three years.

What do I think about the stability of the solution?

The solution has been becoming better with every release. We have been reporting bugs and supporting the developer teams to make Automation Anywhere more stable and better. With AAE version 11.x.x.x most of the feedbacks are incorporated and solutions are stable and performant.

What do I think about the scalability of the solution?

Scalability with Automation Anywhere has been great. BOT farms have helped rapidly and dynamically spawn up or down the BOT runners. 

How are customer service and technical support?

We always get a prompt response from customer service and technical support. I really find the priority technical support the depth at which they go to help us find a solution to issues is simply amazing. I have not experienced this with any other solution vendor. A big thumbs up to you guys. 

How was the initial setup?

Initial setup was a breeze and fairly straightforward with all the great support from Automation Anywhere customer service and various technical teams.

What about the implementation team?

We have used vendor teams and in-house teams to implement various solutions. Vendor team people have good knowledge of the various components of Automation Anywhere and know how to design effective, performant solutions in record time.

What was our ROI?

Post implementing AA, ROI numbers have grown exponentially. Given the scalability and dynamics that Automation Anywhere platform supports.

What's my experience with pricing, setup cost, and licensing?

1. Setup cost is minimal as AAE Control Room is hosted in the cloud. Also, with AAE no dedicated setups need to be run and installed

2. Licensing cost is relatively less compared to other solutions on the market

3. Pricing stands out well compared to other solutions 

Which other solutions did I evaluate?

I have evaluated UiPath and Blue Prism.

What other advice do I have?

Automation Anywhere has been a significant step in our digital transformation. AA2019 addresses a lot of gaps that we previously had. This makes Automation Anywhere stands out in the market making it an obvious choice.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1443672 - PeerSpot reviewer
Team Lead at Tata Communications Ltd
Real User
Good scheduling and automation-triggering features, tremendous scalability, and good support
Pros and Cons
  • "It is easy to automate SAP by using Cloning and Metabot."
  • "The time taken to execute a Bot through A2019 can be reduced."

What is our primary use case?

We are working for the Telecom industry, so there are multiple orders that come every day for service changes, add, and disconnect, so we have automated repeated steps using Automation Anywhere.

We use the Schedule feature to run an Unattended Bot, which gives a structured report prior to office hours, and we can directly start manual steps once we log in or come into the office.

It is easy to automate SAP by using Cloning and Metabot.

We can easily perform actions on a vendor-based tool that is specially designed for the Telecom industry or for database purposes.

Real-time mail notification is useful when reporting Bot status.

How has it helped my organization?

It definitely changed our approach; we automate repeated process steps using the simple GUI of Automation Anywhere's Bot creator, commands, and variables.

The Scheduling and Trigger features make Automation Anywhere fabulous in terms of unattended or independent automation.

We are showcasing our Automation potential to our clients. We offer them a cost and time-effective solution for repeated and time-consuming processes, which surely help a lot in terms of improving quality. It helps to exceed expectations beyond a predefined service level agreement. 

What is most valuable?

Once you create or paste the file/folder into a specific location, it will trigger the assigned Bot for execution.

We are getting the real-time status of the Bot, indicating whether it is successfully completed or failed.

The Mail notification feature also gives us the exact route cause of Bot failure using the Error Handling feature. It also gives a Snapshot of the error.

We can easily assign roles as Bot Creator, Bot Runner, Attended, or Unattended using the Control Room. We can also create custom roles as per our or clients' requirements.

We can smoothly monitor the status of the User, Bot Status, and many other metrics using the Dashboard feature in the Control room.

What needs improvement?

The time taken to execute a Bot through A2019 can be reduced. It takes time to upload Bots/Files once you click on Run, and it is difficult to wait while we are developing automations because deadlines are always a risk factor for developers. Code needs to be run code multiple times to achieve requirements shared by the client or team.

Migration from V11 to A2019 is difficult and needs more attention because it should be simpler.

They need to improve the  Object Cloning feature because it creates problems when the resolution is changed.

For how long have I used the solution?

We have been using Automation Anywhere for more than three years. We started working on AA Version 10.X.

What do I think about the stability of the solution?

It is more stable than any other solution available in the RPA industry.

What do I think about the scalability of the solution?

The scalability is tremendous and it is like a magical stick in your hand for automating repeated tasks.

How are customer service and technical support?

Technical Support is always available and they help from scratch, trying to resolve each query.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to AA.

How was the initial setup?

The initial setup was difficult but later, it gets easier in each progressive version released by Automation Anywhere.

Which other solutions did I evaluate?

We did not evaluate other products.

What other advice do I have?

Automation Anywhere is most easy platform to learn about Robotic Process Automation and show potential of Automation.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1464705 - PeerSpot reviewer
Manager, Robotic Process Automation at Celerity
Real User
Good support, improves process efficiency, and the ROI is significant
Pros and Cons
  • "I'd say the most impactful and heavily or commonly used ability of v11 and A2019 has been the ability to integrate other code types and operations within the process."
  • "Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use."

What is our primary use case?

We have used AA for telecom industry repetitive processes, public retirement firms processes, and financial bank processes. The development has been with local developer desktops, remote VDIs, EC2s, as well as RDP clients of sorts for the individual company preferences.

We are currently building an Azure environment for our A2019 solution internally, with a VDI as our developer/UAT environment. Production will be a separate VDI operating from our main control room instance, as we create Bot Runner agents out of those VDIs for production.

I also deal with many federated lines of business, as they often develop locally and use attended automation as their source of RPA for their lines of business. Others utilize EC2s as their developer and UAT environments and have a separate production import process that keeps the separation of duties intact. Though this is not as productive as that team expected, they use it temporarily until their control room can be migrated and upgraded into A2019 instance as part of another line of business currently building out a sandbox environment for the remainder of 2020.

How has it helped my organization?

I am a consultant and our RPA practice on a personal level has improved the efficiency of the payroll, PTO, and timecard submission process within our company. It has taken time-consuming daily mundane tasks off the plates of our talented finance teams and allowed them to dedicate more productive time to working with more thought-heavy and human-centric activities.

Outside of our company, as we work with clientele, several improvement instances have been evident for those. One company had a very tedious process of monitoring an email inbox for several business units to send emails notifying that their daily database update process was completed. This took many hours of monitoring after hours, but in place of that, the RPA bot was able to perform the monitoring for them of that inbox, perform the necessary follow-up or escalation emails needed, and finalize the process once all was complete. This was unattended automation, saving them precious time, improving morale, and accurately informing everyone of the completion. 

What is most valuable?

Both v11 and A2019 have their strengths but the cloud-based forms with Excel, Microsoft applications, scripts integration, and functionality of A2019 have really stood out above the way v11 can do those things.

It takes far less code to work with A2019 than v11 for the tasks we have in place. In v11, the Metabot features have proven a tremendous help to work with smaller tasks such as file and folder operations, datetime operations, as well as credential management operations.

I'd say the most impactful and heavily or commonly used ability of v11 and A2019 has been the ability to integrate other code types and operations within the process. For example, if someone needed a heavy data comparison process to take place, utilizing AA could work but often takes a good bit of time to work through a large Excel or CSV file. Instead, activating a pre-developed or partner-developed Python script would be my choice because of the speed and efficiency of that language. I currently use this method and it's a major time saver.

What needs improvement?

In terms of improvement, usually, I have found is not as general as people think. Specifically, as a use case, I am excited to see improvements in having an A2019 cloud control room working and improved on the Lenox environments. A good bit of our finance infrastructure for web-based applications is built in that environment.

There is a good bit of dashboard-type development going on in this type of environment already, so the ability to integrate some of the functionality, as well as keep the synchronicity of everything within it, would be a major benefit.

Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use.  

For how long have I used the solution?

I have been using the AA desktop application versions since 2014 (v09-v11), approximately six years, and A2019 for about four months.

What do I think about the stability of the solution?

I've not had any instability issues but only environmental stability issues that come down to the company that created the environment. 

What do I think about the scalability of the solution?

I find it very scalable, especially with smaller automations, as they can often grow once proven to businesses that the processes work. 

How are customer service and technical support?

The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet the needs and being patient was a huge help. 

Which solution did I use previously and why did I switch?

I did not previously use different versions but currently use both. I do know that going forward with v11 sunsetting in 2021, we are migrating and going through a learning phase of A2019 to fully adapt to that application. 

How was the initial setup?

The A2019 setup was straightforward for the applications themselves. The environments in which they are set up is a different story but, that again is on a per-company basis and often lends itself to the expertise of the DevOps teams. Sometimes, those folks are not familiar with RPA or A2019.  

What about the implementation team?

We implemented through AA directly. The availability of their support was very good. Several meetings and work with their folks went well. 

What was our ROI?

Our ROI has ranged from thousands to hundreds of thousands, depending on the type of process being automated.

What's my experience with pricing, setup cost, and licensing?

I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well. I am sure the specifics for some pricing are on a partner-by-partner basis but providing the ability to scale the licenses, setup, and pricing to the customer is a huge benefit with Automation Anywhere.

Their technical support system and response times directly to a partner are really good.

Which other solutions did I evaluate?

We did review UiPath, Blue Prism, and Power Automate. 

What other advice do I have?

I'd say, fully go headfirst into learning the A2019 platform and all it can do for a business. There is something for everyone in that platform. Large or small scale automations, migration processes from v11 is already in place and tested, and there is no more need for Metabots because they are now "packages" that can be made or modified by a seasoned developer, and a plethora of other benefits are evident. Just jump in!! 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Not only do I run the RPA practice and communicate as a partner with Automation Anywhere, I am an RPA developer as well utilizing the product within our company and building out solutions and automations directly for and with our clients as a developer.
PeerSpot user
reviewer1465503 - PeerSpot reviewer
SW/App/Cloud Analyst at Accenture
Real User
Provides us considerable FTE savings with 100% accuracy
Pros and Cons
  • "By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy."
  • "The REST API could be improved."

What is our primary use case?

Our primary use case is for automated digital invoice signature validation. The bot is designed to create a successful or rejection incident in ServiceNow based on validation output, and then uploads the email attachments received in Outlook for that particular invoice to respective SFTP folders.

How has it helped my organization?

Validating 1000 invoices manually takes weeks of time using five FTEs. By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy. The increased efficiency totally justifies the name Automation, as with a single click, it does five FTE work in a single day.

What is most valuable?

The most valuable features are the Secure Credential Vault, Email automation, and the REST API. These commands have reduced the number of lines of code.

The script/task command has helped with modularization.

What needs improvement?

The REST API could be improved.

For how long have I used the solution?

We have been using Automation Anywhere for 15 months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1464582 - PeerSpot reviewer
Associate at Cognizant Technology Solutions
Real User
Prompt technical support, good Excel support, and it provides a significant FTE savings
Pros and Cons
  • "The Object Cloning command is the most useful feature. Through the use of this command, between 30% and 40% of the process automation is complete."
  • "In the next release, once the bot is triggered, the system should always recognize the active state and not prompt the user to log in again before the bot finishes all of its tasks."

What is our primary use case?

We primarily use Automation Anywhere to automate Windows applications and Web applications. Both of these are easily automatable with the advanced Automation Anywhere commands, which are user-friendly and easy to use in the Financial & Banking services industry.

It can be used to automate the PDF processes, Microsoft Word, as well as Excel. Without manual intervention, the bot can make its own decisions based on the business rules, and its timely actions make the bot to run smoothly. This saves the users' time and compared to manual processes, the bot reduces the effort and time, with it safely run from the control room.

How has it helped my organization?

Automation Anywhere has brought fantastic changes in the process workflows, by automating the maximum number of processes with end-to-end solutions, some of them with 80% of the complete process.

We're able to automate most of the tasks with ease and in less time. We can test seamlessly, before delivering the end product, and once the bots are live it is very easy to maintain.

AA commands are tremendous in obtaining the object properties dynamically once it is captured, and we can select the required properties from the automatically generated ones.

What is most valuable?

The Object Cloning command is the most useful feature. Through the use of this command, between 30% and 40% of the process automation is complete.

The Excel commands are useful for fetching the cell values and then running specific commands. With this feature, we can invoke the existing macros wherever it is required and once it generates the outputs, the results can also be used for further decision making. This helps the process to run uninterrupted and avoids manual intervention.

What needs improvement?

We have observed that AA gets locked sometimes. After being used for hours with the same bot, while still using the Run Window command and having it in an open state, the users received a prompt to log back into the control room. This is not correct, leading the bot to fail at certain times.

In the next release, once the bot is triggered, the system should always recognize the active state and not prompt the user to log in again before the bot finishes all of its tasks.

For how long have I used the solution?

We have been using Automation Anywhere for more than three years.

What do I think about the scalability of the solution?

It has high scalability and can fit into any organizational environment.

How are customer service and technical support?

Always, we receive prompt and very good service from the AA Technical support team.

Which solution did I use previously and why did I switch?

Prior to using AA, we used Macros to automate certain processes, but we were only able to automate 50% of the entire end to end solution. This is because of its lack of consistency to when interacting with the web-based and Windows applications.

Automation Anywhere has excellent features that resolve all of the above problems.

How was the initial setup?

The initial setup is very user-friendly, making it easy to install and ready to use software.

What about the implementation team?

We implemented in-house by following business guidelines.

What was our ROI?

We've delivered approximately 150+ bots and saved about 200 FTEs worth of time per annum. 

What's my experience with pricing, setup cost, and licensing?

Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value.

Which other solutions did I evaluate?

We did not evaluate other RPA solutions.

What other advice do I have?

I would suggest that if you offer RPA services then you should advertise it well because it will take you further.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1464537 - PeerSpot reviewer
Enterprise Manager of Automation at Envision Healthcare
Real User
Easy to use for developers with a well laid out UI and many canned tools
Pros and Cons
  • "I don't think one feature is more valuable than any other. In my opinion, the value is in the totality of the platform. It is easy to use for our developers with a well laid out UI and many canned tools. The Control Room is very easy to navigate and mostly intuitive to use."
  • "I am currently on 11.3.4.2 and the analytics feature of AA, Bot Insights, needs improvement. It is not easy to implement. It is not intuitive for the developer as you have to mark variables for analytics."

What is our primary use case?

Currently, our primary use cases are for the automation of medical appeals and charge processing. 

We are currently on the 11.3.4.2 version in our production environment in a HA configuration. We use bare-metal servers for our production Control Room. All of our bot runners are Windows 10 virtual machines. We are in the process of adding A2019 IQ Bot and Control Room servers into our production environment. 

In our Dev/UAT environments, we have added A2019 Control Room and IQ Bot servers in addition to our v11.3.4.2 servers.  

How has it helped my organization?

It has allowed us to generate additional revenue without having to hire additional people. Our fleet of bots is able to complete the work of roughly 40 FTEs. Without automating these tasks we would have had to hire additional staff or offshore this workload. 

We have largely targeted processes performed by offshore contractors in order to reduce our reliance on overseas workers. Where we have automated processes performed by onshore workers we have been able to reassign impacted users to more productive work. 

What is most valuable?

I don't think one feature is more valuable than any other. In my opinion, the value is in the totality of the platform. It is easy to use for our developers with a well laid out UI and many canned tools. The Control Room is very easy to navigate and mostly intuitive to use. 

The AA Client is easy to install and configure. I have found it very easy to integrate into our environment. And with the right vision and direction can be used to automate very complex tasks with plus 95% reliability and uptime. 

What needs improvement?

I am currently on 11.3.4.2 and the analytics feature of AA, Bot Insights, needs improvement. It is not easy to implement. It is not intuitive for the developer as you have to mark variables for analytics. Because it is very clunky you either have to build "helper" bots to display your bot analytics or use another platform like Tableau. 

I would also like to see improvement in the segregation of roles. I still do not understand the login in not allowing the Control Room Administrator to also be a Bot Insights Administrator. 

For how long have I used the solution?

I have been using AA for 15 months.

What do I think about the stability of the solution?

I have found no stability issues with Automation Anywhere.

What do I think about the scalability of the solution?

I have found the platform to be very scalable. We have seen no limitations thus far.

How are customer service and technical support?

Customer service and tech support have always been responsive, knowledgeable and quick with a solution.

Which solution did I use previously and why did I switch?

This is our first RPA platform.

How was the initial setup?

I found the initial setup to straight forward. Automation Anywhere has been a great partner through the entire process.

What about the implementation team?

In-house implementation

What was our ROI?

Our ROI was roughly 10 months.

What's my experience with pricing, setup cost, and licensing?

RPA solutions are not cheap. There will be a large cost to implement any RPA solution but ROI can be huge and very quick if you are not timid. Do not go slow. Embrace the platform and it's huge potential and your RPA program will be a cash cow for your organization. 

Which other solutions did I evaluate?

We did evaluate UI Path and Blue Prism before choosing Automation Anywhere.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1465500 - PeerSpot reviewer
Application Development Analyst at Accenture
Real User
Saves us a huge amount of man-hours
Pros and Cons
  • "Automation Anywhere provides the best application to use for RPA and other automation requirements. It's very easy to use and easy to understand. It's UI(user interface) which is so friendly and easily understand by the user, it is very easy to install automation anywhere product simply click on next to install, it is easy to develop bot and no coding knowledge is required to develop"
  • "Configuring A2019 and using it is getting a little difficult because of frequent errors of compatibility. It is not so user friendly like the enterprise desktop version."

What is our primary use case?

I automated an application launched through the Citrix environment. The application was running on the SIT environment. Our application was a legacy desktop telecom domain application that runs on a Citrix environment. It was a very difficult task to automate our legacy application and we have seen only one tool which was able to successfully implement the automation. I have come to know about the AA tool and wanted to try this tool. And we are successfully able to automate a few of our flows with high accuracy and we have since then used AA for some of our functional executions on our legacy desktop application.

I have also implemented AA for the business process of logging into the work machine, opening remote desktop, and triggering some jobs during odd times. We have also made use of AA to keep our remote desktops active so that they do not get logged out and become a hurdle for our tasks during non-office hours.

How has it helped my organization?

After using AA for some of the flows, we identified that the execution time was reduced by 70% when compared to the other automation tool that we have been using for 8 years. As we didn't find any other tool that supports our legacy application automation, we have been using the existing one for the past 8 years. But once we tried with AA, our POC was successful and we are able to automate some of our flows and execute them. We have been saving huge man-hours by using AA. AA has made us to implement a new automation tool for the testing of our legacy application.

What is most valuable?

Automation Anywhere provides the best application to use for RPA and other automation requirements. It's very easy to use and easy to understand. It's UI(user interface) is user-friendly and easily understood by users, it is very easy to install Automation Anywhere. Simply click on next to install. It is easy to develop a bot, and no coding knowledge is required to develop. 

AA has another feature BOT STORE which contains pre-built bots for most commonly used applications like sap, oracle, etc and last but not least IQ bot features which are used to extract unstructured or semi-structure data from pdf, images, emails, etc. Automation Anywhere also provides a dashboard so you can check your bot details like bot accuracy, bot failure details, and ratio, etc. It helps to find errors. It also provides error handling commands so if you know the bot may get any error so you can handle it.

What needs improvement?

Configuring A2019 and using it is getting a little difficult because of frequent errors of compatibility. It is not so user friendly like the enterprise desktop version. Sometimes the A2019 platform takes too much time in the pre-processing and deployment process which is too time consuming and to solve this we need to restart the services and also sometimes need to restart our machines. This is extra overhead. AA-client is too heavy software. AA-client should support multiple languages. Sometimes the client software needs to login, again and again, every hour and so.

Advanced Machine Learning and AI features with visualization capabilities should be included in the tool so that the product can offer many new use cases and 

For how long have I used the solution?

I have been using Automation Anywhere for 1 year and 6 months.

What do I think about the stability of the solution?

The bots automated were very stable and was not needed a lot of maintaining effort.

What do I think about the scalability of the solution?

The solutions were easy to implement across many machines and using the cloud to run the bots on remote machines was a great feature.

Which solution did I use previously and why did I switch?

We have been using a different solution and finding an alternative tool to help improve productivity. After the AA solution worked for us, we have been using both solutions to improve productivity even more.

How was the initial setup?

It was completely easy and we didn't face any issues in setting up the software for the first time.

What about the implementation team?

We implemented the bot through in-house team.

Which other solutions did I evaluate?

We have evaluated Tricentis TOSCA and we couldn't be able to automate our legacy application flows with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1462716 - PeerSpot reviewer
Assistant Manager at Deloitte
Real User
Tremendously improved the efficiency and accuracy of processes
Pros and Cons
  • "Improved Efficiency : Post RPA services, the efficiency and accuracy of the processes have increased tremendously and now the employees can focus more on important research and analysis work."
  • "AA sometimes poses compatibility problems with new web browser versions like Chrome."

What is our primary use case?

The AA architecture was as suggested by the AA technical support team. We had one server dedicated each for the control room, bot creator, bot runner, and DB server. The servers were hosted on cloud services offered by Microsoft Azure.

Our primary use case included mostly the internal operations orchestrated by the IT team. It included processes like automation of AD ID creation, updating, and deletion.

Other services were offered to the Business and Finance groups, Human Resource department, and marketing department.

How has it helped my organization?

Automation Anywhere has played a pivotal role in expanding the current portfolio of the company by integrating with new Aae technologies like AI and ML and increasing the efficiency of the existing processes.

Some of the changes the organization has observed and appreciated the RPA services implemented by AA are listed below:

Regulatory and Compliance Standards: Prior installation of RPA services, there used to a lot of transcription errors through out the processes which proved quite fatal during periodic audits and in meeting compliance standards. Plus, detection and rectification of these errors was quite time and resource consuming.

Improved Efficiency: Post RPA services, the efficiency and accuracy of the processes have increased tremendously and now the employees can focus more on important research and analysis work.

Customer satisfaction: RPA has automated the repetitive and time consuming tasks which has eased off the pressure from the employees. Now the employees can concentrate on client specific requirements and in order increasing the client satisfaction by responding quickly in a periodic manner.  

What is most valuable?

Automation Anywhere is fairly easy to use and understand. It requires no prior coding experience. Personally, I started my RPA journey with AA learning about RPA as a technology and AA tool from Automation university and found it quite useful.

The bot store feature is quite useful since it provides pre-built bots for complex systems and it helps a lot when starting the RPA journey.

The AA commands provide a drag and drop option which is quite easy to use.

The Bot insight provides a lot of information ranging from bot deployment, success, and failures, and bot efficiency. This is quite informative and easy to understand which can be directly presented in front of business leaders too.

IQ Bot provides AI and cognitive capabilities that prove extremely useful in extracting texts from scanned images and unstructured invoices and documents.

What needs improvement?

Automation Anywhere provides more than 300 commands but it lacks in certain areas like Excel automation. For eg: there is no command to add, rename, or delete sheet. However, meta bots can be utilized for the same.

AA sometimes poses compatibility problems with new web browser versions like Chrome.

The AA control room is fairly difficult to understand and maintain initially.

Integration with new technologies and scripts like Python. However, I have heard that A2019 supports Python scripts.

The license prices vary drastically depending upon the partnership with the client.

Debugging of SQL queries is hard. The error description is not accurate. I have to initially test the queries on Access and then only I paste them on AA.  

For how long have I used the solution?

I have been using this solution for more than two years now.

What do I think about the stability of the solution?

Automation is quite stable even with Citrix environments. However, it posed some problems when in the production phase. We encountered some random errors which used to come on a random basis.

AA was quite stable when used with Window applications and other applications like SAP, proprietary software, and databases.

What do I think about the scalability of the solution?

The solution is quite scalable and best suited when used for processes involving a high volume of data.

The existing infrastructure can easily be migrated to the cloud and upgraded to a higher version too with minimal effort.

The configuration can easily be scaled up when being used in a cloud environment. A lot of bots can easily be run on the same bot runner server while being maintained by the control room.

How are customer service and technical support?

The technical support team was cooperative and quick to respond to any query. I am highly satisfied with the AA support team. 

Which solution did I use previously and why did I switch?

I started with AA v 10 and switched to v11 later on.

How was the initial setup?

The initial setup was provided with installation documentation which was detailed. It posed no problems and in case of queries the support team was there to help.

What about the implementation team?

I implemented it through a vendor team who were fairly new to both the RPA domain and AA tool. 

What was our ROI?

The ROI of AA is best when utilized for processes involving a high volume of data. 
It plays a pivotal role in cost saving by replacing the existing time and resource-consuming project with a fast and efficient RPA solution.

Since it can be utilized 24/7, the ROI is pretty high with minimal efforts and resources by using unattended automation.

What's my experience with pricing, setup cost, and licensing?

Automation anywhere is best suited for processes that have high volume and are repetitive.
They offer good discounts when purchased in bulk or they provide extra bit runner runners with the existing prices. 

The setup cost basically depends on usage. They can be installed both on-premises or on the cloud depending upon the user's requirement.

Which other solutions did I evaluate?

Not specifically. We were already AA partners by the time I joined the practice.

What other advice do I have?

I have been using the IQ bot and the latest A2019 version and still exploring new features. I personally liked replacing the various recorder and object cloning command with a single recorder command.

The solution sometimes poses problems in the production phase.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1465482 - PeerSpot reviewer
Senior RPA consultant at RPATech
Real User
Integrates DLL files with meta bot, enabling developers to use DLL files to connect to applications
Pros and Cons
  • "Automation Anywhere offers the capability of integrating the DLL files with meta bot and hence the developer can use DLL files to connect to applications likes outlook, SAP, etc"
  • "Automation Anywhere can include database commands like insert row, bold row, etc commands in 11.x"

What is our primary use case?

The primary use of this tool is to automate the business process end to end for different finance towers. We have automated the following processes end to end with the help of Automation Anywhere:

R2R: In the R2R tower we have automated the process of uploading the backup files in SAP.

Manually it took around 7 working days to upload 10k documents to SAP.

With the help of Automation Anywhere, we are able to upload 10k documents in 1 4 working hours which is a great achievement for us.

We managed to save 5 FTE by automating this business process.

How has it helped my organization?

  • Automation Anywhere has helped my organization to automate the complex process which usually takes 7-8 FTE and lots of human effort in repetitive tasks/processes.
  • We have developed a bot that would automate the process of calculating the KPI of a P2P finance tower which would usually take 8 hours for each FTE to present the KPI.
  • The bot takes usually 2-3 hours to represent the KPI across all regions for the P2P tower.
  • The benefits are so great that the organization is saving the effort of 7 FTE from this project.

What is most valuable?

The following features are best in the Automation Anywhere tool:

Automation Anywhere offers the capability of integrating the DLL files with meta bot and hence the developer can use DLL files to connect to applications likes Outlook, SAP, etc.

Automation Anywhere offers the best tool in the market for extracting information from PDF and is called IQ bot. IQ bot is built on machine learning and natural language processing. It helps users to create layouts for the pdf and then process the similar format pdf in one go.

What needs improvement?

Automation Anywhere is the best automating tool on the market and it's very difficult for me to think to suggest something to improve the tool.

Here are my few suggestions:

Automation Anywhere can include database commands like insert row, bold row, etc commands in 11.x

They can also include features like API integration features in the command panel.

They should create a standard framework like re framework in Ui Path.

As it enhances the capability of the developer to create an automation project.

For how long have I used the solution?

