We performed a comparison between Astound Hosted Voice and Grasshopper based on real PeerSpot user reviews.
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP."We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc."
"One feature we leverage is that the phones can be programmed with a softbot, where you program it to dial a number. We have Vonage for international calling to reduce costs on international service. I program the Vonage number into that bot on the phone. Users call it, enter a PIN, and they can call anywhere in the world for lower costs."
"I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail."
"A lot of users use the voice to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav file and listen to it. Or I can play it on my computer. Whether you have an Android or an iPhone, you'll be able to play it."
"The Hunt Group, is the most valuable feature... You can choose round-robin, you can choose priority-for-agents, you can choose the order of agents. There are all kinds of different mechanisms for the next operator to take a call."
"The uptime is excellent. We're always up. We don't have issues. The stability of it is spotless. It's rock solid. Everything works great. There's no need to tinker with it."
"The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us."
"The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior."
"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."
"The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all."
"The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel."
"If they could improve on their response times, making them even faster than they are right now, that would be great."
"Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings."
"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."
"I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check."
"One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."
"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."
"Interoperability with other programs and inability to file share and collaborate within a team or office."
Astound Hosted Voice is ranked 9th in Hosted and Cloud Based VoIP while Grasshopper is ranked 10th in Hosted and Cloud Based VoIP. Astound Hosted Voice is rated 9.0, while Grasshopper is rated 8.0. The top reviewer of Astound Hosted Voice writes "Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate". On the other hand, the top reviewer of Grasshopper writes "One of the features I enjoy the most is the capability in which you can get a number without having a physical office". Astound Hosted Voice is most compared with , whereas Grasshopper is most compared with .
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