I have been using the Automation Anywhere tool for more than 2.5 years.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Drastically reduced speed of execution and thus turn around time of processes
Pros and Cons
  • "During the digital transformation of a company, the number of internal portals and applications increases leading to an increased number of data silos."
  • "Though IQ Bot is the most powerful and effective cognitive OCR platform for data extraction in the market, still, there is a lot of scope for improvement as there are a lot of non-standard documents which do not give a high straight-through processing rate and accuracy."

What is our primary use case?

My primary use case is the automation of manual tasks involved in Order to Cash and Procure to Pay.

During the digital transformation of a company, the number of internal portals and applications increases leading to an increased number of data silos.

TCPL has successfully implemented a bot to synchronize data flow (including document files viz. docs, pdfs, images) between its in-house developed install portal and Microsoft Navision ERP.

TCPL has automated the AWB tracking of all outbound shipments to get latest updates on all our shipment movements, take timely corrective measures to ensure our customers receive shipments on time. This helps in ensuring timely order deliveries which results in higher customer satisfaction and lower DSO as we can collect on time only if we deliver on time.

Other bots are:

Vendor Invoice Processing and Data Entry

Accounts Receivables Data Entry

How has it helped my organization?

  • AA RPA has drastically reduced speed of execution and thus turn around time of processes, ensuring all service level agreements are met and our customers get a great experience.
  • Savings of fives Full-time Equivalent or 160 manhours.
  • Lower Daily Sales Outstanding as we now meet SLAs and can collect all payments in time.
  • Reduction in errors as bots never do wrong calculations or get distracted
  • Higher Employee productivity as they are now free from the repetitive mundane work
  • Important financial decisions based on updated and accurate information in-hand.

What is most valuable?

I find the graphic user interface and ease of usability to be the most valuable feature.

The wide range of functions and drag and drop workflow designer makes it easy to learn and work on, for both developers and business users. Being completely web-based makes it even easier and more comfortable to work on, for everyone. From a personal experience, I could learn and start building RPA bots using automation anywhere community edition in less than one month due to the good quality training material available at AA university and the use of usability.

What needs improvement?

Though IQ Bot is the most powerful and effective cognitive OCR platform for data extraction in the market, still, there is a lot of scope for improvement as there are a lot of non-standard documents which do not give a high straight-through processing rate and accuracy.

Additional features to be included in the next release should be the option to develop basic web portals through which business users can view and run required bots on demand. Secondly, some features of BPM should also be included in the RPA platform itself so that business workflows can be defined and automated easily.

For how long have I used the solution?

I have been using AA for eight months.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: TCPL
PeerSpot user
Shantanu Devlekar - PeerSpot reviewer
RPA Developer at OMFYS Technologies India Pvt.Ltd
Real User
Increases accuracy, reduces time consumption, and has good scalability
Pros and Cons
  • "Automation Anywhere has lots of features, some of them are accuracy increases, time consumption reduced, scalability. Automation Anywhere does not require a strong knowledge of programming languages. The dashboard is user-friendly."
  • "I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers."

What is our primary use case?

We use Automation Anywhere to automate business processes for better accuracy, time reduction, and scalability. An Automation Anywhere bot can work for 24 hrs. I worked for KYC Reconciliation processes in Automation Anywhere which consists of data extraction from PDF with the help of IQ Bot and extracted information entered into companies web portals. In the process, clients give us invoices through the mail and te bot identifies mail with specific subjects, downloads invoices, uploads invoices to IQ bot, and downloads CSVs to specific folders, and validate CSVs and upload CDVs to the web portal.

How has it helped my organization?

Automation Anywhere improved our organization's growth with prior usage of Automation Anywhere for repetitive tasks like data entry in the web portal and data extraction from the PDF with the help of IQ Bot. I've been working with Automation Anywhere for the last year. I've worked on two versions of Automation Anywhere i.e.V11.3 and A2019. One thing that I like the most about Automation Anywhere V11.3 is that you don't need any programming knowledge to develop the bot, so a non-technical person can also easily understand the process and can create the same.

What is most valuable?

Automation Anywhere has lots of features, some of them are accuracy increases, time consumption reduced, scalability. Automation Anywhere does not require a strong knowledge of programming languages. The dashboard is user-friendly. In A2019 of Automation Anywhere we can run a python script. The accuracy of the IQ Bot has been improved in Automation Anywhere. The new concept of the control room in A2019 is more impressive than older versions of Automation Anywhere.

What needs improvement?

Automation Anywhere has lots of good features. It does not require improvement. 

I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers. Automation Anywhere has a user-friendly UI to work with so that any non-technical person can easily understand the process workflow. The accuracy of the IQ bot in the new version has been increased. We can make validations to fields in IQ Bot with Python scripts.

For how long have I used the solution?

I've been using Automation Anywhere for a year.

What do I think about the stability of the solution?

Automation Anywhere gives us a stable developed process. We can run a bot without any human interaction. I found it to be stable.

What do I think about the scalability of the solution?

One of the features of Automation Anywhere is scalability. We can scale our developed bot at any particular time and increase accuracy.

How are customer service and technical support?

If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The support team of Automation Anywhere is pretty good.

Which solution did I use previously and why did I switch?

I didn't use any other software for developing processes to automate other than Automation Anywhere. From the beginning, I've been using this tool to automate.

How was the initial setup?

Automation anywhere is very easy to set up. We have to download the product from the Automation Anywhere website and run it. We can set up the file in two ways either in Express mode or custom mode.

What about the implementation team?

Our team developed a process for clients.

What was our ROI?

I'm working as RPA developer so don't have any idea about the ROI.

What's my experience with pricing, setup cost, and licensing?

I'm an RPA developer, so I don't have any idea about the cost or pricing but the licenses for developers and runner IQ Bot are pretty good.

Which other solutions did I evaluate?

I haven't used or evaluated other options for developing the process.

What other advice do I have?

Automation anywhere going great with its improvements.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gajanan Shalgar - PeerSpot reviewer
Software Engineer at a tech services company with 11-50 employees
Real User
Top 10
Enables us to automate many processes and increase productivity
Pros and Cons
  • "V.11 has three different recorders but A2019 Automation Anywhere created an all-in-one recorder called Universal recorder which more reliable to use."
  • "Automation Anywhere changed OCR features in A2019. My suggestion is to improve the OCR command scope and usability. We use OCR for PDF data extraction as we use in V. 11.x product."

What is our primary use case?

Automation Anywhere provides a tool for RPA. We can create software bots that mimic humans. The RPA solution is created to work for repetitive tasks and to use human resources for a creative perspective. Automation Anywhere provides the best feature to make a software bot for processes. We use it for SAP, HRMS, SQL, etc.

Environment: we have a V11.x environment and A2019 cloud-deployed environment on AWS Cloud. Right now we are doing a migration process from V11.x to A2019.

How has it helped my organization?

Automation Anywhere provides an RPA solution for my organization. We automated many processes through Automation Anywhere in which productivity increased. We also implemented the IQ Bot by extracting invoice data to CSV format and uploaded it to Oracle E-Business Suite. We implemented Automation Anywhere in many department processes. We have two unattended bot runners. We implemented more then 40 processes until now. I used both V11.x and A2019 and I like more A2019 than V.11.

What is most valuable?

Automation Anywhere provides many features for automating processes.

1. V.11 has three different recorders but A2019 Automation Anywhere created an all-in-one recorder called Universal recorder which more reliable to use.

2. One of Automation Anywhere's best features is the IQ Bot. In V.11 we created many instances & train many groups. In A2019 Automation Anywhere updated IQ Bot to provide more accuracy. They included Python scripting for validation. Before that, we used Macro for validation.

3. Automation Anywhere provides more commands in A2019 and also provides a feature called Packages through which we can update commands that we need.

What needs improvement?

Automation Anywhere changed OCR features in A2019. My suggestion is to improve the OCR command scope and usability. We use OCR for PDF data extraction as we use in V. 11.x product.

Automation Anywhere has a perfect structure of working. Automation Anywhere has the best product structure. It also provides support for customers and they respond in 24 hours.

They still provide updates on packages to get more accuracy in process creation. The automation has already improved very much.

For how long have I used the solution?

I have been using AA for 1.5 years.

What do I think about the stability of the solution?

Through Automation Anywhere, we can create stable bots for processes.

What do I think about the scalability of the solution?

Through Automation Anywherl, we create bost for process and it very scalable & secure. 

Which solution did I use previously and why did I switch?

I only use Automation Anywhere tools V 11.x &A2019

How was the initial setup?

The initial setup is easier than the migration. We have to follow the steps given by Automation Anywhere for the initial setup. If we have any issues with the setup, Automation Anywhere provides support.

What about the implementation team?

We implemented in customer environment. 

What was our ROI?

We have to calculate ROI before the process creation to get clarification and to understand the benefits of automation. 

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere provided the best quality for products like iPhones. 

Which other solutions did I evaluate?

Before using Automation Anywhere I checked Blue Prism & Ui Path but I preferred Automation Anywhere because it is best in quality. It also has IQ Bot for unstructured data converting in structure.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1460994 - PeerSpot reviewer
BI & Analytics Consultant at Deloitte
Real User
IQ Bot's document management processes has good functionality
Pros and Cons
  • "Automation Anywhere has saved us a lot of time, money & efforts by automating our ServiceNow tickets."
  • "Regarding the UI, once you're on some of the screens there are fixed dialogues, they are a set size, so there's a lot of horizontal scrolls and vertical scrolls. If I want to do something that is purely business-related and is somewhat complex to write or is nuanced, I sometimes have trouble implementing that inside of the Automation Anywhere script."

What is our primary use case?

We use AA for automating ServiceNow tickets in Caterpillar.

We get tickets for the configuration requests. Using AA, we auto-download the excel attached to it and do all the necessary cleanup and conversions. 

The entire process in steps as mentioned below:

1. A ServiceNow ticket is created by the client that needs a configuration request related to Caterpillar machines.

These machines are called lane 2 and lane 3 because they are manual configurations

2. Once we get the configuration we then try to match the configuration with all the parts and whether the configuration would be possible or not.

For that, we use SOAP where all our latest data is loaded.

This data is compared with the Excel sheet that client sends us.

The cleanup is done in Automation Anywhere, compared to end to end, and then output is thrown out. This output is then given back to the clients in the form of a ticket attachment to let them know if the configuration of the machine that they have requested is possible or not.

How has it helped my organization?

Automation Anywhere has saved us a lot of time, money & efforts by automating our ServiceNow tickets.

We expect to save more time by expanding to other verticals very soon. The other verticals include sending automated replies to the executives using the Power BI dashboards through alerts. We have not yet explored this aspect completely but sooner or later we have a lot of BI needs that will be catered by Automation Anywhere.

In the past, we have also done PoCs for the client that helped the executives run automated scripts every Monday using pre-built SQL commands in the data warehouse.

What is most valuable?

  • Create automation tasks like recording keyboard strokes and mouse clicks.
  • Distribute tasks to multiple computers.

Also, the document management processes that IQ Bot gives has very good functionality of how you can actually take unstructured data and make sense out of it, connecting inferences, then making the data available to the user. So, IQ Bot is one of the best tools that I can think of in that aspect. This solves the problem of various document structures, document formats, etc.

Hoping to see AA get more robust with time.

What needs improvement?

Handwritten documents are still a drawback to read.

Regarding the UI, once you're on some of the screens there are fixed dialogues, they are a set size, so there's a lot of horizontal scrolls and vertical scrolls. If I want to do something that is purely business-related and is somewhat complex to write or is nuanced, I sometimes have trouble implementing that inside of the Automation Anywhere script. I feel limited at times with some of the looping and some of the branching and some of the ways to make procedure calls when I have a complex business issue.

Also, there's a loss of overhead of the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something that Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100%.

For how long have I used the solution?

I have been using AA for three years. 

What do I think about the stability of the solution?

Very good.

What do I think about the scalability of the solution?

Very good.

How are customer service and technical support?

Very good.

Which solution did I use previously and why did I switch?

We have only used AA as AA has a partnership with Deloitte and Deloitte promotes using AA. 

We have liked AA very much.

How was the initial setup?

The setup was straighforward.

What about the implementation team?

In-house.

What was our ROI?

We have seen at least 30 % savings in time and 12% saving in costs.

What's my experience with pricing, setup cost, and licensing?

We are not into advisory. We only use the tool.

What other advice do I have?

We are waiting to see AA progress further with more robust solutions.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1463937 - PeerSpot reviewer
Jr. RPA Developer at ProEchoes Technology
Real User
Reasonably-priced, easy to use and maintain, but it needs to be more developer-friendly
Pros and Cons
  • "Excel automation is especially helpful because a lot of small companies are still using Excel as their data storage."
  • "The assign value function is not there in the A2019 Community edition, which makes it hard for a developer to manipulate the data."

What is our primary use case?

I start using automation anywhere for my first project to automate HR process. For HR, one of my customers uses a lot of manual processes in their company. They manually update reports in Excel and have a lot of use cases that trigger emails to staff.  Examples of emails are applications for training or requests to top management for approval.

By using Automation Anywhere, we can help our customer manage their data by connecting the Bot to the database and automate emails that are sent between staff and the top management.

How has it helped my organization?

When implementing RPA with AA for an organization, we can figure out the spaghetti processes and align the business process so that they become linear. This is possible because RPA uses rule-based automation. Ultimately, it means that the organization will be more structured.

Having AA also helps to improve time-savings, as it is able to complete the whole process faster. The accuracy of the data posted in the system also increases.

In terms of cost, AA reduces the cost of hiring workers because the number of workers can be fixed after implementing RPA.

What is most valuable?

The most valuable features are object cloning, image recognition, assignment value, and automation for databases, OCR, PDF, Excel, and email.

Excel automation is especially helpful because a lot of small companies are still using Excel as their data storage.

Database automation is really important for executing report queries.

PDF automation is useful because a lot of companies still use PDFs as fillable forms. To automate a PDF, it uses the OCR function to extract data, from either a soft copy or handwritten-scan form.

Last but not least, the assignment value command is really needed to help with the manipulation of variable datatypes. Without this, it is quite hard to manipulate the data.

What needs improvement?

The assign value function is not there in the A2019 Community edition, which makes it hard for a developer to manipulate the data. For example, using a data table record, when I want to assign a value to a record variable, I am not able to assign it properly. I am only able to define a hardcoded value inside that variable, whereas the requirement is to put the value inside that variable dynamically using another variable. 

In the next release, I am hoping to have a feature where the developer can use a programming method like ".Double/.toString" to make programming faster. As it is now, one has to pull commands one by one for assignment.

Next, I am hoping that AA can have an explanation and directions for each command and how it is to be used by developers. For example, with the OCR function, it would be helpful to know what data is compulsory for the developer to enter, and what data is optional. By having guide like this, it would be more developer-friendly. This would be better for beginners who are using AA for the first time. 

For how long have I used the solution?

We have been using Automation Anywhere for less than one year.

What do I think about the stability of the solution?

the stability of the studio is ok and some features is easy to use. but sometimes i feel to automate excel is quite hard and developer need to make many repetitive steps just to insert dynamic data into each cell in excel.Hopes in version 11.3 will have read range and write range function instead need to loop many times and set the cell one by one.btw, i like dictionary data type and impress with AA because no need to read file and just put the path it can already work. but i hope for dictionary variable data type also can support .xlsx file to save as dictionary and able to add dictionary key and value that outside from the file by able to add keypair value by assigning them  as temporary value during process.

What do I think about the scalability of the solution?

Quickly scale to thousands of bots in the front and back office, no matter the type—attended, unattended, or intelligent automation.

The modern microservices architecture enables the platform to scale both vertically and horizontally, delivering fast ROI.

How are customer service and technical support?

We do not yet have experience with customer support. We have been using AA for less than one year.

Which solution did I use previously and why did I switch?

In another company, I previously used a different RPA solution. I have switched because I have changed companies, to one that is using AA.

How was the initial setup?

To install the application is easy, but you need to prepare a few accounts during the initial setup. These include a Creator account for developers, a Bot Runner, a server, and a database.

What about the implementation team?

We deployed with the assistance of a vendor team and we are satisfied.

What was our ROI?

Some of the factors that contribute to ROI are the low cost, ease of maintenance, and automatic updates.

    What's my experience with pricing, setup cost, and licensing?

    This is a comprehensive automation offering with a scalable architecture and flexible pricing models. This keeps the RPA TCO low and you can automate with confidence.

    Which other solutions did I evaluate?

    We evaluated UiPath before choosing Automation Anywhere.

    What other advice do I have?

    Overall, this is a great tool because it's easy to maintain and it can reduce hiring costs, leading to reduced overall costs in the future.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1463940 - PeerSpot reviewer
    Robotic Process Automation Developer at OMFYS Technologies India Pvt.Ltd
    Real User
    Integrates well with Python and the Recording feature is helpful for developing
    Pros and Cons
    • "I found the new feature of integrating Python and HTML the most valuable."
    • "The UI can be improved a little bit to make it easier for beginners to understand."

    What is our primary use case?

    I am using IQ Bots for invoice indexing for many clients.

    My primary use case is extracting invoice details from different vendors for validation purposes. We convert CSV files to Excel for formatting and before A2019, I used to do all validations with VBA script. Now, with AA A2019, it validation very easy using Python. It is also very fast and efficient.

    I have created Task Bots for many finance-related clients and they are also working very well. Recently, I converted all of my bots to A2019.

    How has it helped my organization?

    Automation Anywhere has improved my organization, OMFYS Tech.

    We have implemented many processes in the organisation with RPA, as we had done with HR bots for different HR processes. From these, we made most of the demo videos that we show to our clients. It helps to discover new processess to automate and use in new projects.

    The A2019 version is very stable for the processes that we make. On the other platform, we have projects using Java, Oracle, Python, and HTML, where we had automated processes when required.

    What is most valuable?

    I found the new feature of integrating Python and HTML the most valuable. Using this, we can get the DOMXPath dynamic for every HTML property.

    On the other hand, Python scripting is very helpful nowadays. We just create a Python script and integrate it with the bot, which makes the work very easy and fast.

    I like the IQ Bot very much, as most of my projects use it for invoice indexing purposes.

    The recorder in the A2019 version is way ahead, as it allows us to use Chrome and other browsers to capture the object properties. 

    What needs improvement?

    The UI can be improved a little bit to make it easier for beginners to understand.

    There are many commands called Actions that are very good but sometimes, I feel that it should be more comfortable to find and search for specific commands. There should be some type of hint or notification system about what actions are useful, according to the situation or part of the process that it is in while creating the bot.

    The speed of the bot processing on a whole can be improved so that the bot can run in less time than the task or processes.

    For how long have I used the solution?

    We have been using Automation Anywhere for one year.

    What do I think about the stability of the solution?

    Stability-wise, it is a ten out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability a ten out of ten.

    Which solution did I use previously and why did I switch?

    I did not use another RPA solution prior to this one. I started my RPA journey with automation anywhere only because it is the best available solution in the market.

    What's my experience with pricing, setup cost, and licensing?

    This is a value for the money product.

    Which other solutions did I evaluate?

    I evaluated UiPath and Blue Prism but neither one had IQ Bot-like features. That's why I rejected them and choose AA.

    What other advice do I have?

    My advice is not to think too much. Just compare the features then you will get to know why AA is the best solution of all.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1462719 - PeerSpot reviewer
    Group Manager at WNS Global Services
    Real User
    RPA as a service is easy to deploy and maintain, improves efficiency, and keeps processes running seamlessly
    Pros and Cons
    • "While RPA is the cutting-edge technology to bring digital transformation, the RPA as a service will reduce costs and increase efficiency with ease of deployment, less maintenance, and cheaper upgrade costs."
    • "Intelligent automation is currently a buzz and I would love to see more innovation in this segment."

    What is our primary use case?

    Our primary uses for this product are:

    1. We are using Automation Anywhere to automate client processes.
    2. The processes are ranging from SAP automation, Oracle automation, and mainframes like AS400. RPA has been implemented for a few of the legacy applications as well.
    3. Both the Attended automation and Unattended automation have been implemented for many of our clients and they report satisfactory results.
    4. We are using Automation Anywhere IQ Bot to scan documents for clients, as well as for internal processes.
    5. The automation solutions provided to our clients them are running seamlessly.

    How has it helped my organization?

    Automation Anywhere has increased the overall standing of our company in the RPA market. Because of the successful automation for the client, we are getting more processes, which leads to more revenue.

    Apart from the regular pricing model, the Gain-Sharing model provides a win-win situation for both WNS as well as its customers. This means that our customers will start getting the benefits up front, and leverage the benefits right from day one.

    COE licensing is also beneficial, to reduce the effective cost of ownership 

    What is most valuable?

    All the features are very good, although what I like best is RPA-as-a-service. This drastically reduces the infrastructure setup time and, at the same time, it can be utilized for productive project work.

    The multi-tenant and scalable architecture is the main advantage when you have a cloud service. While RPA is the cutting-edge technology to bring digital transformation, the RPA as a service will reduce costs and increase efficiency with ease of deployment, less maintenance, and cheaper upgrade costs.

    Even our customers are happy with the RPA-as-a-service model.

    What needs improvement?

    Intelligent automation is currently a buzz and I would love to see more innovation in this segment. I am looking for artificial intelligence and machine learning to be tightly integrated into the cloud platform and I hope that they enhance this segment in the upcoming releases. 

    Clients are eager to see AI and ML implemented, and thus leverage the technology to its maximum. We can bring more processes into automation, which is what I want to focus on. 

    In a nutshell, more innovation in AI and ML will bring more potential and capabilities to the product.

    For how long have I used the solution?

    We have been using Automation Anywhere since February 2018.

    What do I think about the stability of the solution?

    The solution is stable but again, it is dependant on the underlying client applications. I am confident the AA solution is very stable.

    What do I think about the scalability of the solution?

    The RPA-as-a-service model helps to scale the solution beyond the limit. 

    How are customer service and technical support?

    The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue or requirement, we can reach to the manager. So far, the help extended by the account manager is very good. 

    Which solution did I use previously and why did I switch?

    Our main focus has been on using Automation Anywhere as the primary tool for RPA.

    How was the initial setup?

    The initial setup is quite straightforward

    What about the implementation team?

    We implemented it through our expert, in-house team.

    What was our ROI?

    Since I am not directly involved in the ROI calculation, I would not comment on this.

    What's my experience with pricing, setup cost, and licensing?

    We generally follow the Gain-Sharing Pricing model, which enables the customer to start getting the RPA benefits right from day one of their implementation.

    Which other solutions did I evaluate?

    The other options that we evaluated were Blue Prism, UiPath, and others. 

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1463817 - PeerSpot reviewer
    Data Science Consultant (Intern) at WNS Global Services
    Real User
    Easy to learn, minimal scripting, and multiple developers can work with a single repository
    Pros and Cons
    • "On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository."
    • "Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data."

    What is our primary use case?

    We are using this product for the development, running, and monitoring of automated processes. We are using IQ Bot for advanced tasks using cognitive technology.

    How has it helped my organization?

    Automation Anywhere has helped in automating business processes for simple to complex business cases. It also helped in understanding, learning, and discovering new automation ideas.

    What is most valuable?

    The features that I find most valuable are:

    1. There isn't much scripting.
    2. It is easy to learn and implement.
    3. No prior programming knowledge required to learn and develop.
    4. On the server-side, multiple developers working on a single project can save their individual works and have them stored in a single repository.

    What needs improvement?

    Custom models with advanced features can be included in the IQ Bot models for unstructured and semi-structured data.

    For how long have I used the solution?

    We have been using Automation Anywhere for between eight and nine months.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1463793 - PeerSpot reviewer
    RPA Developer at OMFYS Technologies India Pvt.Ltd
    Real User
    Automated data scraping and form-filling saves time for both us and our clients
    Pros and Cons
    • "With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system."
    • "The Recorder action in the A2019 Community edition is not supported."

    What is our primary use case?

    The primary use case of this solution is that we are automating repetitive processes such as daily currency calculation, data entry in the EPR system, email reading and sorting data, extracting data from webpages, and extracting data from invoices.

    We also use automation for data massaging on Excel data, database connectivity, PDF data extraction, scheduling bots, and the validation of extracted data from webpage or invoices.

    We use error handling to point out which of the bots are failing. 

    We are using v11, A2019, and IQ Bot. 

    How has it helped my organization?

    With the help of Automation Anywhere, our organizational efficiency has increased. We have automated HR-related tasks such as CV shortlisting and salary slip generation processes. This has decreased our time consumption for these tasks.

    We have also improved our clients' organizations by automating repetitive processes. With this, the ROI has increased and the overall time consumed by processes is reduced. We now use this manpower for other important tasks.

    Human intervention is not required for most of the processes and also, they are auto-scheduled.

    What is most valuable?

    The most valuable features are data extraction and entry into webpages, extracting data from unstructured invoices, email sorting and attachment downloading, Excel actions, database connectivity, IQ Bot for extracting data from invoices, connectivity with ERP applications, as the REST and SOAP web services.

    With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system.

    Excel actions help us for automating work on Excel workbooks.

    What needs improvement?

    The A2019 Community version does not fully support Mozilla Firefox, as it has problems when you try to capture data from the Firefox window. 

    I would like to see more features added in the Community editions to improve developer hands-on practice. 

    When you try to capture an error snapshot in A2019, it's not capturing the proper data compared to V11. 

    The Recorder action in the A2019 Community edition is not supported. 

    If we refresh the window then it does not show the Chrome window title in the list. This only works on Internet Explorer.

    For how long have I used the solution?

    I have been using Automation Anywhere for the last two years.

    How are customer service and technical support?

    The technical support team was helpful at the time of installation and setup. Whenever we are stuck, the support team's help is very important.

    Which solution did I use previously and why did I switch?

    I haven't used an RPA solution other than Automation Anywhere.

    How was the initial setup?

    The initial setup was straightforward. With help of the Automation Anywhere technical support team, it is easy to set up.

    What about the implementation team?

    We implemented using the vendor team. The level of expertise is very good, and they help very well.

    What's my experience with pricing, setup cost, and licensing?

    The setup cost for this is onetime and licensing is based on your choice of product.

    Which other solutions did I evaluate?

    We evaluated Blue Prism and UiPath before choosing Automation Anywhere.

    What other advice do I have?

    Overall, the product is very good where the repetitive tasks are more in manufacturing industries and the finance department. It is the best solution for any type of industry to automate their repetitive process, leading to increased ROI and reduced time consumption.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Meindert Van Der Galiën - PeerSpot reviewer
    Information Technology Software Developer at a financial services firm with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Enabled faster processing of a series of manual operations and/or procedures but the IQ Bot's data detection and data retention need improvment
    Pros and Cons
    • "The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."
    • "IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted."

    What is our primary use case?

    We mainly use it for Financial Documents processing to conduct payments to registered Vendors. Invoice reception via a central mailbox on the server; Extraction of said PDF invoices via the IQ Bot cognitive platform using the ABBY OCR, as it is by far the most effective for our processing requirement; Consolidation of each individually extracted file into a central Batch processing file; Upload of central batch processing file into a stand-alone approval system, developed on IBM Xpages; Approval of uploaded files, from a central batch file, for payment; Upload of each invoice record in a third-party processing system such as Sage Evolution / SAP. Payment is done via a batch file generated by a third-party payment application.

    How has it helped my organization?

    AA has enabled faster processing of a series of manual operations and/or procedures. Cognitive capabilities are severely reduced or highly inaccurate, the Cognitive platform requires major attention regarding how data is captured, retained for future extractions as well as how these extractions are validated. There is a somewhat problematic functionality for various commands within AA, these commands do not have a consistent functionality one execution within some external third-party software such as Sage Evolution, XBRL for CaseWare, and CaseClient.

    What is most valuable?

    The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations. 

    The Recorder functionality is extremely useful and relatively straightforward enough to use, albeit a bit restrictive in its functionality.

    What needs improvement?

    IQ Bot requires a significant improvement for its data detection and data retention, mainly from the previously trained documents: regarding the document's format, layout, data contained within the document, the type of data that needs to be extracted. Object cloning commands require a significant improvement in its functionality. It is far too inconsistent with execution within the same application. Plugins for web browsers should be a single plugin that allows for the connectivity and functionality of both the v11/v12 and A2019 software, or at best, allows for both the A2019 and v11/v12 plugins to run on the same client browser simultaneously.

    For how long have I used the solution?

    I have been using Automation Anywhere for roughly two years.

    What do I think about the stability of the solution?

    The current solution is not very stable due to multiple developers working on the initial development, it would be far more efficient if a small group of developers had worked on this specific project.
    The solution should be more stable with a limited number of developers working on the current project. The current project would become more accurate and efficient if the functionality of the current commands could be updated to function more effectively and not stop working on a bi-weekly basis. Soe days the commands work without any problems and some days these same commands stop working and breaks the current processing cycle.

    What do I think about the scalability of the solution?

    Scalability in our current solution is low but has massive room for growth.

    How are customer service and technical support?

    The technical is relatively fast to respond and guidance offered is oftentimes sufficient. Time-zone difference is a major issue as this delays the response from an available technician. No guaranteed solution for cases raised, oftentimes workarounds are the only suggested action with multiple of those resulting in no success on the issue raised.

    Which solution did I use previously and why did I switch?

    No previous solution used, as a manual process previously.

    How was the initial setup?

    The initial setup was extremely complex as no assistance or guidance could be found online for my system.

    What about the implementation team?

    The setup was done through an in-house team consisting of the current developer and a single IT technician.

    What's my experience with pricing, setup cost, and licensing?

    Know ahead of time what capabilities you are going to require and plan accordingly to determine the total number of user licenses and development licenses required.

    Which other solutions did I evaluate?

    Other options were considered such as Blue Prism and Ui Path, but the capabilities of AA far surpass those platforms based on cost.

    What other advice do I have?

    Documentation online is severely lacking, have commented on this before in support cases. The online documentation is far too generic, with no linking to relevant or in-depth forums on similar topics.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1460073 - PeerSpot reviewer
    Team Manager at Capgemini
    Real User
    Increases service to customers while systematically reducing costs
    Pros and Cons
    • "AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot."
    • "The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated."

    What is our primary use case?

    I am a Digital Transformation Consultant & my role revolves around suggesting, recommending & implementing the best automation solution across to my clients. Some of them also include:

    a) Lower operating costs

    b) Faster ROI

    c) Ability to be more competitive

    Giving the right automation solutions can reap major benefits. Understanding these benefits—and some obstacles—will help us develop support for an operations automation project. The primary benefits of operations automation cited most often were cost reduction, productivity, availability, reliability, and performance.

    How has it helped my organization?

    Automation Anywhere (AA) has helped me in suggesting, recommending & implementing the best automation solution across to my client

    AA is a better and more intelligent approach to cost containment and reduction. The greatest opportunity is to increase service to the customer (end-user) while systematically reducing costs. Management often overlooks this potential for savings. Most modern servers have a low operating cost and the total cost of ownership has been declining. AA solution has helped to streamline operations in businesses of all sizes.

    What is most valuable?

    The benchmarking scores, the latest technology improvements & the use cases are the most valuable aspects. 

    • Intelligent automation for business and IT tasks.
    • Uses SMART Automation Technology.
    • Rapidly Automates complex and complicated tasks.
    • Create automation tasks like recording keyboard strokes and mouse clicks.
    • Distribute tasks to multiple computers

    AA allows you to create processes using 3 types of robots: Task Bot, Meta Bot, and IQ Bot. Instead of rewriting redundant code for processes, a meta bot can be used instead. This type of robot is best used for complex scalable processes. IQ Bot: The most powerful of the 3 types of robots is the IQ Bot.

    What needs improvement?

    With more demo recordings and positive real-time reviews from the clients. AA should provide a free evaluation period so it is easy to attract new customers. It is not able to use OCR effectively and has limited usability. Handwritten documents are still a drawback. 

    It is also difficult in terms of control room management. The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated.

    For how long have I used the solution?

    I have been using AA since 2017.

    What do I think about the stability of the solution?

    • It is highly accurate and gets up and running in a very short period of time.
    • You can keep the BOT learning by feeding more and more data sets, which makes the whole process highly efficient.
    • It is very cost-effective when deployed and when scaling out to the limit.

    What do I think about the scalability of the solution?

    • Using Automation Anywhere's tool we can automate window and Web-based processes. It is very easy to use.
    • It can automate rule-based and repetitive processes.
    • It can work 24*7 without taking a rest.
    • Time-saving. It is very fast in comparison to doing something manually.
    • Cost-saving.

    How are customer service and technical support?

    They are always up to mark and ready to help out when in need.

    How was the initial setup?

    The initial setup was straightforward.

    What about the implementation team?

    We used a vendor team, they were great !

    What was our ROI?

    It has been fair to be honest.

    What's my experience with pricing, setup cost, and licensing?

    The setup cost, pricing and/or licensing of AA sounds reasonable considering its capability.

    What other advice do I have?

    Keep up the good work & keep improving as you grow.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1460631 - PeerSpot reviewer
    Senior Software Engineering at JK Technosoft Limited.
    Real User
    Easy to use, avoids complexity, and ensures fast adoption & rapid deployment
    Pros and Cons
    • "Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere."
    • "It is not able to use OCR effectively and has limited usability."

    What is our primary use case?

    Use case: Extraction from Main Frame Application

    Solution : 

    The bot will log in to the email box and then picks the invoice no, order invoice amount, and surcharge details. 

    Based on a single line item and multiple line items, the bot will log in to AS400 and feed and check all the information. If there is a discrepancy then the bot will update it based on the tolerance limit. If there is no discrepancy, the bot will accept the orders. The bot will validate costs in Excel and AS400 application and it will allocate cost for each invoice.

    How has it helped my organization?

    Easy to access: Without the need to download and install software on a local machine, we can access the RPA application from virtually anywhere.

    Easy to use: Automating a business process is as easy as logging in, clicking, and automating any kind of business.

    Value for time: with the help of Enterprise A2019, we can get instant value. We can log in, set up automation, and go live within minutes, giving an immediate return on your investment.

    Scalability: With help of Enterprise A2019 is a highly scalable application, we can deploy a few bots and automating any kind of business processes.

    What is most valuable?

    1) By using Workload Management in Automation Anywhere a lot of manpower was reduced. 

    2) Credential Manager used to keep customer/client information's more secure.

    3) The product is dedicated to the business user and comprises advanced capabilities to offer an intuitive interface for the business user and bot developer.

    4) This platform is easiest to use, avoids complexity, and ensures fast adoption & rapid deployment. 

    5) It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

    What needs improvement?

    1) Needs some improvement in IQ BOT:

    * while uploading input files we are facing issue with grouping even the same kind of PDFs

    * consuming of CPU utilization and requiring more RAM

    2) It is not able to use OCR effectively and has limited usability.

    3) Handwritten documents are still a drawback.

    4) Some of the control room GUI can be improved, it is also difficult in terms of control room management.

    5) If Excel gets hanged Automation Anywhere does not give any notification.

    6) Needs improvement in image recognition.

    7) BOT insights taking more CPU utilization.

    For how long have I used the solution?

    I have been using AA for three years and five months.  

    What do I think about the stability of the solution?

    Automation Anywhere is a stable RPA application.

    What do I think about the scalability of the solution?

    Enterprise A2019 is a highly scalable application, we can start small by deploying a few bots and automating any kind of business processes.

    How are customer service and technical support?

    We are satisfied with their customer service and technical support.

    Which solution did I use previously and why did I switch?

    We have used Blue Prism for Automation. Cost wise it is higher than Automation Anywhere.

    How was the initial setup?

    A2019 has zero installation required.

    What's my experience with pricing, setup cost, and licensing?

    We didn't look at other options while choosing Automation Anywhere.

    Which other solutions did I evaluate?

    UiPath and Kryon.

    What other advice do I have?

    There is only one option Automation Anywhere for cost-effective RPA.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1460625 - PeerSpot reviewer
    Chatbot Developer at Infosys Technologies Ltd
    Real User
    Bots can run all day long which affects the overall budgets; the UI should be simpler
    Pros and Cons
    • "Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets."
    • "Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents."

    What is our primary use case?

    Our primary use case is to automate the Client's workflow of reading a ticket from ServiceNow and then assign it to different bots which in turn performs the validations of the tickets with respect to different regions of the client's parameters. After the completion of the validations, the bot will update the ticket as per it's status and then send the hourly output report to Client's operations team. In between, if the bot fails, system exceptions or some business exception scenarios, human team will do the rest of the task.

    How has it helped my organization?

    Automation Anywhere has improved my organization in the following ways:

    1. Repetitive tasks have been automated and hence the employees work in crucial logical thinking processes.

    2. Tasks now don't depend upon the unavailability of certain employees/colleagues to be completed. Also, bots can run all day long which also affects the overall budgets.

    3. Centralized Backup, Security & Disaster Recovery, Bot Insights, Workload Management, ROI Calculator in COE Dashboard.

    What is most valuable?

    1. IQ Bot, Automation Lifecycle Management, Workload Management, Centralized Backup, Security & Disaster Recovery

    2. Image Recognition and OCR activity

    3. Drag and Drop activities eases the task to write codes.

    4. Control Room is very useful for bot's activity insights

    5. Easy to use activities and almost all the artifacts available in the official AA's docs and forums can solve complex codes.

    6. Certification exams are too good and almost cover all the required knowledge to be sound in working with Automation Anywhere.

    What needs improvement?

    1. User Interface can be simpler.

    2. Master Certification now paid (previously it was free of cost) which sometimes creates hesitation to go for it.

    3. Though the courses in the certification's learning hub are great and awesome, there is some more space for adding more explained contents.

    4. Citrix automation lacks the perfect end to end automation.

    5. Web Automation fails when an automated Screen Resolution is changed to some other resolutions. 

    6. Pricing with respect to the competitors is more.

    For how long have I used the solution?

    I have been using AA for two years. 

    What do I think about the stability of the solution?

    Performance is up to the mark with limited constraints of applications to be used. An application must be of a certain version provided by certain organizations and thus discontinuation of the said applications affects a lot while maintaining the bot.

    What do I think about the scalability of the solution?

    Scalability is very high. There's no limitation of the number of bots to be used simultaneously and in a single port/machine/ID.

    How are customer service and technical support?

    Technical Support provided almost all the solutions we had.

    Which solution did I use previously and why did I switch?

    We had used a different solution for the following prominent reasons:

    1. Cheaper price for same type of tool.

    2. Citrix Automations.

    3. Unavailability of required configurations that supports Automation Anywhere

    How was the initial setup?

    Since the IT team and Infosec looked up for the setup, I don't have much idea about this.

    What was our ROI?

    Since the support for IE is discontinuing soon, we are now moving the base code to EDGE Chromium. ROI will be recounted after that. Previously as per the efficiency, we decreased the numbers from the process.

    What's my experience with pricing, setup cost, and licensing?

    The installation is a bit of hectic process and also the price is more in market compared to other competitors.

    Which other solutions did I evaluate?

    UiPath, Blue Prism, AssistEdge

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1460619 - PeerSpot reviewer
    Sap BW on HANA Consultant at Infosys Technologies Ltd
    Real User
    Converted daily routine tasks into automated processes at minimal cost with available infrastructure
    Pros and Cons
    • "AA control room is one central system to manage our tasks. We found it excellent to administrate. It was used for easy scheduling of process/task in Remote desktop. This helped to avoid manual intervention to trigger tasks."
    • "The accuracy in Web Recorder needs to be improved, defective outputs found most of the time(not sure if is a website side issue)."

    What is our primary use case?

    It is primarily used for automating manual processes in Project. Automation was carried out in a two-way process, downloading files from client email and scanning values from PDF file. Post these values were compared with thresholds and return mail is sent. Most of the process is carried out in the Windows environment and the Gmail suite is used as the target output location. It also included SAP application BEx for downloading the file as an Excel sheet and sent as an attachment to an email. This was all implemented in AA, and saved a few man-hours in Project.

    How has it helped my organization?

    It was helpful in managing manual task automations and innovative ways to be introduced to projects. It most benefitted us in converting daily routine tasks into automated processes at minimal cost with available infrastructure. This was the most valuable use, that it didn't cost clients infrastructure. Also, a daily status update of the process is sent through an email easily, updating all stakeholders with daily status. The overall features proved a profitable deal in implementing AA in Project.

    What is most valuable?

    AA control room is one central system to manage our tasks. We found it excellent to administrate. It was used for easy scheduling of process/task in Remote desktop. This helped to avoid manual intervention to trigger tasks. 

    Also, various features like easy email and file reading eg: PDF, XML, etc were innovatively helpful to scan out values and use as variables in code. 

    Another helpful feature is the easy command sidebar provided, where we can easily drag and drop a required command.

    What needs improvement?

    The accuracy in Web Recorder needs to be improved, defective outputs found most of the time(not sure if is a website side issue). 

    You cannot add dynamic variables in PDF scanned values, hopefully, this can be added as a new feature in future.

    Integration with most-used email applications eg: Gmail, Outlook, etc for ease in sending mails without any configuration of port or hostname. This could help to concentrate on actual problems, instead of spending time to figure out port and hostname for sending or receiving emails.

    For how long have I used the solution?

    I have been using AA for the last five months. 

    What do I think about the stability of the solution?

    Recognizable stability observed in tool with various tasks performed in parallel.

    What do I think about the scalability of the solution?

    Scalability may vary situation with each situation. According to me, most of the time we will get expected results with substantial capacity of computation in the process.

    How are customer service and technical support?

    Customer and technical support both were supportive and were able to provide solutions quickly.

    Which solution did I use previously and why did I switch?

    We used Blue Prism and the reason we switched was because we found more ease in using features and less documentation required compared to Blue Prism.

    How was the initial setup?

    Complex, since there are multiple applications involved, SAP, EMail through Gmail suite. Setting up an application in remote desktop with access to SAP and emails. 

    What about the implementation team?

    In-house.

    What was our ROI?

    Our ROI is 22.81%.

    What's my experience with pricing, setup cost, and licensing?

    License for AA, before investing in infrastructure list out and analyze the current setup, since AA can be implemented at a minimal cost as well without extra infra/setup.

    Which other solutions did I evaluate?

    We previously used Blue Prism.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Associate Consultant at Ernst & Young
    Real User
    SAP GUI commands in the latest update is helpful as a lot of processes have SAP involved
    Pros and Cons
    • "It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing."
    • "Queues are great but need improvement. They are helpful because most of the automations are transaction-based."

    What is our primary use case?

    Primarily we use it for automating back-office operations processes. Some of the most frequent use cases are:

    1. Invoice processing and proofing.

    2. Reconciliation

    3. Automating Timesheets

    4. SOW invoice creation.

    5. Creation of Credit memos

    6. Pulling data from SAP and generating a report.

    We use VDIs to deploy. Client & runner environment is mostly Win 10. Most of the bots are scheduled. 

    Some organizations still use the manual click on the run button method instead of scheduling or running from CR.

    How has it helped my organization?

    It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing.

    It is even more difficult to support a bot than build from scratch. No matter how much you document, things do turn haywire if someone new has to make changes to an existing bot. 

    Documenting the AA Solution SDD, PDD is another pain point. It is very common to miss out on a lot of things. 

    I feel that in places it is better to create a system to automate rather than use RPA.

    What is most valuable?

    Most of the features are valuable. 

    1. SAP GUI commands in the latest update is helpful as a lot of processes have SAP involved. 2. APIs are helpful too, but they certainly need more improvement. APIs help in building resiliency.

    3. Queues are great but need improvement. They are helpful because most of the automations are transaction-based.

     4. Good old object cloning is always helpful as it is versatile.

    5. Metabots help in working with many of the legacy applications. But needs improvement there as well.

    6. Credential Vaults are helpful, but needs improvement there too.


    What needs improvement?

    1. Excel commands should include more features.

    2. Need more variable types for eg. date, amount, number, etc

    3. Better API support and more APIs.

    4. Queues should be enabled to directly connect to DBs.

    5. Managing so many variables is a pain. Some kind of variable initialization mechanism like how Blue Prism has it will be helpful.

    6. Input-output variables should be defined for taskbots as well.

    7.There are a lot of glitches in AA not fixed since Ver 10. Reach me to know more about them.

    8. The commands should help evaluate the current state of variables(like how in Blue prism)

    10. Metabots should have command to stop the task. Basically should have all commands of a task bot.

    11. No one uses "WorkFlows".

    12. The user roles and the Credential Vaults administration, sharing and the whole thing in action is very confusing.

    13. Automatic technical logging option should be given by default in all commands like how we have in BP.


    For how long have I used the solution?

    4

    What do I think about the stability of the solution?

    When it comes to RPA, for every step things should be in the right way at the right time. It is very difficult. So I would rate it as a 5 out of 10 on scalability.

    What do I think about the scalability of the solution?

    It is scalable, though, in an organizational setup where teams work in silos, I have never seen any organization truly using the scalability to its full potential.

    How are customer service and technical support?

    Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and getting help.

    Which solution did I use previously and why did I switch?

    AA is all I am using. Blue Prism is used but I prefer AA. Though Blue Prism is better in certain aspects mentioned earlier.

    How was the initial setup?

    It is the same as how enterprise applications should have in terms of complexity.

    What about the implementation team?

    We develop RPA solutions for clients.

    What's my experience with pricing, setup cost, and licensing?

    Costs are ok. IQ Bot is too expensive. Bot Vision should come for free as one can easily use a number of other visualization options for free. There is no point in paying too much for too little.

    Which other solutions did I evaluate?

    I have evaluated Blue Prism along with AA

    What other advice do I have?

    We need some support of documentation methodologies so that the knowledge is easily transferrable through the documents.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an AA partner. I am a developer
    PeerSpot user
    reviewer1460628 - PeerSpot reviewer
    Technology Lead at Infosys Technologies Ltd
    Real User
    Enables us to set down sharp rules of validations which cleared out unnecessary manual interventions
    Pros and Cons
    • "The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster."
    • "We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial."

    What is our primary use case?

    The use cases I have worked on made use of automated flow across multiple applications along with processing Excels and emails. We were also able to leverage a single tab for processing the entire flow of the record across three different applications. We also used the Analyze package to view the Business dashboard in the dev environment. The only drawback was that the export of the BI dashboard to the other environments is not yet available. The environments used were dev, staging, and production. The bots were exported out and imported into each environment.

    How has it helped my organization?

    Automating a tedious manual process has helped to reduce manual work and the time taken to process the records. It has also eliminated a great deal of errors because of manual processing. Since the manual process was being automated, we were able to set down sharp rules of validations which cleared out unnecessary manual interventions. Automation has also enabled uniform delivery to the customers with the emails being sent way ahead of time. This has greatly improved product delivery from our end.

    What is most valuable?

    The addition of excel advanced to directly append worksheets, add formulas, etc was very beneficial and made the code development faster. 

    The usage of steps helped in the segregation of code blocks making it more readable and understandable. The usage of keystrokes in A2019 was much better than in v11. Also, the direct inline usage of the python scripts enabled s to handle various manual processes. 

    Using the email and the file triggers were very helpful as we were able to directly execute the bots on the trigger.

    What needs improvement?

    We had a few setbacks because of bots getting queued and unable to force delete a task bot which kept persisting in the control room. These features should be included in future releases which will be highly beneficial. Also when the upgrade happened from .14 to .15, it did not allow for the existing task bots to be checked in. The upgrades should work seamlessly to enable high efficiency of the AA product.

    We need the Business dashboard to be exported to other environments. Also for the availability of G-Suite package in the enterprise edition.

    For how long have I used the solution?

    I have been using AA for six months.

    What do I think about the stability of the solution?

    A2019 needs a few more upgrades to make it more stable and robust but the AA support to handle the shortcomings has been great which has enabled us to make full use of the product.

    What do I think about the scalability of the solution?

    A2019 is highly scalable and there is a lot of scope for upgrades.


    How are customer service and technical support?

    Technical support was prompt and we were able to resolve most of our issues quickly

    Which solution did I use previously and why did I switch?

    Earlier, I had used v11.3 of Automation Anywhere.

    How was the initial setup?

    The initial setup was complex because of the confusion with the Pure cloud version. 

    What about the implementation team?

    In-House

    What was our ROI?

    Our ROI is high.

    What's my experience with pricing, setup cost, and licensing?

    There was a little confusion in terms of the setup costs for the pure cloud version because it was a bit misleading when we understood that all the Control rooms and the bot creators and runners would be on the cloud. The provisioning for the bot agents was not understood immediately.

    What other advice do I have?

    A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Software Engineer at a tech services company with 1,001-5,000 employees
    Real User
    Top 20
    Makes automating terminal screens easy, but the capability to copy code between bots would be helpful
    Pros and Cons
    • "The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market."
    • "As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific pers sends an email to the bot's email address."

    What is our primary use case?

    Our primary use is to provide a digital solution with a view to delivering robust, time-efficient, and error-free solutions to business customers. The requirements for every customer are quite different depending upon their return on investment measures, the need for automation in their organization, etc.

    Other than that, I as an individual have found a fondness towards the product, which helps me automate all of my day-to-day activities. They are monotonous and the bot can jump in and make my work life such that I can breathe a little easier.

    My environment varies from customer to customer.

    How has it helped my organization?

    Automation Anywhere has not only my organization but several customers as well. Particularly the organizations from the automobile industry have benefitted from AA in their vision to transform their business objective towards the path of digital transformation. 

    In fact, there are more than 25 customers that we have or will have partnerships with. These groups are willing to invest more in automation so that their valuable resources are not wasting their time and energy with monotonous work. Instead, they are better utilized in improving their employee value and thus helping the organization grow.

    What is most valuable?

    It is very difficult to automate Telnet and Terminal screens using Java or Python. Automation Anywhere has made the automation of these processes pretty much hassle-free and easy to use.

    The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market.

    Another added advantage of this product is its capability to automate web-based processes and its ability to automate all processes without compromising a single bit on security.

    What needs improvement?

    As a developer, I would like to have copy commands available from one bot to another. It is a tedious task to write the same snippet of code in different bots again and again, whereas I could simply copy and paste the patch of code, like in the older versions.

    As a business user, I would like to have a feature wherein the bot is run on demand, whenever an email with a specific keyword or whenever a specific person sends an email to the bot's email address. Thereby, I need not worry about setting up a schedule in the WebCR.

    For how long have I used the solution?

    We have been using Automation Anywhere Enterprise for two years, and the A2019 version for five months.

    What do I think about the stability of the solution?

    The software can automate almost all web based or desktop based applications. Its wide range of commands makes it possible to automate almost any rule based process with ease. 

    What do I think about the scalability of the solution?

    Scalability is pretty good as it covers pretty much all of the applications and almost all processes can be automated.

    How are customer service and technical support?

    More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with the way they are organized as a support team.

    Which solution did I use previously and why did I switch?

    I have always been a user of Automation Anywhere and did not work with another RPA product.

    How was the initial setup?

    The Express mode installation is pretty straight forward. However, the SSO (Single sign-on) enablement, which is a requirement for many customers, is a bit complicated because the certificate needs to be installed.

    What about the implementation team?

    For customers, we have the Automation Anywhere team to support us in case we need any assistance. Otherwise, we do the installation on our own.

    As far as the expertise of the Automation Anywhere team, I must admit that they know their product and are very skilled at it.

    What was our ROI?

    I think the organization has been making some real profits with the help of this product, although I don't really have access to the numbers.

    Which other solutions did I evaluate?

    My organization had a partnership with Automation Anywhere and hence did not have much of a choice.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Business Operations Associate at ZS Associates
    Real User
    The functionality of designing child and parent bots helps us to design the process in a modular way
    Pros and Cons
    • "The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent."
    • "The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."

    What is our primary use case?

    I work in the Management Consulting domain and hence am working with huge amounts of data, using advanced Excel formulae and creating reports and dashboards for clients is a routine. I primarily used the RPA AA2019 to automate and streamline few weekly reports which track KPIs (Key Performance Indicators) for few products. Also, I automated the process of Quality checks which we perform after creating the reports. Another use case that I have automated is sending a Zoom meeting invite through outlook. The user only needs to enter a few details like attendees, date, and the time of the meeting.

    How has it helped my organization?

    My organization i.e ZS has been a partner of AA for the past couple of years and this year the organization decided to reach the next level by introducing a pilot program wherein many associates are onboarded to the AA2019 tool and can implement robust and efficient solutions using the same thereby increasing productivity across the organization. This has been a success and we are planning to scale the program to a much wider audience within the organization. The saving of efforts within my project has been to the tune of 20% as of now and I am sure that it will improve as we explore the tool more and automate many more processes.

    What is most valuable?

    The Capture command has been a lifesaver for me in each of my use cases and the advanced Excel functionalities like running macro, reading and manipulating data, etc. It allows the bot creator to leverage the inbuilt functionalities that AA2019 has to offer to a great extent. Also, the functionality of designing child and parent bots help me to design the process in a modular way. Additionally, the error handling capabilities of the tool has really improved the troubleshooting experience when we encounter an error.

    What needs improvement?

    The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently. This feature can be made more intelligent and less bulky in terms of the downloadable package size of the code in the next release and also the VB/Python scripts which we can use in conjunction with the AA2019 functionalities is what I believe would help in automating many processes end to end.

    For how long have I used the solution?

    I have been using the Automation Anywhere 2019 tool version for the past six months.

    What do I think about the stability of the solution?

    I would rate it an 8/10 since I believe if the AI Sense capability and handling MS power point functions is further enhanced with the next release, then it would make a much larger impact.

    What do I think about the scalability of the solution?

    It is very much scalable in my opinion and should be used by big organizations lokoing to save costs and increase productivity.

    How was the initial setup?

    The setup was a bit complex. There were many IT approvals that I needed to take.

    What was our ROI?

    I am currently able to save 2-3 hours of manual effort per week.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1460607 - PeerSpot reviewer
    Director RPA & Automation at TaskUs
    Real User
    Helped agents process tickets with minimal errors
    Pros and Cons
    • "The biggest challenge in attended automation, every time the agent has to log in to the control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy"
    • "We want to have greater control on deciding when we want to upgrade to a newer version"

    What is our primary use case?

    1. Attended automation - contact center automation, assist agents in navigating through the right process - Guided assist on-screen navigation for call center agents

    2. Workforce reporting automation, we extract reports on agent availability and different AUX codes and report to leadership.

    3. Plot agent time between multiple applications.

    4. Real-time alerts to agents on their AHT & after call work beyond the threshold.

    5. Real-time reporting on beyond threshold cases to leads.

    6. Processing tickets between CRM & client applications.

    How has it helped my organization?

    1. Helped agents process tickets with minimal errors.

    2. Improved AHT as they are able to close the tickets faster.

    3. Improved overall SLAs by reducing aging (We use a bot to send alerts on emails & chats to agents who take a long time to close cases)

    4. Reduce missed calls we pole the reports and send alerts to TL's on abandon calls in realtime

    5. Biggest challenge in attended automation, every time the agent has to log in to control room and execute bot for most of the agents this is a time-consuming activity plus they are not tech-savvy

    6. The agent should be able to just click on the UI and the bot should automatically login to the control room and execute the bot.

    What is most valuable?

    1. Screen recorder

    2. AI capture

    3, Ability to create custom forms and trigger another application

    4. Ability to run the bot from the cloud without installing the software on our machine

    5. AI sense can detect many pages inside the Citrix environment

    6. I think the Citrix RDA should be universal for All Citrix environments

    7. The A2019 UI layout is more user friendly

    8. The recording feature where you can record multiple screens at the same time

    9. MS excel functionality has lot of features in the current versions

    What needs improvement?

    1. for attended automation, the agent should be able to execute the bot without logging into the control room and triggering the bot

    2. There are limited features to automation MS word & PowerPoint will look for more in those areas

    3. Include Gsuite based automation

    4. limitation on .csv based automation

    5. Automations on iframes

    6. We want to have greater control on deciding when we want to upgrade to a newer version.

    7. Smooth upgrade with no production disruptions

    8. ability to manage bots across control rooms

    9. Ability to generate reports without using bot insight

    For how long have I used the solution?

    I have been using AA for two years. 

    What do I think about the stability of the solution?

    It's a stable solution, 10 on 10.

    What do I think about the scalability of the solution?

    I would give a 10 on 10.

    How are customer service and technical support?

    9 on 10.

    Which solution did I use previously and why did I switch?

    We started with A2019.

    How was the initial setup?

    Straightforward for unattended, for attended, it took few rounds of fails as our environment is highly restrictive

    What about the implementation team?

    Vendor team, 7 out of 10.

    What was our ROI?

    1.5

    What's my experience with pricing, setup cost, and licensing?

    Very flexible.

    What other advice do I have?

    A2019 has many rough edges from a developer point of view and post upgrades, these needs to be smoothened out.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Mayur Kacha - PeerSpot reviewer
    Development Consultant at Infogain
    Real User
    Increased the productivity of the current processes
    Pros and Cons
    • "With the help of Bot, it has increased the productivity of the current process and we do not need to spend more time on error resolution and rectification."
    • "Many clients use the Citrix environment but AA has very low functionality to automate a Citrix environment."

    What is our primary use case?

    We have so many use cases. One of them is in finance. We have a finance portal where the team updates the billing records. Based on the Excel input, the file bot creates entries in different modules based on conditions. One error bot maintains a log. It takes value input dynamically and the tool is very flexible so in case of any changes in the future, the developer or user doesn't have to change the code. They can do it with the help of configurable files. At the end of the process, the bot sends an intimation mail to the end-user with the bot execution status.

    How has it helped my organization?

    With the help of Bot, it has increased the productivity of the current process and we do not need to spend more time on error resolution and rectification.

    While doing processes manually, the user has to manually open all the Excel files and needs to check each and every row one by one to check a few validations and conditions. For that, the user has to filter all the unique records that were very time-consuming. In case of invalid records, the user has to manually update a few fields into that. Now, with the help of Automation Anywhere Bot it's being handle automatically, and work that would take one week is now being completed within an hour.

    What is most valuable?

    There are many valuable features available but the Automation Anywhere learning portal has very good learning materials and videos in place which is very user-friendly and can be learned easily.

    From a Commands perspective, below are some most valuable features:

    1. Metabot (User can develop the code offline just after capturing the screen, easy to drag and drop commands, reusable, and easy to use).

    2. Object cloning (helpful to capture most of the controls with its Object properties)

    3. Excel operations, Emails, Default Error handling features, Version control, etc...

    What needs improvement?

    Many clients use the Citrix environment but AA has very low functionality to automate a Citrix environment.

    I would like to see improvement in advance Excel commands like lookups, Pivots, etc. 

    After changing the name of the ATMX file, the developer has to remap all the variables again manually at all place and it does not auto handle the renaming of ATMX or variable. In older version 10 it worked fine but from version 11 due to enhancement, this function does not work and faces issues during the development.

    For how long have I used the solution?

    I have been using AA for the last three years. 

    How are customer service and technical support?

    Automation Anywhere is the best in terms of customer service/technical support. 

    Which solution did I use previously and why did I switch?

    We have used Ui Path, Python with Selenium. Automation Anywhere provides effective training videos and material which helps users to understand the tool easily and we can easily drag and drop commands to automate with a user-friendly user interface. Automation Anywhere also has better customer service support.

    How was the initial setup?

    The initial setup was easy with the help of Automation Anywhere team support.

    What's my experience with pricing, setup cost, and licensing?

    They're very flexible around pricing and licensing.

    Which other solutions did I evaluate?

    We have evaluated Blue Prism, Ui Path, and Workfusion.

    What other advice do I have?

    Within just a few years Automation Anywhere has different versions and closing their support to the older version soon. Migration of each bot to a new one becomes a bit difficult for clients.

    Automation Anywhere should have a single and stable version which can be easily accessible and easily migrate the processes.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1460613 - PeerSpot reviewer
    Senior Software Engineer at Infosys Technologies Ltd
    Real User
    Feasible and easy to understand, even for non developers
    Pros and Cons
    • "AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features."
    • "AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality."

    What is our primary use case?

    Our primary use case is for invoice processing. It's a constructive tool that eases my work in desktops as well as web automation. The basic idea is to fetch the data from an Excel and use it as input for the desktop app and then the end result will be used as output and restored back in Excel to create records. There are innumerous functions available in the tool such as creating meta bot, keystrokes, error handling, email automation and many more. The repository is very manageable. The tool is quite feasible and easy to understand even for non developers.

    How has it helped my organization?

    My organization has many projects that use RPA tools for their use cases such as Ui Path, Workfusion, Blue Prism and Automation Anywhere. I have been working on a project that uses Automation Anywhere. AA has been a useful tool after a lot of research among business analysts and developers. Since many of my company's employees are trained in AA it is set to be a prodigious tool. Many of our tasks are automated using AA and due to ease in handling, it becomes the first choice in terms of RPA tool.

    What is most valuable?

    AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features. The one feature which I found interesting is Internet actions. Compared to other RPA tools available in the market, AA is highly encrypted. On the cloud and virtual machines, it is highly scalable. Unattended automation is a key feature in AA. It serves as a tool that gets easily integrated with other platforms. Quick coding is what attracts me.

    What needs improvement?

    AA has many features but the issue is with the loss of overhead on computing resources. For example, if the bot is encrypted, the bot should decrypt it first then act accordingly. If there are issues with the logic in the bot, there will be a lot of computer memory overload. There should be an additional feature for cloud functionality.

    Also, there should be an improvement done in Citrix automation.

    There should be a bit of a pricing cut down as other RPA tools charge only for bot runners. If any new features been introduced it would be a delight for many developers like me.

    For how long have I used the solution?

    I have been using Automation Anywhere for almost a year.

    How are customer service and technical support?

    It was quite informative and helpful.

    How was the initial setup?

    The initials steps are quite straightforward and the support desk has been helpful.

    What about the implementation team?

    I have implemented through in house only. But the vendor team helped us in developing use cases.

    What's my experience with pricing, setup cost, and licensing?

    I would like to highlight that AA has a bit more pricing range compared to other RPA tools. AA charge for control room. They charge for bot runners.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1459914 - PeerSpot reviewer
    Project Control Services Associate at Accenture
    Real User
    Eliminates miscomputations of reports due to human error
    Pros and Cons
    • "The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it."
    • "The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."

    What is our primary use case?

    We use Automation Anywhere to automate web-based administrative tasks. For example, we have a task to extract Excel reports from a site to gather issue tickets information, filter and compute the data, and store it to the SharePoint site. This is done manually and takes five hours to complete daily. Using Automation Anywhere, we created a bot that extracts the data from the site, filters and computes the extracted data to generate the report according to required output and format, and uploads the report at SharePoint.

    How has it helped my organization?

    With Automation Anywhere bots, we are able to cut down the manual efforts by 80% in generating Excel and Power BI reports, extracting and uploading files to various sites, and many other web-based administrative tasks. This also makes our report more accurate since it eliminates miscomputations of reports due to human error. Automation Anywhere also allows us to train our team members in creating bots of their own since it is very easy to use and has a user-friendly interface and it requires less coding.

    What is most valuable?

    The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it. It is also very reliable in recognizing images and locating objects on a web page, client software, or local files, so we have very little hiccups in completing the tasks with the bot we have created. 

    What needs improvement?

    The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome. Image recognition can be improved if it can still run the created bot in a different PC with different resolution sizes as it is currently very dependent on it and will not able to recognize the image you need if there are changes to resolution size.

    For how long have I used the solution?

    I have been using Automation Anywhere for two years. 

    What do I think about the stability of the solution?

    The stability of the automations created using Automation Anywhere is very impressive. It provided us reliability in running the bots using Automation Anywhere where we have problems in using our previous RPA platform.

    What do I think about the scalability of the solution?

    Automation Anywhere allows a very wide scale in terms of providing automations to our daily tasks that we thought were not possible before.

    Which solution did I use previously and why did I switch?

    We previously have an RPA platform but it is not very reliable especially in recognizing images.

    What was our ROI?

    It lessens the FTE required to complete our daily task and provided more time for us to expand our capability to accept additional tasks.

    What's my experience with pricing, setup cost, and licensing?

    I am not in charge regarding this matter.

    Which other solutions did I evaluate?

    No. Automation Anywhere was our first choice.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1458450 - PeerSpot reviewer
    RPA at XLnc
    Real User
    Good support, user interface, and reliability in a tool that provides value for the money
    Pros and Cons
    • "I love its reliability, ease of use, and the vast customer support that are always present to help us."
    • "Especially while using v11, I often experience freezes with OCR extraction from PDF files."

    What is our primary use case?

    I started my career in RPA and the first tool I learned was Automation Anywhere v11.3. Within a month, I learned the tool and was Master Certified in it.

    I had noticed that the majority of clients for my company demand developers who know AA well. I wondered why, with so many other tools available, why clients are so interested in AA as the only RPM. This is when I realized that AA is much easier, more reliable, and has value for money also with good and vast customer support.

    How has it helped my organization?

    In the past two years, I have become somewhat of an expert with Automation Anywhere. As a senior RPA developer, I deal with clients alongside my project manager and I always suggest AA. It is worthwhile to know that most of our clients are already aware of this tool, its market popularity, and its capabilities. This makes it easier to solidify a business relationship with them.

    Thanks to the benefits of Automation Anywhere, 90% of our clients trust and use this tool.

    What is most valuable?

    I love its reliability, ease of use, and the vast customer support that are always present to help us.

    In the new cloud-based version, A2019, some good upgrades have been added. I feel that everything has been covered in A2019 that was missing in the older v11.3. These advancements have helped to impress our clients and create new business opportunities with them. As a cloud deployment, it saves clients problems with desktops that occurred with the previous version, v11. There are also more commands and features that have made it more awesome for me to explore and play with new commands.

    I love the user interface and the automation commands they have provided in the AA 2019 version.

    What needs improvement?

    Especially while using v11, I often experience freezes with OCR extraction from PDF files. It just didn't work properly. I had to work around this using Python scripting. It would be a big improvement to have the inbuilt OCR capability work seamlessly. A perfect OCR would be awesome. 

    For how long have I used the solution?

    I have been using the Automation Anywhere tool for the last two years.

    What do I think about the stability of the solution?

    The new version offers no compromise regarding stability. 

    What do I think about the scalability of the solution?

    I will rate this product a ten out of ten for scalability.

    How are customer service and technical support?

    I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a ten out of ten on support. In my opinion, they are the best and I hope that they maintain the same.

    Which solution did I use previously and why did I switch?

    I started working with AA and have moved to the A2019 version. I never switched to another tool, as AA is one that I have found reliable, and has everything that I need for RPA.

    What was our ROI?

    ROI is something my management knows, but as a developer, I cannot say for. However, I am pretty sure that AA has benefited our company.

    What's my experience with pricing, setup cost, and licensing?

    The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing. Precious things are valuable, and they know that.

    Which other solutions did I evaluate?

    I started with AA and have not evaluated other RPA products.

    What other advice do I have?

    It has now been two years and I have migrated to AA 2019. I now consider myself an expert in Automation Anywhere. Thanks, AA, for providing such a big and powerful platform to us.

    I always recommend this product, and that clients implement AA first.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1458792 - PeerSpot reviewer
    Solution Architect at Cognizant
    Real User
    Powerful Object cloning and Windows capturing features helped automate a complex audit process
    Pros and Cons
    • "Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content."
    • "For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."

    What is our primary use case?

    Project 1: Built an unattended bot to automate a complex Audit process for a healthcare client. There are 90+ bots deployed and it is processing 1000+ cases of different types every month.

    Project 2: Built assisted bot for a healthcare client. It was used by customer service representatives. Unfortunately, this process was not used for a long time due to latency issues and a functionality gap.

    Project 3: Working on migrating the Audit process automated using Automation Anywhere v10.5 to the new version, A2019.

    How has it helped my organization?

    AA has helped to automate a complex Audit process. The process was tedious to the auditors, as they need to log in to a number of applications to collect audit data for validation. It involves web, desktop, and mainframe applications (total of 20+ applications of 40+ roles).

    The whole process was automated such that the bot will log in, collect screenshots, build the PDF, and then report the results to the auditors. This saved auditors from doing the mundane manual task of logging into multiple applications independently. Also, the auditors had to manage credentials for all of the applications before, whereas now, the bot takes care of storing the details in a secure vault.

    What is most valuable?

    The most valuable features for us are:

    1. Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content.
    2. The Terminal client options have helped in automating terminal applications effectively.
    3. The Windows capturing features that allow for automating desktop applications works seamlessly compared to web application automation.
    4. Excel automation is one of the clean and very useful features that helps in reporting, as well as other Excel-related operations. Having the option of using Excel as a database helps with performing logic.

    What needs improvement?

    Areas that can be improved are:

    1. For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user. There is no inbuilt option available in AA to collect all the inputs in an interface. In our case, we built a desktop application to collect all of the user input and, on submit, the .NET code will run the ATMX file.

      Can AA provide a simple user interface through which a user can collect input and submit it to trigger the bot?

    2. It needs an option to change the Windows resolution.

    3. It needs to have an option to select an object after a three to five-second delay. It is useful in the case of menu selection and this option exists in other tools.

    For how long have I used the solution?

    We have used several versions of Automation Anywhere since 2019, as follows:

    • 2019 May - 2020 January: Used Automation Anywhere v11.3
    • 2020 March - 2020 October: Used Automation Anywhere v10.5
    • 2020 October - Current: Migrating from AA 10.5 to A2019

    Which solution did I use previously and why did I switch?

    We have used WorkFusion RPA, which had options for machine learning features first.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1458453 - PeerSpot reviewer
    Senior Program Analyst at WNS Global Services
    Real User
    Provides easy conversion of PDF files to CSV format

    What is our primary use case?

    Our primary use case is the comparison of field-level capture status of English invoices done using UiPath Document Understanding, with a converted CSV header and table-format CSV file of invoices done using IQ Bot A2019.

    How has it helped my organization?

    Automation Anywhere (AA 2019) IQ Bot has improved efficiency and is very useful for the Conversion of Invoices to CSV files and JSON files to PDF boxes.

    What is most valuable?

    The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes.

    What needs improvement?

    The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019.

    For how long have I used the solution?

    We have been using Automation Anywhere for the past four months.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    DevOps at Centrax Systems
    Real User
    Easy workflow creation and management, continuous operation, and excellent service
    Pros and Cons
    • "The marketing automation software provides easy workflow creation and management."
    • "I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot."

    What is our primary use case?

    Our use cases include email filtering to get rid of spam, phishing, and many more.

    Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed. It then continues to add value as it picks up momentum and spreads across the organization.

    Workers now have more time on their hands to use their intuitive minds to think about great ideas. All we do is train our digital workers, then they do the work 24/7- 365 without any errors, unlike humans who need time in the day to rest. They are the best part of the business.

    How has it helped my organization?

    All of the business processes we can automate, such as the digital forms you can create, have improved the way we function. The digital forms reduce a lot of paperwork, as well as the stress of losing or misplacing important data.

    The sales team is also doing great because their sales operations are improving with the usage of AA.

    It offers insights on how to improve with the dashboards that represent your business KPIs. You get information about the trends and know exactly where to improve, and even how you can achieve that.

    The sales process is also automated in instances such as follow-ups.

    What is most valuable?

    The marketing automation software provides easy workflow creation and management. It increases productivity and it is easy to follow and optimize. Use workflows to set priority, status, and route incoming tickets to ensure your SLAs are met.

    Trigger responses are real-time responses that are easy to send to customers. Every response needs to be prompt because even a five-minute delay can lead to a lost customer opportunity. The software has a feature that allows you to time and schedule your responses so that they can be sent in real-time. 

    What needs improvement?

    In the control room, the manual bot update should be looked at. I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot.

    Bots should also be automatically downloaded to all computers or devices in the organization without people having to individually install them on their machines.

    The device connection can also be improved, as I happen to lose connection most of the time. 

    For how long have I used the solution?

    My company has been using Automation Anywhere for a while now, but I have only recently joined and I'm still in training.

    What do I think about the stability of the solution?

    Stability is high because these are machines with fewer errors compared to humans, and more production time because they work 24/7- 365 without taking any breaks. 

    What do I think about the scalability of the solution?

    Scalability is very high and there is no need for numerous source codes. Should the size of the organization go up, there is no need to worry, as AA can handle any size.

    How are customer service and technical support?

    They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.

    Which solution did I use previously and why did I switch?

    This is actually my first real job and I'm currently doing an internship, so I have not used other RPA products.

    How was the initial setup?

    The initial setup was straightforward and the instructions were easy to follow.

    What about the implementation team?

    The implementation was through an in-house team.

    What was our ROI?

    Our ROI is an average of 6.5%.

    What's my experience with pricing, setup cost, and licensing?

    There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model.

    Which other solutions did I evaluate?

    The company that I work for has evaluated other options and they were also using Zoho.

    What other advice do I have?

    My recommendation is that more businesses should use it. AA doesn't require any prior IT or developer experience, and it has lots of tutorial videos of how-tos. 

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1458447 - PeerSpot reviewer
    Technical Consultant at Metrodata Electronics Tbk PT
    Real User
    Helpful support, has good Excel processing features, and it saves our customers time and money
    Pros and Cons
    • "One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications."
    • "It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine."

    What is our primary use case?

    All of our solutions are implemented mostly for banking.

    We have an offline biller, which is for reconciliation & settlement of offline biller data operations. We have similar automation for online billing.

    The ATM (Automated Teller Machine) monitoring is automated. This includes the monitoring of operational processes on mutual fund & bonds transactions (upload and reconciliation).

    We have a process for reconciliation of the billing statement before sending data to the customer.

    DRI: Reconciliation charge back & note for SICS (AS400).

    We use eight Bot Creator instances, nine Bot Runners, and two Control Rooms.

    How has it helped my organization?

    To show how Automation Anywhere has improved our business, I will explain one of my solutions in the ATM Monitoring use case. Previously, humans had to monitor the ATM status for 24 hours to find out the status of the ATM in the event of fraud or theft. With the RPA, every hour it will download the ATM status data from the ESQ application and compare it with all problem tickets that are still open. Every time a status mismatch occurs, the RPA will send info to the team via email and WhatsApp.

    Process Description: ATM Monitoring

    • Recap machine problem data according to status and sort by each vendor automatically.
    • Send notification & report via email and WhatsApp.
    • Schedule adjustment in sending notifications and reports.

    Process Steps:

    • The Bot will automatically download problem and faults ticket data from ESQ.
    • The Bot will compare problem and faults ticket data automatically and sort each vendor for terminal IDs with tickets that are still open but have no faults.
    • The Bot will send data that has been recorded and processed automatically to each vendor via email and WhatsApp.
    • The Bot has a schedule adjustment function related to sending ticket data to each vendor.

    Master Data Bank: 00.00 WIB
    Supervisor Mode: 00:10 to 05:00 WIB
    No Transaction: 14:00 to 00:00 WIB
    Outstanding Ticket: 07:00 to 19:00 WIB

    The benefits we get from automation include faster and more accurate matching, running 24x7.

    One Control Room, one Bot Runner, and one Bot Creator are required. 

    Time saved: 45 minutes per bot, per process, and two hours for three status updates.

    Applications involved: Outlook, Excel, Browser.

    What is most valuable?

    One very useful feature is the IQ Bot, which is helpful in the operation of the data input process to all of their applications. Initially, humans had to read one per one document, but with the IQ Bot, it is continuous until the input process is complete.

    Currently, IQ Bot is implemented by a finance company that is concentrating on motorbike financing. There are many claim documents that must be processed and inputted to their internal application, and using the IQ Bot reduces both cost and time.

    What needs improvement?

    My suggestion for version A2019 is to enable the Metabot function because it helps us in a shortcut to the integration process with other applications such as SAP, Oracle, and Cyber​Ark.

    It would be helpful if Device Credentials can sync with Active Directory so that for the IT policy case that requires periodic password resetting, there is no need for a human to input manually into each Bot Runner machine.

    The quality of the IQ bot can be further refined for scanned documents.

    For how long have I used the solution?

    We have been using Automation Anywhere for about two years, since 2018.

    What do I think about the stability of the solution?

    After using the A2019 version, I find that it is more stable and features more actions. However, maybe because this is a new version with a change in platform, it still has some bugs.

    How are customer service and technical support?

    The support from the AA team was very helpful when I encountered issues that I couldn't solve on my own. The ability of the support team is very good and helpful.

    Which solution did I use previously and why did I switch?

    From the start, I have only used Automation Anywhere for RPA.

    How was the initial setup?

    At the initial project commencement in 2018, it was still complex. With the experience of AA projects, it became easier for us to start them.

    What about the implementation team?

    We implement using an internal team. To improve development skills, I always suggest taking the AA certification and participating in the training.

    Which other solutions did I evaluate?

    We did not evaluate other RPA options.

    What other advice do I have?

    The current version has a fresher UI and more Excel processing features. That's what I admire.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    M.J - PeerSpot reviewer
    RPA Program Manager at Raksha Technologies Private Limited
    Real User
    Easy to use with a helpful drag-and-drop interface and recording capabilities
    Pros and Cons
    • "The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time."
    • "Replacing the list of search options with voice commands for each item would be great."

    What is our primary use case?

    Our primary use has been to automate a few mundane tasks in the organization, which really helped us in this COVID situation. As most of the people are WFH and we were not able to connect to each and every individual, it helped to ease everyone's tasks and ensure they were completed on time and without errors.

    Because of this, our customers are happy and our vendors were able to help us in terms of meeting our customer satisfaction and not compromising on anything. This has become the new normal for us and we have started adapting to it.

    How has it helped my organization?

    Human hours are saved and are utilized in other tasks. Since we all are in a critical situation, our office was shut down temporarily and functioning over the cloud. Employees were facing several problems like network issues and we couldn't arrange things for them, so we ended up taking their tasks and start automating them.

    This ensures that they were utilized in customer satisfaction roles and that the issues were not left unattended.

    A few reports and emails were automated to communicate with customers because our US server was offline.

    What is most valuable?

    The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time.

    All of the options are available in the control room and with the search capability, even a person who is not from a computer background can easily create bots.

    What needs improvement?

    Certain areas of the user interface require improvement. Most of the time, it's pretty easy to drag and drop the required field but it would much better if we had voice commands so that I save time instead of using my mouse and keypad.

    It would be better if it were digitally designed so that users can feel the live experience as if looking at the exact interface, rather than the logo.

    Replacing the list of search options with voice commands for each item would be great.

    I would like like to see changes made to the appearance of the control room. Although we all love the brownish dark mode, it would be better designed with white and orange instead of the dark brown colour on the left side of the panel.

    For how long have I used the solution?

    We have been using Automation Anywhere for two years.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1457238 - PeerSpot reviewer
    Application Development Lead at Accenture
    Real User
    Has good Control Room features but needs more available Data Analytics

    What is our primary use case?

    My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.

    How has it helped my organization?

    It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.

    What is most valuable?

    • Control Room 
    • Bot Creation 
    • Logging Scheduling Task 
    • Trigger for Monitoring.

    What needs improvement?

    • Available Data Analytics  
    • More on AI Front and Deep Learn concept

    For how long have I used the solution?

    I have been using AA for two years. 

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    reviewer1457208 - PeerSpot reviewer
    Developer at a tech services company
    Real User
    Control Room allows admins to be able to control how the bots work, create users, and be able to give roles to a user
    Pros and Cons
    • "Business analytics provides real-time data that's something other competing companies lack. It uses statistics and graphs to show the performance of the bots which processes are lagging behind and if you need to give priority to certain tasks."
    • "Automation Anywhere should add a couple of commands which will help most developers not to always use a script, a good example is in String operations."

    What is our primary use case?

    I am a developer and I have developed bots mainly for insurance companies. Most insurance companies in my country usually have big problems trying to transfer data from one application to another, this hence has made it very difficult for them to be up to date with their entry. Usually, they are faced with a one month lag since they employ humans to do the work for them. 

    In addition to this, the data transfer usually contains a series of errors, and in that area accuracy is very key. A slight mistake can end up ruining things big time .

    How has it helped my organization?

    Our company's reputation has made it easy to improve recently after beginning to offer RPA services to clients.

    Before AA, the insurance companies used to do data manually from one app to another, but after introducing them to automation the speed and accuracy have been outstanding. They had a lot of workload hanging around. 

    After automating the process, my company has been able to acquire new clients who are interested in automating their processes using automation anywhere. This hence means more work for us which is always a good thing.

    What is most valuable?

    1. I would say business analytics, it provides real-time data that's something other competing companies lack. It uses statistics and graphs to show the performance of the bots which processes are lagging behind and if you need to give priority to certain tasks. 

    2. The control room and the bot creator - the control which is the brain is a powerful feature that allows administrators to be able to control how the bots work, create users, and be able to give roles to a user. 

    The bot creator allows developers to be able to customize bots according to the client's needs 

    What needs improvement?

    Most clients use systems which use old Java versions, trying to automate on these systems is really difficult since most features/commands are not supported. Java earlier than 1.7 cannot work something and most firms I have interacted with their systems are old. Another thing according to Automation Anywhere, it's main aim is not to change the client's system but to be used on top of the existing one hence Automation Anywhere should consider those clients since in my country most of them use systems which date back to 2000, and they are not willing to spend another fortune to change them just so they can use Automation Anywhere.

    Additional features: Automation Anywhere should add a couple of commands which will help most developers not to always use a script, a good example is in String operations.

    For how long have I used the solution?

    I have been using AA for two years. 

    What do I think about the stability of the solution?

    This solution is stable, as of now, I can't complain about anything but more attempts to make it more stable would be okay maybe I haven't encountered one yet but I'm sure it's flawless when it comes to stability.

    What do I think about the scalability of the solution?

    Definitely would like it, scalability means more new features.

    How are customer service and technical support?

    Most customers we've interacted with at first are usually not certain about automation but immediately we do a proof of concept, they are eager to implement. 

    Which solution did I use previously and why did I switch?

    I have only used Automation Anywhere and I love it.

    How was the initial setup?

    It was straightforward.

    What about the implementation team?

    It was an in-house one.

    What was our ROI?

    Anything above 50%. Most clients cannot go for anything less.

    What's my experience with pricing, setup cost, and licensing?

    I usually advise them not to worry about the overall cost since the outcome will be profitable.

    Which other solutions did I evaluate?

    Yes, I had considered UiPath.

    What other advice do I have?

    I like the way Automation Anywhere has migrated from v11 to a2019 my concern is about bots in a2019, once you delete them it's impossible to get them back.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1457247 - PeerSpot reviewer
    Application Development Analyst at Accenture
    Real User
    A resource saver, a money saver, and helps us with security
    Pros and Cons
    • "It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data."
    • "It is not able to use OCR effectively and has limited usability."

    What is our primary use case?

    We use AA for Training and Proof of Concept purposes.

    OS: Windows 10 

    Task: Automate Excel files consisting of quality data.

    Multiple Task Cloning

    Automated Email Sender

    Object Cloning

    The basic requirement was to extract a big Lot of data consisting of many attributes.

    We need to extract out a relevant attribute from the DB data set and process it such that it fulfills client Data Quality requirement.

    Filter out quality data using Manual intervention was a hectic task and that is why I used AA RPA tool. 

    How has it helped my organization?

    • It reduced a lot of time to process quality data and store in organized Excel files and ledgers.
    • AA made Task management simpler.
    • Hassle-free development 
    • Hassle-free deployment
    • Good Community Support

    There was a large number of individuals who were doing the data collection and artifacts collection, and they were actually a third-party. The solution improves our situation in terms of time, money, and resources. Plus, when you're dealing with Data Quality information, there are additional complications of privacy concerns. If we can keep that in-house and have a bot or automated code take care of it, then there are fewer human eyes on the private information as well. It's a resource saver, it's a money saver, and it helps us with security, keeping more human eyes away from private or touchy information.

    What is most valuable?

    1. Task Bots

    2. Smart Recorder

    3. Meta Bots

    4. IQ bots

    5. Task Cloning

    6. Ease of coding with drag and drop features.

    7. It has a very good analytics package.

    It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data.

    Automation Anywhere allows organizations to automate the processes which are performed by humans. It is a Web-Based Management System which uses a Control Room to run the Automated Tasks. Automation Anywhere tool can automate ends to end business operations for companies.

    What needs improvement?

    1. Data Mapping Utilities

    2. Console Management

    3. Bot Runner need to perform much smoother

    4. It is not able to use OCR effectively and has limited usability.

    5. Handwritten documents are still a drawback. Also difficult in terms of control room management.

    6. A few applications take more time for loading when integrated.

    7. Declaring the datatype of variables is challenging.

    8. The process of migrating codes from one environment to the next can be automated as a default function.

    9. The webpage for the control room could use some retouching or redesign to enhance the user experience.

    10. Many little-usable features.

        For how long have I used the solution?

        I have been using AA for three months. 

        Which solution did I use previously and why did I switch?

        I previously used Ui Path.

        What's my experience with pricing, setup cost, and licensing?

        First have hands on with Community Version and then figure out your requirements. 

        Which other solutions did I evaluate?

        Blue Prism

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1457211 - PeerSpot reviewer
        Business Operations Associate Consultant at ZS Associates
        Real User
        Easy to learn, tweak, and implement in our day-to-day tasks
        Pros and Cons
        • "The best part about A2019 is its ease of use. You don't need to be a coding champ or an expert to use and implement A2019 in automating tasks. It's very easy to learn, tweak, and implement in your day-to-day tasks, especially features like capture/record is completely marvelous."
        • "One of the challenges that I face every now and then while working with A2019, is around the bot agent updates. Every week/alternate weeK, I receive an error while running my bots, that asks me to update the bot agent."

        What is our primary use case?

        I have been using A2019 for validating IC reports and scorecards that we publish every month for the client on a portal. As the reports are around 200, it used to take a lot of manual efforts previously to get this done, however now, A2019 has helped in automating the complete validation part. 

        Apart from this, the other major use case is validating the child level reports with the parent. Though the underlying reports are generated from the parent itself, validating individual reports just to add another level of the quality check was a tedious task initially, however, A2019 has made it very easy in comparing the two excel based reports end-to-end

        How has it helped my organization?

        Automation Anywhere, specifically A2019, has helped me and my organization in automating the tasks related to quality checks and assurances. As a consulting firm, it is really important to provide correct insights, reports, and deliverables to the client and it involves a lot of QC checks and validations. A2019 has helped us in automating a major chunk of such tasks, thus helped in saving a lot of time, effort, and revenue. There are trainings going on every now and then, to spread the knowledge and access of this tool to other folks in the organization, so that more number of people would be able to implement this in their projects

        What is most valuable?

        The best part about A2019 is its ease of use. You don't need to be a coding champ or an expert to use and implement A2019 in automating tasks. It's very easy to learn, tweak, and implement in your day-to-day tasks, especially features like capture/record is completely marvelous. Apart from these, the Excel basic and Excel advanced features are really handy and easy to use. I personally have used them frequently in all my bots as most of my work is related to excel and stuff. Last, but not least, using A2019 for automating the tasks even on the virtual machines, which is one of my favorites.

        What needs improvement?

        One of the challenges that I face every now and then while working with A2019, is around the bot agent updates. Every week/alternate weeK, I receive an error while running my bots, that asks me to update the bot agent. I have to download the bot agent every time and reinstall it, in order to get the work done. This thing has also created an issue for me in the past, where I need to present something to my US counterparts, and then the bot was unable to run because the bot agent update notification came few minutes before the meeting. This was really frustrating at that point in time, however, fortunately, I got that resolved within minutes during the meeting by updating the bot agent. Hence, I believe, there should be some facility available, which can help me in running my previously implemented bots, even if there are some updates in the bot agent

        For how long have I used the solution?

        I recently got involved in A2019 training organized within my organization as part of motivating folks for Automation. It's been around six months that I have been using this as a part of my day-to-day work.

        What do I think about the stability of the solution?

        I have been using this for the past six months and have been already utilizing this for my day-to-day work. The level of involvement of A2019 for me is increasing as time passes, as now, I see things from a point of view, where I try to automate major chunk of my work using this.

        What do I think about the scalability of the solution?

        This can be used to any level of tasks/processes as it allows the bots to communicate within. This helps in automating major tasks into smaller bots and then coordinating them together to automate the complete process.

        How are customer service and technical support?

        I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were highly professional and learned people. They always guided me before even implementing something and made me aware of all the nuances. Overall, I am really happy to get in contact with such folks, who not even helped me in shaping my imagination for automation, but also showed directions by demonstrating their example bots.

        Which solution did I use previously and why did I switch?

        I have a little experience of working on Blue Prism in my previous organization. However, Automation Anywhere is far better it in terms of features and ease of use and implementation.

        How was the initial setup?

        For me, the setup was quite straightforward. Yes, I did take some online help to get some issues resolved, however, the overall process was pretty easy.

        What about the implementation team?

        I implemented it in an in-house setup. This has really become a part of my organization's work as the Business Operations vertical is using it very frequently.

        What was our ROI?

        I invested around 2-3 weeks in learning this and creating my first bot. Then it took me a week to use it for targeting parts of my day-to-day work. And now, I am using it for the past 6-7 months without any investments and saving a lot of effort on a weekly basis.

        What's my experience with pricing, setup cost, and licensing?

        The costs are just a one-time cost, but the amount of savings it will generate is uncountable. So it's better to invest in something now, learn and start saving your time, effort, and money in the future.

        Which other solutions did I evaluate?

        One of the options was the level of features present in Automation Anywhere. It allows both back-office and front-office bots to automate. However, in the other case, only back-office bots can be automation. I personally like the UI and the overall features present in A2019 and level of ease, with which this can be implemented to any application.

        What other advice do I have?

        The only con is the frequent updates in the bot agent every now and then. This annoys the user at times and (s)he may land up in some trouble due to this, as the bot would be able to run without installing the updated bot agent.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1457229 - PeerSpot reviewer
        Senior RPA Developer at Yantrik
        Real User
        Better accuracy, easy to develop and manage, and has an easy to manage orchestrator

        What is our primary use case?

        • Automate and Digitization
        • Process understanding
        • Finding gaps in process
        • Process re-engineering
        • Process mining

        How has it helped my organization?

        All customers were happy after automating using AA because:

        • Better accuracy
        • Easy to develop and manage
        • Easy to manage orchestrator
        • It's an automated simple process within the organization.

        What is most valuable?

        Metabots and IQ bots.

        What needs improvement?

        PDF extraction and cognitive automation need improvement.

        For how long have I used the solution?

        I have been using Automation Anywhere for one year. 

        What do I think about the stability of the solution?

        The stability is awesome.

        What do I think about the scalability of the solution?

        Scalability is good.

        How are customer service and technical support?

        Their technical support is very good.

        Which solution did I use previously and why did I switch?

        We used Ui Path. We switched because of the cost.

        What about the implementation team?

        In-house.

        What was our ROI?

        We have seen good ROI.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1457217 - PeerSpot reviewer
        RPA Engineer at Fournxt
        Real User
        Bot Creator allows developers to create bots to automate their desktop-based applications
        Pros and Cons
        • "Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies."
        • "I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error."

        What is our primary use case?

        • Automating frond end and back end office jobs.  
        • Automating tiring jobs - Automation Anywhere is used to Automate many jobs that are repetitive. 
        • To deploy a digital workforce and optimize productivity.
        • Report generation.
        • Revenue forecasting.
        • Beneficial to QA processes.
        • Data validation and auditing.
        • Data replication and migration.
        • Customer Relationship Management and other operational sales activities                               

        RPA helps to Automate these jobs perfectly.

        How has it helped my organization?

        With better technologies and research at its disposal, we will see a decrease in the cost of RPA tools.

        With it, the other processes on work, the automation cost will dramatically reduce in the upcoming years.

        Moreover, as the number of robotic vendors grows, the RPA licensing will see a significant decline rate in RPA licensing and with more space for changes.

        RPA Security:

        With more significant responsibilities on the robots’ shoulders, the bigger are the possibilities of a breach and system failure.

        There will be an improvement in protection measures from the new types of cyber threats or any internal faults will see an increase due to a constant rise in security requirements.

        Better Cloud-Based RPA Platform:

        According to “Robotics Process Automation (RPA) – 2018 Annual Report,” Everest Group, 2018; currently over half of all RPA processes (~57%) are attended.

        Including cloud-based, unattended RPA represents the remaining 43% (33% on-prem, 10% cloud-based).

        The growth of IoT and improved cloud services gives more flexibility and security to Robotic Process Automation.

        The cloud supplies unlimited, off-site storage, and on-demand access to data.

        Automation at its best:

        About 70% to 80% of rule-based processes in a business can be automated. RPA has a good hold in both the back- and front-office with advancements in AI, big data, speech recognition technologies, machine learning, and deep neural networks.

        As a consequence of predicted growth in the field of Cloud-based tech and natural learning processes, RPA tech is positioned to be even more integrated, automated, and independent.

        What is most valuable?

        Workload management is a cool feature of Automation anywhere.

        Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies. Over 500 leading brands across the world use this tool to handle and scale their business processes with near-zero error rates and minimizing operational costs. AA allows building scripts to perform repetitive tasks instead of writing code. They can automate a broad range of chores from basic level Windows configuration steps to the ultimate networking and remote database processes. The three core components in the AA architecture are:

        Bot Creator – It allows the developers to create bots to automate their desktop-based applications.

        Control room- An application that works as a controller and handles the entire execution and management of clients, scripts, credentials, roles, security, etc.

        Bot Runner – A machine that allows us to run the bot. The status of bot execution is reported back to the control room.

        The company offers various products to support enterprises in their journey of digital transformation. They are as follows:

        Automation Anywhere Enterprise RPA

        The product is dedicated for the business user and comprises advanced capabilities to offer an intuitive interface for the business user, bot developer, and automation administrator. This platform is easiest to use, supports to avoid complexity, and ensures fast adoption & rapid deployment. It not only fulfills the requirement of the digital workforce but also be flexible to evolve with the business needs.

        2. IQBots

        IQBot is a cognitive bot designed to support as well as learn from business users and enable the business user to experience the power of advanced artificial intelligence technologies. Integrated with the automation anywhere enterprise RPA, the IQBot offers enterprise massive gains in productivity, as it includes competence of automating complex tasks involving unstructured data. The table below explains the different types of bots in automation anywhere: Task bot, Meta bot, and IQ bot.

        Image1-28

        3. Bot Insights

        The platform displays statistics and graphs to analyze bot performance in the system. It also allows calculating the time saved in the automation process. It is the first analytics solutions build for bots. Bot Insights tightly integrates the real-time business insights with the digital workforce performance.

        4. BotFarm

        It is an on-demand enterprise-grade platform for RPA bot. The platform scales the capacity of the digital workforce by deploying bots anytime, anywhere with a single click. It can create, deploy and handle thousands of software bots and can ensure resilience, elasticity, and scalability.

        5. Bot Store

        The first marketplace for plug and play bots dedicated to business automation initiatives. It enables enterprises to discover, deploy, and mobilize bots, including process bots, application bots, and cognitive bots in a fraction of seconds.

        What needs improvement?

        I would like for AA to add an inbuilt debug log that has functionalities to view the values of variables during run time in order to have a point-to-point debugging in case of an error.

        For how long have I used the solution?

        I have been using Automation Anywhere for one year. 

        Which deployment model are you using for this solution?

        Public Cloud
        Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a partner.
        PeerSpot user
        reviewer1457235 - PeerSpot reviewer
        Deputy Manager (RPA) at WNS Global Services
        Real User
        IQ Bot is easy to learn and implement and the data output accuracy is almost 90%
        Pros and Cons
        • "IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%. Over time, the BOT learns from the validation which is an added advantage. Whatever I was thinking for version 11.3, it's being implemented in A2019. The incorporation of Python scripts is also implemented which will be easier for validations."
        • "In A2019 the dependencies that are being downloaded take a longer time that should be reduced. Migration utility should be provided so we can easily migrate from lower versions to higher versions."

        What is our primary use case?

        We have used AA for multiple applications that were to be automated. We're interfacing a lot with Excel, scanned PDFs, image files, databases, file folders, text files, CSVs, and web applications. It's hard to pin down one. The tool can interact with SAP and Oracle which helps us automate the application faster. Mainframes can be automated and Citrix applications can be automated. 

        We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one. Now AIML is also incorporated which is a current requirement and an added benefit.

        How has it helped my organization?

        Data that was in scanned PDF format could not be extracted, but the IQ Bot feature has made it simpler. It's also easy to use and deploy. It is faster and the new features in A2019 are better than the previous versions of AA 11. Currently, new features like the Data Table have been added which helps in multiple forms. 

        As it's now completely web-based it can be accessed from anywhere. As AIML is also incorporated where the machine learns by itself it helps in data accuracy and training time for the BOT. Time-saving is achieved and resources can be utilized for some human judgment work.

        What is most valuable?

        IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%. Over time, the BOT learns from the validation which is an added advantage. Whatever I was thinking for version 11.3, it's being implemented in A2019. The incorporation of Python scripts is also implemented which will be easier for validations. The forms feature in A2019 is useful which can be used for voice processing where only input will be provided and BOT can perform the backend activity and get real-time data instead of Agents searching for the details.

        What needs improvement?

        In A2019 the dependencies that are being downloaded take a longer time that should be reduced. Migration utility should be provided so we can easily migrate from lower versions to higher versions. 

        I would like to have reading from a handwritten text, which they are bringing in the next version. That will be a good thing. Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in the future. I saw something like image recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end-user.

        For how long have I used the solution?

        I have been using Automation Anywhere for three years. 

        What do I think about the scalability of the solution?

        The scalability really depends on how much RAM and how much network bandwidth we can do, how many servers we can apply. From the scalability standpoint, I don't think there will be any issues except for the increased costs.

        How are customer service and technical support?

        It's good sometimes. Sometimes it takes time.

        Which solution did I use previously and why did I switch?

        I have used different solutions. I switched mainly as A2019 is now web-based so desktop dependency is removed. IQ Bot is easier to use and learn for images and scanned documents.

        How was the initial setup?

        Setup is straightforward.

        What about the implementation team?

        In-house.

        What's my experience with pricing, setup cost, and licensing?

        Cost-wise, it should be reduced.

        Which other solutions did I evaluate?

        Document Understanding and Abbyy Flexicapture.

        What other advice do I have?

        Overall its good solution.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1457205 - PeerSpot reviewer
        Associate Consultant at Capgemini
        Real User
        The availability of the number of commands helpful to do automation within a small time frame
        Pros and Cons
        • "We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame."
        • "While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot."

        What is our primary use case?

        We work for a credit card client. There are a number of manual processes that can be done with Automation because the processes are truly rule-based and absolute for Automation. We delivered 10+ end-to-end solutions using AA version 11. 

        A few examples are managing customer surveys, managing credit limits for a card, commission payouts, tax recovery, insurance claim documents, etc. In the above solutions, we worked with web applications, desktop applications, databases, Excel sheets, and other file formats. Automation Anywhere is easy to maintain and works well for years without any issues in production. We achieved good ROI and STP with AA in the last two years. We are happy to use AA as an enterprise version.

        How has it helped my organization?

        We are working for a credit card supplier client and there are a large number of manual processes that are rule-based and need a large human workforce to do the process which requires a large number of investments. By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots. Our customer is highly satisfied with the given solution and they are ready to invest more in the near future to automate a number of tasks.

        What is most valuable?

        We use AA Client, Bot runners, Control room, IQ Bot, Bot insights. With the AA Client, we are able to automate almost all kinds of automation requirements without any big challenges. We found the availability of the number of commands provided by AA is really helpful to do automation within a small time frame. We used IQ Bot to extract information from the structured documents and we achieved better accuracy with IQ Bot for field extraction and we did the process in less time compared to manual efforts thanks to AA providing such a business-centric solution.

        What needs improvement?

        While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot. In version 6.5 handwritten data extraction capabilities were not there so if we can get it in upcoming releases then it will be great opportunity to automate tasks which are working on some handwritten documents. 

        Another additional feature we are looking for is logo matching and signature matching capabilities with IQ Bot.

        In addition we would like to see more compact version of AA which can be controlled over mobile devices.

        For how long have I used the solution?

        I have been using Automation Anywhere for two years.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1455417 - PeerSpot reviewer
        Associate Company at Cognizant
        Real User
        Impressive cognitive capabilities, easy to implement, and the support is good
        Pros and Cons
        • "The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects."
        • "IQ Bot has some limitations that should be improved in future releases."

        What is our primary use case?

        Automation Anywhere has been useful to implement business solutions that were previously performed manually by the business Team.

        We have been using it to automate applications such as Excel, PDF, Web applications, Windows applications, Outlook, Word documents, and more. Using it will help reduce the time and improve the efficiency of the project, and also to reduce FTE.

        Our organization also uses IQ Bot and Metabot for projects that require cognitive capabilities. Also, the OCR extraction helps in reading data from PDF.

        How has it helped my organization?

        Automation Anywhere has helped customers to reduce the time and manual effort required in day to day business by automating multiple projects.

        The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects. Also, Automation Anywhere is very easy to learn and implement solutions by any developer. That gives organizations the power to automate complex and unique solutions to bring a change and drive to automation projects quickly.

        What is most valuable?

        Solutions which require cognitive abilities can easily be implemented using Automation Anywhere. It's great to have a tool that gives the power to automate ML/AI requirements. 

        Also, the features like the terminal emulator and Active Directory that are provided by Automation Anywhere are great to implement solutions.

        What needs improvement?

        For improvements, I would like Automation Anywhere to add new default mail operation commands, which might help developers to automate Outlook solutions easily and effectively.

        Similarly, some PDF commands can help developers to automate complex PDF automation projects and help developers to extract the PDF data more accurately and precisely. IQ Bot has some limitations that should be improved in future releases.

        It would be great if the work items concept is improved; that would help the developers and support team.

        The AI and ML features should be more fully explored in the future.

        For how long have I used the solution?

        I have been using Automation Anywhere for one and a half years.

        What do I think about the stability of the solution?

        The stability is good.

        What do I think about the scalability of the solution?

        Automation Anywhere's scalability is good. We are planning to use the cloud infrastructure for our project. We hope to implement projects with 100 and 200 bots in the upcoming days. 

        Automation Anywhere is the best tool to scale up and increase the bots without facing many issues in the production environment. 

        How are customer service and technical support?

        The customer service and the technical support team are doing good work. Whenever we face issues, the Automation Anywhere team helps and supports in resolving them.

        Because of this, we have not faced many issues in the implementation of projects. I hope this continues into the future, as well.

        Which solution did I use previously and why did I switch?

        I have also used the Blue Prism solution but it does not allow you to implement cognitive requirements. Because of this, we switched to Automation Anywhere to help clients build cognitive and AI solutions.

        How was the initial setup?

        We had an expert team who helped with the installation and set up of the infrastructure, without any major issues. Hence, the initial setup didn't require much effort and was easier to implement.

        What about the implementation team?

        We have implemented Automation Anywhere with the help of an expert team. 

        What was our ROI?

        We have saved around 90% of the time that would be required to perform tasks manually.

        Now, with the implementation of the solutions, the clients are really happy to see that the time and the cost are being saved due to the automation of their projects, without any variations in the results.

        The same results are being achieved in other automation projects using this product. Our company has also partnered with Automation Anywhere to deliver more solutions to different clients.

        I hope other clients also get the same benefits that we have achieved in our project. In our project, we have reduced the manual effort by 90% and have also reduced the variations in results achieved using automation by 40%. I hope this percentage should increase over time so as to benefit the team more.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1455426 - PeerSpot reviewer
        Presales Solutions Architect at PT. Artapala Telekomindo (Business Partner of ESRI Indonesi
        Real User
        Supports a WhatsApp Chatbot, OCR, and Image Recognition
        Pros and Cons
        • "There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them."
        • "My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect."

        What is our primary use case?

        We are proposing a documentation solution like archived files, payroll, and integrating data between Excel forms and CRM/SAP.

        We have a solution for how to digitize archived files into PDFs and distribute them to a dedicated folder. We use Excel forms to manipulate data, then the physical data will be scanned and contains the date, which will be input by the user manually. After that, the bot will execute the process for distributing the file, and finally, will send a report to the user.

        We use analytics as part of the result.

        How has it helped my organization?

        We are not the end-user. Rather, we are helping users to get the best solution out of their business process. Mostly, we are learning from webinars or the AA YouTube channel.

        We know that many things can be solved by using RPA, but the con is that the branding image of AA in Indonesia is low. We have to compete with UiPath on a line per line basis, so it will be not easy to persuade users to use AA.

        I hope we can get more support for AA to expand in the Indonesian Market.

        What is most valuable?

        There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them.

        What needs improvement?

        My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect. We are having difficulty explaining RPA to users if we have to. The competitors can present the features more interactively using video, which is better than a PowerPoint presentation. Having this would make it easier to sell to the user, because the market in Indonesia prefers to see the demo/result, as opposed to learning the technical aspects first.

        Similarly, they would prefer to see a success story and case study, instead of listening to a text presentation. I think we need to create an interactive presentation that is more creative and gives more proof of results for the process, and lesser in terms of technical description.

        For how long have I used the solution?

        We have been using Automation Anywhere for seven months.

        Which solution did I use previously and why did I switch?

        I have experience with traditional RPA.

        What was our ROI?

        IQ Bot is useful but the price is not friendly. Many users are interested to try it, but the cost is not a good deal when you consider ROI.

        What's my experience with pricing, setup cost, and licensing?

        The price between distributor and partner is different, especially in terms of the discount. We cannot lock the discount from partner to distribution, so we still have a different price. 

        Which other solutions did I evaluate?

        We have evaluated other products but we need more time to see the results of our automated processes.

        What other advice do I have?

        I would love Automation Anywhere to expand the market in Indonesia but I need more support. This is not only from a technical perspective, but business development assistance is needed to grow the market in this region.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1455411 - PeerSpot reviewer
        Associate Consultant at KPMG
        Real User
        Good support, highly stable, and it helps organizations with their digital journey
        Pros and Cons
        • "Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly."
        • "Going on-cloud comes with security hiccups and concerns."

        What is our primary use case?

        The product is used to automate mundane and repetitive business processes and in turn, increase process accuracy and headcount benefit.

        The primary area this tool focuses on is automation in RPA. Service-based companies use this tool to provide automation services to organizations who would want to go on a digital journey to cut their expenses, or to organizations who focus on helping their employees get rid of mundane tasks and provide them more efficient and oriented tasks.

        Digital implementation would be the primary focus.

        How has it helped my organization?

        Automation Anywhere has transformed the financial/healthcare/automobile sectors to a great extent by automating backend office work. It also automates parts of frontend office work, as well, using attended automation capabilities.

        Automation Anywhere's product strategy has helped service firms get a very good client base and has increased their service capabilities. The product has a very good roadmap and a very good customer base, and this would help service providers to get a lot of customers in the market.

        What is most valuable?

        The most valuable feature would be ingesting data into third-party applications through seamless technology. Be it a Windows application, a web application, or a legacy tool, Automation Anywhere is able to achieve automation on these technologies seamlessly.

        Another interesting feature would be the ability to massage and clean data and perform some sort of data analytics using the data, this would be very helpful when Excel-based automations are performed and the user needs to spend very little time now to verify the results.

        The cloud version has been enhanced to a very great extent by being completely built from scratch and using a different technology stack altogether. The idea of going on-cloud is a very good option as it does reduce the effort for the infrastructure team to set up the environment, and this would be very helpful for the development team to seamlessly build things and deploy them.

        What needs improvement?

        Going on-cloud comes with security hiccups and concerns. The product team has managed to go both on-premise or off-premise, as per comfortability, but the cloud version has more concerns.

        For how long have I used the solution?

        We have been using Automation Anywhere for more than two years.

        What do I think about the stability of the solution?

        Highly stable with HADR.

        What do I think about the scalability of the solution?

        It can be scaled to a very large extent.

        How are customer service and technical support?

        The technical support is good.

        Which solution did I use previously and why did I switch?

        We did not use a different solution prior to this one.

        How was the initial setup?

        The initial setup is of medium complexity.

        What's my experience with pricing, setup cost, and licensing?

        In terms of pricing, this is a good product.

        Which other solutions did I evaluate?

        We evaluated both UiPath and Blue Prism.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1455402 - PeerSpot reviewer
        Associate Director at Deloitte
        Real User
        User-friendly with no-coding required, and the free training course helps a lot
        Pros and Cons
        • "The ability to find objects easily through the 'Capture' option saves your time most significantly."
        • "The Help menu/description can be provided while hovering over actions so that it can help us better to know them."

        What is our primary use case?

        Being a QA analyst, I am involved in testing my application's stability on a daily basis. A2019 helped me in automating the repetitive process that I have been doing every day.

        Once I get familiarized with A2019, I am planning to discuss with my teammates how to implement it into our project for all of the new requirements.

        Our primary use cases are smoke testing of the applications, sending email for reports, stability testing, API testing for REST services, database testing, and pulling data from Excel and using it in applications.

        How has it helped my organization?

        A2019 has significantly helped us in reducing the overall time that we have spent on our application manually. Going forward, we have also planned to implement the IQ Bot feature that we are still exploring.

        Tasks or activities that were taking almost six hours a day have been reduced drastically to 30 minutes, which saves time as well as business costs.

        Smoke testing of the application is performed.

        Sending reports and sending emails is easy.

        What is most valuable?

        I have found the below items most valuable:

        1. The ability to find objects easily through the 'Capture' option saves your time most significantly.
        2. The ability to run only a particular step, instead of running it from scratch.
        3. The ability to debug.
        4. Given that A2019 is a web application, it saves space in a significant manner.
        5. It is user-friendly and anyone can learn easily.
        6. No coding knowledge needed.
        7. The flow chart view of the steps is very easy to understand.
        8. The free learning course provided helped me a lot. I was able to better understand and also practice on my own.

        What needs improvement?

        I would like to have on-call customer care support so that if the user gets stuck anywhere, he/she can get the issue clarified.

        Additional details or support can be provided for IQ Bots.

        The Help menu/description can be provided while hovering over actions so that it can help us better to know them.

        The Variable feature can be improved, as there is no single place to handle all your variables.

        Sometimes, while recording, the screen hangs and we are not able to perform any actions during that time.

        Also, the support should be more user-friendly, as we are not getting any support online.

        For how long have I used the solution?

        I have been using A2019 for more than five months.

        What do I think about the stability of the solution?

        This product is extremely stable.

        What do I think about the scalability of the solution?

        Scalability is very good.

        Which solution did I use previously and why did I switch?

        I was using Selenium but because it involved too much coding, I switched to A2019.

        How was the initial setup?

        The initial setup is very easy.

        What about the implementation team?

        I implemented it on my own.

        What's my experience with pricing, setup cost, and licensing?

        The cost can be reduced a little for users.

        Which other solutions did I evaluate?

        I did not evaluate other options before switching to Automation Anywhere.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Microsoft Azure
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1454259 - PeerSpot reviewer
        Senior Software Engineer at Thirdware Solution Ltd.
        Real User
        Good scheduling and reporting options, OCR, and error handling
        Pros and Cons
        • "Error handling plays an important role when you schedule a bot because if you are not physically present and something happens, you need to know what has gone wrong."
        • "We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load."

        What is our primary use case?

        Primarily we use this to get rid of the time-consuming and repetitive tasks such as sending TDS certificates to the client according to their PAN details, invoice processing, and collecting data from online websites.

        Processes related to the invoice, Sales Order, and Purchase Order are commonly used so as to avoid time delay and increase efficiency.

        We have also developed bots to browse to share market sites and generate a report on the Top 10 Gainers and Top 10 Losers, which has been scheduled, and the report gets mailed to all at ease and on time.

        How has it helped my organization?

        Automation Anywhere has been a boon for our organization because the tedious task that used to be hectic and made us remain seated for hours is now done with a single click.

        The development of bots has helped a lot for every branch in the organization, whether it be financing, HR, or the IT department. Now, employees are not depressed working the same repetitive tasks and that time can be utilized for some other productive work.

        While many of the bots are scheduled, reports are automatically generated on time and there is nothing to worry about regarding the time constraints.

        What is most valuable?

        There are many valuable features in this product. The OCR for character recognition has helped a lot during the invoice processing and billing, as there are some parts of the documents which are handwritten.

        The scheduling of bots is also very important. No matter where you are, you need not be physically present for running the bot at that particular time.

        Error handling plays an important role when you schedule a bot because if you are not physically present and something happens, you need to know what has gone wrong. 

        What needs improvement?

        We do not have a precise area that needs improvement, but sometimes while running bots that traverse through different websites, the screen hangs or takes time to fully load. This in turn increases the wait time. So, if possible, having saved a screen while the earlier bot runs and comparing that saved screen with the current bot run, so as to get an idea if the screen has been fully loaded or not, would be great. 

        Though we can make this happen by adding extra logic to the bot, this would increase the bot size for every new website search.  

        For how long have I used the solution?

        We have been using Automation Anywhere for more than two years.

        In 2018-2019 it was AA v10.7 and then in 2019-2020, it was updated to AA v11.3.

        What other advice do I have?

        Nothing as such, as Automation Anywhere keeps on upgrading which in turn makes it easier and efficient to develop bots from the prior version.


        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1455396 - PeerSpot reviewer
        Automation Developer at UnitedLex
        Real User
        Cost-effective, easy to learn, and handles many automations out of the box
        Pros and Cons
        • "It can be easily learned by anyone who spends a bit of time with it."
        • "Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge."

        What is our primary use case?

        Our use case is to extract information from web applications.

        We use this tool to perform an end-to-end process flow that includes extraction, execution, and updating.

        The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that functionality can be added through the use of class libraries, and AA works as the glue between several processes at our company. Many times, it is the quickest and most effective solution to implement right away, while other solutions require exponential amounts of support.

        I am updating my review score to be slightly higher due to its expanded realm of use cases I have explored and successfully implemented.

        How has it helped my organization?

        It helps in increasing accuracy and decreasing human errors. Also, it helps to double the rate of productivity. It is highly accurate and gets up and running in a very short period of time.

        You can keep the Bot learning by feeding more and more data sets, which makes the whole process highly efficient.

        It is very cost-effective when deployed and when scaling out to the limit. Each command in the tool is more effective to build a bot very easily, without any issue, and less coding is required.

        It can be easily learned by anyone who spends a bit of time with it.

        What is most valuable?

        The Workflow Designer helps to create the sequences and assigning end-to-end tasks.

        Image Recolonization helps with scanned PDF documents, where it will identify certain clauses. Using AA validates all of the PDF documents with high accuracy and less time.

        Bot Creator and Task Editor and valuable features.

        IQ Bot and Meta bots are super-efficient and AA has a control room that is easy to use with lots of features.

        IQ Bot helps to automate PDF and image documents.

        It helps in daily reporting through email automation.

        Exception handling is pretty decent and we don't have to worry about a process being stuck, as it moves to the next iteration on its own.

        What needs improvement?

        Cloud-Based architecture is what we expect.

        Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge.

        I think the process design flow should be simpler than the present feature. Nothing much, but requirements keep adding with complexity, so automation becomes complex for now. That should be one more area of improvement.

        For how long have I used the solution?

        We have been using Automation Anywhere for two years.

        Which solution did I use previously and why did I switch?

        We did not use another RPA product prior to this one.

        Which other solutions did I evaluate?

        We came to know about UiPath and Blue Prism.

        What other advice do I have?

        This is a perfect solution for us and Automation Anywhere helps us to close many deals. I thank them for that.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1455387 - PeerSpot reviewer
        Technical Architect at MindTree
        Real User
        Impressive capabilities using Metabot and good support help us with goal of reducing FTEs
        Pros and Cons
        • "The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies."
        • "It would be great if they provide installation documents that are easier to understand, place more focus on capturing the fields, and most importantly, concentrate more on the OCR capability."

        What is our primary use case?

        My primary use case is to minimize the manual, repeated work done across the organizations and putting Bots in place for more accuracy, fastened process timings, and employee satisfaction.

        Our major reason for implementing the solution is to reduce the FTE count and allow them to realize the benefits over a period of time. The primary use of this tool is automating areas like HR and admin.

        It is easy to implement and most of the shared service areas are getting relieved by implementing Bots as part of the process.

        How has it helped my organization?

        From the organizational level, Automation Anywhere helped us in getting more business. Each client comes with their own standards, wherein it helps us in understanding their business altogether.

        We can provide them the solutions in various ways, helping them with implementing the Bots, which requires us to enter into their core businesses and provide solutions to different areas.

        What is most valuable?

        The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies.

        Apart from the functionality, their working model and support are good.

        Most of the tool's capabilities and features are very good in terms of architecture. It is easily understandable and very well structured. It is the most promising tool in the market, so it is helpful in attracting customers by demoing the already implemented Bots.

        What needs improvement?

        It would be great if they provide installation documents that are easier to understand, place more focus on capturing the fields, and most importantly, concentrate more on the OCR capability. Lots of customers come with scanned PDFs, wherein we find that area is more challenging. If a constant solution can be provided to read the non-editable documents, then that would be the highest milestone of the Automation Anywhere.

        Lots of companies do not follow the LEAN method, so most of the processes are still with the old models. AA can focus on those areas and introduce some techniques to address those issues within the processes.

        They can conduct more regular sessions with partners about their ability and new developments, which will help us in bringing new businesses.

        For how long have I used the solution?

        I have been using Automation Anywhere for six years.

        How are customer service and technical support?

        Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1454622 - PeerSpot reviewer
        Analyst at Deloitte
        Real User
        Improved efficiency and saves us money, and the code history functionality is useful
        Pros and Cons
        • "None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge."
        • "Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal."

        What is our primary use case?

        We have been using Robotic Process Automation for the configuration of newly issued cloud environments and building cloud IT solutions.

        Automation Anywhere Taskbots are being used to build Oracle Cloud environments by leveraging Excel files containing the configuration details. The Automation Anywhere Taskbots will scrape the Excel files in a dynamic way to configure the product using the most appropriate method for the data provided.

        The Taskbots effectively match equivalent human inputs, rather than configuring from the backend.

        How has it helped my organization?

        AA has helped to accelerate the initial delivery stage of projects, wherein repetitive tasks were originally completed by consultants. This was an unnecessarily costly exercise, as this did not require the level of skill of a consultant.

        The skillset of the consultant lies within gathering the correct requirements and providing the configuration details of these requirements in the predefined Excel files. Having the consultant also perform the arduous and repetitive configuration exercise was not efficient.

        What is most valuable?

        The code history functionality is the most valuable feature, although this could be improved upon with better tracing abilities and UI changes.

        Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds.

        The simplicity and base nature of the commands are where the value lies; in combination, the variables, error handling, if/else, loop, etc, can produce significantly variable codes.

        None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge.

        What needs improvement?

        Where minor but widespread changes are made to the cloud product being operated upon (e.g. a banner was added, or dropping all DIVs down 1), changing the cloned search values (Taskbot) individually was incredibly time consuming, and it shut down the RPA service until it was fixed.

        To counter this, it would be valuable to have a 'mass update' of search values for cloned objects, in a similar way to Metabots.

        Better tracing of 'if' and 'else' statements and their corresponding 'end' statements would be helpful.

        Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal.

        For how long have I used the solution?

        We have been using Automation Anywhere for 16 months.

        What do I think about the stability of the solution?

        Stability-wise, this product is good.

        What do I think about the scalability of the solution?

        The scalability is reasonable.

        Which solution did I use previously and why did I switch?

        No previous RPA solution was used before this one.

        Which other solutions did I evaluate?

        Other options may have been considered, but am unaware of which.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1454436 - PeerSpot reviewer
        RPA Developer at R-Path Automation
        Real User
        Helpful support, has an impressive breadth of RPA commands, and a community edition is available
        Pros and Cons
        • "The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box."
        • "I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement."

        What is our primary use case?

        I primarily use Automation Anywhere A2019 to professionally develop RPA bot solutions for our clients and our own internal uses.

        I personally use the free community edition for personal practice and personal projects outside of a work environment. 

        Our organization has A2019 Enterprise on an on-premise server, but for my home use, I simply log in to my community edition account from my own desktop computer. 

        Our clients use a variety of on-premise and cloud-deployed installations for whatever their specific use case is. 

        How has it helped my organization?

        Automation Anywhere has presented us with a platform that is easily accessible from a web interface, enabling us to write code for RPA scripts without having to download a dedicated software application.

        It has provided us with a robust set of RPA actions, making it both easier and quicker to develop functional scripts. AA has continually listened to our feature requests and customer insights and maintained a positive relationship with us on that front. 

        It has also presented us with an active AA developer community and bot store, allowing us to learn from the best practices of others. 

        What is most valuable?

        The features I most appreciate are the built-in version control system, historical log, audit trail features, and the breadth of RPA action commands included out of the box. 

        I also like the credential locker functionality and think that feature was developed in a logical, clear, and helpful manner.  

        It is nice being able to develop and manage/schedule scripts from the same web browser interface, but there are times I wish that the bot developer screen was made more user friendly. Some of my recommendations for solutions of that nature are listed below. 

        What needs improvement?

        I would like to see a button on the bot developer web page that allows you to "expand all" and "close all" actions, folding them up into their respective "Steps".  

        I would like to see a comment feature that allows you to embed comments/notes into an action sidebar, without having to actually take up a line of code in order to write such a statement. 

        I would like to see a dedicated XPath web interaction drag and drop action that allows you to click/interact with websites via an XPath query. This way, you are not required to use the recorder action to gain this functionality. 

        I would like to see an option allowing you to change the color scheme of the bot developer page, so you can use colors that are less harsh on the eyes when developing a script. A simple dark mode skin would be nice as well. 

        For how long have I used the solution?

        I have been using the A2019 Enterprise platform for several months now, but have been using the Automation Anywhere Community Edition for about one year. 

        What do I think about the stability of the solution?

        The stability of the solution is good, although as expected, there are periodic growing pains associated with the rapid development and rolling out of the A2019 platform.

        In general, the platform has grown more robust with each release, and I expect its stability and functionality to only improve over time. 

        What do I think about the scalability of the solution?

        I believe it is scalable and valuable to any organization looking to implement an RPA solution within their organization. 

        How are customer service and technical support?

        I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable, and helpful. 

        Which solution did I use previously and why did I switch?

        I previously have used and experimented with several different RPA platforms, including but not limited to Workfusion, UiPath, Blue Prism, Microsoft Power Automate, WinAutomation, Robin, and somewhat similar to RPA - AutoHotkey. 

        What was our ROI?

        As an RPA developer, I do not personally have a number to share here that would reflect our organization's ROI. 

        What's my experience with pricing, setup cost, and licensing?

        As an RPA developer, I do not personally have much to say about this topic. I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform. 

        Which other solutions did I evaluate?

        As I listed above, I have experimented/evaluated just about all of the market-leading options as well as the most popular options that are currently growing in recognition in the RPA space. 

        What other advice do I have?

        I have done my best to outline my thoughts about the Automation Anywhere platform here, and do not have anything else specific to share. 

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1454247 - PeerSpot reviewer
        RPA Developer at Nine A Business Connect
        Real User
        Easy to use with a drag and drop interface, and includes a powerful and versatile Object Cloning feature
        Pros and Cons
        • "Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks."
        • "The OCR can be a little better because sometimes while scrapping, it leads to data loss."

        What is our primary use case?

        Automation Anywhere is one of the simplest RPA tools!

        We primarily use it for data scraping from PDFs. AA has helped me to get the data from scanned PDFs with a higher accuracy rate, automating multiple formats, and maintaining its data in Excel format.

        In this scenario, the user emails a PDF to the Bot email ID, the Bot downloads the attachment & scraps the data from it. As per the format, the data is pulled and maintained in Excel, in a standard format. The Excel file is then emailed back to the respective user.

        How has it helped my organization?

        When anybody talks about Robotic Process Automation, Automation Anywhere is the first thing that comes to my mind. Automation Anywhere is one of the simplest Robotic Process Automation Tools.

        Its drag and drop feature is the best because there is no hard coding required. Even if a person is not from a coding background, they can easily learn and get their hands on this tool quickly. There are a lot of learning resources provided by Automation Anywhere University and AA provides certifications too.

        Using AA has helped to reduce time & human error.

        What is most valuable?

        Object Cloning is the most valuable feature I have found for automating a website or a process that includes multiple mouse clicks. This is something that can easily be done using the Object Cloning command.

        Object Cloning can also be used to get the DOMXPath inner text of a specific object. It also helps to automate the dropdown menus and in selecting the desired value from them. It is fun to use and if used with proper technique, a user can automate a website or portal with 100% accuracy.

        What needs improvement?

        The OCR can be a little better because sometimes while scrapping, it leads to data loss.

        In the future, more commands for automating SAP should be included.

        For how long have I used the solution?

        We have been using Automation Anywhere for two years. 

        What do I think about the stability of the solution?

        Stability totally depends on the power of your coding level. In general, AA is highly stable.

        What do I think about the scalability of the solution?

        AA has high scalability.

        How are customer service and technical support?

        Technical support from AA is excellent!

        The AA support team is just Awesome. Any query or issues we face while using it can be brought to their notice by raising a ticket. They will coordinate with the user until the issue is resolved and without much delay. Automation Anywhere provides the best service.

        Which solution did I use previously and why did I switch?

        We did not use another RPA solution prior to this one.

        How was the initial setup?

        The initial setup was straightforward.

        What about the implementation team?

        Our in-house team is responsible for deployment and maintenance.

        What's my experience with pricing, setup cost, and licensing?

        The pricing is a bit higher.

        Which other solutions did I evaluate?

        We evaluated UiPath before choosing AA.

        What other advice do I have?

        Choose Automation Anywhere over other RPA Tools for better service & accuracy.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1454253 - PeerSpot reviewer
        RPA Developer at Alzone Software Pvt. Ltd.
        Real User
        A flexible and adaptive tool that significantly improves operations, but Java application support needs improvement
        Pros and Cons
        • "Automation Anywhere is one of the leading RPA tool vendors and they have done splendid work on improving their tool."
        • "I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential."

        What is our primary use case?

        For us, the primary use of Automation Anywhere bots is to automate the business, administrative, and financial aspects of businesses. We have automated many tax reconciliations and also automated the monthly salary slip generation for all the employees.

        In business processes, the purchase order and invoice generation scenarios have been automated. Automation of Salesforce entries has also been done with Automation Anywhere, which has significantly reduced the burden for employees and made their day more productive.

        How has it helped my organization?

        Automation Anywhere can have a significant impact on any company's operation, as it can automate a wide variety of tasks that are mundane, time-consuming, and the least productive.

        The Automation of salary slip generation for all employees in the organization has helped the HR spend less time manually preparing excel sheets and reconciling with other data and more time in improving the quality and working experience for employees by addressing their issues.

        Other administrative functions like keeping a record of employee attendance and work hours have also been automated

        What is most valuable?

        The Automation Anywhere (2019) is now a SAAS product, hence I feel it's more fluid to use in any environment compared to the AA11.3x versions.

        Automation Anywhere used to have a three-layer architecture with a Control Room, Runner, and Workbench but now it has combined the Control Room and Workbench into One. This made it easy to create bots and administer them.

        The document Processing tool called IQ Bot has had several new updates, like a logic field, where you can include Python scripts. I feel it makes the tool more adaptive and flexible.

        What needs improvement?

        Automation Anywhere is one of the leading RPA tool vendors and they have done splendid work on improving their tool. The places where I still see scope for improvement is in their background automation are, and also their ability to handle Java applications.

        I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential. 

        Another area I feel that needs improvement is the variances caused in extraction results when using the tool with third-party OCRs. This is something that needs to be addressed. I believe rather than giving more third-party options, a single good OCR solution must be added to prevent variations in extraction results.

        For how long have I used the solution?

        I have been using Automation Anywhere both A11.3x and A2019 for more than two years.

        What do I think about the stability of the solution?

        There is brittleness in UI Automation but this can be circumvented by using REST APIs if they are available. Also, the Java Applications still seem a herculean task to automate for many RPA tool vendors.

        What do I think about the scalability of the solution?

        The bots are scalable and the only thing one has to ensure for better scalability is proper architecture at the beginning with a long-term approach in mind.

        How are customer service and technical support?

        The customer service of AA has been good. Many of our queries were addressed with the raising of tickets as quickly as possible.

        How was the initial setup?

        The set up was easy and straightforward, and the support was also good.

        What other advice do I have?

        I have automated and released at least a thousand bots by now. I have also used Automation Anywhere's Intelligent document extraction solution called IQ Bot, both the 11.3 version and the 2019 version.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Business Operations Associate at ZS Associates
        Real User
        Fast support, saves time, and it can handle complex tasks using imagine processing and artificial intelligence
        Pros and Cons
        • "We have leveraged automation to increase economies of scale and value-added work while reducing operating costs."
        • "The AA portal should not give us pop-ups every time a bot agent is updated."

        What is our primary use case?

        We use AA for automation of daily mundane tasks, which allows me to focus more on tasks that resonate with my interests. These are Excel-based daily tasks.

        We also use it for:

        • Automation of long, rule-driven tasks that only require some fixed mouse clicks & keystrokes. This saves time and reduces human error
        • Deployed bots to work alongside human counterparts for cross-communication between legacy and new platforms.
        • Automated data entry and data validation workflows for 24/7 output.
        • IQ & Discovery bots for more complex use cases that require image processing & artificial intelligence.

        How has it helped my organization?

        Automation Anywhere has helped our organization to save human efforts on mundane tasks and shifted it to more analytical/interesting tasks.

        We have saved hours so that we can spend more time on deriving insights from business, which will help us to increase our profits. 

        We have leveraged automation to increase economies of scale and value-added work while reducing operating costs.

        What is most valuable?

        The most valuable features include:

        1.  UI Automation including mouse clicks, keystrokes, opening & closing applications.
        2. The OCR package allows us to read texts from files.
        3. Excel automation can automate most of the tasks and even allows you to automate them without having the application on the system.
        4. FTP automation allows for maintaining archives on FTP, as well as placing & deleting files from the FTP server.
        5. Recording tasks with dynamic variables is helpful for web-based automation.
        6. Mail automation allows for downloading attachments and saving emails on the system.

        What needs improvement?

        Improvements that can be made are:

        • It should be easier to automate tasks on a virtual machine that uses a different environment altogether.
        • The AA portal should not give us pop-ups every time a bot agent is updated.
        • Ease of debugging & inbuilt debug messages can be improved to help find relevant bugs easily.

        In the next release, they should add the Tableau tool as a package since most organizations use it for reporting & analytical purposes. Useful actions would be:

        1. Opening & closing tableau
        2. Downloading sheet data in Excel
        3. Refreshing extracts
        4. Publishing Tableau

        For how long have I used the solution?

        I have been using Automation Anywhere 2019 Enterprise version for a year.

        How are customer service and technical support?

        Best customer service. They heard our case and provided the solution in a short turnaround time.

        Which solution did I use previously and why did I switch?

        We did not use another RPA solution prior to this one.

        How was the initial setup?

        The initial setup is a little complex when it comes to dealing with installing certificates and the bot agent.

        What's my experience with pricing, setup cost, and licensing?

        It is the most economically friendly and it provides you with a lot of functions.

        Which other solutions did I evaluate?

        We did not evaluate other options before selecting Automation Anywhere.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1454262 - PeerSpot reviewer
        Technical Specialist - Senior at HCL Technologies
        Real User
        Reasonable-priced, good error handling, and it saves us time doing routine work
        Pros and Cons
        • "By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."
        • "In A2019 it does not display the exact running status, but rather it displays the previous one."

        What is our primary use case?

        I have automated the applications that we use for daily checks. We automate the application health check functionality, capture the result in an Excel sheet, and share it.

        By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users. We are able to navigate if any further application changes.

        It captures all of the day-to-day activities and monitors the jobs at the time we specify. It helps with all technologies.

        How has it helped my organization?

        Automation Anywhere, by the name, can be used anywhere for automating tasks. Everywhere automation and anywhere automation. By using AA, we are able to reduce the time and manpower spent on tasks.

        We can also have data updates in form of email, which can be saved for later usage.

        It is very easy to understand the code.

        AA helps in moving people's current trends using the current technology. AA is an RPA tool that makes robots do all of the work or jobs as assigned.

        AA is a good tool for all technologies in all organizations.

        What is most valuable?

        The features I found valuable based on my usage are:

        • Error Handling helps to find the exact error line in the logs.
        • Email can be used to send emails to any number of users.
        • Excel advanced and basic modules help to execute most of the commands in Excel.
        • OCR captures the exact text.
        • Keystroke shortcut is used within the shortcut, like TAB or ENTER.
        • The universal recorder captures the specific options that need to be captured.
        • The mouse click option can be used to capture exact actions.
        • The delay function can be used to make applications wait for a specific time.

        What needs improvement?

        In the Universal Recorder, we face minor bugs in A2019. For example, the browser closes and using the recorder.

        There are some minor bugs in the universal browser. In cases where Microsoft Silverlight is used, it doesn't capture the button.

        In V11 we use OCR, it captures the image and displays the text it captured. However, in A2019, it only captures and does not display the text.

        In A2019 it does not display the exact running status, but rather it displays the previous one.

        In V11, we used to add images in email message boxes with the current date and time but in A2019, we are unable to do so 

        For how long have I used the solution?

        I have been working on Automation Anywhere since February 2020.

        Which solution did I use previously and why did I switch?

        The first-ever RPA tool that I used was AA V11.

        I started with AA V11, completed the Advanced and Master certifications, then moved to the next version, A2019.

        What's my experience with pricing, setup cost, and licensing?

        AA comes at a more affordable price than the other tools.

        Which other solutions did I evaluate?

        AA is the best tool compared to others in the market such as UiPath, Blue Prism, and ProcessRobot by Softomotive.

        What other advice do I have?

        I am expecting that in the next versions of A2019, more actions will be added.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Amar S - PeerSpot reviewer
        Automation Project Manager at a performing arts with 10,001+ employees
        Real User
        Top 5Leaderboard
        Has helped us meet strict cost efficiency savings
        Pros and Cons
        • "A has a bouquet of features that can be used in our projects. We have utilized all the features in our existing projects. It may be task bots, meta bots, or IQ bots. The features in the AA bots may be object cloning or security features where the bots can be triggered only from the control room and will help clients to maintain their security concerns."
        • "We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables."

        What is our primary use case?

        The environment is within a Citrix environment. Our primary use case is for interaction with mainframe applications along with web links and Excel spreadsheets. The bot interacts with the Excel spreadsheet, captures the task, go to the mainframe application, and pastes it with searching details of the task if it matches different details. It populates in the Excel spreadsheet if it is matched or not matched. There are numerous logics used in it. AA bots do the verifications and give an output in the Excel spreadsheet which becomes an input for the agents on the production floor. 

        How has it helped my organization?

        We have used more than 30 bots in our healthcare vertical and are going to use many more bots. We have a very resourceful pipeline to use AA bots in our RPA projects and we are looking to be more engaged with the AA team in deploying these bots. We have very strict cost efficiency savings to be shown to the client and AA has helped us to meet this to a great extent. We have lined up a huge list of RPA projects and are waiting to partner with AA to a great extent which will help us to achieve these cost efficiencies in a great way.

        What is most valuable?

        AA has a bouquet of features that can be used in our projects. We have utilized all the features in our existing projects. It may be task bots, meta bots, or IQ bots. The features in the AA bots may be object cloning or security features where the bots can be triggered only from the control room and will help clients to maintain their security concerns. The number of commands is more which will help us to achieve different types of details being captured, verified, and executed in the project for us.

        What needs improvement?

        We have a challenge in our front office automation where capturing details from a table within a table does not happen in the existing AA Enterprise client version 11.3.4. The AA team tries various methods like using an Excel spreadsheet to capture the tables. Using object cloning it recognizes only the top line items and not the table which is in an HTML format then they asked to use Python codes within AA to identify tick boxes as a windows box. If this gets improved then we should be able to work on all the voice-related projects for a particular healthcare payer.

        For how long have I used the solution?

        I have been using Automation Anywhere for more than three years.

        What do I think about the stability of the solution?

        Automation Anywhere solutions used in our RPA projects were easy to deploy for multiple projects, stable from a bots running continuously for close to 18 hrs each day. We will give a 9 out of a scale of 10 for the stability point of view.

        What do I think about the scalability of the solution?

        The scalability of this solution is high as we can scale it in a very limited time and replicating the codes is easy.

        How are customer service and technical support?

        The customer service/technical support is very good with AA and they are very supportive and listen to our issues patiently and give possible solutions wherever available.

        Which solution did I use previously and why did I switch?

        We have not used any different solution as it is a client mandate to use only Automation Anywhere.

        How was the initial setup?

        The initial setup was a bit complex as the control room was maintained by our clients and we had to approach them for each and every thing whenever there was an error/issue.

        What about the implementation team?

        We implemented in-house but the control room was maintained by our clients and they helped in moving the codes to the control room and we have specific access to run from there.

        What was our ROI?

        Our ROI is very good by using AA. There are some projects where we can get close to 1:10 ROI.

        What's my experience with pricing, setup cost, and licensing?

        We would advise going for Automation Anywhere as it is cost-efficient and easy in-terms of licensing form.

        Which other solutions did I evaluate?

        We did not have an opportunity to evaluate other options.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Product Manager at Thirdware Solution Ltd.
        Real User
        Well-priced, and the Discovery Bot helps find new opportunities for automation
        Pros and Cons
        • "With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity."
        • "A2019 should have more improvement for developers, as it was in v11.x."

        What is our primary use case?

        Any repeated user steps would be a good use case for Automation Anywhere. There are also many other use cases that are proactively using the cognitive solution.

        We are mostly using it for audit, finance, quality assurance, procurement, and the reconciliation of various reports. All of these use cases helped to improve the business team efficiency and they are now effectively involved in the analytics of the data prepared by the RPA process.

        How has it helped my organization?

        Automation Anywhere is the first RPA solution we have taken and suggested implementing it to our customers. It has helped tremendously in assisting our customers in achieving their goals.

        We have seen consistent improvement in how new use cases are coming with various domains and it efficiently takes care of all of the different domain processes.

        What is most valuable?

        The most advanced command options with a wide range of variants are really good to use and they cover almost all of the information silos. 

        Every command has its own purpose and usage, which helps with any use case that comes as a process. We are able to achieve the same without any hindrance or impediment. 

        With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity.

        A wide range of variable data types in A2019 is a good feature to have.

        What needs improvement?

        A2019 should have more improvement for developers, as it was in v11.x. For example, copying of specific lines between Bots, and Metabots (Calibrate option). All this will make A2019 even more unique in its own way.

        For how long have I used the solution?

        We have been using Automation Anywhere for almost four years.

        Which solution did I use previously and why did I switch?

        We have not used any other RPA solutions. We have been able to see how Automation Anywhere is improving in every aspect of the product from version 10.x to A2019.

        What was our ROI?

        Our customers are effectively using more solutions on this with a good ROI.

        What's my experience with pricing, setup cost, and licensing?

        It's an ideal pricing model to customize the components based on everyone's needs.

        Which other solutions did I evaluate?

        We evaluated Blue Prism and UiPath.

        What other advice do I have?

        With the recent version of A2019, Automation Anywhere has stepped into a new era of RPA development. We can see a lot of functions coming up with Automation Anywhere as a bundle like AARI, Bot Analytics, and Discovery Bot.

        Excellent growth in product improvisation over the period. Keep Going!

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Senior Testing Consultant at Dark Horse Digital
        Real User
        Increases productivity, reduces errors, and frees up resources for more valuable tasks
        Pros and Cons
        • "OCR, Image Recognition, Object Cloning, and PDF integration help us a lot."
        • "The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes."

        What is our primary use case?

        We are using Automation Anywhere to automate manual processes and make the organization digital. We have replaced most of the human resources and we are utilizing them for more valued tasks. Now, the other business users are attracted by the output of it and are approaching us to automate their processes in their respective lines of businesses.

        We started at version 10 and moved to version 11x. It is more powerful than the previous one, but the new cloud-based RPA has attracted us more and we are migrating to A2019.

        How has it helped my organization?

        We have increased our productivity by five times as of now, and we are still growing.

        Now, most of the processes are automated and even free from an audit perspective, as they are completely automated without human intervention. This is getting better and better.

        The user is experiencing much higher outputs without error, rather than using humans who are prone to errors. As this works 24 by 7, they are preferring to automate the task and get it processed using the bot. Multiple business lines are adopting this.

        What is most valuable?

        OCR, Image Recognition, Object Cloning, and PDF integration help us a lot. We have used these mostly, as our system is legacy. We automate primarily with image recognition and MetaBots, which are mostly accurate. 

        Metabots are a useful feature that helps us overcome the issues that we face using image recognition. The reading of data from Excel is much easier and is getting even better in A2019.

        The bot store helps us to download most of the reusable utilities and overcome our issues. We also earn at the same time.

        What needs improvement?

        It can be improved in a few areas where the legacy system can be read through object cloning.

        The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes. In A2019, the bot agent will be deployed on the local machine when we run the bot runner, but to download it takes too long, and the user will lose patience. My advice is to improve on this.

        Sometimes, the files are getting corrupted and this causes us a lot of trouble. This is an issue that is still pending.

        For how long have I used the solution?

        We have been using Automation Anywhere for three and a half years.

        What do I think about the stability of the solution?

        Automation Anywhere is very stable.

        What do I think about the scalability of the solution?

        The scalability is very good and we have had a pretty good impression from the beginning. It has not changed yet.

        How are customer service and technical support?

        The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our issues have been resolved on our schedule after they determine the root cause of the problem.

        Which solution did I use previously and why did I switch?

        We did not use another RPA solution prior to this one.

        How was the initial setup?

        The initial setup was straightforward. The technical team from Automation Anywhere has helped us in installing. They were able to answer our questions wherever required.

        What about the implementation team?

        The vendor assisted us and they were very good. They are very responsive and reliable.

        What was our ROI?

        Not sure as it is from higher management. As of now we cannot share it.

        What's my experience with pricing, setup cost, and licensing?

        The price is very reasonable.

        Which other solutions did I evaluate?

        We did not evaluate other options.

        What other advice do I have?

        Overall, this product seems pretty good as of now.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Associate Director - Projects at Cognizant
        Real User
        User-friendly, powerful API, and Orchestrator helps us to track the status of tasks
        Pros and Cons
        • "The support team is good and is able to resolve the issues or any challenges we encounter."
        • "Sometimes the tool is timing out, which would be a good thing to have resolved."

        What is our primary use case?

        We are using this product to automate various BPO processes, where the manual operation team currently does them manually in my project. The process we are currently working on has multiple applications and the API integrated, so we get details from the API and feed those into the front end application. We then process and update the status of the policy in another application.

        The main interaction involves retrieving data from a set of applications and feeding it into other applications. Therefore, AA is mainly used for handling end-to-end processes that are compromised of all of the business validations.

        How has it helped my organization?

        This tool provides us with easy accessibility for adopting the new process, as it is more user- friendly. This is the main reason that we implemented this tool. Many new resources are able to grasp the tool and start doing the automation with ease, which is basically missing in the other vendors' tools.

        In terms of adaptability, AA has a significant contribution. Most users can easily understand it. The support team is good and is able to resolve the issues or any challenges we encounter.

        What is most valuable?

        Actions are very much user-friendly, which we can easily use to proceed with development. The API connection is easy to incorporate and also has the ability to track the task status in the Orchestrator.

        XML action commands and Excel commands are the ones we most frequently use in the real world processing of the policy. When we have features targeting those, it will be good enough for the majority of the process we automated.

        All of the key action items have been easy to incorporate.

        What needs improvement?

        Sometimes the tool is timing out, which would be a good thing to have resolved.

        It will be good if we have a framework that is created with the package, so we can leverage those for the multiple processes. As it is now, we create a base framework.

        When we have more packages for each of the basic operations, it will be more user-friendly and easier to complete, rather than starting from scratch.

        Ideally, when we have those packages we can leverage them for overall project development. Adopting the cloud platform will be more convenient, as opposed to depending on the on-premises setup.

        For how long have I used the solution?

        I have been using Automation Anywhere for three and a half years.

        What do I think about the scalability of the solution?

        Applications can be more effective with the development of bots that are affected less by changes in the object and environment.

        How are customer service and technical support?

        The support team is good in helping with queries and issues that had held up the automation.

        Which solution did I use previously and why did I switch?

        We used UiPath previously. AA is more user-friendly and adaptable such that anyone can learn and more easily understand how to incorporate it into the process automation.

        How was the initial setup?

        The initial setup is not complicated.

        What about the implementation team?

        I would rate the vendor installation team and eight out of ten.

        What was our ROI?

        I don't have the exact figures but it does provide ROI.

        What's my experience with pricing, setup cost, and licensing?

        The setup cost depends on multiple factors, so you need to get details before choosing.

        What other advice do I have?

        Version A2019 is available and will be adopting it in the coming months. We are looking forward to working on this new version.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Senior Operations Specialist at HCL Technologies
        Real User
        Reduces time for our tasks, good REST API support, and reasonably-priced
        Pros and Cons
        • "I found that the REST API commands are very useful and easy to use."
        • "I would like to use VB.NET native code inside of Automation Anywhere."

        What is our primary use case?

        We are using AA to automate business use cases, which includes applications like SAP, ServiceNow, Outlook, etc.

        We use Windows Server for the Bot Runner, Bot Developer, and Bot Creator. The Control Room is installed in an on-premises hosting. We have multiple clients here at HCL and we used AA for many clients and automated many use cases.

        We provide AA setup for customers as well. We install, manage, and set up AA for customers to use, which makes it easy and can be expanded whenever they want. 

        How has it helped my organization?

        AA helped us to reduce the processing time of requests almost instantly.

        One of the challenges we had was SAP Password Reset Requests, and we automated this process in AA and now the bot runs as soon as it receives an email in its inbox. AA extracts the data from email, logs into SAP, and then after resetting the password, sends the notification to the user. This all takes place within two minutes, maximum.

        Another important use case involves user termination from the organization. The HR team raises a request to SNOW, and the bot receives the alert from SNOW. After checking if the termination date is met, the user is terminated from all the applications, and access is revoked by the bot.

        What is most valuable?

        I found that the REST API commands are very useful and easy to use. We use the REST API in multiple places, which saves a lot of time in terms of development as well as execution. We use the SNOW API and the TOPdesk API to create and update tickets in these apps.

        Another great feature is MetaBot; when we automate web applications (mostly), after some time, the design or UI gets updated and we only have to recalibrate the bot. The bot accepts the changes and it starts to work again, which saves a lot of time for the developer and the business.

        What needs improvement?

        I would like to use VB.NET native code inside of Automation Anywhere. If there were a feature like InvokeCode in UiPath, it will help me to write native VB.NET code inside of AA. This would be a relief to the developers. 

        Another feature I want to see is data conversion from one format to another. For example, I want to convert a string date time to Date Time format, or a float to an integer, etc. This will give me the flexibility to interact with other applications and help with passing correct values. I won't have to worry about the error handling from the application that I am automating.

        For how long have I used the solution?

        I have been using Automation Anywhere for the past year and a half.

        Which solution did I use previously and why did I switch?

        I am using both AA and UiPath, and I see both of them at par. Each tool has some advantages over the other.

        What's my experience with pricing, setup cost, and licensing?

        The setup and licensing cost is affordable, and it is not exaggerated like UiPath.

        Which other solutions did I evaluate?

        We evaluated Blue Prism, NICE, WorkFusion, UiPath, and Automation Anywhere. We ranked AA first pace.

        What other advice do I have?

        I think AA is a great tool and I love working with it.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Bot Developer at a tech services company with 51-200 employees
        Real User
        Scalable with a good dashboard and very good technical support.
        Pros and Cons
        • "The insights provided by the dashboard are excellent."
        • "If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas."

        What is our primary use case?

        We primarily use the solution for universal scanning. As an example, the solution can take various service provider bills and will allow us to view all of them in Excel format. That's a very basic use case.

        How has it helped my organization?

        In SAP, there are many similar regular tasks that are done regularly. In human resources, we created several core SAP systems so that the basic users, in human resources can reduce redundancies by 10 times with very little cost. We actually didn't expect that outcome. It was a nice surprise.

        What is most valuable?

        It depends on the use case, however, I'd say the most valuable aspect of the solution is the IQ Bot. 

        Normally, you just scan the invoice. However, what makes Automation Anywhere different from other services is machine learning, which includes AI. It's easier and more convenient. 

        We can include Python programming language too for getting better results.

        The solution provides a Community Edition to all the users. It's a great jumping-off point to learn about automation. There are some features that are reduced, however, it's still quite good.

        The insights provided by the dashboard are excellent.

        What needs improvement?

        If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas. I'm still trying to figure out why. It's on a ticket right now. It may be due to updates or changes to the environment. I'm not sure.

        The solution lacks in the approval process area. They need to provide more solutions.

        For how long have I used the solution?

        I've been using the solution for about two years.

        What do I think about the stability of the solution?

        The stability is pretty good. The only place it lags is if a bot is made and then not used for many months. Then there can be errors. Other than that, it's got excellent stability.

        What do I think about the scalability of the solution?

        The solution is quite scalable, however, it all depends, from customer to customer and what their actual requirements are.

        We have about ten to 15 people who use the solution regularly. We also have an administrator who oversees everything.

        We plan to expand across both the enterprise and A2019 versions. Currently, we're just exploring its capabilities more and more.

        How are customer service and technical support?

        The technical support is excellent. I'd rate it ten out of ten. At first, we did run into a lot of issues, and the support team was very kind. They were also very helpful and responsive. We're quite satisfied with their level of service.

        Which solution did I use previously and why did I switch?

        I work with RPA technology and have knowledge of multiple companies including Automation Anywhere, Blue Prism, Webpack, and multiple other vendors. However, in this company, we've only ever used Automation Anywhere.

        I've worked with the free version of Blue Prism for tasks like sending email. It was fine and worked without issue.

        How was the initial setup?

        The initial setup is not complex. It's also not straightforward.

        If someone is an automation novice, for him to set everything up, he must be very clear and aware of the ports. It's advisable to meet the system requirements. If the system requirements fail, there may be challenges on the system and some features may not work or could potentially work if some adjustments also get made. There needs to be a mastery of the technical network like ports and servers.

        If I implement it now, if I just install the automation in my server, then it's a one one-time installation

        The deployment time isn't too long. It may just take two or three hours if someone is completely aware of what we are doing.

        In order to deploy the solution, one person is enough. You don't need a whole big team.

        What's my experience with pricing, setup cost, and licensing?

        I don't have any information about the pricing or licensing on offer. It's my understanding that there's different pricing, depending on how many licenses a client needs. It's very flexible. If a client just needs a certain aspect, they can just get a license for that.

        What other advice do I have?

        Automation Anywhere has two different versions, or, rather, two different products. One is the Automation Anywhere Enterprise Edition which is only on-premise. Automation Anywhere also has another service that is called A2019, which can be deployed on-premise. 

        One of the main differences between the Enterprise Edition of Automation Anywhere is the dollar policy shop. In there, they can't create or customize our own comment. With A2019, you have an option to create our own comments. A2019 is more flexible. I'd advise new users to go for that version, as opposed to the enterprise version.

        Overall, I'd rate the solution nine out of ten.

        Disclosure: My company has a business relationship with this vendor other than being a customer:
        PeerSpot user
        PeerSpot user
        Robotic Process Automation Developer at Mekkanos Limited
        Real User
        Has enables a drastic increase in employee productivity, reduced human errors, and better SLAs
        Pros and Cons
        • "The best feature is the drag-and-drop command. Users with less coding knowledge can also automate their end-to-end processes very easily."
        • "When it comes to Citrix automation, AA should improve or add more features in such a way that all the commands should work when automating a Citrix application."

        What is our primary use case?

        I have used Automation Anywhere for automating different use cases which involved applications such as Excel, SAP, PDF, Salesforce, Outlook Web applications, Desktop Automation Email automation, and many more. I have automated many processes that involve report generation using Excel, invoice processing, order processing, BPO related processes, and many more. It's safe to automate processes that involve secure credentials because Automation Anywhere provides an encrypted centralized credential vault.

        How has it helped my organization?

        My organization has worked with multiple clients and helped them automate their repetitive and mundane processes. These organizations have seen a drastic increase in employee productivity, reduced human errors, and better SLAs. All of this leads to customer satisfaction.

        AA is not much more expensive compared to other RPA tools, so ROI was much higher by automating some of the end-to-end business processes. Support and maintenance work is also easy because of the well-managed control room architecture. 

        What is most valuable?

        The best feature is the drag-and-drop command. Users with less coding knowledge can also automate their end-to-end processes very easily. 

        Centralized Control made maintenance and support work easier. 

        Bot Insights is another feature in which the bot can log all the statistical information and display it to the end-users in a graphical view.

        In A2019, I liked Excel Automation because now it is possible to automate Excel files without having Excel installed on the machine in which the bot runs.

        What needs improvement?

        When it comes to Citrix automation, AA should improve or add more features in such a way that all the commands should work when automating a Citrix application.

        There should be more options to write codes in VBScript, C#, Python, etc. directly within any commands, instead of just invoking an already existing script.

        Since A2019 is cloud-based and since it is a new product, there are a lot of commands that require improvisations such as the Outlook Save Email command, Rest API commands, and a few others.

        For how long have I used the solution?

        I have been using Automation Anywhere for the last two years and for the past six months, I have been using the latest version, A2019.

        What do I think about the scalability of the solution?

        When it comes to scalability, AA has a lot of potential. Now with A2019, the commands and the subcommands got doubled and now automation has been very easy.

        How are customer service and technical support?

        We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically reply within 24 hours of time.

        Which solution did I use previously and why did I switch?

        I have not used any other solutions before. But recently I have started using UiPath.

        How was the initial setup?

        The setup was so straightforward for me as I was from a technical background. 

        What about the implementation team?

        In-house.

        What was our ROI?

        ROI was much higher compared to what we have expected or calculated during our ROI calculation stage.

        What's my experience with pricing, setup cost, and licensing?

        The cost of unattended bots is reasonable and when it comes to attended automation the licensing cost for Attended bot runners is a bit expensive. The overall price is not so expensive compared to other tools.

        Which other solutions did I evaluate?

        I have not evaluated because this solution was chosen by my organization.

        What other advice do I have?

        I believe that A2019 is going to be the next big thing in the RPA field.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Microsoft Azure
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Celestine - PeerSpot reviewer
        Director intelligent automation at a tech services company with 51-200 employees
        Real User
        Top 5Leaderboard
        Enables time and cost-saving but the OCR capability needs improvement
        Pros and Cons
        • "The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer."
        • "The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized."

        What is our primary use case?

        We are an SI vendor. We have been implementing customer-facing solutions for processes like reports generation, bank reconciliation, payroll processing, etc.

        There were different bank statements generated for reconciliations. With some standardization, we were able to automate a process that took more than 4 hours in under 15 mins. In one of our customer implementations, the environment was to use simple RPA functionalities without any complexities. We achieved it with the basic pack of AA license.

        How has it helped my organization?

        The organizations where we have implemented AA have seen tremendous benefits achieved in terms of time and cost-saving with the highest quality of deliverables. Since this is about how it has helped our organization, I would explain it from the context of a system integration vendor. We are able to build a steady pipeline when we position AA as a solution and enhance our resource skills by certifications of AA.  This has certainly improved or relevance in the RPA market space with a growing team of Automation Engineers.

        What is most valuable?

        The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer. With the new version of AA, we have more control over the implementation and we are able to quickly deploy the solutions to the customer.

        What needs improvement?

        OCR - OCR capability needs to become better. For the handwritten documents, we had a struggle to extract with accuracy while some other market tools were able to achieve it without any issues. 

        The OCR component should allow integration with 3rd party OCR. This way we can use the best of breed solution along with AA or allow better control over OCR packages to be customized. As of now, it acts like a black box where there is very little control over the outcome of the OCR. We had great struggles with a customer who had handwritten data extraction. Finally, the customer was not able to see the value and the exploration went on hold post COVID.

        Which solution did I use previously and why did I switch?

        We partner with multiple tools. We find AA to be much superior in support.

        Which deployment model are you using for this solution?

        Private Cloud
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Software Engineer at Capgemini
        Real User
        Everything can be seen from the control room and can be controlled from there
        Pros and Cons
        • "The control room is the best part as everything can be seen and controlled from there, scheduling storing of credentials, and much more. I have used PDF extraction and other tools where data needs to be extracted and it works great at that part. I highly recommended this tool for automation."
        • "At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this."

        What is our primary use case?

        The primary use case depends on SAP and Excel platforms, where we automated repetitive tasks. Also, we automated the Tableau server using this.

        We use SQL DB for storing logs. We have been using it for one year for our client. The support also is great. If we are stuck, the Automation Anywhere team comes to the rescue. I have worked on other RPA tools but this is more logical and easy to use. The flows and the commands can be easily learned by a beginner as coding knowledge is not needed.

        How has it helped my organization?

        It has helped us a great extent as we are part of the service and basically provide clients with automation solutions for their manual and repetitive tasks. We have done automation on SAP, Excels, web applications, Outlook, and many more application platforms. 

        It is JAVA based so it is easy to use and user-friendly. Now comes the support part, where the use cases are deployed and hyper care is given to the bot. It is easy to schedule an easy process of deployment too. The credentials are stored safely.

        What is most valuable?

        Mostly the Metabots function and Excel as DB function are of great help as we can connect to SAP and work on that easily. Excel as DB helps us to perform operations on it even when huge amounts of data are on it. 

        The control room is the best part as everything can be seen and controlled from there, scheduling storing of credentials, and much more. I have used PDF extraction and other tools where data needs to be extracted and it works great at that part. I highly recommended this tool for automation.

        What needs improvement?

        Already the new version is out, which has cognitive abilities. The bot learning skills are there, which helps to train the bot. AA has done a great job by bringing compatibility with IBM Watson and many other AI interfaces. If some more functions we can get related to other web applications will be a great help. At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this.

        For how long have I used the solution?

        I have been using Automation Anywhere for one year. 

        What do I think about the stability of the solution?

        It is quite a stable platform based on Java.

        What do I think about the scalability of the solution?

        It is highly scalable.

        How are customer service and technical support?

        We once had an issue with the SAP meta bot, where the click was not working so the tech support team helped find the issue and then changed the code so that the issue does not come back. 

        We had a resolution issue, where the bot was unable to find the screens. They also helped us with that.

        Which solution did I use previously and why did I switch?

        I used Automic but switched because it was not much compatible with other applications. Also, it was more of coding which made it a complex tool to work upon.

        What about the implementation team?

        The vendor team is great, we have reached out for many issues and they responded well.

        What's my experience with pricing, setup cost, and licensing?

        Setup cost is a bit okay, but once it is up, it can give a great amount of ROI.

        What other advice do I have?

        This tool is a good platform for automation.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Business Analyst at Accenture
        Real User
        Bot Runner enables you to have multiple bots running in parallel
        Pros and Cons
        • "Bot Runner - The Bot Runner is the machine where you run the bot. You could have multiple bots running in parallel. You only need the Run License to run the bots. The bots report back the execution logs/pass/fail status back to the control room."
        • "Autosuggestion of existing use cases based on the problem statement could use improvement."

        What is our primary use case?

        Batch JOB processing and Monitoring which was a manual activity earlier.

        We've done a lot of automation with the product in the last two years. We started with accounts receivable processes in finance. I would say the AR function is one of the most mature functions in the product right now because we almost automated all the aspects of accounts receivable. 

        We have also started looking at automating the accounts payable process as well. I've only mentioned finance at this point, but we also have done a lot of automation with IT, as well as with procurement. Right now, the penetration is higher with the support functions but we are also looking at different ways to automate. For example, we would like to use automation technology in core engineering. We also want to be expansive and do projects beyond our current boundaries — outside of just India. We've already done a small PoC (proof of concept) with a company in China and we also automated three small processes with a U.S. entity. 

        We use it daily and have done projects with support functions, such as financial services, IT, and procurement support. We have 50 to 60 processes that have been automated using RPA in all three areas put together. This is the breadth and extent of what we have automated. We are using the on-premise deployment model.

        How has it helped my organization?

        Automation Anywhere helps to automate much of the manual activity. There are already a few inbuild use case builds which we have used and expands for our convenience.

        We use it to automate all kinds of business processes. The primary use case is the RPA platform, even though they have the cognitive platform and the analytics platform. We use it for so many different things it's hard to focus on one, but it's automating business processes in our banking system. We're interfacing a lot with Excel, our ERP systems, some legacy systems, the databases, file folders, text files, CSVs. It's hard to pin down one.

        What is most valuable?

        • Intelligent automation for business and IT tasks.
        • Uses SMART Automation Technology

        Bot Creator- Developers use desktop-based applications to create bots. Their dev licenses are checked with that configured in the control room. On authentication, the code of the bots they create is stored in the control room. Different developers may create individual tasks/bots. These bots could be merged and executed at once.

        Bot Runner - The Bot Runner is the machine where you run the bot. You could have multiple bots running in parallel. You only need the Run License to run the bots. The bots report back the execution logs/pass/fail status back to the control room.

        What needs improvement?

        Autosuggestion of existing use cases based on the problem statement could use improvement. 

        My primary use cases are where I'm dealing with a lot of raw data extraction and transformation so that the data can be used by other systems. An example would be getting the data out of PDF files, transforming it from semi-structured to structured, and putting it into an extra-stable system like Excel or a CSV so that it can be used by other systems. Listed are low hanging fruits and will boost the confidence of the stakeholders in the RPA deployment, recommend to look at such use cases when looking at Automation Anywhere and its implementation.

        Which solution did I use previously and why did I switch?

        • Native cognitive automation for unstructured data
        • Bot Store—Jumpstart your RPA with verified, ready to use bots
        • 24/7 global support
          • Business users can build bots to automate their processes
          • 1 bot—20,000 bots
            From pilot to enterprise-scale, at your pace
          • Embedded real-time analytics—
            No integration, No delays
          • Better customer support

        What's my experience with pricing, setup cost, and licensing?

        It's a great product, timely support, and guidance.

        Which other solutions did I evaluate?

        IBM Robotic Process Automation.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Microsoft Azure
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Senior Consultant at Capgemini
        Real User
        The versioning concept increases the security and tracking mechanisms
        Pros and Cons
        • "Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA."
        • "When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code."

        What is our primary use case?

        We have applied AA to our customers. KPMG another solution they use. 

        Streams like HR, payroll are reasons that AA may have been chosen in an environment.

        Use cases like report extractions, SAP interactions, HR data, and many payroll automations have been put into use.

        We used UiPath and Automic before AA and I feel the difference very clearly and I am sure there's a long way ahead.

        Sensitive data handling departments are usually not allowed or exposed to automation but I do not see such limitations when it comes to AA.

        How has it helped my organization?

        AA definitely did improve the scope of our organization but tools like Automic and UiPath still take a slightly upper hand in terms of business and market.

        We have been trying our best to sell AA as our best tool and we are getting projects one by one eventually.

        Not all tools give us the clear utilization of the infrastructure in place but this does and trust me, this has been proved far better than other RPA tools and that is why I see AA booming day by day.

        We are pretty positive about AA.

        What is most valuable?

        Live executions on the prod machine with the player options is good.

        I have been using tools like Automic and UiPath that has either an engine to run for Automic and Orchestrator for UiPath.

        The versioning concept is pretty nice and increases the security and tracking mechanism.

        Instead of packages like other RPA tools, I think the repo check-in and check-out feature enables the same in AA. 

        Although it does the same, the ease of usage is fantastic in AA from my experience.

        The line compare feature is another feature that I personally like the most but there is an anomaly as well.

        What needs improvement?

        Maybe not improved but I heard that the 2019 version is going to look more like UiPath, which is not ideal for a typical/classic developer.

        The feel of parsing at the code is different from viewing object images for sure.

        When comparing the code under version checks, although there is a change done, it doesn't say so because the change is done at the variable level and not in the line of code.

        This is logically wrong, a line would contain n number of variables including object clonings, screen images, variables, etc so any change to any of these has to be captured and shown as a change done in the version history.

        For how long have I used the solution?

        I have been using and working with AA for 1.5 years. 

        I started with initial training, they gave me a project and then a certification as well.

        I am AA Master certified, I did it around the start of 2020. Ever since I got certified I am working on the solution building for major clients, client proposals and enhancements for the existing bots on production.

        Not all developers use a full fledged tool and that is where I am being considered to propose better solutions. 

        We took new clients since April 2020 where AA is the only prime RPA tool being used and we have been enriching it since then day in day out.

        What do I think about the stability of the solution?

        I am sure AA is pretty stable.

        Now that it's on its own framework, I am positive about the stability. At any point in time, I would preferably suggest sticking to the initial platform and framework that people like the most providing an overall package.

        What do I think about the scalability of the solution?

        Scalability is always a sensitive topic when it comes to RPA.

        For me, I look at it as availability in simple terms. The scalability factor has to be stretched to an extent where availability is never compromised.

        How are customer service and technical support?

        I have personally had interaction only twice along with my onshore peers.

        1st was with Mae Chang about v11 environment setup &

        2nd was with one of the support engineers who helped solve the control room blank screen error.

        So far so good.

        Which solution did I use previously and why did I switch?

        I used ITPA tools like Automic (CA Technologies product, now Broadcom product) & RPA tools like UiPath and BluePrism.

        For a classical and typical developer, we like code to be seen, written, and parsed but not objects. More importantly, security features like parsing, code versioning, ease of use, live executions, etc made us chose AA.

        We haven't moved completely to AA for now but talks are in place with customers.

        So, for multiple valid reasons, AA takes the first place when it comes to automation.

        How was the initial setup?

        The setup was good. I wouldn't say straightforward but the process and steps were laid down clean so for us, it seemed to be cool.

        What about the implementation team?

        It was in-house for the POC project and the customer himself for the account we hold.

        Our setup was pretty clean and neat.

        I would rate the customer level a 70/100. They haven't defined the scope, networks, security properly, and there is too much of JUST red tape. The process definitely takes priority but not at the cost of providing solutions. The optimal path has to be chosen.

        What was our ROI?

        I shouldn't be projecting this out but would say there is a grace ROI with our current clients.

        I am not 100% sure. Revenue is nominal as of now. The business model defines it more in order to sustain a customer but I am sure it's doing well.

        What's my experience with pricing, setup cost, and licensing?

        So far so good.

        When it comes to 2019 and the AA cloud I think many are skeptical about the pricing and support model.

        For example, we are already on our own cloud, AWS and azure so as a cost-effective solution we would obviously want to choose our own platform for hosting. Be it IAAS, PAAS, SAAS etc.

        Now that AA is proposing a cloud as well, we are still in the thinking phase of the costing model to see if this fits us better in terms of revenue and margins.

        We are looking forward to experiencing the AA cloud soon.

        Which other solutions did I evaluate?

        Like mentioned, we have been using Automic, UiPath, and BluePrism to a pretty good extent for about 2+yrs and it was good until we realized there is a better product in the market and who doesn't want the best.

        It was not a one day's decision to chose AA. A big set of people, the cream of the project, were deployed to learn and explore AA to the maximum extent possible.

        I lead the operations part of the existing automation project and so was I leading this POC project under AA as well. So all possible test cases, comparisons, ease of use, security, and many other factors were considered before we opted for AA and so is the product now.

        What other advice do I have?

        My request would be to keep a little lower pricing for services like on call support, cloud, and other key services. Otherwise, the rest all seems to be very much feasible in AA.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Sharath Ganta - PeerSpot reviewer
        Lead at Aligned Automation
        Real User
        Top 10
        Good support, trigger-based and scheduled automation saves us time and it supports error handling well
        Pros and Cons
        • "I like all of the features, especially the MetaBot, REST API, and SAP DLL."
        • "The price is a little high and could be reduced."

        What is our primary use case?

        I automated Server applications like SAP, ERP, CRM, etc. With SAP, we can use different kinds of automation like BAPI with MetaBot and the SAP GUI with DLL automation.

        One of my uses cases to help understand how we use AA is email-related. First, we used to get emails, and based on this as input, we needed to trigger some events in SAP. Depending on the resulting error, we needed to delete some records and further, needed to generate DB for some records (daily around 1,000 records). This is a repetitive process that happens every day.

        Mmainly, we implemented SAP tasks related to customer support functionality. We also use it for the creation of PowerBI reports related to sales.

        How has it helped my organization?

        We have automated approximately 30 processes, reducing the manual effort a lot. Now all of the manual work is handled by the Bot alone.

        We trigger by email sometimes, and it is also scheduler-based. We handle errors and can extract information. If the bot is not able to perform any step, then the support team gets into the picture and they will resolve the issue.

        What is most valuable?

        I like all of the features, especially the MetaBot, REST API, and SAP DLL.

        We use the MetaBot to capture all of the screen contents, then if the elements are captured properly, it is fine. Otherwise, we create a custom object that acts as a click function.

        What needs improvement?

        The price is a little high and could be reduced.

        For how long have I used the solution?

        I have been using Automation Anywhere for the past five years and it is one of the best tools to automate manual tasks.

        What do I think about the stability of the solution?

        Stability-wise, Automation Anywhere is good.

        What do I think about the scalability of the solution?

        I would rate the scalability a 9.8 out of 10.

        How are customer service and technical support?

        The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum to resolve issues

        Which solution did I use previously and why did I switch?

        Previously, we went through manual work. It was only with Excel that we had some automation using macros.

        What's my experience with pricing, setup cost, and licensing?

        The price is a little bit high but the support is good.

        Which other solutions did I evaluate?

        We compared different RPA vendors and finally, we decided to go for Automation Anywhere as our single RPA solution.

        What other advice do I have?

        Many new options have been implemented in the cloud version. NLP and G suite automation are also available, among a lot of other options in the A2019. At this point, we just need to explore the options.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1030035 - PeerSpot reviewer
        RPA Engineer at a consultancy with 1,001-5,000 employees
        Real User
        Good performance speeds and strengthens processes, but it needs to be more intuitive
        Pros and Cons
        • "I consider the verification station very useful because it allows you to quickly check if the data extracted are correct or if you need to change the process."
        • "You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning."

        What is our primary use case?

        I mainly used AA to extract data from invoices from PDF files with multiple formats and to upload this data to a Data Lake, on a Windows machine.

        Other projects involved extracting data from Excel and CSV files and then inserting them into custom applications, databases, and mainframes and finally sending recap emails to the user.

        The Bots developed, according to the end user's needs and the type of process, were both attended and unattended. In both cases, the end-users were always satisfied with the functioning and performances of the Bots.

        How has it helped my organization?

        By automating the process with AA and using the verification station, it was possible to speed up the process and strengthen it, involving the process owner in the verification of the correctness of the data extracted.

        It is becoming more and more normal for companies that a process is carried out partly or totally by a Bot, thus allowing humans to dedicate themselves to high value-added activities.

        The speed-up and greater control over the quality of the processes have also led to savings in money and are increasing the happiness of the company's customers.

        What is most valuable?

        I consider the verification station very useful because it allows you to quickly check if the data extracted are correct or if you need to change the process. The process owner is also much happier because he is more involved in the implementation of the Bot and thus it is easier to develop the requirements.

        During the test phases and during the review, it is possible to engage the process owner who almost enjoys verifying the correct functioning of the Bot, thanks also to the simple and attractive interface of the verification station.

        What needs improvement?

        You could improve the tools for reading CSV/Excel, also providing wizards or detailed guides, otherwise, it is quite complex to use them, especially at the beginning.

        It would be useful to have an online wiki on each tool that can be used on AA with practical examples of use, with images and videos.

        It would also be useful to increase the community and make public in a forum the problems solved by other developers through the support, so that we can use past experience to solve development problems without having to send emails to AA about a problem that may have already been solved.

        For how long have I used the solution?

        I use Automation Anywhere for five months.

        What do I think about the stability of the solution?

        I think the final product is quite stable. All the functionalities included in AA are extensively tested and thus do not present strange errors after the Bot has been released into production. AA also handles the release of new versions of the IDE very well, guaranteeing the portability of the code with simple procedures.

        What do I think about the scalability of the solution?

        It is a very scalable product, also thanks to some features included in the IDE.

        How are customer service and technical support?

        So far, I have not used customer service very much.

        Which solution did I use previously and why did I switch?

        I currently use both Automation Anywhere and UiPath. Depending on what you need to automate, one may perform better than the other.

        How was the initial setup?

        The initial setup is quite long and full of different phases. It would take only one official AA installation guide with the most detailed step-by-step description and one image per step, without the need to consult more than one guide.

        What about the implementation team?

        I implemented through a vendor team and their level of expertise is medium-high.

        Which other solutions did I evaluate?

        We also evaluated UiPath.

        What other advice do I have?

        It is a tool that allows you to have excellent performance but some features are not intuitive to use.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Quality Analyst at a computer software company with 10,001+ employees
        Real User
        Bot Insights make our report generation and other insights view easier
        Pros and Cons
        • "Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc."
        • "Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time."

        What is our primary use case?

        We use Automation Anywhere to automate business processes for insurance clients. Automation Anywhere reduced the manpower up to 80% with a high return on investment. The process which we automated can complete the entire workload within 10 days when the normal process would have taken around 30 working days.

        Apart from this, we automated password reset processes which saved time and effort and also enhanced security.

        We are also automating the deployment process for new process setups. 

        Bot Stuck Automation is helping us to keep track of the bots that are stuck for long time.

        How has it helped my organization?

        Automation Anywhere made a huge impact in maintaining client relationships. The reason is a high Return on Investment from the processes we automated. Because we have high ROI we gained new clients which increased the client count as well as our company's financial strength. 

        Most of the employees learned the Automation Anywhere tool and got certified from Automation Anywhere University. AA makes their professional life much easier from a career perspective. 

        Our organization has improved revenue just by automating the business processes where too much manual work was involved.

        What is most valuable?

        Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc.

        Credentials is another important feature, where we can store the important/bot credentials securely in the Control room itself and we can track who accesses the credentials and we can restrict the access based on users.

        What needs improvement?

        Bots get disconnected from control rooms sometimes without any reason and this takes up a lot of time. 

        If the user creates a schedule then he/she leaves the company, that schedule became unusable at some point and I can't edit it. We need to create it again using generic IDs. This problem can be avoided in an upcoming release or update. There should be a button for customer support.

        For each process, we have a separate log folder/files and it's tedious to go and check each process. They should include a button/feature to check the logs for each/process and or bots in the control room itself.

        There should be an option for the quick addition of disconnected bots/kind of rollback options.

        I would also like to see the One-Touch Asset management report button in the control room.

        For how long have I used the solution?

        I have been using Automation Anywhere for three years. 

        What do I think about the stability of the solution?

        We can assure 98% stability and the remaining 2% is just because of the environment issues.

        What do I think about the scalability of the solution?

        It is highly scalable.

        How are customer service and technical support?

        Support was good but sometimes they ask for logs that have client information. But apart from this, they are really helpful.

        Which solution did I use previously and why did I switch?

        We have been using Automation Anywhere from the initial stages.

        How was the initial setup?

        The setup is good but the control room setup takes some time.

        What about the implementation team?

        We have an in-house team to implement AA solutions. 

        What was our ROI?

        We saved around 80% man-power.

        What's my experience with pricing, setup cost, and licensing?

        Small companies can't afford this cost as the pricing is a little higher.

        Which other solutions did I evaluate?

        Yes, I evaluated with Blue Prism.

        What other advice do I have?

        Automation Anywhere is a very Interactive and easy to use RPA tool.

        Which deployment model are you using for this solution?

        Private Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Microsoft Azure
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        reviewer1446147 - PeerSpot reviewer
        Senior Manager at Genpact - Headstrong
        MSP
        Bots save a lot of time, increase efficiency, deliver accurate output, and provide consistency
        Pros and Cons
        • "We have a lot of clients who use AA bots in their own process. Automated that are automated require less human input. AA bots save lots of time, increase efficiency, deliver accurate output, and provide consistency which improves the overall function of processes in different domains."
        • "The IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements."

        What is our primary use case?

        We have a long list of customers and multiple use cases in pharma, account & finance, customer billing & payment, and other domains. We use AA to automate those tasks that need less or no human interaction. The reconciliation tasks, SAP and Excel operations, are automated using AA, take less time, and give accurate results. 

        Working with MetaBot provided simple drag and drop functionality, integration of DLL of SAP, Outlook, Excel and other application make tasks easier for developers.

        Customers are happy with overall performance of bots and it makes the developer's life easy.  

        How has it helped my organization?

        We have a lot of clients who use AA bots in their own process. Tasks that are automated require less human input. AA bots save a lot of time, increase efficiency, deliver accurate output, and provide consistency which improves the overall function of processes in different domains.   

        AA is an amazing tool that provides great features to perform Excel operations, Data Integration, and manipulation saving thousands of hours. It is an easy to use application that makes the developer's life comfortable. It doesn't require a technical background.

        What is most valuable?

        MetaBot is one of the most valuable features of AA. The simple drag and drop functionality, integration of DLL of SAP, Outlook, Excel, and other application make tasks easier for developers. There's nothing like MetaBot in other tools. 

        One can also check the Bot farm for readymade Bots provided by other AA developers and experts.

        A2019 is another great feature introduced by AA. The web-based Bot development, Control room, and Bot Insights are other nice features. Improved Error Handling and support of Python script in A2019 seems good.

        What needs improvement?

        I have identified a few areas where one can find the scope of improvement:

        1. AA IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements.

        2. Commands such as OCR are not up to the mark the output accuracy is not satisfactory.

        3. It is unable to identify IF/Else, for Loop block when reviewing/writing AA code. There should be an expand/collapse button to identify a block of code.

        Integration with Google Spreadsheets and other products should be included in the next release.

        For how long have I used the solution?

        I have been using Automation Anywhere for the last three years.

        What do I think about the stability of the solution?

        It is a great and advanced tool for the development of Bots.

        What do I think about the scalability of the solution?

        In terms of scalability, AA is one of the best available tools in the market and provides a lot of command and tools that do not require any technical specialty.  

        Easy to use, advanced features like MetaBot, Improved Error Handling, Web-based bot development in A2019, support of Python script and many more.

        How are customer service and technical support?

        I have had a great experience with the technical team. I got stuck in one scenario where Object Cloning was not working in the production environment. After spending many hours, I connected with the AA technical team and they provided a prompt solution.

        Which solution did I use previously and why did I switch?

        I did not use any other solution.

        What was our ROI?

        ROI depends on time, cost, output accuracy, and effective and consistent results.

        What's my experience with pricing, setup cost, and licensing?

        The pricing of AA is quite high as compared to other tools as it's one of the best RPA tools available in the market.

        Which other solutions did I evaluate?

        I did not evaluate other options.

        What other advice do I have?

        Just reduce AA licensing prices and provide real scenario-based training modules in learning sections.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Head of Automation at a tech services company with 51-200 employees
        Real User
        IQ Bot provides the ability to integrate with in-house or external AI functions
        Pros and Cons
        • "We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system."
        • "The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers."

        What is our primary use case?

        We use the platform to help our customers by building automation solutions in order to solve their business problems. The use cases include AP processing, form data extraction, data collection, and Excel reporting.

        We use a combination of RPA and IQ Bot to deal with semi-structured or unstructured data, such as documents and images. We also use Bot Insights for business process analytics and bot operation health checks.

        The platform is deployed using an on-premise configuration and connected to multiple bot runners, running in virtualized environments. 

        How has it helped my organization?

        We found that RPA with additional AI capabilities, such as machine learning and Computer Vision, can enable the organization to augment existing business operations by creating efficiencies and improving the accuracy of data to be processed, without changing too much of the existing system.

        This will reduce the change cost and help business units to elevate their existing teams, processes, and systems so that they can focus on higher-value tasks that require creativity to perform.

        The handwriting recognition capability in IQ Bot is particularly interesting, as we can see a high level of accuracy in extracting handwritten texts. 

        What is most valuable?

        The IQ Bot component has enabled the business to quickly identify the different documents and provide the ability to integrate with in-house or external AI functions. This enables us to extend the initial document extraction facility to transform the information into key decision-making attributes. The document training facility has made it easy to identify select-extract the components on the documents and it is also capable to recognize handwriting context with the help of pre-configured Azure AI services. 

        What needs improvement?

        The improvements that we could see would be the increased stability of each A2019 releases and reduce the likely impact on existing features. We are also looking to see improvements in the upgrade and bot deployment processes to make them easier and less interaction with back end servers. 

        We are also to see more features to be added to seamlessly transition between human and bot tasks in the long-running process. We are also keen to see the new AARI feature develop into a voice-enabled command activation to run the bot process. 

        For how long have I used the solution?

        We have been using Automation Anywhere for more than a year, ever since its release in 2019. 

        What do I think about the stability of the solution?

        The A2019 in early releases had been quite unstable to our experience. However, since A2019.14 there seem to be improvements in this area and so far we haven’t seen any major issues that impact the existing features we are using. For any of the new features, we suggest to always check on the release notes and understand the limitations of the features before using them in your solution. 

        How are customer service and technical support?

        The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a limitation in having multiple admin accounts to view the same ticket information but we were told that a new improved system will be implemented to address this limitation. 

        Which solution did I use previously and why did I switch?

        We use a process-based workflow automation solution and we actually still use them to deal with long-running processes as they have more extensive features to deal with workflow-based problems. However, we see RPA can help in complementing the process by automating the mundane tasks of the process and getting greater efficiency for the business as well as reducing the likelihood of human errors. 

        How was the initial setup?

        The installation is quite straightforward as they provide us with an installer package that guides you through using wizards. But the pre and post-installation process can be quite complex and laborious depending on what features you need to enable. In some cases, these feature configurations require the underlying services to be restarted from the server backend. When using virtualized environments in the cloud connecting on an internal network domain, there would be extra care needed on the network configurations to ensure communication channels between the machines are properly connected.

        What about the implementation team?

        We deployed in-house. 

        What's my experience with pricing, setup cost, and licensing?

        You need to be mindful about the initial server costs if you go with an on-premise deployment model as the specification can surprise some of your stakeholders. For licensing, always try to get through reselling partners for getting more customized and better prices.

        Which other solutions did I evaluate?

        We observed all major players in the RPA space such as UiPath, BluePrism, and WorkFusion. There are also some companies that operate in a specific market that we looked at.  

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Islam Fathy - PeerSpot reviewer
        Senior RPA Developer at Valleysoft
        Real User
        Top 10
        Coding and programming became much easier and very flexible in the latest version
        Pros and Cons
        • "The development of the company from Automation Anywhere V11 to a2019 was valuable. I found many important and new features, like changing the way we write code and programming. It became much easier and very flexible in version 2019A. It became very easy to use and the recording was also good. Excel became very good too."
        • "I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands."

        What is our primary use case?

        I use Automation Anywhere in the banking and private sector.

        I work in a private company, where I do a lot of processes like MasterCard, MIZA, and ATM errors.

        For example, in the case of MasterCard, I download a lot of daily files from the Express MasterCard program, I upload the files to a special server, and then I activate the downloaded files. I take a copy of the files and paste it in the folder of the MasterCard on the date of the download and in the end, I send an email after completing the task.

        In the case of an ATM Error, this task is very important because through it you can get all errors in the ATM and know the cause of the malfunction and whether or not you need human intervention to fix the malfunction. Most banks need this process to help solve ATM problems.

        How has it helped my organization?

        Automation Anywhere has helped my company with a lot of things such as technical support and answering our questions. Because of the presence of Automation, it helped my company deal with banks in this field and to know many important processes in banks and private companies.

        It also helped me in the way of thinking and dealing in the local and global markets. Knowing everything that is new, developing it and developing my company as well, and working to develop this field in the entire Middle East.

        What is most valuable?

        The development of the company from Automation Anywhere V11 to a2019 was valuable. I found many important and new features, like changing the way we write code and programming. It became much easier and very flexible in version 2019A. It became very easy to use and the recording was also good. Excel became very good too.

        Bot Agent is the best thing that happened in this upgrade in Automation anywhere A2019.

        It is easy to handle, easy to use, and fast to connect to the control room.

        What needs improvement?

        The areas in which the product and service must be improved are in the government sector and ministries such as the Ministry of Education and Health.

        From my point of view, we need a lot of features that must be added in future releases, for example, improving the special dashboard in bot insight, reducing the duration session from 20 min to 5 min, and added SAP API command.

        I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands.

        For how long have I used the solution?

        I've been using v11 for two years and currently, I've been using a2019 for a year. 

        What do I think about the stability of the solution?

        The stability is pretty good.

        What do I think about the scalability of the solution?

        Scalability is excellent.

        How are customer service and technical support?

        Their support is good.

        Which solution did I use previously and why did I switch?

        I did not previously use a different solution.

        How was the initial setup?

        The initial setup was easy.

        What about the implementation team?

        We did the deployment in-house.

        Which deployment model are you using for this solution?

        On-premises

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        IBM
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Islam Fathy - PeerSpot reviewer
        Islam FathySenior RPA Developer at Valleysoft
        Top 10Real User

        it was good 


        thanks alot

        HR Manager at OMFYS Technologies India Pvt.Ltd
        Real User
        Has less coding activity as compared to other tools
        Pros and Cons
        • "It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent."
        • "As of now IQ Bot only takes/fetches the record of the places that we have marked. e.g. Invoices fields that are dynamic in nature are very difficult to fetch the data from the scan copy. If this feature gets added, it will save a lot of time for developers."

        What is our primary use case?

        Earlier, our payroll process required a lot of human intervention or human dependency as we have Biometric Application and Payroll Application separately. To complete the payroll, we first need to manually fetch the attendance from the Biometric application and manually upload it to the Payroll Application.

        We have used it for an HR use case, wherein the BOT automatically fetched attendance from a Biometric application and it uploads it in the Payroll system, and calculates payroll automatically. It also sends emails to all respective employees with their respective payslips. 

        How has it helped my organization?

        It has saved our HR department time since this process automatically happens without anybody's intervention. Our HR department is able to devote their time to more productive work or activities. It has also saved a lot of costs since every employee in the HR department is involved in the attendance and payroll process. Second, the process is now no more human dependent.

        Earlier, we used to all work manually and the chances of errors were higher since it was a sensitive process as it involves finance. However, this tool has helped us to automate our payroll process.

        What is most valuable?

        The most useful features of this tool are that this tool has less coding activity as compared to other tools, it has drag menus. Most Excel/VBA coding is automated in the AA tool, since, in Excel or VBA we need to do manual coding.

        The following features are very valuable to us :

        • Web Recorder
        • Smart Recorder
        • Work Bench Command Library
        • Object Cloning Command
        • Business Analytics
        • Meta bot Designer
        • File or Folder Command
        • Error Handling Command
        • Control Room Administrator
        • Integrating PDF Using the PDF Command

        What needs improvement?

        As long as we are using this tool, it includes all features required from a process automation perspective. As of now, we are not looking for any additional features. 

        However in IQ Bot if the following features can be added then I would be very grateful: The recognition of Voice /Audio

        As of now IQ Bot only takes/fetches the record of the places that we have marked. e.g. Invoices fields that are dynamic in nature are very difficult to fetch the data from the scan copy. If this feature gets added, it will save a lot of time for developers.

        For how long have I used the solution?

        We have been using AA 2019 for the last year and we have been using Version-11 for the last three years. 

        What do I think about the stability of the solution?

        It is an absolutely stable tool.

        What do I think about the scalability of the solution?

        It is very scalable.

        How are customer service and technical support?

        Support is good. We received timely support from AA.

        Which solution did I use previously and why did I switch?

        No, we did not use a different solution, since we were doing the process manually.

        How was the initial setup?

        The setup is straightforward.

        What about the implementation team?

        It was implemented by our internal team members.

        What was our ROI?

        It has saved us a lot of time and money.

        What's my experience with pricing, setup cost, and licensing?

        It is a very effective tool since it requires less coding and one can easily get trained on this tool with little knowledge of coding.

        Which other solutions did I evaluate?

        No, we have not evaluated any other tools.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Amazon Web Services (AWS)
        Disclosure: I am a real user, and this review is based on my own experience and opinions.
        PeerSpot user
        Mudhukrishna Lalapet - PeerSpot reviewer
        RPA Developer at InnoWise
        Real User
        Reduces time and requirement for human intervention in HR and Finance tasks, and works well for high-priority processes
        Pros and Cons
        • "The overall UI of the tool is so user-friendly that even a beginner can use it easily."
        • "One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart."

        What is our primary use case?

        We use this product to automate business processes with higher accuracy, efficiency, scalability, and robustness. The projects include applications like SAP, SAP BOBJ, SAP BI, and a few legacy enterprise applications like Oracle EBS, and Oracle BI Discoverer.

        These applications can be easily automated using Automation Anywhere, and integration with Outlook or Gmail for email, so that automatic responses can be set, is something else that can be easily included.

        In a few of our environments like HR and finance, where the process runs with higher priority, Automation Anywhere works perfectly.

        How has it helped my organization?

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